JP Smith Recruitment & Human Resources

What JP Smith Recruitment & Human Resources does

JP Smith Recruitment & Human Resources is a privately held, founder-owned recruitment and HR consultancy headquartered in Toowoomba, Queensland, with a regional office in Brisbane. Founded in 2004 by Director Jamie Smith (an in-house registered psychologist) and operating with approximately 7 employees, the firm serves the Darling Downs and South East Queensland markets across professional, technical, healthcare, legal, financial, engineering, IT, manufacturing, sales, and administrative roles. The firm's distinguishing feature is the integration of registered-psychologist-led psychological testing into every permanent placement, supplemented by validated instruments (Hogan 360°, EQ-i 2.0, Strong Interest Inventory) and an online NEOAC-based personality profile product.

The firm operates across four service lines: Recruitment Services (permanent, temporary/contract, executive search, skills testing), Psychological Services (full psychological testing, Hogan assessments, 360-degree reviews, online psychometrics, EQ-Teams, mental health training), HR Services (audits, policy manuals, performance management, EAP, outplacement, exit interviews, follow-up programs), and Career Services (vocational guidance, resume building, interview coaching). Its core technology stack is JobAdder for recruitment workflow management and Microsoft 365 SharePoint for document management, with a digital Psychological Testing Recommendation Tool hosted on bubbleapps.io.

The business model is pure professional services revenue. Pricing is quote-based and service-specific: psychological testing packages start from $2,685 + GST, online psychometric testing is $835 + GST per individual (or $800 + GST in bulk packs of five), initial vocational guidance consultations are $405 + GST, and follow-up consultations are $265 + GST each. The firm operates a sales-led, direct-engagement GTM motion with no external investment, no funding rounds, and a single location footprint in regional Queensland. Customer logos span mid-market legal, accounting, engineering, agribusiness, healthcare, manufacturing, and not-for-profit organizations across the Darling Downs region.

Name

JP Smith Recruitment & Human Resources

Legal name

JP Smith Recruitment & Human Resources

Website

https://jpsmith.com.au

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

JP Smith Recruitment & Human Resources is a founder-owned, Toowoomba-based recruitment and HR consultancy with a Brisbane office, serving Darling Downs and South East Queensland businesses across professional, technical, healthcare, legal, and industrial roles, differentiated by in-house psychologist-led psychological testing embedded in every permanent placement.

Ownership category

akta.pro rank

Product category

Recruitment & HR Services

NAICS

Employment Placement Agencies (561311), Human Resources Consulting Services (541612)

SIC

Services-Employment Agencies (7361), Services-Management Consulting Services (8742)

akta.pro primary industry

Talent Acquisition (Recruiting) & Applicant Tracking (ATS) (BPACAPAD)

akta.pro secondary industries

General Permanent Placement (Multi-Industry) (BPACAFAA), Human Capital & Workforce Transformation Consulting (BPAHACAE)

Keywords

• Permanent recruitment services
• Temporary staffing
• Psychological testing
• HR consulting
• Executive search

Headquarters

HQ city

Toowoomba

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Permanent Recruitment Services: Placement fees for permanent staff recruitment, including psychological testing as part of the service. The company matches candidates with organizations for roles from entry-level administrative through to C-level executive positions.
2. Temporary and Contract Staffing: Supply of temporary and contract workers to organizations in Toowoomba and Darling Downs region. Placements range from short-term (1-2 days) to longer-term (up to 6 months).
3. Psychological Testing Services: Comprehensive psychological profiling conducted by in-house psychologists. Pricing starts from $2,685 + GST for full testing package. Enhanced testing for C-Level recruitment includes critical thinking appraisal.
4. Online Psychometric Testing: Individual personality tests at $835 + GST or bulk packs of 5 at $800 + GST each. Quick 24-hour turnaround for online personality profiles.
5. HR Consulting Services: Various HR consulting engagements including audits, performance management, policy development, training, and compliance services.
6. Vocational Guidance: Career planning service using Strong Interest Inventory assessment. Initial consultation $405 + GST, with additional fees for testing and resume building services.
7. Career Services: Resume building, editing, LinkedIn profile creation, and interview coaching services for job seekers.
8. Follow-Up Program: Post-placement follow-up consultations at $265 + GST per session, with standard 3, 6 and 12 month follow-ups included in recruitment placements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

JP Smith Recruitment & Human Resources is a Toowoomba-based recruitment and HR agency that places permanent, temporary and executive candidates into Queensland employers, with every permanent placement supported by face-to-face psychological testing by in-house registered psychologists. Beyond recruitment, the firm delivers HR consulting (audits, policy manuals, performance management, outplacement, EAP, follow-up), psychological services (Hogan 360° assessments, online psychometric testing, EQ-i 2.0 workshops, mental health training) and career services (vocational guidance, resume writing, interview coaching) for individual job seekers.

Product overview

JP Smith Recruitment & Human Resources offers a comprehensive suite of recruitment and human resources services organized into four main service lines: (1) Recruitment Services (Permanent Recruitment, Temporary/Contract Staff, Executive Search, and Skills Testing); (2) Psychological Services (Psychological Testing & Profiling, Hogan Assessments, 360 Degree Reviews, Online Psychometric Testing, EQ-Teams Program, and Mental Health Training); (3) HR Services (HR Audits, HR Management Manual/Policy Manual, Staff Performance Management, Employee Assistance Programs, Outplacement, Exit Interviews, Follow Up Program); and (4) Career Services (Vocational Guidance, Resume Services, Interview Coaching). The company operates an internal JobAdder recruitment database and maintains a Talent Pool organized by industry sectors. A digital Psychological Testing Recommendation Tool (bubbleapps.io) helps employers select appropriate assessments. Core differentiator is the integration of organizational psychology with recruitment, with all permanent placements including face-to-face psychological testing by in-house registered psychologists.

Differentiator

Problem solved

Functional benefit

Products and services

• Permanent Recruitment Services Full-cycle permanent placement recruitment service for professional, executive, management, technical, specialist and clerical roles, with face-to-face psychological testing by in-house registered psychologists integrated into every placement to assess cognitive ability, personality, leadership potential, trainability, stress management and cultural fit.
• Temporary and Contract Staffing Supply of temporary and contract workers to organisations in the Toowoomba and Darling Downs region, with placements ranging from short-term (1–2 days) to longer-term (up to 6 months) across administrative, professional and operational roles.
• Executive Search Specialised C-level and senior executive recruitment service that uses psychological profiling and enhanced testing (including critical thinking appraisal) to identify leadership candidates aligned with organisational culture.
• Psychological Testing and Profiling Full psychological profiling service conducted by in-house registered psychologists, covering cognitive ability testing, personality assessment, behavioural evaluation and tailored testing packages with plain-language reports. Standard testing starts from $2,685 + GST and is included in permanent recruitment fees.
• Hogan Assessments Accredited facilitator of Hogan 360° Report and associated personality profiles including HPI (Hogan Personality Inventory), HDS (Hogan Development Survey) and MVPI (Motives, Values, Preferences Inventory) for leadership assessment.
• 360 Degree Reviews Multi-rater feedback tool for leadership assessment using the Hogan 360° Report to capture confidential feedback from managers, peers and direct reports, providing comprehensive leadership performance evaluation.
• Online Psychometric Personality Testing Abbreviated online personality profiling using the five major NEOAC domains (Neuroticism/Emotional Stability, Extraversion, Openness, Agreeableness, Conscientiousness), with results available within 24 hours. Individual tests priced at $835 + GST or bulk packs of 5 at $800 + GST each.
• EQ-Teams Program Emotional intelligence assessment and team development program built on the EQ-i 2.0 tool, comprising individual feedback sessions and group workshops to improve team productivity, cohesion and performance.
• Mental Health Awareness Training One-hour workplace mental health training covering common mental conditions, evidence-based information on signs, and techniques to help colleagues access support.
• Employee Assistance Programs (EAP) Professional counselling service for employees covering workplace and personal issues, facilitated by in-house registered psychologist Jamie Smith.
• HR Audits Assessment of a business's HR policies and procedures against current legal requirements, resulting in a comprehensive report with recommendations for remediation.
• Staff Performance Management Performance review structure design, KPI development, remuneration review, and discipline/counselling guideline services for small and mid-market employers.
• HR Management Manual and Policy Manual Customised HR documentation including checklists, letters, policies and procedures tailored for small to medium businesses to support compliance with HR legislation.
• Outplacement Services Career support services for displaced employees including resume preparation, job search coaching, psychological testing and counselling.
• Exit Interviews Third-party exit interview service collecting data-driven feedback from departing employees; the firm's model lifts response rates from 20% to 90% through compulsory participation.
• Follow-Up Program Ongoing post-placement consultation service at $265 + GST per session, with standard 3, 6 and 12 month follow-ups included in recruitment placements, including face-to-face or online meetings and customised reporting.
• Vocational Guidance Service Career planning service using the Strong Interest Inventory assessment to help individuals identify strengths and explore career development options. Initial consultation priced at $405 + GST with further hourly fees for testing and resume building.
• Resume Services Resume editing, building from scratch, and LinkedIn profile creation services delivered within five working days in both Word and PDF formats.
• Professional Interview Coaching Structured interview simulation with feedback to prepare candidates for job interviews and improve their chances of success.
• Skills Testing Comprehensive skills assessment service evaluating candidate competencies and suitability for specific roles as part of the recruitment workflow.

Named customers9 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• JobAddercoreTechnology or IntegrationJobAdder is the primary recruitment database used by JP Smith to manage candidate and client profiles, job orders, resumes and recruitment workflows. All personal information is stored within their cloud-based platform accessed by recruitment consultants.
• Microsoft 365 SharePointcoreTechnology or IntegrationSharePoint is used for document management alongside JobAdder, storing company folders, role information, client briefs, candidate resumes, consultant summaries and follow-up information. Cloud-based system accessible with username and password.
• Hogan AssessmentscoreTechnology or IntegrationJP Smith is an accredited facilitator of Hogan 360° Report and associated personality profiles. Hogan Assessments is the international authority in personality assessment with over three decades of experience in reducing turnover and increasing productivity.
• Peter Berry ConsultancysupportingChannel Partner/ Reseller/ DistributorPeter Berry Consultancy is described as a reliable and trusted distributor of Hogan assessment materials to JP Smith for administering Hogan testing to clients and teams.
• Strong Interest InventorycoreTechnology or IntegrationCareer planning tool used globally for over 85 years to help individuals understand strengths and explore career development options. JP Smith uses this instrument as part of vocational guidance services, providing research-validated insights.
• EQ-i 2.0coreTechnology or IntegrationEvidence-based emotional intelligence assessment tool with over 20 years of research and development. Used in JP Smith's EQ-Teams program to assess and develop team emotional intelligence, communication, resilience and interpersonal effectiveness.
• RCSA (Recruitment and Consulting Services Association)supportingOthersIndustry association membership demonstrating commitment to professional services delivery and ethical conduct. JP Smith is a member and complaints can be lodged through RCSA's code of conduct process.
• AHRI (Australian Human Resources Institute)supportingOthersProfessional human resources institute membership. JP Smith logo appears on website alongside RCSA and Psychological Society of Australia.
• Psychological Society of AustraliasupportingOthersProfessional psychological society membership. Jamie Smith is actively involved with the local chapter of the Australian Psychological Society.

Scale indicators2 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Robert Half Australia: Global specialist recruiter focused on finance, accounting, technology and administrative roles with an Australian office network. Comparable to JP Smith's Accounting, Finance, IT and Office & Administration candidate pools, with significantly larger scale and brand recognition.
• Randstad Australia: One of the largest global recruitment firms with full Australian coverage including permanent, temporary and specialist placements across professional, industrial and HR services. Provides a benchmark for large-scale competitor service breadth versus JP Smith's regional focus.
• Adecco Australia: Global staffing leader with broad Australian operations covering office, industrial, professional and specialist recruitment. Comparable in service breadth to JP Smith across permanent and temporary staffing, with a national footprint and brand that pressures regional agencies on candidate pool reach.
• Hays Australia: Large international recruitment firm with deep Australian presence across professional, technical and executive placements. Competes with JP Smith for professional and mid-market hiring but offers vastly broader geographic and sector coverage.

Emerging players

• PeopleScout: Global recruitment process outsourcing (RPO) provider with strong psychometric assessment and science-based selection capabilities. Comparable to JP Smith's psychology-led recruitment differentiator, though operating globally at enterprise scale rather than regionally.

Others

• SHL (Cebility): Global provider of psychometric assessments, behavioural evaluations and talent measurement solutions used by employers and recruitment firms worldwide. Adjacent comparable to JP Smith's Hogan, EQ-i 2.0 and Strong Interest Inventory offerings, but as an upstream assessment vendor rather than direct recruiter.

Direct peers

• WorkPac Group: Australian recruitment and workforce solutions firm with strong regional Queensland presence serving mining, infrastructure, agribusiness and industrial clients. Direct competitor for temporary/contract and permanent placements in JP Smith's core Darling Downs and Brisbane markets.
• Frontline Human Resources Australia: Australian recruitment agency focused on small and mid-market employers with a multi-sector service offering including permanent, temporary and HR support. Comparable to JP Smith's mid-market, regional, multi-sector recruitment model though operating at larger scale with broader geographic reach.
• Chandler Macleod: Australian generalist recruitment agency offering permanent, temporary and contract staffing alongside HR services across multiple industries and geographies. Highly comparable to JP Smith's permanent and temporary placement model, though operating at significantly larger national scale.
• Hudson Australia: Australian recruitment and talent solutions provider offering permanent, temporary and contract hiring alongside HR consulting and talent management. Comparable service mix (recruitment + HR consulting) targeting similar mid-market and enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/jpshr
• Facebookfacebook.com/jpsmithrecruitment
• LinkedInlinkedin.com/company/jp-smith-recruitment-&-human-resources

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JP Smith Recruitment & Human Resources