GFAD IT und Service GmbH

What GFAD IT und Service GmbH does

GFAD IT und Service GmbH is a Berlin-based IT system house and managed services provider founded in 1979, operating as a subsidiary of GFAD Aktiengesellschaft alongside sister entities including araneanet GmbH, alpha IT Solutions GmbH, GFAD Software GmbH (Haussoft), and GFAD Datenschutz GmbH. The company delivers a full-service IT portfolio spanning consulting, support, on-site services, IT outsourcing, managed server/backup/firewall/security, and cloud services (Modern Workplace, cloud telephony via 3CX, cloud servers, cloud backup, and email archiving via MailStore). Its primary commercial differentiator is proprietary German Tier 2, DIN 27001-certified data center infrastructure in Berlin and Hamburg, which underpins the standalone B2B BACKUP product — a cloud backup service with 100% company-operated hardware, geo-redundancy, and full DSGVO/GDPR compliance positioning. The company holds elite vendor partner statuses (Microsoft Gold, Sophos Platinum, Lenovo Gold, SEP Platinum, Veeam) and operates ISO 9001 certification.

The business model combines recurring managed services and subscription cloud revenue with project-based professional services and IT outsourcing engagements, priced per-unit monthly (e.g., €5.10/unit/month for Veeam workstation backup agents) with overall quote-based pricing and no public price list. Go-to-market is consultative and direct: free 15-minute introductory calls and free 60-minute on-site or Teams consultations convert prospects, supported by SEO-optimized content marketing on IT security topics and a multilingual (German/English) sales motion targeted at the Berlin/Potsdam SMB market. Primary customer segments include Mittelstand companies (with explicit focus on sub-50-employee firms, of which ~100 are served), public administration, healthcare, energy supply, creative/media, business services, and production/logistics — with named reference customers including EVM Berlin eG, Urania Berlin e.V., and Stiftung Neue Synagoge Berlin spanning relationships of 10–16 years.

Name

GFAD IT und Service GmbH

Legal name

GFAD IT und Service GmbH

Website

https://itservice.gfad.de

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1–10 employees

Short description

GFAD IT und Service GmbH is a Berlin-based IT system house and managed services provider, founded 1979, serving small and medium-sized businesses in Berlin and Potsdam with managed IT, cloud, security, and its proprietary B2B BACKUP product hosted in German data centers.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Services (8741)

akta.pro primary industry

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)

akta.pro secondary industries

Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC), Backup as a Service (BaaS) (BPAEALAB), Cloud DR, Backup & Business Continuity (BPAEACAJ), Continuity for SaaS & Cloud Apps (M365/Salesforce Backup) (HDABAIAK), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Managed IT services
• Cloud backup solutions
• IT outsourcing services
• Managed security services
• IT infrastructure consulting

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services covering proactive IT maintenance, monitoring, patching, security, and support. Billed on a quantity-based (volume) model with predictable costs. Includes managed server, managed backup, managed firewall, and managed security services.
2. Managed Cloud Services: Cloud-based services including Modern Workplace, Cloud Telephony (3CX), Cloud Servers, Cloud Backup (B2B BACKUP), and Cloud Mail Archive. Delivered from proprietary German data centers, billed as recurring subscription.
3. Professional IT Consulting: IT advisory, strategy development, IT infrastructure planning, and IT project execution. Includes on-site support, migrations, and modernization projects. Typically billed as professional services engagements.
4. IT Outsourcing: Full or selective outsourcing of IT operations, maintenance, and support. The company takes over operation, support, and maintenance of the customer's entire IT landscape as an external IT provider.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

GFAD IT und Service GmbH is a Berlin-based IT system house delivering managed IT services, cloud services, IT consulting, IT support, on-site services, and IT outsourcing to small and medium-sized enterprises in Berlin, Potsdam, and the surrounding region. Its managed services portfolio covers managed server, managed backup, managed firewall, and managed security with 24/7 monitoring, while cloud services include Modern Workplace, cloud telephony, cloud servers, cloud backup (B2B BACKUP), and cloud mail archive hosted exclusively in proprietary German data centers. The company's flagship product, B2B BACKUP, is a branded cloud backup service with fully managed and partially managed variants available nationwide across Germany.

Product overview

GFAD IT und Service GmbH operates as a traditional IT system house and managed services provider, not a software product company. The company offers a unified portfolio of IT services organized into four main categories: (1) Core IT Services including consulting, support, onsite services, and outsourcing; (2) Managed IT Services including managed servers, backup, firewall, and security with 24/7 monitoring; (3) Cloud Services including Modern Workplace, cloud telephony, cloud servers, cloud backup (B2B Backup), and mail archiving, all hosted in German data centers; and (4) Security services including IT security consulting and awareness training campaigns. The company also offers one standalone branded product, B2B BACKUP, a cloud backup solution available in fully managed and partially managed variants. All services emphasize personal contacts, proactive support, and security with German data center hosting for digital sovereignty.

Differentiator

Problem solved

Functional benefit

Brands

• B2B BACKUP: A cloud backup service with two backup levels, operating from data centers in Berlin and Hamburg. The service offers fully managed and partially managed options.

Products and services

• IT-Beratung (IT Consulting) Strategic IT consulting services that analyze existing IT infrastructure and develop customized solutions for security and future-proof operations. Aimed at SMBs in Berlin and Potsdam seeking guidance on IT strategy and infrastructure planning.
• IT-Support Help desk and technical support services providing fast, reliable assistance through fixed contacts via phone, email, or remote maintenance. Targeted at SMB customers needing ongoing IT operational support.
• IT-Vor-Ort-Service (Onsite IT Services) On-site technical support and assistance for businesses in the Berlin and Potsdam region with personal, reliable service delivery. Includes deployment, troubleshooting, and project implementation on customer premises.
• IT-Outsourcing Complete outsourcing of IT operations including management, support, and maintenance of the customer's IT landscape by external IT specialists. Targeted at SMBs lacking dedicated internal IT departments.
• Managed Server Managed server services including conception, migration, and operation with regular updates and maintenance. Targeted at SMB customers needing fully managed server infrastructure without in-house resources.
• Managed Backup Managed backup services with regular checks and recovery tests to ensure data availability. Targeted at SMB customers requiring reliable backup operations without dedicated backup administration.
• Managed Firewall Firewall setup and maintenance with regular updates and security mechanisms for secure access. Targeted at SMB customers needing perimeter security managed externally.
• Managed Security Comprehensive IT security services including 24/7 monitoring, backups, security standards, and two-factor authentication for protected systems. Targeted at SMB customers needing end-to-end security operations.
• Modern Workplace Modern workplace solutions enabling setup of contemporary work environments for home office and mobile working, built on Microsoft 365. Targeted at SMB customers modernizing their workplace for hybrid and remote work.
• Cloud-Telefonie (Cloud Telephony) Cloud-based telephone systems delivered as managed services using 3CX technology. Targeted at SMB customers replacing legacy PBX systems with cloud telephony.
• Cloud-Server Provision and operation of cloud servers in German data centers, fully GDPR-compliant and self-operated. Targeted at SMB customers needing virtual server infrastructure hosted in Germany.
• B2B BACKUP (Cloud-Backup) Standalone branded cloud backup product with own branding at b2b-backup.de. Secure cloud backup solutions with data stored in two German data centers (Berlin and Hamburg). Available in fully managed and partially managed variants. Hardware operated 100% by GFAD with no third-party access. Targeted at German companies nationwide seeking DSGVO-compliant backup with digital sovereignty.
• Cloud-Mailarchiv (Cloud Mail Archive) Email archiving solutions for compliance and data retention, delivered as managed service. Targeted at SMB customers needing long-term email archiving and regulatory compliance.
• IT-Sicherheit-Beratung (IT Security Consulting) and Awareness-Kampagnen Security consulting services including awareness trainings, simulated phishing campaigns, and online training programs for employees. Three-month simulated phishing mail campaigns combined with online training educate employees about cyber security risks. Targeted at SMB customers needing to build security awareness culture.

Quantifiable outcome

• Customer survey 2022: ~85% positive responses across all survey questions on support quality, proposal process, and project execution. ~75% positive on response time, resolution time, and ticket status communication.
• +1 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status for Microsoft 365 and related solutions. GFAD implements and manages Microsoft 365 environments, including Modern Workplace, cloud telephony, and security solutions with MFA as standard.
• SophoscoreTechnology or IntegrationSophos Platinum Partner status. Sophos provides endpoint security and firewall solutions that GFAD integrates into its managed security services for customers.
• VeeamcoreTechnology or IntegrationVeeam Partner. Veeam backup and recovery solutions form the backbone of GFAD's managed backup services (B2B BACKUP product), including Veeam Office 365 backup.
• LenovocoreTechnology or IntegrationLenovo Gold Partner status. Lenovo provides servers, storage, and client devices (PCs and notebooks) that GFAD sources and integrates for on-premise IT infrastructure solutions.
• HP EnterprisecoreTechnology or IntegrationHP Enterprise partner. HP Enterprise provides servers, storage, and client devices as an alternative to Lenovo for on-premise infrastructure solutions.
• SEPcoreTechnology or IntegrationSEP Platinum Partner status. SEP is a German backup manufacturer whose solutions complement Veeam in GFAD's backup portfolio, offering another option for backup and recovery.
• 3CXcoreTechnology or Integration3CX Partner. 3CX provides cloud telephony (IP PBX) solutions that GFAD implements and manages as part of its cloud services offering.
• MailStorecoreTechnology or IntegrationMailStore Partner. MailStore email archiving solutions are delivered as part of GFAD's managed cloud services, ensuring email compliance and long-term archiving.
• PRTGcoreTechnology or IntegrationPRTG monitoring partner. PRTG provides network and infrastructure monitoring tools used in GFAD's managed services for 24/7 monitoring of customer IT environments.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Avanade: Large global IT consultancy with strong Microsoft alignment. Operates broadly in managed services and Microsoft 365/security for SMB/mid-market, but at much larger scale and broader geographic scope than GFAD.
• T-Systems (Deutsche Telekom): Major German IT services subsidiary of Deutsche Telekom. Comparable in providing managed cloud, backup, and security services to German SMB/enterprise, but with vastly greater scale, broader portfolio, and stronger German data center footprint.

Direct peers

• Cancom SE: German cloud and managed services provider focused on SMB and mid-market. Directly comparable business model centered on Microsoft-centric cloud services, managed services, and hybrid IT, with proprietary data center infrastructure.
• DATAGROUP SE: German IT services and managed services company serving mid-market and regulated industries. Comparable in its emphasis on managed services, data center operations, and full IT outsourcing for SMBs, with a stronger footprint in compliance-sensitive sectors.
• Allgeier SE: German IT services holding company with portfolio of managed services and technology solutions for SMB and mid-market. Comparable in targeting Mittelstand customers with managed IT, cloud, and consulting offerings across multiple subsidiaries.
• GFT Technologies SE: German-headquartered IT services and digital transformation provider. While more focused on financial services software engineering, comparable as a mid-sized German IT services firm with managed services and infrastructure operations.
• Bechtle AG: Germany's largest IT system house and managed services provider. Closely comparable as a multi-vendor IT service provider serving SMB and mid-market customers with managed services, cloud, and IT outsourcing — though at significantly larger scale and broader geographic reach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/gfad-it-und-service-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GFAD IT und Service GmbH