City of Joondalup

Local Government Servicesjoondalup.wa.gov.au

The City of Joondalup is a Western Australian local government body corporate established in 1998, delivering municipal services — waste management, libraries, parks, planning, and community programs — to residents, businesses, and ratepayers across 24 suburbs in the northern Perth metropolitan corridor, funded primarily through property rates, fees, and government grants.

Company typePublic
Founded1998
HeadquartersJoondalup, Western Australia, Australia
Headcount251–500
GTM typeB2B and B2C
OfferingServices

What City of Joondalup does

The City of Joondalup is a local government body corporate established in 1998 under the Local Government Act 1995 (WA), serving as the statutory municipal authority for 24 suburbs in the northern corridor of the Perth metropolitan area in Western Australia. It delivers a broad portfolio of municipal services — including waste management, libraries, parks and recreation, community development, planning and building approvals, public health, environmental management, and civic governance — to residents, businesses, and property owners within its jurisdictional boundaries. The City is governed by an elected Mayor, Deputy Mayor, and Council Members, with day-to-day operations managed by Chief Executive Officer James Pearson and a workforce of 478 employees.

The City operates a multi-channel service delivery model centred on the myJoondalup Online Portal for digital transactions, supported by the main corporate website, a dedicated Forms Portal, library branches, an Administration Building at 90 Boas Avenue, and phone/email contact channels. Its digital infrastructure is built on Microsoft Azure cloud hosting, with integrations for Google Analytics, Google reCAPTCHA, Campaign Monitor (email), SurveyMonkey and Converlens (surveys), Leap Event Technology (event ticketing), and a Spydus library catalogue system. The City maintains active engagement via social media, an eNews newsletter, media releases, and community consultation programs.

The City's revenue model is typical of Australian local government: rates and levies on residential and commercial property owners form the primary recurring revenue base, supplemented by transaction-based fees and charges (parking, facility bookings, development applications, waste management), statutory licenses and permits, and state/federal government grants and subsidies. The City does not disclose revenue figures publicly. It is not a commercial enterprise and is not subject to equity ownership, funding rounds, or M&A activity. The City is currently implementing its modified Strategic Community Plan Joondalup 2032, adopted in June 2025, which guides long-term capital works and community priorities.

City of Joondalup firmographics

Firmographics

Name: City of Joondalup
Legal name: City of Joondalup
Website: https://joondalup.wa.gov.au
Company type: Public
Founded year: 1998
Operating status: Operating
Headcount range: 251–500 employees
Short description: The City of Joondalup is a Western Australian local government body corporate established in 1998, delivering municipal services — waste management, libraries, parks, planning, and community programs — to residents, businesses, and ratepayers across 24 suburbs in the northern Perth metropolitan corridor, funded primarily through property rates, fees, and government grants.
Ownership category
akta.pro rank

City of Joondalup industry classification

Industry

Product category: Local Government Services
NAICS: Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (925), Facilities Support Services (5612), Administration of Air and Water Resource and Solid Waste Management Programs (92411)
SIC: Services-Facilities Support Management Services (8744), Sanitary Services (4950)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Local Transportation, Parking & Mobility Administration (BPAIACAM), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

Local government services
Municipal administration
Waste collection services
Library services
Urban planning approvals

Where City of Joondalup is headquartered

Location

Headquarters

HQ city: Joondalup, Western Australia
HQ country: Australia
HQ region: Oceania

Offices1 record

Markets served

City of Joondalup business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Revenue model

Rates and Levies: Local government rates collected from residential and commercial property owners within the City of Joondalup boundaries, forming the primary revenue source for municipal services and infrastructure.
Fees and Charges: Various service fees including parking infringements, building and planning application fees, facility bookings, library services, waste management charges, and other municipal service fees.
Grants and Subsidies: State and Federal government grants for specific programs, infrastructure projects, and community services.
Licenses and Permits: Revenue from issuing various licenses, permits, and approvals including dog registrations, event permits, trader permits, liquor licenses, and other regulatory approvals.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

City of Joondalup product offering

Product offering

Core offering

The City of Joondalup is a local government body corporate that delivers municipal services across 24 suburbs in Perth's northern corridor of Western Australia. It provides waste management, libraries, parks and recreation, community facilities, planning and building approvals, parking management, environmental programs, and public infrastructure maintenance. Services are funded through property rates, statutory fees, government grants, and licensing charges, and are delivered via the myJoondalup digital portal, in-person customer service, library branches, and community consultation programs.

Product overview

City of Joondalup operates a unified digital services platform consisting of the myJoondalup customer portal as the primary online service channel, complemented by the main corporate website (joondalup.wa.gov.au) for public information, a dedicated Forms Portal for administrative submissions, Library Services with catalogue access, Council Meeting Live Feed for transparency, eNews Newsletter for community updates, Public Registers for governance transparency, and a Community Consultation Platform. The myJoondalup Portal serves as the central hub for transactional services including building/planning applications, waste management, and feedback tracking, while the corporate website provides informational content and access to non-transactional services.

Differentiator

Problem solved

Functional benefit

Products and services

myJoondalup Portal Online customer services portal providing residents with a single digital channel to submit and track building, planning and health applications, waste requests, bulk waste requests, feedback and complaints, e-petitions, and CCTV requests for authorized agencies, with instant responses for basic applications.
Library Services Public library services delivered across multiple branches, including catalogue access via the Spydus system, membership, events, family history research, student resources, online resources, and local history collections for residents and visitors.
eNews Newsletter Subscription-based electronic newsletter service delivering City news, events, and updates across 14 topic categories including arts, libraries, sustainability, youth, and business to subscriber inboxes.
Community Consultation Platform Online platform enabling community participation through public consultations on planning applications, local planning information, policies, and other community matters, with input feeding into Council decision-making.
Public Registers Online access to statutory public registers including delegated authority, financial interests, electoral gifts, elected member attendance, and complaints registers for government transparency and accountability.
Projects and Works Dashboard Interactive dashboard displaying the City's Five Year Capital Works Program including parks development, foreshore management, traffic management, road construction, pathways, stormwater, lighting, building works, and major projects.
Council Meeting Live Feed Live streaming and recorded access to Ordinary and Special Council Meetings for public transparency and community oversight of local government decision-making.
Forms Portal Online form submission service for administrative processes including election signage applications, public interest disclosures, code of conduct complaints, and other City administrative forms.

Companies that use City of Joondalup

Customer profile

Named customers1 record

Segments3 records

Ideal customer profiles2 records

City of Joondalup technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration10 records

City of Joondalup partnerships and signals

Strategic signal

Partnerships

Two partnerships are on record, tiered core.

Forget-Me-NotcoreStrategic or Co-development PartnerPartnership with Forget-Me-Not to host monthly Memory Cafe sessions at Duncraig Library, providing dementia support for those living with memory loss, their carers and loved ones. The program runs every fourth Friday at 9:30am.
Dementia AustraliacoreStrategic or Co-development PartnerDementia Australia presents free community support sessions at Joondalup Libraries, including communication workshops and behavior understanding sessions for family carers and family members of people living with dementia.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

City of Joondalup competitors and assessment

Company assessment

Direct peers

City of Swan: Perth metropolitan local government operating under the same Western Australian Act, providing directly comparable municipal services, digital portals, and community programs to similar population catchments.
City of Stirling: Adjacent metropolitan local government in Perth with a similar scale of services (libraries, waste, planning, recreation) and statutory powers under the same Local Government Act 1995 (WA); directly comparable operating model and revenue mix.
City of Wanneroo: Northern Perth metropolitan local government sharing the same jurisdictional framework; operates comparable services including waste collection, libraries, parks, and community development, with a similar mix of rates and fees.
City of Gosnells: Perth metropolitan local government providing equivalent services (libraries, waste, recreation, planning) under the same regulatory framework; useful operational benchmark.
City of Bayswater: Perth metropolitan local government with comparable statutory remit and service catalogue; useful like-for-like comparator for council operations and digital service delivery.
City of Rockingham: Perth metropolitan local government offering the same statutory municipal services; comparable in operating structure, population scale, and community engagement model.
City of Cockburn: Perth metropolitan local government with broadly comparable scale of services and digital channels; relevant like-for-like peer for service delivery benchmarking and revenue mix comparison.
City of Canning: Perth metropolitan local government providing like-for-like municipal services and digital citizen engagement; operates under the same WA local government framework.
City of Armadale: Perth metropolitan local government offering similar services and scale; comparable in statutory remit, revenue structure, and community engagement approach.

Broad incumbents

City of Melbourne: Larger Australian metropolitan local government with a comparable municipal service portfolio but materially bigger scale and budget; reference benchmark for maturity of digital citizen services and economic development functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Joondalup financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Joondalup leadership team

Management profile

Number of profiles

Profiles2 records

City of Joondalup funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Joondalup M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Joondalup

What does City of Joondalup do?

Is City of Joondalup a public or private company?

City of Joondalup is a public company. It is classified as state government owned and is currently operating.

When was City of Joondalup founded?

City of Joondalup was founded in 1998. It employs 251 to 500 people.

Where is City of Joondalup based?

City of Joondalup is headquartered in Joondalup, Western Australia, Australia, in the Oceania region.

How does City of Joondalup make money?

Four revenue lines are on record. Rates and Levies are the primary driver. The others are fees and Charges, grants and Subsidies and licenses and Permits.

Who are City of Joondalup's main competitors?

Direct peers on record are City of Swan, City of Stirling, City of Wanneroo, City of Gosnells, City of Bayswater, City of Rockingham, City of Cockburn, City of Canning and City of Armadale. City of Melbourne is listed as a broad incumbent.

Does City of Joondalup have an API?

No public API is recorded for City of Joondalup.

What industry is City of Joondalup in?

City of Joondalup's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 92512 and its SIC code is 8744.