IN HOME CARE SUPPORT AGENCY

What IN HOME CARE SUPPORT AGENCY does

In Home Care Support Agency (IHCSA) is a privately held Australian intermediary designated by the Australian Government Department of Education as the official In Home Care Support Agency for Victoria and Queensland. The organization's role is to connect eligible families with government-approved In Home Care service providers — childcare delivered in the family's own home under the federal Child Care Package. Core services include eligibility assessment, matching families to approved service providers in their region, connecting families with qualified educators (including pathways for family members to become educators), and referring families to additional support services. Two state-specific service provider networks operate in Queensland and Victoria, and the agency has formally adopted Queensland's Shared Statement of Commitment.

The agency operates with a lean team of 21 employees from Preston, Australia, and is funded by the Australian Government Department of Education as part of the Child Care Package — a managed-services model in which the agency functions as a designated administrator rather than a direct care provider. There are no proprietary technology platforms; operations run through a Webflow-built website (ihcsa.au), a 1800 toll-free phone line, and organic social presence on Facebook and Instagram. Customer acquisition is community-led, driven by government program endorsement, word-of-mouth, and direct inquiries.

Revenue is not publicly disclosed. The "$150M" figure shown on the website refers to revenue flowing through the broader In Home Care program in Victoria and Queensland, not the agency's own operating budget. As a single-source government-funded intermediary with a regulatory monopoly on its role in two states, the agency's economics are tightly coupled to continued federal designation rather than to commercial market dynamics. The organization carries no AI, no APIs, no patents, no awards, and no disclosed funding rounds, and has no parent company, subsidiaries, or M&A activity on record.

Name

IN HOME CARE SUPPORT AGENCY

Legal name

In Home Care Support Agency

Website

https://ihc.org.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

In Home Care Support Agency is the Australian Government-designated intermediary that assesses family eligibility and connects eligible families in Victoria and Queensland with approved In Home Care childcare service providers.

Ownership category

akta.pro rank

Product category

In-Home Child Care Services

NAICS

Child Care Services (62441)

SIC

Services-Child Day Care Services (8351)

akta.pro primary industry

Au Pair & Live-In Care Placement Agencies (HSAAALAG)

akta.pro secondary industry

Host Family Screening, Onboarding & Training (HSAAAEAC)

Keywords

• In-home child care
• Child care subsidy
• Family care services
• Government-funded child care
• Early childhood education

Headquarters

HQ city

Queensland

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding: The In Home Care Support Agency is funded by the Australian Government Department of Education as part of the Child Care Package. This represents the primary funding mechanism for operations, as the agency acts as a government-supported intermediary connecting families to approved In Home Care services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

As the designated In Home Care Support Agency for Victoria and Queensland, IHCSA connects eligible families with government-approved In Home Care Service Providers that deliver child care in the family's own home. The agency assesses family eligibility for the Child Care Subsidy, matches families with approved providers and qualified educators (including the option for a family member to serve as educator), and refers families to additional support services. Its operations are funded by the Australian Government Department of Education as part of the Child Care Package.

Product overview

In Home Care Support Agency operates as a single integrated service offering that connects eligible Australian families in Victoria and Queensland with government-approved In Home Care Services. The agency functions as a centralized hub providing eligibility assessment, service matching, educator connection, and referral services to other support services. The core offering encompasses regional service provider networks in Queensland and Victoria, eligibility determination for the Child Care Subsidy (CCS), and educator matching services—all delivered as a unified government-funded program under the Australian Government Department of Education's Child Care Package.

Differentiator

Problem solved

Functional benefit

Products and services

• In Home Care Services A child care service delivered in the family's own home, provided through government-approved In Home Care Services that IHCSA connects eligible families with in Victoria and Queensland. It is targeted at families who cannot access traditional centre-based child care due to location, work hours, family circumstances, or specific needs.
• Service Providers - Queensland In Home Care Service Providers operating in Queensland, available through IHCSA's connection services for eligible families in the state. The agency matches families with approved providers in their region.
• Service Providers - Victoria In Home Care Service Providers operating in Victoria, available through IHCSA's connection services for eligible families in the state. The agency matches families with approved providers in their region.
• Eligibility Assessment for In Home Care Assessment service to determine family eligibility for In Home Care under the Australian Government Child Care Package, conducted by IHCSA before matching families with approved service providers.
• Educator Connection Services Service connecting families with qualified In Home Care educators, including options for families to choose their educator and for family members to become educators via the agency's pathway.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• InterExchange Au Pair: US-designated au pair sponsor organisation that recruits, screens, and matches international au pairs with host families for in-home childcare - comparable intermediary role to IHCSA within a regulated sponsorship framework.
• GreatAuPair: Online platform and agency hybrid focused on connecting families with nannies and au pairs. Comparable to IHCSA's role as an intermediation layer between families seeking in-home care and approved caregivers.
• Go Au Pair: Au pair placement agency that screens host families, vets candidates, and facilitates in-home childcare arrangements - closely mirroring IHCSA's screening, eligibility, and matching services for Australian families.
• Cultural Care Au Pair: One of the largest au pair placement agencies globally, Cultural Care matches host families with in-home childcare providers under a regulated cultural-exchange framework - functionally analogous to IHCSA's role of screening families and matching them with approved in-home educators.
• AuPairCare: US-based au pair agency connecting families with screened, in-home childcare providers through a designated sponsor program. Operates the same family-screening, eligibility-vetting, and provider-matching workflow that IHCSA performs for Australian families.

Broad incumbents

• Only About Children: Integrated early-learning and childcare provider in Australia with a campus network. Addresses the same families seeking subsidised childcare but through centre-based delivery.
• Affinity Education: Large Australian childcare centre operator with nationwide footprint. Comparable as a recipient of CCS-funded Australian childcare demand but operates a centre-based rather than in-home model.
• Goodstart Early Learning: Australia's largest not-for-profit childcare provider operating centre-based care. Differs in delivery model (centres vs. in-home) but competes for the same pool of government-subsidised childcare demand and CCS funding.
• Bright Horizons Family Solutions: Global early-education and care provider with employer-sponsored and centre-based programs. Comparable as a scaled incumbent in regulated childcare services though operating a fundamentally different delivery and funding model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/AboutIHC
• Instagraminstagram.com/ihc_supportagency
• LinkedInlinkedin.com/company/in-home-care-support-agency

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IN HOME CARE SUPPORT AGENCY