INNSE

What INNSE does

INNSE Sp. z o.o. is a Polish insurtech company headquartered in Warsaw, founded approximately 2014–2016 and operating for roughly ten years. The company operates a B2B claims management platform — branded "Platforma Likwidacji Szkód INNSE" (INNSE Claims Settlement Platform) — that automates the full insurance claims lifecycle for insurance carriers and their policyholders, functioning as the operational layer between insurers, service providers (repair workshops), and end customers. INNSE processes claims for three named insurance partners — AmTrust, AXA, and UNIQA — across equipment/electronics, health, and home assistance product lines.

The core platform automates claims reporting (via online, phone, and mobile channels), document verification, repair coordination, and settlement payments. It is complemented by a repair tracking portal (Śledzenie Naprawy), a B2B service provider portal for repair workshops, and a refunds/payments module. The architecture integrates with insurer systems to deliver a unified claims ecosystem; reported operational metrics include 150,000+ claims processed, 98% customer satisfaction, and 1-hour average response time. The business maintains GDPR compliance as a regulated data processor.

INNSE operates as a private limited company (Sp. z o.o.) with a lean team of 13 employees. Revenue mechanics combine transaction-based claims processing fees with custom software development and recurring platform services. The business is bootstrapped — no institutional investors, funding rounds, parent companies, or senior management team are disclosed — and shows no M&A activity, patents, or trademarks in the available data.

Name

INNSE

Legal name

INNSE Sp. z o.o.

Website

https://innse.pl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

INNSE Sp. z o.o. is a Polish insurtech company operating a B2B claims management platform that automates the full claims lifecycle for AmTrust, AXA, and UNIQA across equipment, health, and home assistance insurance lines.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Software

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242), Other Insurance Related Activities (52429), Computer Systems Design Services (541512)

SIC

Insurance Agents, Brokers & Service (6411), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Document, Workflow & Policy Servicing Automation (RPA/No-Code) (FSAGAGAK)

akta.pro secondary industry

Data, Analytics & AI for Insurance (Risk, Pricing, Personalization) (FSAGAGAE)

Keywords

• Insurance claims management
• Insurtech platform
• Claims processing software
• Insurance workflow automation
• B2B insurance technology

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Claims Processing Services: INNSE handles the complete insurance claims workflow from reporting to settlement for insurance companies, likely earning service fees or transaction-based compensation
2. Custom Software Licensing: Bespoke software development services for insurance companies with tailor-made solutions for their specific business requirements

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

INNSE operates an insurtech platform that automates the entire insurance claims lifecycle for insurance carriers, from multi-channel claim intake (online, phone, application) through automated verification to settlement and repair tracking. The company delivers white-label or custom-built software embedded in insurer brands (AmTrust, AXA, UNIQA), integrating insurers, repair service providers, and end customers into a single ecosystem covering equipment, device, health, and home assistance insurance products.

Product overview

INNSE is an insurtech company operating a unified platform for insurance claims management. The core product is the INNSE Claims Management Platform, which automates the full claims lifecycle from submission to settlement. It is complemented by specialized sub-products: Śledzenie Naprawy (repair tracking portal), Portal B2B INNSE Services (service provider portal), and Zwroty i Płatności (refunds and payments service). The platform integrates with major insurers (AmTrust, AXA, UNIQA) and covers various insurance types including equipment, health, and home assistance policies.

Differentiator

Problem solved

Functional benefit

Products and services

• Platforma Likwidacji Szkód INNSE (INNSE Claims Management Platform) Core insurtech platform that automates the full insurance claims lifecycle for insurance carriers, connecting insurers, repair service providers, and end customers in a unified ecosystem. Covers intake, automated verification, repair coordination, and settlement for equipment, device, health, and home assistance insurance products.
• Śledzenie Naprawy (Repair Tracking) Online repair tracking portal that allows customers to monitor the real-time status and progress of their equipment repairs processed through the INNSE claims platform.
• Portal B2B INNSE Services Dedicated B2B portal for service providers such as repair shops and workshops to join the INNSE claims service network and manage/insurance claim assignments and repairs.
• Zwroty i Płatności (Refunds and Payments) Online customer service for submitting requests related to policy refunds, premium overpayment issues, double payment resolution, payment confirmation, and document upload in connection with INNSE-managed policies.

Quantifiable outcome

• 98% customer satisfaction rate
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered primary.

• AmTrustprimaryChannel Partner/ Reseller/ DistributorAmTrust is an insurance company partner offering electronic equipment insurance. INNSE provides claims processing services for AmTrust's equipment insurance products, handling the full claims lifecycle from reporting to settlement.
• AXAprimaryChannel Partner/ Reseller/ DistributorAXA is a global insurance company partner providing comprehensive device protection coverage. INNSE handles claims processing for AXA's multi-category device insurance products through their integrated platform.
• UNIQAprimaryChannel Partner/ Reseller/ DistributorUNIQA is an insurance company partner with multi-category insurance offerings. INNSE provides technology-enabled claims processing services for UNIQA's insurance products including device protection and assistance services.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Snapsheet: Cloud-based claims management and appraisal platform that enables carriers to run end-to-end claims digitally. Closely aligned with INNSE's offering of automated, omnichannel claims handling for insurance companies.
• Shift Technology: Provides AI-powered claims fraud detection and automation solutions for global insurance carriers. Directly comparable as a software platform that helps insurers streamline claims operations and decision-making.
• Tractable: AI-driven insurance claims automation platform (notably for auto and property damage) that works directly with global insurers. Competes head-to-head with INNSE in modernizing and accelerating claims processing workflows for carriers.
• ControlExpert: Specialist in automated claims management for motor and property insurers across Europe, providing digital claims handling and integration across insurers, service providers, and customers — directly comparable to INNSE's ecosystem model.
• RightIndem: Cloud-based claims self-service and digital claims handling platform targeting insurers. Comparable as an insurtech SaaS provider delivering streamlined, digital-first claims experiences to carriers.

Broad incumbents

• Duck Creek Technologies: SaaS provider of policy, billing, and claims solutions for P&C insurers. Overlapping broadly with INNSE at the claims management layer but typically deployed as a full insurance core system rather than a focused claims workflow layer.
• Sapiens International: Insurance software provider serving life, P&C, and reinsurance markets with core platform suites including claims. Functions as a broad incumbent alternative for carriers evaluating INNSE-style claims automation.
• Guidewire: Large established insurance core platform vendor (policy, billing, claims) widely used by global carriers. A broader incumbent that competes at the core-systems level and could absorb or replace INNSE-style claims workflows as part of an integrated suite.

Emerging players

• Akur8: AI-powered insurance pricing and underwriting platform used by P&C and health insurers. Partially overlapping with INNSE as a European insurtech selling into carrier claims/underwriting workflows, focused on the pricing side.
• bolttech: Insurtech focused on embedded insurance distribution and device protection, with growing claims/operations capabilities. Comparable as an emerging global player that intersects with INNSE's device protection and white-label claims space.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/innse

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INNSE