Integrity Malaysia

What Integrity Malaysia does

Integrity Malaysia (Jasa Integritas Malaysia Sdn Bhd, 1160104-X) is a Petaling Jaya-headquartered risk and compliance services firm and a subsidiary of Jakarta-based Integrity Asia. Launched in July 2015, it serves Malaysian enterprises — primarily in BFSI, healthcare, education, securities, IT/telecom, manufacturing, and government — with services organized across Prevention (employment background screening, due diligence, regulatory consulting), Detection (whistleblowing systems, mystery shopping, market surveys, trademark and parallel trading inquiries), and Mitigation (fraud inquiry, insurance inquiry, asset and skip tracing, anti-counterfeiting). Customers include regulated buyers that must satisfy Bank Negara Malaysia, Securities Commission, Ministry of Health, and MQA verification mandates.

The company's offering is built on three proprietary technology platforms: PRISMA, a pre-employment screening management application launched on 2 June 2015 that automates case supervision, report generation, and archival; Phoenix Whistleblowing Software, a secure multilingual (15+ languages) system supporting webform, email, phone, SMS, mobile apps, online chat, and physical drop box channels; and Know Your Vendor, a third-party due diligence platform for supply chain fraud reduction. The technology stack is ISO 27001 certified for Information Security Management Systems, and incorporates document verification, facial recognition, and fraud anomaly detection as embedded capabilities. AI, IT, quality, and anti-bribery policies are formally published.

Commercially, Integrity Malaysia operates a sales-led B2B model selling quote-based professional services with per-screening or per-case pricing under multi-year contracts, supplemented by subscription/recurring revenue from Phoenix. Distribution is direct via consultation (phone +60 3 7931 1323, email [email protected]) and through the Integrity Asia regional channel covering Indonesia, Malaysia, Thailand, Singapore, and — as of 2025 — Integrity International. Memberships in PBSA and the Council of International Investigators support international lead flow. Pricing is not publicly disclosed and varies by check scope, candidate count, and jurisdiction.

Name

Integrity Malaysia

Legal name

Jasa Integritas Malaysia Sdn Bhd

Website

https://integrity-malaysia.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Integrity Malaysia (Jasa Integritas Malaysia Sdn Bhd) is a Petaling Jaya-based risk and compliance services firm, subsidiary of Integrity Asia, serving regulated enterprises with background screening, due diligence, whistleblowing, fraud investigation, and IP protection services.

Ownership category

akta.pro rank

Product category

Compliance & Risk Management Services

NAICS

Investigation and Personal Background Check Services (561611), Investigation and Security Services (5616)

SIC

Services-Detective, Guard & Armored Car Services (7381), Services-Legal Services (8111)

akta.pro primary industry

Fraud Risk Management & Anti-Bribery/Anti-Corruption (ABAC) (BPAHAFAL)

akta.pro secondary industries

Integrity, Reliability & Safety / Risk Assessments (BPACAMAJ), Audit, Compliance Monitoring & Investigations (BPAIADAE), Fintech & Payments Content & Compliance Screening (KYC/AML-related content, fraud signals) (BPAAALAH)

Keywords

• Background screening services
• Due diligence investigations
• Fraud investigation services
• Whistleblowing system solutions
• Compliance consulting services

Headquarters

HQ city

Petaling Jaya

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Employment Background Screening Services: Pre-employment background verification services including identity verification, education verification, employment history checks, criminal record checks, reference checks, credit checks, and professional license verification. Revenue generated through per-candidate screening fees with scope varying by role, industry, and employer requirements.
2. Due Diligence Services: Corporate due diligence investigations, vendor screening, and compliance verification services for business partners and third parties.
3. Whistleblowing System Services: Phoenix whistleblowing software as a service with customization for regional legal and cultural requirements. Supports multilingual, multi-channel reporting capabilities.
4. Fraud Investigation & Mitigation Services: Investigation services including fraud inquiry, insurance inquiry, asset and skip tracing, and anti-counterfeiting investigations.
5. Detection Services: Mystery shopping, market survey and inspection, trademark inquiries, non-use inquiry, and parallel trading inquiry services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Integrity Malaysia is a risk and compliance services firm providing end-to-end corporate risk mitigation across three pillars: Prevention (employment background screening, due diligence, regulatory consulting and training), Detection (whistleblowing systems, mystery shopping, market survey and inspection, trademark inquiries), and Mitigation (fraud inquiry, insurance inquiry, asset and skip tracing, anti-counterfeiting). Services are delivered by local experts supported by proprietary technology platforms including PRISMA for screening management and Phoenix Whistleblowing Software.

Product overview

Integrity Malaysia is a risk and compliance services company operating across Prevention, Detection, and Mitigation categories. The Prevention portfolio includes Employment Background Screening (including PRISMA, their proprietary screening platform), Due Diligence, and Regulatory Consulting & Training. The Detection portfolio includes Whistleblowing System (delivered via Phoenix Whistleblowing Software), Mystery Shopping, Market Survey & Inspection, Trademark Inquiries, Non-use Inquiry, and Parallel Trading Inquiry. The Mitigation portfolio includes Fraud Inquiry, Insurance Inquiry, Asset & Skip Tracing, and Anti-Counterfeiting services. Together, these services form an integrated compliance ecosystem covering the full lifecycle of corporate risk management.

Differentiator

Problem solved

Functional benefit

Brands

• Phoenix Whistleblowing Software: A whistleblowing software developed by Integrity Asia with secure, multilingual, and multi-channel capabilities.

Products and services

• Employment Background Screening Verification service that validates candidate credentials including identity, education, employment history, criminal records, credit checks, professional license verification, and reference checks to help employers make informed hiring decisions. Used by HR and compliance teams in regulated industries such as banking, healthcare, and government.
• Due Diligence Risk assessment service to evaluate business partners, vendors, or investment targets for potential fraud, corruption, or compliance risks. Used by corporate development, procurement, and compliance teams needing third-party verification.
• Regulatory Consulting & Training Advisory and training services to help organizations comply with regulatory requirements including PDPA compliance, GDPR, and industry-specific regulations in Malaysia. Targets compliance officers and HR leadership.
• Whistleblowing System Secure, multilingual, multi-channel reporting system enabling employees to report misconduct, fraud, or compliance concerns anonymously. Supports webform, email, phone, text messages, mobile apps, online chat, and physical drop boxes. Used by corporate compliance teams and audit functions.
• Mystery Shopping Service that deploys undercover evaluators to assess customer service quality, compliance with procedures, and operational standards. Used by retail and consumer-facing brand managers to audit customer experience.
• Market Survey & Inspection Market research and inspection services to gather intelligence on market conditions, product distribution, and compliance with brand protection standards. Used by brand protection and market research teams.
• Trademark Inquiries Investigation service to identify trademark infringement, counterfeiting, and intellectual property violations in the marketplace. Used by IP counsel and brand protection teams.
• Non-use Inquiry Investigation service to determine whether trademarks are being used as registered, supporting trademark renewal and enforcement decisions. Used by IP attorneys and trademark portfolio managers.
• Parallel Trading Inquiry Investigation service to detect and document parallel trading activities, gray market distribution, and unauthorized product diversion. Used by brand protection and distribution management teams.
• Fraud Inquiry Investigation services to uncover, document, and gather evidence of fraudulent activities including corporate fraud, financial fraud, and occupational fraud. Used by corporate counsel, internal audit, and law enforcement liaisons.
• Insurance Inquiry Investigation service for insurance claims verification, fraud detection in insurance claims, and due diligence for insurance-related matters. Used by insurance claims handlers and SIU teams.
• Asset & Skip Tracing Investigation service to locate hidden assets, trace individuals who have fled obligations, and support loss recovery efforts. Used by legal teams, collection agencies, and recovery specialists.
• Anti-Counterfeiting Brand protection service to identify, investigate, and help combat the manufacture and distribution of counterfeit products across supply chains and marketplaces. Used by brand owners and IP protection teams.
• Phoenix Whistleblowing Software Whistleblowing software providing secure, multilingual, and multi-channel reporting capabilities. Supports webform, email, phone, text messages, mobile apps, online chat, and physical drop boxes. Accessible in over 15 languages with anonymous reporting and tracking features. Customizable to meet legal and cultural requirements of each region. Targets compliance officers and ethics teams at multinational corporations.
• PRISMA Pre-Employment Screening Application Proprietary pre-employment screening online application that systematizes the management of the screening process. Enables real-time supervision of screening requests, streamlines processes to reduce turnaround time, automates report generation, and archives reports. Used by HR and compliance teams to manage background screening workflows.

Quantifiable outcome

• Basic background checks complete in 3-5 business days
• +2 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature3 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• PRISMA (Proprietary Pre-Employment Screening Application)flagshipTechnology or Integration · 2 June 2015PRISMA is a proprietary pre-employment screening online application launched by Integrity Indonesia on 2 June 2015. The platform systematizes screening process management, enables real-time supervision of screening requests, streamlines processes to reduce turnaround time, automates report generation, and archives reports.
• Professional Background Screening Association (PBSA)coreOthersActive membership and participant in PBSA events including Europe Summit 2025 in Paris. PBSA membership demonstrates commitment to industry standards and provides access to global best practices in background screening.
• Council of International Investigators (CII)coreOthersAffiliation with Council of International Investigators demonstrates international professional network and compliance with investigative standards.
• Phoenix Whistleblowing SoftwareflagshipTechnology or IntegrationPhoenix is a proprietary whistleblowing software developed by Integrity Asia. The software bridges centralized control and local adaptability with secure, multilingual, multi-channel capabilities. Key features include multiple reporting channels (webform, email, phone, text, mobile apps, online chat, physical drop boxes), multilingual interface in over 15 languages, and anonymous reporting with tracking.
• Know Your Vendor PlatformcoreTechnology or IntegrationKnow Your Vendor is a proprietary third-party due diligence platform offered by Integrity Asia. The platform helps companies reduce supply chain fraud risk by providing consolidated panorama for vendor verification and screening, supporting Know Your Vendor (KYV) services.
• Integrity Asia (Parent Company)flagshipOthersIntegrity Asia serves as the parent company and regional headquarters based in Jakarta, Indonesia. The organization has associated companies in Indonesia, Malaysia, and Thailand. Development, design, and support of sites and applications are carried out by the Indonesia team. Marketing and sales activities are coordinated from Indonesia.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Pinkerton: Pinkerton is a global corporate investigations, security, and brand protection firm. Its corporate investigation, fraud inquiry, and anti-counterfeiting services overlap with Integrity Malaysia's mitigation portfolio.
• Kroll: Kroll is a global risk consultancy offering due diligence, investigations, cyber, and security services. It is comparable to Integrity Malaysia on the due diligence, fraud inquiry, and asset tracing components of the portfolio.
• Control Risks: Control Risks is a global specialist risk consultancy providing political, security, integrity, and due diligence services. It overlaps with Integrity Malaysia's fraud investigation, due diligence, and integrity advisory capabilities.

Direct peers

• Checkr: Checkr is a technology-led background screening platform focused on automation, APIs, and developer-friendly integrations. It represents the modern PLG-style screening model that contrasts with Integrity Malaysia's consultative, expert-led approach.
• HireRight: HireRight is a global background screening provider offering employment background checks, drug testing, and workforce solutions across multiple jurisdictions. It is the most direct international competitor to Integrity Malaysia's core employment screening offering, with comparable multinational delivery capability.
• First Advantage: First Advantage is one of the largest global providers of background screening, identity verification, and credentialing services. It directly competes with Integrity Malaysia in employment screening and offers overlapping due diligence capabilities for multinational clients.
• Sterling: Sterling is a major global background screening and identity verification company serving enterprise customers. It competes head-on with Integrity Malaysia on pre-employment screening and has been expanding its international footprint into Asia.

Regional players

• AuthBridge: AuthBridge is one of India's largest background screening and identity verification companies, serving enterprise and gig economy clients. It is comparable as an Asia-based regional player in employment screening, although it primarily serves India rather than Malaysia.

Others

• Dow Jones Risk & Compliance: Dow Jones Risk & Compliance provides sanctions, PEP, adverse media, and third-party due diligence data feeds. It is comparable to the Know Your Vendor component of Integrity Malaysia's portfolio as an enabling third-party risk data provider.

Emerging players

• Veremark: Veremark is a digital background screening and credential verification provider with growing presence in Asia-Pacific. It overlaps with Integrity Malaysia in employment screening and due diligence, with a more technology-first delivery model.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCqUnWEnF6kkN6OEEz9WSSJQ
• LinkedInlinkedin.com/company/integrity-malaysia
• Instagraminstagram.com/integrity.asia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrity Malaysia