Dinas Kominfo Singkawang

What Dinas Kominfo Singkawang does

Dinas Komunikasi dan Informatika Kota Singkawang (Diskominfo Singkawang) is the municipal communication and informatics department of Singkawang City Government in West Kalimantan, Indonesia, established in 2009. As a government state entity (Dinas) under Pemerintah Kota Singkawang, it is the sole statutory authority for digital government services, public information disclosure (PPID), telecommunications tower permits, and electronic government (SPBE) implementation within the city. The department operates a comprehensive smart city ecosystem anchored by the Telematics Control Management Room (TCMR), a central command center integrating CCTV monitoring (40 city units plus 24 province-linked units), video conferencing, and multiple municipal applications.

Core public-facing products include SIGAP 112 (unified emergency call center), the SiHebat Android application with a Hoax Buster misinformation-detection feature, CCTV Pantau Kota (real-time city surveillance), free public WiFi at 10+ strategic locations, and Data Kite (the city's Satu Data Indonesia open data portal). Supporting infrastructure includes CMS MoSo 1.0 (custom government website CMS), government cloud hosting with 10GB per-OPD capacity, official email (Pos-El singkawangkota.go.id), and electronic certificate issuance for digital signatures. The department serves three primary segments: citizens of Singkawang city (G2C), all regional government units/OPD (G2G), and telecommunications providers requiring tower permits.

The business model is non-commercial: all 24 public services listed on SIPPN are provided free of charge and funded entirely through the municipal budget (APBD). The department employs 81 staff and operates from a single headquarters on Jl. Ahmad Yani No.76, Singkawang. Recognition includes the GM-DTGI Award 2025 (top 10 digital transformation governance in Indonesia), ABDI Gov AI 2025 for emerging technology leadership, and Best Information Openness Champion 2025 in West Kalimantan.

Name

Dinas Kominfo Singkawang

Legal name

Dinas Komunikasi dan Informatika Kota Singkawang

Website

https://kominfo.singkawangkota.go.id

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Dinas Kominfo Singkawang is the municipal communication and informatics department of Singkawang City Government, Indonesia, providing free digital government services—including smart city infrastructure, SPBE implementation, SIGAP 112 emergency hotline, and the SiHebat citizen app—to citizens and all regional government units (OPD) within the city.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Public Administration (92)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Government digital services
• Smart city infrastructure
• Public information disclosure
• Emergency response systems
• Electronic government platform

Headquarters

HQ city

Singkawang

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Public Services: Government services provided free of charge to citizens as part of public service obligations. Services include information requests, tower recommendations, hosting, and emergency services with no direct revenue generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Dinas Kominfo Singkawang operates as the official Communication and Informatics Department of Singkawang City Government, delivering digital government services and smart city infrastructure. The department manages an integrated digital ecosystem including SPBE (Electronic Government System), TCMR (Telematics Control Management Room) command center, SIGAP 112 emergency hotline, SiHebat mobile application, CCTV city surveillance, public WiFi, government cloud hosting, and the Media Center for public information dissemination. All services are provided free of charge to citizens and regional government units (OPDs) as part of the city's public service obligations.

Product overview

Dinas Kominfo Singkawang operates a comprehensive smart city ecosystem consisting of multiple integrated digital services. The core infrastructure centers on the Telematics Control Management Room (TCMR), a command center integrating CCTV monitoring, video conferencing, and multiple applications. Key public-facing services include SIGAP 112 emergency call center, the SiHebat Android application with AI-powered Hoax Buster, Media Center for government communications, and TCM Room for video conferencing. Backend infrastructure supports hosting/cloud services, CCTV Pantau Kota city surveillance, free public WiFi, official email (Pos-El), electronic certificates, and the Loker Kite job portal. The Data Kite/Satu Data portal provides open data access while SIM TPP handles integrated employee management. All services interconnect through the TCMR hub, supporting Singkawang's smart city vision.

Differentiator

Problem solved

Functional benefit

Brands

• SIGAP 112: Integrated Emergency Call Service 112 - unified emergency telephone service for all emergency situations
• SiHebat
• TCMR
• Pantau Kota
• Data Kite
• Loker Kite

Products and services

• SIGAP 112 Emergency Hotline Unified emergency call center service providing a single number (112) for all emergency situations in Singkawang city, consolidating multiple emergency response services including police, fire, ambulance, and other emergency services into one accessible system for citizens.
• Media Center Official government media center for news dissemination, press releases, and public information through portal infopublik.id, supporting cross-regional news exchange networks and contributing to the national information system.
• Telematics Control Management Room (TCMR) Central command and control room integrating government applications, CCTV monitoring, video conferencing, and information systems into a unified platform for smart city operations. Serves as the central data center and integration hub for all government digital services.
• SiHebat Mobile Application Android-based public service application enabling real-time information exchange between citizens and city government, featuring activity reporting, public complaints, location services, popular destinations, culinary guides, and AI-powered Hoax Buster for misinformation detection.
• Government Cloud and Hosting Services Government cloud infrastructure providing hosting, cloud storage, colocation, and domain/subdomain services for city government agencies with 10GB initial capacity per department. Used by OPDs for application hosting and data storage.
• CCTV Pantau Kota (City Surveillance) Real-time CCTV monitoring system for city surveillance, covering strategic intersections and public areas with 24-hour operation, accessible through pantau.singkawangkota.go.id. 40 units across Singkawang city plus 24 integrated with West Kalimantan Province.
• Free Public WiFi Service Free public WiFi service deployed across 10+ strategic locations in Singkawang city including Taman Cahaya Madani, Panjat Tebing Kridasana, Panti Asuhan Al Amin, and various neighborhoods to improve digital accessibility.
• Loker Kite Job Portal Job vacancy information platform providing citizens with access to employment opportunities within Singkawang city, available as part of the integrated smart city platform.
• Data Kite (Satu Data Kota Singkawang) Open data portal implementing Satu Data Indonesia framework, providing access to sectoral data and supporting evidence-based decision making across government agencies.
• Electronic Certificate Service (Sertifikat Elektronik) Electronic certificate issuance service for digital signatures, enabling government employees to obtain and use certified electronic signatures for official government documents.
• Official Government Email (Pos-El) Official government email service providing email accounts with singkawangkota.go.id domain for all city government agencies and employees to support official government communications.
• SIM TPP Terintegrasi (Integrated Employee Management System) Integrated employee performance and allowance management system combining TPP (employee performance allowance), SIMPEG (employee information), digital attendance, and productivity reporting into a unified platform for government HR management.
• CMS MoSo 1.0 (Custom Content Management System) Custom Content Management System developed by Diskominfo Singkawang for managing official government websites across all city departments (OPDs), simplifying web content management for government administrators.
• TCM Room (Video Conference Facility) Video conference and teleconference facility supporting leadership meetings, visitations, and ministry coordination with broadband internet access and video wall capabilities.
• SIMRS Sa'adah (Hospital Management System) Hospital management information system for RS Sa'adah Singkawang, implemented with consultation and technical assistance from Diskominfo Singkawang to support hospital digital operations.
• Public Information Request Service (Permohonan Informasi Publik) Public information disclosure service under PPID (Pejabat Pengelola Informasi dan Dokumentasi) framework, allowing citizens to request and access government information held by the city government.
• Telecommunication Tower Recommendation Service Telecommunications tower recommendation service providing permits and infrastructure coordination for telecom companies, with a 7-day service time for processing tower permit recommendations.
• SIG Infrastruktur TIK (GIS Infrastructure Mapping) Geographic information system mapping ICT infrastructure including CCTV locations, telecommunications towers, intranet networks, and public WiFi hotspots across Singkawang city.

Quantifiable outcome

• Smart City Index 2.87 (Good category, 71.75% of maximum target) - 2024 evaluation
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• PT SAPcoreStrategic or Co-development Partner · 13 July 2026Collaboration on Smart Technology Singkawang Summit 2026 planned for July 28, 2026 at Swiss-Belinn Singkawang. PT SAP to support the event bringing technology principals including Lenovo, Samsung, BDCOM, and EB Desk Innovation Solution for government digital transformation.
• BKPSDM Kota SingkawangcoreStrategic or Co-development PartnerCross-agency coordination for Digital HR evidence support for Government Digital Evaluation (Pemdi) 2026, ensuring digital competency indicators are properly documented
• Inspektorat Kota SingkawangcoreStrategic or Co-development PartnerCoordination for IT Audit implementation to support Government Digital Evaluation (Pemdi)

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Others

• Cisco Systems: Global networking and smart-city infrastructure vendor whose IoT, video surveillance, and collaboration technology underpin many municipal command centers. Comparable as enabling infrastructure provider behind Diskominfo's TCMR, CCTV, and video-conferencing capabilities.
• GovTech Singapore: Singapore's government technology agency that builds digital public services (MyInfo, PayNow-for-government, citizen platforms). Comparable as a national/state-level government digital transformation entity, providing a benchmark model for smart-city service delivery.
• Huawei Technologies (Smart City): Major vendor of smart-city solutions (command centers, video analytics, e-government platforms) deployed across Southeast Asian municipalities. Comparable as an enabling infrastructure provider for the TCMR and CCTV ecosystem that Diskominfo operates.

Broad incumbents

• PT Lintasarta: Indosat Ooredoo Hutchison's B2B and government IT subsidiary offering cloud, managed services, and smart-city solutions to Indonesian government agencies. Comparable as a broader incumbent providing government hosting, network, and integration services that overlap with Diskominfo's cloud and TCMR functions.
• PT Telkom Indonesia (Persero) Tbk: State-owned national telecom incumbent that provides smart-city, government cloud, and digital-transformation services to Indonesian municipalities including Diskominfo clients. Comparable as a broader incumbent with overlapping capabilities across telecommunications infrastructure, CCTV, and government hosting.
• NEC Corporation: Global smart-city solution provider offering command-and-control centers, biometric identity, and citizen engagement platforms — comparable to Diskominfo's TCMR, CCTV integration, and SPBE platform stack, though at vastly larger enterprise scale.

Emerging players

• Privy Identitas Digital: Indonesia's leading digital signature and identity verification platform, used by government agencies for electronic signatures — directly comparable to Diskominfo's Sertifikat Elektronik service for tanda tangan elektronik and government identity workflows.
• Kata.ai: Indonesian conversational AI platform serving enterprise and government clients with chatbots and NLP, comparable to Diskominfo's Hoax Buster and SiHebat citizen-engagement AI features.

Direct peers

• Dinas Komunikasi dan Informatika Kota Bandung: City-level government communication and informatics department for Kota Bandung. Directly comparable in mandate (SPBE, PPID, smart city, media center, public digital services) and operational structure, but serving a much larger and more digitally mature municipality.
• Dinas Komunikasi, Informatika dan Statistik DKI Jakarta: Provincial-level communications, informatics, and statistics agency for DKI Jakarta. Closest functional peer in terms of mandate scope (smart city, SPBE, CCTV, public WiFi, citizen apps), but operating at a far larger scale and budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/kominfosingkawang

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dinas Kominfo Singkawang