Ipazia Service

What Ipazia Service does

Ipazia Service (legal name: IPAZIA SERVICE s.r.l.) is an Italian Third-Party Administrator (TPA) headquartered in Nerola (province of Rome) with a secondary office in L'Aquila. The company specializes in claims liquidation and administrative management for Italian institutional healthcare buyers — mutual aid societies (società di mutuo soccorso), supplementary health funds (casse sanitarie, fondi sanitari), insurance companies, insurance brokers, and health/wellness market firms — handling reimbursement procedures and beneficiary service delivery on their behalf. Beyond claims administration, Ipazia directly provisions a broad range of healthcare services to end beneficiaries through a national network of over 2,000 accredited facilities, including home medical visits, specialist consultations, medical transport, 24/7 nursing and care services, second opinions, and psychological consultations. Two sub-brands operate beneath the parent: Ipazia Ascolto (psychology and psychotherapy service, both online and in-person, with published unit pricing and an annual corporate subscription) and ANGEL CARE (an AI-powered mobile app in advanced development designed to act as a personal "Health Angel" consultant for beneficiaries).

The company's technology backbone comprises a centralized operations center (Centrale Operativa / Centrale Salute) that handles all internal office functions and beneficiary requests, plus proprietary claims management software that processes reimbursement flows between service providers and client funds. Distribution is anchored in direct B2B institutional sales, with a dedicated reserved-area portal (self-serve mid-funnel channel) and toll-free contact lines for beneficiaries. The go-to-market combines enterprise field sales with ecosystem partnerships — notably MioDottore (doctor booking), Europ Assistance (assistance services), Edenred (corporate welfare), and Dea Digital (digital health) — extending reach into corporate welfare budgets under Italian CCNL requirements. The company holds ISO 9001:2015 and ISO 14001:2018 certifications (both awarded in 2023), signals of formalized quality and environmental management standards appropriate for institutional healthcare buyers. Revenue mechanics combine managed-services fees for claims administration, professional-services fees for direct healthcare provision, and a smaller consumer/corporate subscription stream from psychology services.

No revenue, headcount, funding, or ownership figures are disclosed in available sources beyond a share capital of €200,000 fully paid-in, indicating an independently held, owner-operated Italian s.r.l. No M&A, leadership changes, or outside capital events are recorded in the input data; growth signals are modest and product-led rather than capital-led, centered on the ANGEL CARE launch, psychology sub-brand, and incremental partnership-driven distribution expansion.

Name

Ipazia Service

Legal name

IPAZIA SERVICE s.r.l.

Website

https://ipaziaservice.it

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Ipazia Service is an Italian Third-Party Administrator that manages claims liquidation and beneficiary healthcare services for mutual aid societies, health funds, insurers, and brokers through a national network of over 2,000 accredited facilities, with ancillary psychology and AI-powered concierge offerings.

Ownership category

akta.pro rank

Product category

Healthcare Administration Services (TPA / Third-Party Administration)

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411), Services-Health Services (8000)

akta.pro primary industry

Self-Funded Employer Plan TPA (ASO Administration) (HLAEALAA)

akta.pro secondary industries

Member Services & Contact Center Operations (TPA) (HLAEALAI), Compliance, Reporting & Regulatory Administration (ERISA/ACA/No Surprises) (HLAEALAJ)

Keywords

• Healthcare claims administration
• Supplementary health TPA services
• Medical network services
• Home healthcare delivery
• Corporate welfare assistance

Headquarters

HQ city

Nerola

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Administration Services: Managing claims liquidation procedures for mutual aid societies, health funds, insurance companies, brokers and health/wellness companies based on specific client requirements.
2. Healthcare Services Provision: Providing direct healthcare services including home medical visits, specialist consultations, medical transport, nursing care, and psychological consultations through their network of facilities and professionals.
3. Psychological Consultation Network Access: Fee-based access to network of psychologists and psychotherapists. Initial contribution of €50 (€41+VAT) grants access to the network, including initial consultation with coordinating psychologist and 2 sessions with referring psychologist at €51.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Ipazia Service is a Third-Party Administrator (TPA) that manages claims liquidation procedures for mutual aid societies, health funds, insurance companies, brokers, and health/wellness companies in Italy. It complements these administrative services with direct healthcare delivery through a network of over 2,000 affiliated facilities, including home medical visits, specialist consultations, nursing care, medical transport, second opinion, psychological consultation, and pet care services for end beneficiaries.

Differentiator

Problem solved

Functional benefit

Brands

• ANGEL CARE: AI-powered app under development that will provide assistito with a personal health angel consultant capable of guiding users in defining their specific needs and providing operational responses and information about available services.
• Ipazia Ascolto

Products and services

• Centrale Operativa (Healthcare Operations Center) Centralized operations service serving as the single point of contact for beneficiaries of mutual aid societies, health funds, insurance companies, and brokers, managing claims processing, service activation, and information provision.
• Medico a Domicilio (Home Medical Visits) Home medical visit service delivered to beneficiaries through Ipazia's network of affiliated physicians, providing in-person care at the patient's location.
• Consulenze Mediche (Specialist Medical Consultations) Specialist medical consultations delivered to beneficiaries through Ipazia's network of over 2,000 accredited healthcare facilities across Italy.
• Servizi a Domicilio (Home Care Services) Home-based care services including nursing care, care manager support, and personal care delivered to beneficiaries in their own homes.
• Trasporto Sanitario (Medical Transport) Medical transport service for beneficiaries requiring assisted travel to or from healthcare facilities, coordinated through Ipazia's operations center.
• Second Opinion (Second Medical Opinion) Second medical opinion service providing beneficiaries access to additional specialist evaluations within Ipazia's affiliated healthcare network.
• Ipazia Ascolto (Psychological Consultation Network) Psychological consultation service offering online and in-person psychology and psychotherapy sessions through a network of affiliated professionals, available both to individual beneficiaries and by corporate subscription.
• Care Pet (Pet Health Services) Pet health service providing beneficiaries access to veterinary and pet care services through Ipazia's affiliated network of pet healthcare providers.
• Claims Liquidation Management (TPA Services) Outsourced administrative management of claims liquidation procedures for mutual aid societies, casse sanitarie, fondi sanitari, insurance companies, brokers, and health/wellness companies, handling reimbursement procedures according to specific client requirements.
• Supporto / Care Manager (Caregiver and Case Support) Care manager and caregiver support service providing beneficiaries and their families with case management, coordination, and ongoing assistance through Ipazia's operations center.

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

18 partnerships are on record, tiered minor and core.

• AgleaminorOthersHealthcare partner in Ipazia's network of healthcare facilities providing services to beneficiaries.
• Argo GlobalminorOthersHealthcare partner in Ipazia's network of healthcare facilities providing services to beneficiaries.
• Europ AssistancecoreStrategic or Co-development PartnerMajor assistance and insurance company partner providing assistance services within Ipazia's network.
• MioDottorecoreTechnology or IntegrationLeading doctor booking platform integrated with Ipazia's healthcare network for appointment coordination.
• EdenredminorOthersEmployee benefits and welfare solutions partner, particularly relevant for corporate psychological consultation services.
• Lavoratori i SaluteminorOthersHealthcare partner in Ipazia's network of healthcare facilities providing services to beneficiaries.
• TaliaminorOthersHealthcare partner in Ipazia's network of healthcare facilities providing services to beneficiaries.
• Fondo San MarcominorOthersHealth fund partner utilizing Ipazia's services for beneficiary management.
• AidentalminorOthersDental healthcare partner in Ipazia's network.
• assistiamo_teminorOthersHealthcare assistance partner in Ipazia's network.
• easy_careminorOthersHealthcare partner in Ipazia's network of healthcare facilities.
• in_scientia_fidesminorOthersHealthcare partner in Ipazia's network of healthcare facilities.
• ital_assistanceminorOthersAssistance services partner in Ipazia's network.
• myageminorOthersHealthcare partner in Ipazia's network of healthcare facilities.
• Cassa EasyminorOthersHealth fund partner in Ipazia's network.
• AsisaminorOthersHealthcare insurance partner in Ipazia's network.
• Fondo SanitariominorOthersHealth fund partner utilizing Ipazia's services.
• HideeasminorOthersHealthcare partner in Ipazia's network of healthcare facilities.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Previmedical: Leading Italian third-party administrator for casse sanitarie, fondi sanitari, and mutual aid societies. Directly comparable to Ipazia in target customer (Italian supplementary healthcare funds) and core service (claims administration plus service network access).
• Unisalute: Italian health insurance and welfare TPA owned by Unipol Group, serving corporate clients and health funds. Comparable to Ipazia in delivering claims administration plus affiliated healthcare facility networks across Italy.
• Coop Salute: Italian mutual/cooperative health fund and welfare scheme with integrated administration and provider network. Overlaps with Ipazia's primary customer segment (mutual aid societies and casse sanitarie).
• Generali Welion: Generali Group's welfare and health TPA unit serving corporate and individual clients in Italy. Comparable customer overlap and service stack to Ipazia, particularly in claims liquidation and provider network access.
• Blue Assistance: Italian health assistance and TPA company backed by Reale Mutua, providing claims management and affiliated healthcare facility networks. Directly comparable to Ipazia's administrative service offering.
• RBM Salute: Italian health insurance TPA integrated with Previmedical, focused on casse sanitarie and corporate health funds. Directly competes with Ipazia for institutional supplementary healthcare administration contracts.
• Faschim: Italian supplementary health fund for the chemical-pharmaceutical sector, providing health benefits administration to member employees. Operates in the same casse sanitarie / fondi segment served by Ipazia.
• SaluteMia: Italian health fund and supplementary healthcare scheme targeting cooperative and mutual members. Comparable in serving the same mutual/cassa customer base that Ipazia administers for.
• My Assistance: Italian healthcare assistance and TPA provider offering claims management and a network of affiliated facilities. Closely mirrors Ipazia's combined administration-plus-network model.

Broad incumbents

• Allianz Care: International health insurance and assistance group with Italian operations, offering claims administration and global provider networks. A larger incumbent competing for the same insurance-company and corporate-welfare business as Ipazia, but with broader geographic reach and portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ipazia-service-s.r.l.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ipazia Service