Intouch Projects Storm Damage Specialists

What Intouch Projects Storm Damage Specialists does

Intouch Projects Pty Ltd is a privately held, founder-owned Queensland building group operating through three divisions: InTouch Homes (spec-home construction in the Wide Bay region, established August 2018, averaging seven builds per year), InTouch Projects (high-volume insurance repairs and catastrophic-event response across South-East Queensland, Wide Bay, and Fitzroy, established 2018), and InTouch Commercial (aged care and retirement living refurbishments, established May 2022). The company holds QBCC (15195354) and NSW (380050C) contractor licences, and operates with a small direct headcount of 15 employees supplemented by subcontracted restoration capacity to absorb CAT-event surges.

The business monetises through three professional services and hardware revenue streams: project-based insurance repair contracts (roof replacements, internal repairs, plumbing, electrical, makesafe services), aged care and commercial refurbishment contracts, and spec-home sales. Pricing is quote-based and not publicly disclosed. Customer concentration is anchored by tier one panel builder status with RACQ on the insurance side and Aveo Group as the founding InTouch Commercial client, with additional named enterprise logos including St Vincent Care Services and Stockland Halcyon Communities.

The operating model relies on a mobile team that can be rapidly mobilised for CAT events, multi-discipline in-house licensed trades, and a proprietary makesafe site-report process that supports a 4-hour emergency response SLA and 48-hour completion documentation turnaround. The company is bootstrapped, with no disclosed external funding, and markets primarily through its website, Instagram, and enterprise panel relationships rather than paid acquisition.

Name

Intouch Projects Storm Damage Specialists

Legal name

InTouch Projects Pty Ltd

Website

https://intouch-projects.com.au

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Building and Construction Services

NAICS

Residential Building Construction (23611), Residential Remodelers (236118)

SIC

General Bldg Contractors - Residential Bldgs (1520)

akta.pro primary industry

Post-Disaster Whole-Home Rebuild (Fire/Water/Storm) (HSAPAEAH)

akta.pro secondary industries

Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL), Renovation, Remodeling & Tenant Improvements (General Contracting) (IMAFAAAE), Residential Design-Build & Renovation-Integrated Builders (IMAFABAE)

Keywords

• Insurance repair services
• Storm damage restoration
• Commercial refurbishments
• New home construction
• Building and construction

Headquarters

HQ city

Queensland

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Insurance Repair Services: High-volume insurance repair services for residential and commercial properties affected by catastrophic events (hail storms, floods). Revenue generated through project-based contracts with insurance companies and property owners. Services include roof replacements, internal repairs (plastering, carpentry, painting), plumbing, and electrical work.
2. Aged Care and Commercial Refurbishments: Refurbishment and commercial upgrade services for aged care facilities and retirement living communities. Revenue generated through project contracts with facility operators and property developers.
3. New Home Construction: Spec home construction in the Wide Bay region, building homes for sale on the market. Revenue from property sales upon completion.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Intouch Projects is a Queensland-based building group operating three divisions: InTouch Projects delivers high-volume insurance repairs and storm damage restoration with rapid 24-hour emergency makesafe response; InTouch Homes constructs spec homes in the Wide Bay region; and InTouch Commercial performs aged care and retirement living refurbishments. Services are delivered by an in-house team of licensed trades covering building, plumbing, drainage, carpentry, roofing, and electrical work.

Product overview

Intouch Projects operates as a building group comprising three distinct sub-brands: Intouch Homes (new residential home builds, established August 2018), Intouch Projects (insurance repairs and storm damage restoration with CAT event response capabilities), and Intouch Commercial (aged care and commercial refurbishments, launched May 2022). Together they provide comprehensive building and construction services across Queensland, from new home construction to insurance restoration and commercial facility upgrades.

Differentiator

Problem solved

Functional benefit

Products and services

• InTouch Homes - New Home Builds Spec and custom new home construction for residential property buyers in the Wide Bay region of Queensland. Delivered by licensed trades covering building, plumbing, drainage, carpentry, roofing, and electrical work, with emphasis on craftsmanship and personalised service.
• InTouch Projects - Insurance Repairs High-volume insurance repair services for residential and commercial properties affected by catastrophic events such as hail storms and floods. Includes 24-hour emergency makesafe services (4-hour response), roof replacements, internal repairs (plastering, carpentry, painting), plumbing, and electrical work, delivered as a tier one panel builder for major insurers including RACQ.
• InTouch Commercial - Refurbishments and Commercial Projects Refurbishment and commercial upgrade services for aged care facilities, retirement living communities, and commercial properties across South-East Queensland. Serves enterprise clients including Aveo Group, St Vincent Care Services, and Stockland Halcyon Communities, with focus on creating functional and aesthetically pleasing environments for residents.

Quantifiable outcome

• 3000+ repairs completed within months following Rockhampton hail event
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• RACQcoreChannel Partner/ Reseller/ DistributorMajor insurance company partnership where Intouch Projects serves as a tier one panel builder for property repairs. The company provides emergency makesafe services and high-volume repair work following catastrophic events, consistently exceeding RACQ's service expectations with a dedicated makesafe coordinator and 4-hour response time commitment.
• Aveo GroupflagshipStrategic or Co-development PartnerPrimary founding client for InTouch Commercial, established in May 2022. Aveo Group's aged care and retirement living facilities received exceptional refurbishment services that enabled Intouch Commercial to build its reputation and expertise in the sector. Ongoing major projects with Aveo continue to shape the company's strategic direction.
• St Vincent Care ServicescoreChannel Partner/ Reseller/ DistributorPartnership for aged care facility refurbishments, representing InTouch Commercial's expanded client base beyond Aveo Group into the broader aged care sector.
• Stockland Halcyon CommunitiescoreChannel Partner/ Reseller/ DistributorPartnership for retirement living refurbishment projects, demonstrating InTouch Commercial's capabilities in serving major retirement community operators.
• Subcontracted Restoration CompaniesminorChannel Partner/ Reseller/ DistributorTrusted subcontracted restoration companies readily available to provide additional support during large-scale CAT events and makesafe operations, supplementing in-house capabilities.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Crawford & Company: Global independent claims management and property restoration provider serving major insurers — directly comparable to Intouch's panel builder model with RACQ, but operating across a much broader service portfolio.
• Metricon Homes: Largest Australian residential home builder — comparable to the InTouch Homes spec home division but at vastly greater scale, with broader geographic reach and master-planned community exposure.
• Sedgwick: Global claims management, loss adjusting, and property restoration firm serving major insurers — competes for the same insurance panel work as Intouch Projects but with far broader geographic and service coverage.

Direct peers

• Paul Davis Restoration: North American franchise-based property damage restoration and reconstruction network serving insurance carriers and property owners — analogous business model in insurance-driven storm damage repair, scaled via franchise model.
• ServiceMaster Restore: Australian and global restoration franchise network providing fire, water, and storm damage restoration to insurance clients — comparable insurance-channel-led restoration model with broader geographic footprint.
• BELFOR Property Restoration: Global disaster recovery and property restoration firm with insurance-driven CAT response capabilities across multiple geographies — directly comparable to Intouch Projects' tier one insurance repair and makesafe model at a much larger scale.
• Allstate Restorations: Australian restoration and insurance repair specialist operating across multiple states — directly comparable to Intouch Projects in CAT response, makesafe services, and insurance panel work.
• Acend Group: Australian disaster recovery and building services group serving insurers and commercial clients — directly comparable Australian peer with insurance repair and restoration capabilities across multiple states.

Others

• Aveo Group: Major Australian retirement living operator and Intouch Commercial's flagship client — not a competitor but a directly relevant counterparty whose refurbishment pipeline underpins InTouch Commercial's growth.

Regional players

• GJ Gardner Homes: Franchised Australian residential home builder with regional franchises including Queensland — comparable to InTouch Homes' spec and custom residential building offering, but distributed via a franchise model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/intouch_projects
• LinkedInlinkedin.com/company/intouch-projects-storm-damage-specialists

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intouch Projects Storm Damage Specialists