Ketenzorg Friesland

What Ketenzorg Friesland does

Ketenzorg Friesland is a non-profit regional healthcare coordination organization founded in 2014 and headquartered in Heerenveen, Friesland, Netherlands. The organization acts as an intermediary that connects general practitioners with affiliated specialists, dietitians, physiotherapists, and practice nurses to deliver standardized chronic care programs for patients with Diabetes Mellitus type 2 (DM2), COPD, cardiovascular disease (CVRM), and asthma. Its core product portfolio consists of four evidence-based care programs built on NHG (Nederlands Huisartsen Genootschap) standards and national care standards, supplemented by a Ketenzorg Informatiesysteem (chain information system) used to register patients and process quarterly claims on behalf of affiliated providers.

The technology stack is intentionally lightweight. The organization relies on VIPLive, a third-party digital care coordination platform, to embed elderly care (ouderenzorg) within GP information systems, and uses TeamViewer for remote practice advisor support. There is no proprietary software product, no disclosed AI/ML component, and no app distribution. Operational reach is delivered through a field-based team of dedicated practice advisors (Praktijkondersteuning) — visible in contact data as at least 10 named staff covering praktijkondersteuning, ouderenzorg, cardiometabole zorg, longzorg, and quality policy roles — who provide personalized support, training, and feedback on quality indicators to affiliated GP practices.

Commercially, Ketenzorg Friesland operates as a pass-through coordination body funded entirely by health insurer reimbursements. For each enrolled patient, the organization declares a fixed quarterly "ketentarief" (chain rate) to the health insurer, which is split across the GP, affiliated providers, and the organization's own overhead. Reimbursement contracts exist with all Dutch health insurers (anchored by a direct agreement with De Friesland), and most care within the chain is fully covered without patient deductible. Quality is monitored via nationally standardized indicators, and the organization participates in the InEen 'Transparante Ketenzorg' benchmark. There is no consumer-facing sales motion, no venture funding, and no disclosed revenue figure.

Name

Ketenzorg Friesland

Legal name

Ketenzorg Friesland

Website

https://ketenzorgfriesland.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Chronic Care Coordination Services

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Managed Care Entity Administration for Medicaid (MCO/PHP/PIHP/PAHP) (HLAEAEAJ)

Keywords

• Chronic disease management
• Care chain coordination
• Primary care support
• Disease management programs
• Healthcare quality benchmarking

Headquarters

HQ city

Heerenveen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Ketenzorg (Chain Care) Reimbursement: Ketenzorg Friesland receives a fixed quarterly 'ketentarief' (chain rate) per enrolled patient from health insurers. This rate covers all care delivered within the care program, including treatment costs and organizational expenses. The organization declares this rate on behalf of all affiliated healthcare providers and distributes payments to them. The rate is an average price applied uniformly to all patients in the chain.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Ketenzorg Friesland coordinates chronic-disease care programs (Diabetes Mellitus type 2, COPD, Cardio-Vasculair Risicomanagement, and Asthma) by connecting general practitioners with affiliated specialists, dietitians, physiotherapists, and practice nurses under NHG-standardized protocols. It also delivers practice support (Praktijkondersteuning) via dedicated practice advisors, runs quality improvement initiatives including training and benchmarking, and contracts with Dutch health insurers to declare a quarterly 'ketentarief' on behalf of all affiliated providers.

Product overview

Ketenzorg Friesland operates as a single integrated chronic care management service rather than a multi-module platform. Their core offering consists of four care programs (zorgprogramma's) for chronic conditions: Diabetes Mellitus type 2 (DM2), COPD, Cardio-Vasculair Risicomanagement (CVRM), and Astma. These care programs are supported by a Ketenzorg Informatiesysteem (care chain information system) for patient registration and claims processing, and Praktijkondersteuning (practice support) services that provide dedicated advisors to member general practitioner practices. The service pillars include developing care programs, promoting quality, and contracting/financing with health insurers.

Differentiator

Problem solved

Functional benefit

Products and services

• Diabetes Mellitus type 2 (DM2) Zorgprogramma

Quantifiable outcome

• Full reimbursement of care within affiliated network from health insurers

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• De Friesland (health insurer)coreOthersPrimary health insurer partner with direct agreement on chain care reimbursement. Other Dutch health insurers follow these agreements, meaning Ketenzorg care programs are covered by all health insurers in the Netherlands.
• InEenminorStrategic or Co-development PartnerParticipates in the InEen 'Transparante Ketenzorg' (Transparent Chain Care) benchmark, using nationally standardized performance indicators for quality measurement.
• Dokterszorg FrieslandcoreImplementation/ SI/ Consulting PartnerHandles complaints processing for Ketenzorg Friesland. Affiliated with Klachtencommissie Huisartsen Noord-Nederland (Complaints Committee for GPs in Northern Netherlands).
• VIPLivecoreTechnology or IntegrationDigital care coordination platform used for elderly care management within GP practices. Ketenzorg supports practices in implementing the digital Ouderenzorg (elderly care) program within VIPLive.
• NHG (Nederlands Huisartsen Genootschap)coreStrategic or Co-development PartnerCare programs are developed based on NHG standards (Dutch College of General Practitioners guidelines) and national care standards, ensuring evidence-based protocols.

Scale indicators2 records

Expansion highlights5 records

Others

• De Friesland Zorgverzekeraar: Primary health insurer partner for Ketenzorg Friesland, with other Dutch insurers following its contract terms. Payer-side counterpart rather than a competitor, but a closely coupled ecosystem participant.
• InEen: Dutch industry association for primary care organizations that runs the 'Transparante Ketenzorg' benchmark Ketenzorg Friesland participates in. Ecosystem participant rather than a direct competitor.

Direct peers

• ZorgDomein: Dutch digital care coordination and referral platform used by GPs and specialists across the Netherlands. Most comparable to Ketenzorg Friesland's digital coordination and provider-linking role, though operating at a national scale rather than regionally.
• Dokterszorg Friesland: Regional GP support organization in Friesland that handles complaints processing and broader practice support for Ketenzorg Friesland. Direct regional peer operating in the same geography with overlapping GP relationships.

Regional players

• PoZoB: Regional practice support organization in Zuidoost-Brabant offering chronic care coordination and practice support for GP practices. Comparable Dutch regional care-group model.
• Cohesie: Regional care group and chain care organization in Limburg, Netherlands, coordinating chronic disease programs for affiliated GP practices. Operates the same Dutch ketenzorg model but in a different province.
• Zorggroep Almere: Regional primary care organization in Flevoland coordinating chronic care programs for affiliated GP practices. Operates the same Dutch regional chain care model in a different geography.
• SGE (Stichting Gezondheidscentra Eindhoven): Large regional primary care organization in Eindhoven providing integrated chronic care via affiliated GP practices. Comparable Dutch regional care-coordination model.

Broad incumbents

• Topicus (VIPLive): Owner of the VIPLive platform on which Ketenzorg Friesland's digital elderly care program runs. Technology vendor rather than a direct competitor, but the underlying infrastructure provider for many Dutch regional care groups.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ketenzorgfriesland

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ketenzorg Friesland