University of Arizona Information Technology Services

What University of Arizona Information Technology Services does

University of Arizona Information Technology Services (UITS) is the central IT division of the University of Arizona, a public R1 research university governed by the Arizona Board of Regents. UITS delivers technology services across the entire university community — students, faculty, staff, researchers, and IT professionals — via a unified platform-plus-services model. Core offerings include Microsoft 365 (Outlook, Teams, OneDrive) and Google Workspace for collaboration; ServiceNow for service catalog, ticketing, and knowledge management; NetID with Duo Security for identity and two-factor authentication; HPC resources (with a $5M refresh underway); CatCloud and Trellis CRM for student and constituent engagement; CatCard digital wallets; and a fleet of mobile apps for safety, navigation, and campus life. Approximately 70 employees across seven teams support these services.

UITS's technology stack is anchored by enterprise integrations with AWS Bedrock (for the FERPA-compliant U of A GenAI Collection across multiple LLMs), Microsoft, Cisco/Duo, Mimecast, Zoom (with AI Companion), D2L Brightspace, Trellis, Box, and CyVerse. The organization operates an AI roadmap including custom-built virtual assistants (Graduate College), the VAST computer-vision pipeline for research, and AI-driven authentication via Duo Risk-Based Authentication. Recent product launches include the multi-LLM GenAI Collection, an HPC cluster refresh, AI-powered virtual assistants, and re-platformed Tech Zones.

UITS is funded through university budgets and the recurring Information Technology & Library Fee paid each semester by students; services are delivered at no additional charge to the university community. Distribution spans a 24/7 Support Center, physical Tech Zones, a ServiceNow self-service portal, and mobile applications. Strategic direction is currently set by Interim CIO Dr. Elliott Cheu (appointed January 6, 2025) with Chief AI Officer David Ebert guiding AI governance.

Name

University of Arizona Information Technology Services

Legal name

The Arizona Board of Regents on behalf of The University of Arizona

Website

https://it.arizona.edu

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

University Information Technology Services (UITS) is the central IT division of the University of Arizona, delivering Microsoft 365 collaboration, HPC research computing, ServiceNow-based support, identity management, and a FERPA-compliant GenAI platform to students, faculty, staff, and researchers across the campus.

Ownership category

akta.pro rank

Product category

Higher Education IT Services

NAICS

Educational Services (611)

SIC

Services-Educational Services (8200), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Accessibility & Assistive Technology IT Support (EDALAMAJ)

akta.pro secondary industries

Institutes of Technology (IoT / Technical Universities) (EDAHAEAC), Student Housing Technology & Systems Support (Housing ERP, Key/Lock Systems, Wi‑Fi Coordination) (EDAEAFAO)

Keywords

• Higher education IT services
• Research computing services
• Campus technology support
• Identity access management
• Academic IT infrastructure

Headquarters

HQ city

Tucson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Supply Chain

Revenue model

1. IT Fee Revenue: Funded through the Information Technology & Library Fee paid each semester by students. Services provided at no additional cost to students, faculty, and staff.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

University Information Technology Services (UITS) is the central IT division of the University of Arizona, providing technology services to students, faculty, staff, and researchers. Core offerings include unified communications (Microsoft 365), research computing (HPC, R-DAS storage), a FERPA-compliant Generative AI collection on AWS Bedrock, classroom technologies, identity and authentication (NetID + Duo), security services, and a 24/7 support center backed by physical Tech Zone labs.

Product overview

University of Arizona Information Technology Services (UITS) provides comprehensive IT services to the university community through a platform-plus-services model. Core offerings include Tech Zone computer labs with in-person support, 24/7 Support Center, and unified communication platforms (Microsoft 365 and Google Workspace). Student-facing services center on CatCloud portal, while research computing includes HPC resources, R-DAS storage, and secure HIPAA/CUI environments. Enterprise platforms include Trellis CRM for constituent management with Trellis Events for event management. AI capabilities are delivered through the U of A GenAI collection on AWS Bedrock, offering multiple LLMs for teaching, learning, and research. Security infrastructure includes NetID/Duo authentication, Mimecast email security, and Microsoft Safe Links. Mobile offerings comprise the University of Arizona app, CatCard digital wallet, and SafeCats safety app.

Differentiator

Problem solved

Functional benefit

Brands

• Tech Zone: On-campus computer labs providing printing, software access, and in-person tech support for students, faculty, and staff.
• 24/7 Support Center
• CatCard
• NetID
• SafeCats

Products and services

• Tech Zone On-campus computer labs providing Windows and Mac computers, CatPrints printing, and in-person tech support for students, faculty, and staff, including assistance with university systems and personally owned devices.
• 24/7 Support Center Round-the-clock IT support via phone (520-626-8324), chat, online ticket submission through ServiceNow, and in-person Tech Zone visits for university services and personally owned devices.
• High Performance Computing (HPC) Research computing infrastructure providing time on HPC systems at no charge for university faculty, researchers, students, and staff, supporting $408 million in research expenditures.
• CatCloud Student Portal All-in-one student portal built on Trellis CRM providing centralized access to class schedules, assignments, advisor appointments, grades, meal plans, and CatCash balances.
• U of A GenAI Collection Generative AI platform built on AWS Bedrock providing access to multiple LLMs (Claude, GPT, Gemma, Llama, Nova Pro) for teaching, learning, research, and administrative work, with FERPA compliance.
• Microsoft 365 University Email and Collaboration University's primary email, calendar, and collaboration platform providing Outlook email, Teams for video conferencing and chat, OneDrive for cloud storage, and Office applications for students, faculty, and staff.
• NetID + Duo Authentication University identity and authentication system with NetID single sign-on and Duo Security two-factor authentication, including Risk-Based Authentication and time-limited passcodes.
• Trellis CRM Enterprise constituent relationship management platform supporting strategic communications, appointment scheduling, events management, service management, and the CatCloud student portal.
• Trellis Events Event management platform within Trellis CRM for creating and managing free or paid virtual, hybrid, and in-person campus events, replacing Eventbrite for university event hosting.
• Borrow Technology Program Equipment lending program in the Main Library Tech Toolshed lending cameras, audio/video equipment, laptops, tablets, 3D printers, and other technology at no charge to students, staff, and faculty.
• CatCard Digital Wallet Digital student identification card available for Apple Wallet and Google Wallet, enabling tap-and-go payments and building access for students, faculty, and staff across university locations.
• HIPAA and CUI Secure Research Environments Secure computing environments compliant with HIPAA and Controlled Unclassified Information (CUI) requirements for university research involving protected health information and regulated data.
• Research Desktop Attached Storage (R-DAS) Dedicated storage solution providing up to 5TB of no-cost storage per Principal Investigator, mounting directly to workstation for open research data.

Quantifiable outcome

• Standard HPC allocation provided at no cost to all university researchers
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability14 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and standard.

• Amazon Web Services (AWS)coreTechnology or Integration · 1 May 2026AWS Bedrock powers the U of A GenAI collection, providing campus-wide access to multiple large language models including Claude Haiku, Google Gemma, OpenAI GPT, Meta Llama, and Amazon Nova Pro. FERPA compliant infrastructure for teaching, learning, research, and administrative AI applications.
• MicrosoftcoreTechnology or Integration · 1 April 2026Microsoft 365 collaboration platform including Outlook email, Teams, OneDrive, and Office applications. Azure-based infrastructure supports student email migration from Gmail. Copilot AI tools available through premium subscriptions.
• Zoom Video CommunicationsstandardTechnology or IntegrationZoom platform with approved AI Companion meeting assistant for note-taking and collaboration. Available to meeting hosts in university Zoom accounts.
• CyVersestandardTechnology or IntegrationNational cyberinfrastructure for life sciences research available to University of Arizona researchers.
• Duo Security (Cisco)coreTechnology or IntegrationTwo-factor authentication (2FA) platform with Duo Mobile app, Risk-Based Authentication (RBA), and time-limited passcodes for enhanced account security across university systems.
• MimecastcoreTechnology or IntegrationEmail security system for spam filtering and protection against malicious emails. Implemented to improve email security and reduce phishing attempts.
• Trellis CRMcoreTechnology or IntegrationEnterprise constituent relationship management platform supporting strategic communications, appointment scheduling, events management (Trellis Events), and the CatCloud student portal. Replaces Eventbrite for campus event management.
• ServiceNowcoreTechnology or IntegrationIT service management platform for service catalog, ticketing, knowledge base, and employee onboarding workflows. Customized for UITS Support Services and ISO-GRC consulting practice.
• GooglestandardTechnology or IntegrationGoogle Workspace apps (Drive, Docs, Sheets, Slides) remain available for students at google.arizona.edu. Also providing AI for Education Accelerator courses through Coursera.
• BoxstandardTechnology or IntegrationCloud storage platform used for administrative file storage and migration, particularly for projects like AZPM's transition to Baker Center.

Scale indicators6 records

Recent moves16 records

Expansion highlights5 records

Broad incumbents

• Anthology: Higher-education technology provider offering SIS, LMS, CRM, and student-experience platforms — competitive incumbent to UITS's homegrown Trellis/CatCloud stack across the broader higher-ed market.
• ServiceNow: Enterprise ITSM platform that powers UITS's service catalog, knowledge base, and ticketing — provides the underlying infrastructure UITS extends and customizes for higher-ed workflows.
• Ellucian: Leading higher-education SIS and software vendor serving thousands of universities — overlapping with UITS's student-portal and CRM functionality (CatCloud/Trellis) at broader scale.

Direct peers

• Stanford University — University IT: Stanford UIT runs centralized IT, HPC, AI tooling, classroom tech, and ServiceNow-based support for a large R1 university, with comparable investment in research computing and GenAI services.
• UC Berkeley — Office of the CIO / Information Services & Technology: UC Berkeley's IST division provides IT support, research computing, classroom technology, identity/access, and AI enablement to a major R1 university community — directly comparable in scope and strategic priorities to UITS.
• University of Michigan — Information and Technology Services: U-M ITS delivers research computing, teaching technologies, M365, ServiceNow-based support, and 24/7 helpdesk services to a large R1 public university community — a near-mirror of UITS's mandate and operating model at similar scale.
• Arizona State University — University Technology Office: ASU's central IT organization provides essentially identical services — Microsoft 365, ServiceNow, classroom technology, HPC, and 24/7 support — to a comparably sized R1 university community in the same state system. Most directly comparable peer by mission, scale, and technology stack.
• University of Florida — Information Technology: UF IT provides comparable centralized services including HPC (HiPerGator), M365, ServiceNow support, classroom tech, and GenAI tooling to a peer R1 public university — directly comparable scale and mission.

Others

• Internet2: Research and education networking consortium providing the high-bandwidth backbone UITS relies on for HPC, GenAI, and inter-institutional collaboration — comparable infrastructure-layer role.
• EDUCAUSE: Non-profit higher-education IT association representing university IT leaders and shaping shared standards, benchmarking, and AI policy — adjacent ecosystem participant that supports UITS's community of practice.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCDSqvYktJjjQlwHT1watYBw
• Facebookfacebook.com/UArizonaInfoTech
• LinkedInlinkedin.com/company/uainfotech
• Instagraminstagram.com/uainfotech

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about University of Arizona Information Technology Services