Kisel Group

What Kisel Group does

Kisel Group (legal name: Koperasi Telekomunikasi Selular) is an Indonesian cooperative founded in 1996 by PT Telkomsel employees, headquartered in South Jakarta. Operating through four wholly-owned subsidiaries — PT Kinarya Selaras Solusi (KSS, telecom distribution and GraPARI management), PT Kinarya Utama Teknik (KUT, telco and power engineering), PT Kinarya Selaras Piranti (KSP, building and transportation management), and PT Kinarya Alihdaya Mandiri (KAM, workforce outsourcing) — the group delivers an integrated portfolio spanning telecommunications distribution, infrastructure engineering, facility management, digital solutions, event organization, and tour and travel services.

The group's core technology stack centers on telecommunications infrastructure and digital product aggregation. PT KUT provides network monitoring services, transport and power engineering (OSP, OFDM, RRU Power Splitting, Control PLC, SCADA System, Electrical Instrumentation), and site & power management for telecom operators. PT KSS operates as the Strategic Business Partner and digital product aggregator for Telkomsel, distributing prepaid and postpaid telecom products through GraPARI customer service centers and a nationwide BRILink agent network exceeding 1 million agents. PT KSP integrates building management with technology across 64 office and warehouse locations. The group maintains ISO 9001:2015 and ISO 27001:2022 certifications (held continuously since 2021).

Kisel's revenue mechanics combine transaction fees on telecom product distribution, professional services fees on engineering and outsourcing contracts, and managed services fees on facility and transportation management. It serves telecom operators (Telkomsel anchor), financial institutions (BRI, Bank NTT, Panin Dubai Syariah Bank), government entities (Dinas Kominfo Raja Ampat), and enterprise clients across Indonesia's 11 regions via 50+ branch offices. Distribution is primarily direct B2B and channel-partner based, anchored by the exclusive Telkomsel SBP relationship.

Name

Kisel Group

Legal name

Koperasi Telekomunikasi Selular

Website

https://kiselgroup.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Kisel Group (Koperasi Telekomunikasi Selular) is an Indonesian cooperative founded in 1996 by Telkomsel employees, operating four subsidiaries that deliver telecom distribution, infrastructure engineering, facility management, and workforce outsourcing across Indonesia's 11 regions.

Ownership category

akta.pro rank

Product category

Telecommunications Distribution and Business Services

NAICS

Professional Employer Organizations (56133), Telemarketing Bureaus and Other Contact Centers (561422), All Other Support Services (561990)

SIC

Services-Employment Agencies (7361), Services-Facilities Support Management Services (8744), Services-Telephone Interconnect Systems (7385)

akta.pro industry

PRIMARYBPACACAC

Clerical & Customer Support Temp Staffing

Business & Public Services/HR, Staffing & Recruitment Services/Staffing & Temp Agencies (Generalist)

SECONDARYBPAAAAAI

Technical Support & Helpdesk Contact Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPACAHAB

Professional Employer Organization (PEO) / Co-Employment Services

Business & Public Services/HR, Staffing & Recruitment Services/Employer of Record (EOR) & Global Employment / PEO Services

Keywords

• Telecommunications distribution
• Workforce outsourcing services
• Facility management services
• Telecom infrastructure engineering
• Cooperative business services

Headquarters

HQ city

Jakarta Selatan

HQ country

Indonesia

HQ region

Asia

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Telecommunication Products Distribution: PT Kinarya Selaras Solusi serves as digital product aggregator and Strategic Business Partner of Telkomsel, distributing prepaid and postpaid telecommunication products across Indonesia. Revenue is generated through product distribution margins and service fees.
2. Telco and Power Engineering Services: PT Kinarya Utama Teknik provides telco infrastructure, power engineering, construction management, and IT solutions. Services include site & power management, network monitoring, tower & building construction, and transport & power engineering.
3. Human Resources Management / Outsourcing: PT Kinarya Alihdaya Mandiri provides workforce outsourcing services covering office staff, cleaning services, drivers, and security personnel across Indonesia.
4. Building & Transportation Management: PT Kinarya Selaras Piranti manages 64 office and warehouse locations, provides building management, transportation management, event organization, and equipment rental services.
5. Event Organizer: Event organizing services for corporate clients, managed through PT Kinarya Selaras Piranti.
6. Tour and Travel: Tour and travel services including travel ticket reservations and package tours for individuals, groups, and corporations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Kisel Group is a cooperative (Koperasi Telekomunikasi Selular) founded in 1996 by PT Telkomsel employees that delivers an integrated portfolio of business services through four wholly-owned subsidiaries: PT Kinarya Selaras Solusi distributes Telkomsel digital products and operates GraPARI customer service centers; PT Kinarya Utama Teknik provides telecommunications infrastructure and power engineering; PT Kinarya Selaras Piranti handles building and transportation management, event organization, and tour/travel services; and PT Kinarya Alihdaya Mandiri delivers workforce outsourcing. The group serves enterprise clients across Indonesia with over 7,000 employees operating from 50+ branch offices in 11 regions.

Product overview

Kisel Group is a cooperative offering an integrated portfolio of business services across 8 core areas: Telecommunication Products (via PT Kinarya Selaras Solusi), Human Resources Management/Outsourcing (via PT Kinarya Alihdaya Mandiri), Building Management (via PT Kinarya Selaras Piranti), Transportation Management (via PT Kinarya Selaras Piranti), Digital Solutions, Tour and Travel (via PT Kinarya Selaras Piranti), Event Organizer (via PT Kinarya Selaras Piranti), and Telco and Power Engineering (via PT Kinarya Utama Teknik). The four subsidiaries operate under the Kisel Group umbrella and collectively serve over 6,000 employees across 11 regions in Indonesia. The company primarily serves the telecommunications ecosystem as a strategic partner of Telkomsel, while also providing services to various industries including banking, government, and retail.

Differentiator

Problem solved

Functional benefit

Products and services

• Telecommunication Products Distribution Distribution of Telkomsel prepaid and postpaid telecommunication and digital products across various platforms and regions throughout Indonesia, operated through PT Kinarya Selaras Solusi (KSS) as a strategic business partner and aggregator, including GraPARI customer service center management.
• Human Resources Management / Outsourcing Outsourcing services providing qualified and experienced workforce including office staff, office boy/girl, cleaning services, drivers, and security personnel across Indonesia, delivered through PT Kinarya Alihdaya Mandiri (KAM).
• Building Management Integrated technology-enabled building management solutions to improve operational efficiency and property value, managing 64 office and warehouse locations, operated through PT Kinarya Selaras Piranti (KSP).
• Transportation Management Effective, efficient, and safe transportation management and vehicle provision services for corporate operations, including fleet management with electric vehicles, operated through PT Kinarya Selaras Piranti (KSP).
• Digital Solutions Digital ecosystem solutions addressing business challenges and needs, including various technology implementations across the organization's subsidiaries.
• Tour and Travel Travel package solutions and professional travel arrangements for individuals, groups, and corporations, including ticket booking services, operated through PT Kinarya Selaras Piranti (KSP).
• Event Organizer Professional event management services to help corporate clients execute events and achieve expected goals with organized execution, operated through PT Kinarya Selaras Piranti (KSP).
• Telco and Power Engineering Telecommunications infrastructure and power engineering solutions including site and power management, network monitoring, infrastructure and CME works, transport and power engineering, and tower and building construction, operated through PT Kinarya Utama Teknik (KUT).

Quantifiable outcome

• Over 1 million customers served per day
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

13 partnerships are on record, tiered strategic, minor and core.

• Telkom IndonesiastrategicStrategic or Co-development Partner · 17 September 2025Strategic collaboration between Telkom Indonesia, Telkomsel, and PT Kinarya Selaras Solusi for community internet services, formalized through a Cooperation Agreement (PKS) at Telkom Regional IV Kalimantan Building in Balikpapan.
• ANGKASA MalaysiaminorGTM or Marketing Partner · 1 August 2025ANGKASA Malaysia (Angkatan Cooperativa Kebanggaan Malaysia) visited Kisel along with IPB University's Leadership and Executive Education Institute as part of a Cooperative Leadership Program.
• ZTE IndonesiastrategicTechnology or Integration · 25 March 2025Kisel Group and ZTE Indonesia signed an MoU to explore potential business cooperation in the telecommunications sector, including network infrastructure development and Base Transceiver Station (BTS) construction to support PT Kinarya Utama Teknik operations.
• Bank BRI (BRILink)strategicChannel Partner/ Reseller/ Distributor · 24 February 2025Kisel collaborates with Bank BRI and Telkomsel in the BRILink agent program for airtime distribution. Over 1 million BRILink agents across Indonesia distribute telecom products, with transaction volumes increasing over 200% since 2020.
• Panin Dubai Syariah BankminorGTM or Marketing Partner · 5 November 2024Kisel formed a strategic partnership with Panin Dubai Syariah Bank to launch a Hajj savings program for Kisel cooperative members, facilitating preparation for Hajj pilgrimage with flexible savings options.
• Huawei IndonesiastrategicTechnology or Integration · 1 November 2024PT Kinarya Utama Teknik received the Best Project Support Award at the Huawei Indonesia Supplier Convention 2024 for dedication and performance in telco infrastructure and power engineering services supporting Huawei projects.
• PT Gesits Motor NusantaraminorStrategic or Co-development Partner · 30 April 2024PT Kinarya Selaras Piranti partnered with PT Gesits Motor Nusantara to introduce a Fleet Management program for electric motorcycles, enabling companies to rent GESITS electric motorcycles for sustainable operational vehicle fleets.
• Bank NTTminorChannel Partner/ Reseller/ Distributor · 26 April 2024Kisel and Bank NTT signed a cooperation agreement for marketing Telkomsel reload voucher products across East Nusa Tenggara region, signed at Kisel Hub Jakarta.
• PT Kinarya Selaras Solusi (KSS)coreStrategic or Co-development PartnerPT KSS is the primary subsidiary serving as Strategic Business Partner and digital product aggregator for Telkomsel. It manages GraPARI customer service centers and distributes prepaid and postpaid telecom products across nearly all regions of Indonesia.
• PT Kinarya Utama Teknik (KUT)coreStrategic or Co-development PartnerPT KUT is the telecom and power engineering subsidiary engaged in telco infrastructure, power engineering, construction management, and IT solutions. It handles transport and power engineering implementation including OSP, OFDM, RRU Power Splitting, Control PLC, SCADA System, and Electrical Instrumentation.
• PT Kinarya Selaras Piranti (KSP)coreStrategic or Co-development PartnerPT KSP provides building & transportation management services, warehouse rental, office equipment, and event organizing. It manages 64 office and warehouse locations across Indonesia.
• PT Kinarya Alihdaya Mandiri (KAM)coreStrategic or Co-development PartnerPT KAM provides human resource management and outsourcing services covering office staff, office boy/girl, cleaning services, drivers, and security services across Indonesia.
• TelkomselcoreStrategic or Co-development PartnerKisel Group was founded by PT Telkomsel employees in 1996 and serves as a Strategic Business Partner distributing telecom products. The partnership includes managing GraPARI customer service centers on behalf of Telkomsel.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Others

• Telkom Indonesia: Parent/holding of Telkomsel, Kisel's largest customer. Relevant as the upstream sponsor whose strategic priorities shape Kisel's SBP, distribution, and digital-services opportunities, though not an operating competitor.
• Adira Insurance: Not directly comparable but a member of the Telkom/Indonesia financial-services ecosystem where Kisel distributes products and partners. Useful as ecosystem reference rather than operating peer.
• Cushman & Wakefield Indonesia: Global commercial real-estate services firm with Indonesian offices offering facility and property management. Adjacent comparator for Kisel's KSP building-management segment, though focused on different client segments and contract structures.

Direct peers

• Mitracomm Ekasa: Indonesian contact-center and BPO provider delivering inbound/outbound customer service and telemarketing for telecom and enterprise clients — directly comparable to Kisel's GraPARI customer-service operations and HR-driven BPO staffing model.
• PT VADS Indonesia: Indonesia-based managed contact-center and BPO services company. Operates in the same contact-center, customer-care, and telco-adjacent services space as Kisel's KSS subsidiary GraPARI operations.
• Infomedia Nusantara: Subsidiary of Telkom Group providing telecom-enabled BPO, contact-center, and digital services in Indonesia. Direct comparable to Kisel's KSS and KAM operations in serving the Indonesian telecom and enterprise customer base with similar distribution and managed-service models.

Broad incumbents

• Telkom Sigma: Indonesian IT services and telco-solutions subsidiary of Telkom Group. Comparable in serving telecom operators and enterprises with managed services, infrastructure, and digital solutions — overlapping with Kisel's KUT engineering and digital solutions lines.
• Concentrix Indonesia: Global BPO and customer-experience provider with Indonesian delivery centers serving telecom and digital clients. Comparable in scale and breadth of contact-center and HR-intensive outsourcing services to Kisel's KSS and KAM businesses.
• Sodexo Indonesia: Multinational facility services and workforce outsourcing provider active in Indonesia across building management, cleaning, and remote-site services. Overlaps directly with Kisel's KSP building management and KAM outsourcing services.
• ISS Facility Services Indonesia: Global facility management services provider with Indonesian operations offering integrated building, cleaning, security, and support services. Comparable to Kisel's KSP subsidiary building-management and workforce-outsourcing offerings, though at much larger scale and breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCNUMtr7pXjyiqe4BetIsHOQ
• LinkedInlinkedin.com/company/kisel-group
• Instagraminstagram.com/kiselgroup

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kisel Group