IT-LANCE
IT-LANCE is a Kharkiv-based Ukrainian IT outsourcing firm offering subscription-based IT support, video surveillance, and solar power station services to 2,500+ SMB and mid-market clients across Ukraine.
- Company typePrivate
- Founded-
- HeadquartersKharkiv, Ukraine
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT-LANCE does
IT-LANCE is a Ukrainian IT services company headquartered in Kharkiv, founded and led by CEO Oleksandr Pyshnyi. The company operates three business lines: subscription-based IT outsourcing for SMB and mid-market clients, video surveillance system installation, and solar power station deployment. Its core IT outsourcing offering is structured as a tiered subscription — Basic, Optimal, and Extended at 2,500, 5,000, and 7,500 UAH per month respectively — converting episodic IT support into recurring service contracts, while video surveillance and solar stations are project-based installations. The company reports 2,500+ clients and 5,000+ completed projects, and holds ISO 9001:2015 and ISO/IEC 27001:2013 certifications, which function as procurement prerequisites for enterprise and government work.
The technical workforce is credentialed across Microsoft, CISCO, DELL, and Mikrotik vendor stacks, supporting deployment breadth across networking, server, and endpoint environments. Geographically, IT-LANCE operates physical offices in Kharkiv, Dnipro, and Kyiv, with remote service delivery available nationwide across Ukraine. The client base spans private companies, enterprises, retail, hospitality (cafes, restaurants, hotels), and government entities, indicating deliberate diversification across verticals and customer sizes.
The business model combines recurring subscription revenue (IT outsourcing) with one-time project revenue (video surveillance and solar installations), and the company is bootstrapped with no external investors. Strategic positioning emphasizes certified processes, multi-vendor technical coverage, and physical-plus-remote distribution across Ukraine. Recognition as Company of the Year in 2018, 2019, and 2020 marked the most active public-facing period of expansion.
IT-LANCE firmographics
Firmographics- Name
- IT-LANCE
- Legal name
- ТОВ «АЙТІ-ЛАНС»
- Website
- https://it-lance.com.ua
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT-LANCE is a Kharkiv-based Ukrainian IT outsourcing firm offering subscription-based IT support, video surveillance, and solar power station services to 2,500+ SMB and mid-market clients across Ukraine.
- Ownership category
- akta.pro rank
IT-LANCE industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where IT-LANCE is headquartered
LocationHeadquarters
- HQ city
- Kharkiv
- HQ country
- Ukraine
- HQ region
- Europe
Offices1 record
Markets served
IT-LANCE business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure
Revenue model
- IT Outsourcing Subscription (Monthly Retainer): Monthly fixed-fee subscription model for comprehensive IT infrastructure maintenance. Three tier packages (Basic 2,500 UAH, Optimal 5,000 UAH, Extended 7,500 UAH) providing a set number of technical support hours per month, response time guarantees, on-site specialist visits, server maintenance discounts, and inventory/documentation services.
- Video Surveillance Installation and Maintenance: One-time installation of video surveillance systems (starting from 600 UAH) plus ongoing maintenance contracts. Equipment packages range from single IP cameras (from 2,000 UAH) to full 2-camera CVI kits (from 10,000 UAH) and IP kits (from 12,000 UAH).
- Solar Power Station Installation and Maintenance: Turnkey installation of solar and hybrid stations (from 5,000 UAH) plus ongoing servicing. Package offerings include 3kW apartment systems (from $1,500), 5kW residential systems (from $2,500), and 12kW commercial systems (from $6,000).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic – 3 hours technical support per month, Mon-Fri 9:00–18:00, response within 60 min, infrastructure inventory and documentation. |
| Subscription | Monthly | Optimal – 6 hours technical support per month, Mon-Fri 8:00–19:00, response within 30 min, 1 free on-site specialist visit, substitute equipment, communication with service providers. |
| Subscription | Monthly | Extended – 9 hours technical support per month, Mon-Fri (Sat-Sun 9:00–17:00), response within 30 min (Sat-Sun 60 min), 2 free on-site visits, 5% server maintenance discount. |
| Subscription | Monthly | IT Outsourcing – starting price for basic services. |
| Unit Pricing | Pay-as-you-go | Video Surveillance Installation – single IP camera with memory card. |
| Unit Pricing | Pay-as-you-go | Video Surveillance Kit (CVI, 2 cameras). |
| Unit Pricing | Pay-as-you-go | Video Surveillance Kit (IP, 2 cameras). |
| Unit Pricing | Pay-as-you-go | Video Surveillance Installation – per camera. |
| Unit Pricing | Pay-as-you-go | Solar Station – Apartment (3kW, no generation). |
| Unit Pricing | Pay-as-you-go | Solar Station – Private Home (5kW). |
| Unit Pricing | Pay-as-you-go | Solar Station – Enterprise (12kW). |
| Unit Pricing | Pay-as-you-go | Solar Station Installation – turnkey. |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
IT-LANCE product offering
Product offeringCore offering
IT-LANCE provides subscription-based IT outsourcing services for Ukrainian businesses, including computer/server maintenance, network equipment configuration, IT infrastructure monitoring, information security, and system administration. The company also installs and maintains video surveillance systems (using Hikvision, Dahua, Trassir, Tecsar equipment) and turnkey solar/hybrid power stations (using Deye, Huawei, GROWATT, Sungrow inverters), with three monthly service tiers ranging from 2,500 to 7,500 UAH.
Product overview
IT-LANCE is an IT outsourcing company offering a tiered subscription-based service model with three main tariff packages (Basic, Optimal, Extended) providing comprehensive IT infrastructure management. The core product encompasses computer and server maintenance, technical support, system administration, network configuration, monitoring, information security, and IT documentation. Two specialized add-on service lines extend the portfolio: professional video surveillance systems installation using Hikvision, Dahua, Seven, Trassir, and Tecsar equipment; and turnkey solar power station installation leveraging Deye, Huawei, GROWATT, and Sungrow hybrid inverters and solar panels.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Outsourcing (IT Аутсорсинг) Comprehensive subscription-based IT outsourcing for Ukrainian businesses covering computer and server maintenance, technical support, system administration, network equipment configuration, IT infrastructure monitoring, information security setup, structured cabling, optimization, and IT inventory/documentation. Available in Basic (2,500 UAH/month), Optimal (5,000 UAH/month), and Extended (7,500 UAH/month) tiers.
- Video Surveillance Systems (Системи відеоспостереження) Professional installation, configuration, modernization, and maintenance of video surveillance systems for businesses using Hikvision, Dahua, Seven, Trassir, and Tecsar equipment. Single IP cameras from 2,000 UAH, complete 2-camera CVI kits from 10,000 UAH, 2-camera IP kits from 12,000 UAH, with installation starting from 600 UAH per camera.
- Solar Power Stations (Сонячні електростанції) Turnkey installation and ongoing servicing of solar and hybrid power stations using Deye, Huawei, GROWATT, and Sungrow inverters and solar panels. Packages include 3kW apartment systems from $1,500, 5kW residential systems from $2,500, and 12kW commercial systems from $6,000, with installation from 5,000 UAH.
Quantifiable outcome
- Uptime above 98.8% for hybrid IT infrastructure of supermarket networks
- +3 more outcomes
Companies that use IT-LANCE
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles4 records
IT-LANCE technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
IT-LANCE partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights4 records
IT-LANCE competitors and assessment
Company assessmentDirect peers
- IT Svit: Ukrainian managed IT services and DevOps provider offering infrastructure outsourcing, monitoring and on-demand support. Directly comparable to IT-LANCE as a smaller Ukrainian managed services peer, though IT Svit skews more toward cloud and DevOps and less toward physical on-site IT.
Broad incumbents
- SoftServe: Largest Ukrainian-founded IT services and outsourcing company with global delivery. Comparable because it offers managed IT services and infrastructure outsourcing from Ukraine, but operates at vastly larger scale and is digitally focused rather than SMB on-site IT.
- Luxoft (DXC Technology): Global IT services firm with Ukrainian heritage and significant delivery in Kyiv and other Ukrainian cities. Comparable as a Ukrainian-rooted IT outsourcing peer, though it targets Fortune 500 clients.
- Ciklum: Ukrainian-founded IT outsourcing and managed services firm with offices across Eastern Europe. Comparable as a Ukrainian-headquartered IT services peer offering managed infrastructure and development outsourcing.
- EPAM Systems: Global IT services giant with major Ukrainian delivery centers. Comparable as a Ukrainian-headquartered IT outsourcing incumbent, though its focus is digital engineering and product development rather than SMB IT infrastructure.
- Intellias: Ukrainian IT services and outsourcing company with a managed services practice. Comparable as a regional Ukrainian IT outsourcing player, though Intellias skews toward software engineering for international clients.
- GlobalLogic (Hitachi Group): Major Ukrainian-rooted IT services firm offering managed services, infrastructure support and consulting. Comparable as a Ukrainian IT outsourcing peer, though it serves global enterprise clients rather than domestic SMBs.
- DataArt: Global IT services and outsourcing firm with a large Ukrainian delivery presence, including Kharkiv. Comparable as a Ukrainian-rooted IT outsourcing incumbent serving enterprise clients.
Emerging players
- Alcor: Ukrainian-headquartered IT services firm providing dedicated development teams and managed IT services to international clients. Comparable as a smaller-scale Ukrainian IT outsourcing peer targeting foreign SMBs and startups.
Regional players
- Beetroot: Swedish-Ukrainian IT outsourcing and team-building company with development centers across Ukrainian cities. Comparable as a Ukrainian-rooted IT outsourcing peer, though its model is nearshore team augmentation rather than domestic SMB IT support.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
IT-LANCE social profiles
Digital presenceIT-LANCE compliance and trust
Trust signalCompliance2 records
IT-LANCE financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT-LANCE leadership team
Management profileNumber of profiles
Profiles8 records
IT-LANCE funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT-LANCE M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT-LANCE
What does IT-LANCE do?
IT-LANCE provides subscription-based IT outsourcing services for Ukrainian businesses, including computer/server maintenance, network equipment configuration, IT infrastructure monitoring, information security, and system administration. The company also installs and maintains video surveillance systems (using Hikvision, Dahua, Trassir, Tecsar equipment) and turnkey solar/hybrid power stations (using Deye, Huawei, GROWATT, Sungrow inverters), with three monthly service tiers ranging from 2,500 to 7,500 UAH.
Is IT-LANCE a public or private company?
IT-LANCE is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT-LANCE founded?
IT-LANCE was founded in -1. It employs 11 to 50 people.
Where is IT-LANCE based?
IT-LANCE is headquartered in Kharkiv, Ukraine, in the Europe region.
How does IT-LANCE make money?
Three revenue lines are on record. IT Outsourcing Subscription (Monthly Retainer) is the primary driver. The others are video Surveillance Installation and Maintenance and solar Power Station Installation and Maintenance.
Who are IT-LANCE's main competitors?
IT Svit is listed as a direct peer. Broad incumbents are SoftServe, Luxoft (DXC Technology), Ciklum, EPAM Systems, Intellias, GlobalLogic (Hitachi Group) and DataArt. Alcor is listed as an emerging player. Beetroot is listed as a regional player.
Does IT-LANCE have an API?
No public API is recorded for IT-LANCE.
What industry is IT-LANCE in?
IT-LANCE's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire). Its NAICS code is 541513 and its SIC code is 7373.