City of Kwinana

What City of Kwinana does

The City of Kwinana is a statutory local government authority in the southern metropolitan corridor of Perth, Western Australia, delivering municipal services to residents and ratepayers within its defined boundary. Its service portfolio spans kerbside waste management (general waste, recycling, and green organics under the new Three Bin GO system), pre-booked verge collection, planning and building approvals, libraries, recreation (Recquatic aquatic centre), cultural facilities (Koorliny Arts Centre), and the Kwinana Adventure Park. The City operates a multi-channel service layer that combines in-person customer service (currently in transition during administrative building refurbishment) with digital platforms including Kwinana Connect, Report It 24/7, Intramaps (GIS), T1Cloud (corporate systems), and the Love My Kwinana engagement portal. Waste collection delivery was transitioned to Verco in July 2025 alongside the new verge collection model, with residents using the third-party Recycle Mate app to identify acceptable materials.

Funding comes from council rates, government grants (including tied funding such as the $1M Lotterywest grant for Adventure Park), fees and charges, and interest income. The City employs 247 staff and serves a resident base of approximately 45,000. Recent strategic emphasis has been on service modernisation — launching the Three Bin GO system in April 2025, restructuring verge collection in July 2025, building out the digital engagement ecosystem, and continuing capital investment in recreational and cultural infrastructure. There is no disclosed AI/ML capability; technology is oriented around workflow automation, GIS, and community engagement rather than machine learning.

Name

City of Kwinana

Legal name

City of Kwinana

Website

https://kwinana.wa.gov.au

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Kwinana is a Western Australian statutory local government authority delivering municipal services — waste, planning, recreation, libraries, and community engagement — to roughly 45,000 residents across 247 staff and a network of digital and physical service channels.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Water, Sewage and Other Systems (2213)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal services
• Waste management
• Community facilities
• Rates administration
• Local government

Headquarters

HQ city

Kwinana Town Centre

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Rates and Property Taxation: Annual property taxes levied on all rateable properties within the City boundaries in accordance with the Local Government Act 1995. Rates are calculated using property valuations multiplied by the rate in the dollar set by Council. The City uses differential rating based on property zoning and land use characteristics.
2. Fees and Charges: Various service fees including waste collection charges, impound fees (dog $96, cat $64), pool inspection fees ($68), planning and building application fees, facility hire charges, and hire of parks and reserves.
3. Grants and Government Funding: Funding from State and Federal government programs including the Emergency Services Levy collected on behalf of DFES, and grant funding such as the $1 million Lotterywest grant for Adventure Park splash pad upgrade.
4. Instalment and Late Payment Interest: Administration fees and penalty interest (3%) for instalment plans (pensioners/seniors excluded). Special payment arrangement fee of $57. Interest of 7% pa calculated daily on overdue rates for payment arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

The City of Kwinana is a local government authority in Western Australia that delivers statutory municipal services to residents, ratepayers and businesses within its boundary. Core offerings include rates and property administration, kerbside waste collection, planning and building approvals, animal and pest management, community facility hire, library and recreation services, and youth programs. The City also operates an online portal (Kwinana Connect) for service requests, payments and reporting.

Product overview

The City of Kwinana operates a comprehensive digital service platform providing residents access to local government services through an integrated website portal. The core offering consists of online service modules including Report It 24/7 for issue reporting, Online Payments via BPoint, Kwinana Connect for planning and building applications, eRates for electronic rates notices, and Intramaps for property information. Supporting infrastructure includes community facilities (Kwinana Public Library, Darius Wells Centre, Koorliny Arts Centre, The Zone Youth Space, The Adventure Park), recreation facilities (Kwinana Recquatic, Kwinana Golf Course), and the Three Bin Garden Organics waste management system. The Love My Kwinana platform enables community engagement. The organization transitioned to pre-booked verge collections in July 2025 and implemented the Three Bin GO system starting April 2025.

Differentiator

Problem solved

Functional benefit

Brands

• Kwinana Public Library: Public library services including membership, online catalogue, home library service, activities for children, Justice of the Peace services, and English language learning programs.
• Kwinana Recquatic
• Koorliny Arts Centre
• The Zone Youth Space
• Darius Wells Library and Resource Centre
• John Wellard Community Centre
• William Bertram Community Centre
• Kwinana Adventure Park
• The Edge Skatepark
• Love My Kwinana
• Kwinana Connect
• Report It 24/7
• Kwinana Golf Course
• Kwinana Business Incubator

Products and services

• Kwinana Connect
• Report It 24/7

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Translating and Interpreting Service (TIS National)coreOthersFree interpreting and translating services available to non-English speaking residents accessing City services. TIS National can be contacted 24/7 on 13 14 50.
• Department of Fire and Emergency Services (DFES)coreOthersThe Emergency Services Levy (ESL) is collected by the City on behalf of DFES to fund Western Australia's fire and emergency services including career and volunteer fire services, State Emergency Services, and emergency response units.
• Landgate Valuation ServicescoreOthersState Government agency responsible for property valuations used to calculate council rates. Residents can lodge valuation objections through Landgate within 60 days of rate notice issue date.
• VercocoreImplementation/ SI/ Consulting PartnerContracted service provider managing pre-booked verge collection services. Residents book collections through Verco's online portal. The City transitioned to this service model in July 2025.
• Kwinana Business IncubatorminorStrategic or Co-development PartnerTemporary location for City customer service during administration building refurbishment. Represents a partnership with the local business incubation facility.

Scale indicators1 record

Recent moves7 records

Expansion highlights4 records

Others

• Cleanaway Waste Management: Australia's largest waste management contractor operating kerbside collection, recycling, and resource recovery services. Relevant ecosystem peer because Kwinana contracts waste services to a similar provider (and uses pre-booked verge collection via Verco); Cleanaway represents the supplier side of services Kwinana delivers to ratepayers.
• Veolia Australia and New Zealand: Global environmental services company operating waste management, resource recovery, and water services across Australia, including in WA. Relevant as an enabling/thematically-related peer given Kwinana's energy recovery facility and waste-to-value positioning, though Veolia is a private contractor rather than a direct council peer.

Direct peers

• City of Armadale: Perth metropolitan LGA of comparable scale delivering parallel municipal services including waste management, community recreation, library services, youth programs, and planning approvals. Armadale is a directly comparable operating model for a mid-sized Perth growth-corridor council.
• City of Gosnells: Perth metropolitan local government authority providing directly comparable services including three-bin waste systems, recreation centres, libraries, community development programs, and planning/building services to a similar south-east Perth residential population.
• City of Belmont: Perth metropolitan LGA of similar size and service scope providing rates, waste collection, recreation facilities, library services, youth programs, and planning approvals. Belmont is a closely matched mid-sized Perth council for operational comparison.
• City of Joondalup: Perth metropolitan LGA delivering the same full suite of municipal services including leisure centres, libraries, community development, waste management, and planning. Joondalup is comparable in service breadth and digital service delivery maturity to Kwinana.
• City of Cockburn: Adjacent Perth metropolitan local government authority offering directly comparable municipal services including waste collection, recreation facilities, libraries, and planning approvals. Cockburn is geographically next to Kwinana and serves a similar south-of-river residential base with comparable scale and demographic profile.
• City of Rockingham: Adjacent south-of-river Perth LGA providing the same core municipal services (waste, rates, planning, community facilities, libraries, recreation) to a coastal residential community. Rockingham is the closest geographic and functional peer to Kwinana with overlapping service portfolios and similar population demographics.

Regional players

• City of Mandurah: Western Australian regional local government authority south of Perth providing comparable municipal services (waste, rates, recreation, libraries, planning) but operating outside the immediate Perth metro area. Comparable as a WA regional council reference point, but with different geographic and demographic dynamics than Kwinana.

Broad incumbents

• City of Stirling: Larger Perth metropolitan LGA operating a much broader portfolio of services across a larger population base. Stirling demonstrates the scale-up trajectory available to Perth councils and provides a broader-incumbent reference point for service breadth, digital platforms, and facility management at scale.

Market position

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/CityofKwinana
• Facebookfacebook.com/cityofkwinana
• LinkedInlinkedin.com/company/city-of-kwinana
• Instagraminstagram.com/cityofkwinana

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about City of Kwinana