University of Arizona Information Technology Services
University Information Technology Services (UITS) is the central IT division of the University of Arizona, delivering Microsoft 365 collaboration, HPC research computing, ServiceNow-based support, identity management, and a FERPA-compliant GenAI platform to students, faculty, staff, and researchers across the campus.
- Company typePublic
- Founded-
- HeadquartersTucson, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What University of Arizona Information Technology Services does
University of Arizona Information Technology Services (UITS) is the central IT division of the University of Arizona, a public R1 research university governed by the Arizona Board of Regents. UITS delivers technology services across the entire university community — students, faculty, staff, researchers, and IT professionals — via a unified platform-plus-services model. Core offerings include Microsoft 365 (Outlook, Teams, OneDrive) and Google Workspace for collaboration; ServiceNow for service catalog, ticketing, and knowledge management; NetID with Duo Security for identity and two-factor authentication; HPC resources (with a $5M refresh underway); CatCloud and Trellis CRM for student and constituent engagement; CatCard digital wallets; and a fleet of mobile apps for safety, navigation, and campus life. Approximately 70 employees across seven teams support these services.
UITS's technology stack is anchored by enterprise integrations with AWS Bedrock (for the FERPA-compliant U of A GenAI Collection across multiple LLMs), Microsoft, Cisco/Duo, Mimecast, Zoom (with AI Companion), D2L Brightspace, Trellis, Box, and CyVerse. The organization operates an AI roadmap including custom-built virtual assistants (Graduate College), the VAST computer-vision pipeline for research, and AI-driven authentication via Duo Risk-Based Authentication. Recent product launches include the multi-LLM GenAI Collection, an HPC cluster refresh, AI-powered virtual assistants, and re-platformed Tech Zones.
UITS is funded through university budgets and the recurring Information Technology & Library Fee paid each semester by students; services are delivered at no additional charge to the university community. Distribution spans a 24/7 Support Center, physical Tech Zones, a ServiceNow self-service portal, and mobile applications. Strategic direction is currently set by Interim CIO Dr. Elliott Cheu (appointed January 6, 2025) with Chief AI Officer David Ebert guiding AI governance.
University of Arizona Information Technology Services firmographics
Firmographics- Name
- University of Arizona Information Technology Services
- Legal name
- The Arizona Board of Regents on behalf of The University of Arizona
- Website
- https://it.arizona.edu
- Company type
- Public
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- University Information Technology Services (UITS) is the central IT division of the University of Arizona, delivering Microsoft 365 collaboration, HPC research computing, ServiceNow-based support, identity management, and a FERPA-compliant GenAI platform to students, faculty, staff, and researchers across the campus.
- Ownership category
- akta.pro rank
University of Arizona Information Technology Services industry classification
Industry- Product category
- Higher Education IT Services
- NAICS
- Educational Services (611)
- SIC
- Services-Educational Services (8200), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Accessibility & Assistive Technology IT Support (EDALAMAJ)
- akta.pro secondary industries
- Institutes of Technology (IoT / Technical Universities) (EDAHAEAC), Student Housing Technology & Systems Support (Housing ERP, Key/Lock Systems, Wi‑Fi Coordination) (EDAEAFAO)
Keywords
Where University of Arizona Information Technology Services is headquartered
LocationHeadquarters
- HQ city
- Tucson
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
University of Arizona Information Technology Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Supply Chain
Revenue model
- IT Fee Revenue: Funded through the Information Technology & Library Fee paid each semester by students. Services provided at no additional cost to students, faculty, and staff.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Free HPC allocation for university researchers |
| Freemium | Annual | U of A GenAI tools at no cost |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels7 records
University of Arizona Information Technology Services product offering
Product offeringCore offering
University Information Technology Services (UITS) is the central IT division of the University of Arizona, providing technology services to students, faculty, staff, and researchers. Core offerings include unified communications (Microsoft 365), research computing (HPC, R-DAS storage), a FERPA-compliant Generative AI collection on AWS Bedrock, classroom technologies, identity and authentication (NetID + Duo), security services, and a 24/7 support center backed by physical Tech Zone labs.
Product overview
University of Arizona Information Technology Services (UITS) provides comprehensive IT services to the university community through a platform-plus-services model. Core offerings include Tech Zone computer labs with in-person support, 24/7 Support Center, and unified communication platforms (Microsoft 365 and Google Workspace). Student-facing services center on CatCloud portal, while research computing includes HPC resources, R-DAS storage, and secure HIPAA/CUI environments. Enterprise platforms include Trellis CRM for constituent management with Trellis Events for event management. AI capabilities are delivered through the U of A GenAI collection on AWS Bedrock, offering multiple LLMs for teaching, learning, and research. Security infrastructure includes NetID/Duo authentication, Mimecast email security, and Microsoft Safe Links. Mobile offerings comprise the University of Arizona app, CatCard digital wallet, and SafeCats safety app.
Differentiator
Problem solved
Functional benefit
Brands
- Tech Zone: On-campus computer labs providing printing, software access, and in-person tech support for students, faculty, and staff.
- 24/7 Support Center
- CatCard
- NetID
- SafeCats
Products and services
- Tech Zone On-campus computer labs providing Windows and Mac computers, CatPrints printing, and in-person tech support for students, faculty, and staff, including assistance with university systems and personally owned devices.
- 24/7 Support Center Round-the-clock IT support via phone (520-626-8324), chat, online ticket submission through ServiceNow, and in-person Tech Zone visits for university services and personally owned devices.
- High Performance Computing (HPC) Research computing infrastructure providing time on HPC systems at no charge for university faculty, researchers, students, and staff, supporting $408 million in research expenditures.
- CatCloud Student Portal All-in-one student portal built on Trellis CRM providing centralized access to class schedules, assignments, advisor appointments, grades, meal plans, and CatCash balances.
- U of A GenAI Collection Generative AI platform built on AWS Bedrock providing access to multiple LLMs (Claude, GPT, Gemma, Llama, Nova Pro) for teaching, learning, research, and administrative work, with FERPA compliance.
- Microsoft 365 University Email and Collaboration University's primary email, calendar, and collaboration platform providing Outlook email, Teams for video conferencing and chat, OneDrive for cloud storage, and Office applications for students, faculty, and staff.
- NetID + Duo Authentication University identity and authentication system with NetID single sign-on and Duo Security two-factor authentication, including Risk-Based Authentication and time-limited passcodes.
- Trellis CRM Enterprise constituent relationship management platform supporting strategic communications, appointment scheduling, events management, service management, and the CatCloud student portal.
- Trellis Events Event management platform within Trellis CRM for creating and managing free or paid virtual, hybrid, and in-person campus events, replacing Eventbrite for university event hosting.
- Borrow Technology Program Equipment lending program in the Main Library Tech Toolshed lending cameras, audio/video equipment, laptops, tablets, 3D printers, and other technology at no charge to students, staff, and faculty.
- CatCard Digital Wallet Digital student identification card available for Apple Wallet and Google Wallet, enabling tap-and-go payments and building access for students, faculty, and staff across university locations.
- HIPAA and CUI Secure Research Environments Secure computing environments compliant with HIPAA and Controlled Unclassified Information (CUI) requirements for university research involving protected health information and regulated data.
- Research Desktop Attached Storage (R-DAS) Dedicated storage solution providing up to 5TB of no-cost storage per Principal Investigator, mounting directly to workstation for open research data.
Quantifiable outcome
- Standard HPC allocation provided at no cost to all university researchers
- +2 more outcomes
Companies that use University of Arizona Information Technology Services
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
University of Arizona Information Technology Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability14 records
Feature4 records
University of Arizona Information Technology Services partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and standard.
- Amazon Web Services (AWS)coreAWS Bedrock powers the U of A GenAI collection, providing campus-wide access to multiple large language models including Claude Haiku, Google Gemma, OpenAI GPT, Meta Llama, and Amazon Nova Pro. FERPA compliant infrastructure for teaching, learning, research, and administrative AI applications.
- MicrosoftcoreMicrosoft 365 collaboration platform including Outlook email, Teams, OneDrive, and Office applications. Azure-based infrastructure supports student email migration from Gmail. Copilot AI tools available through premium subscriptions.
- Zoom Video CommunicationsstandardZoom platform with approved AI Companion meeting assistant for note-taking and collaboration. Available to meeting hosts in university Zoom accounts.
- CyVersestandardNational cyberinfrastructure for life sciences research available to University of Arizona researchers.
- Duo Security (Cisco)coreTwo-factor authentication (2FA) platform with Duo Mobile app, Risk-Based Authentication (RBA), and time-limited passcodes for enhanced account security across university systems.
- MimecastcoreEmail security system for spam filtering and protection against malicious emails. Implemented to improve email security and reduce phishing attempts.
- Trellis CRMcoreEnterprise constituent relationship management platform supporting strategic communications, appointment scheduling, events management (Trellis Events), and the CatCloud student portal. Replaces Eventbrite for campus event management.
- ServiceNowcoreIT service management platform for service catalog, ticketing, knowledge base, and employee onboarding workflows. Customized for UITS Support Services and ISO-GRC consulting practice.
- GooglestandardGoogle Workspace apps (Drive, Docs, Sheets, Slides) remain available for students at google.arizona.edu. Also providing AI for Education Accelerator courses through Coursera.
- BoxstandardCloud storage platform used for administrative file storage and migration, particularly for projects like AZPM's transition to Baker Center.
Scale indicators6 records
Recent moves16 records
Expansion highlights5 records
University of Arizona Information Technology Services competitors and assessment
Company assessmentBroad incumbents
- Anthology: Higher-education technology provider offering SIS, LMS, CRM, and student-experience platforms — competitive incumbent to UITS's homegrown Trellis/CatCloud stack across the broader higher-ed market.
- ServiceNow: Enterprise ITSM platform that powers UITS's service catalog, knowledge base, and ticketing — provides the underlying infrastructure UITS extends and customizes for higher-ed workflows.
- Ellucian: Leading higher-education SIS and software vendor serving thousands of universities — overlapping with UITS's student-portal and CRM functionality (CatCloud/Trellis) at broader scale.
Direct peers
- Stanford University — University IT: Stanford UIT runs centralized IT, HPC, AI tooling, classroom tech, and ServiceNow-based support for a large R1 university, with comparable investment in research computing and GenAI services.
- UC Berkeley — Office of the CIO / Information Services & Technology: UC Berkeley's IST division provides IT support, research computing, classroom technology, identity/access, and AI enablement to a major R1 university community — directly comparable in scope and strategic priorities to UITS.
- University of Michigan — Information and Technology Services: U-M ITS delivers research computing, teaching technologies, M365, ServiceNow-based support, and 24/7 helpdesk services to a large R1 public university community — a near-mirror of UITS's mandate and operating model at similar scale.
- Arizona State University — University Technology Office: ASU's central IT organization provides essentially identical services — Microsoft 365, ServiceNow, classroom technology, HPC, and 24/7 support — to a comparably sized R1 university community in the same state system. Most directly comparable peer by mission, scale, and technology stack.
- University of Florida — Information Technology: UF IT provides comparable centralized services including HPC (HiPerGator), M365, ServiceNow support, classroom tech, and GenAI tooling to a peer R1 public university — directly comparable scale and mission.
Others
- Internet2: Research and education networking consortium providing the high-bandwidth backbone UITS relies on for HPC, GenAI, and inter-institutional collaboration — comparable infrastructure-layer role.
- EDUCAUSE: Non-profit higher-education IT association representing university IT leaders and shaping shared standards, benchmarking, and AI policy — adjacent ecosystem participant that supports UITS's community of practice.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
University of Arizona Information Technology Services social profiles
Digital presenceUniversity of Arizona Information Technology Services compliance and trust
Trust signalCompliance1 record
University of Arizona Information Technology Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
University of Arizona Information Technology Services leadership team
Management profileNumber of profiles
Profiles17 records
University of Arizona Information Technology Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
University of Arizona Information Technology Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about University of Arizona Information Technology Services
What does University of Arizona Information Technology Services do?
University Information Technology Services (UITS) is the central IT division of the University of Arizona, providing technology services to students, faculty, staff, and researchers. Core offerings include unified communications (Microsoft 365), research computing (HPC, R-DAS storage), a FERPA-compliant Generative AI collection on AWS Bedrock, classroom technologies, identity and authentication (NetID + Duo), security services, and a 24/7 support center backed by physical Tech Zone labs.
Is University of Arizona Information Technology Services a public or private company?
University of Arizona Information Technology Services is a public company. It is classified as state government owned and is currently operating.
When was University of Arizona Information Technology Services founded?
University of Arizona Information Technology Services was founded in -1. It employs 11 to 50 people.
Where is University of Arizona Information Technology Services based?
University of Arizona Information Technology Services is headquartered in Tucson, United States, in the North America region.
How does University of Arizona Information Technology Services make money?
One revenue line is on record: IT Fee Revenue.
Who are University of Arizona Information Technology Services's main competitors?
Broad incumbents on record are Anthology, ServiceNow and Ellucian. Direct peers are Stanford University — University IT, UC Berkeley — Office of the CIO / Information Services & Technology, University of Michigan — Information and Technology Services, Arizona State University — University Technology Office and University of Florida — Information Technology. Others are Internet2 and EDUCAUSE.
Does University of Arizona Information Technology Services have an API?
No public API is recorded for University of Arizona Information Technology Services.
What industry is University of Arizona Information Technology Services in?
University of Arizona Information Technology Services's product category is Higher Education IT Services. Its primary akta.pro industry code is EDALAMAJ, Accessibility & Assistive Technology IT Support, with a secondary code of EDAHAEAC, Institutes of Technology (IoT / Technical Universities). Its NAICS code is 611 and its SIC code is 8200.