City of Mandurah

What City of Mandurah does

The City of Mandurah is a statutory local government entity established in 1840 under the Local Government Act 1995 (Western Australia), serving as the sole municipal authority for the Mandurah region approximately 72km south of Perth in Western Australia. It employs 463 staff and delivers a broad portfolio of citizen-facing services including rates collection, waste and recycling, planning and building approvals, ranger and cemetery services, and community facilities spanning three libraries, the Mandurah Aquatic and Recreation Centre (MARC), the Billy Dower Youth Centre, the Seniors and Community Centre, the Mandurah Marina, Contemporary Art Spaces Mandurah (CASM), the Mandurah Performing Arts Centre (MPAC), and the Mandurah Museum. The City is governed by an elected Mayor (Amber Kearns) and twelve Councillors, with Casey Mihovilovich as Chief Executive Officer.

The business model is funded primarily through council rates on residential and commercial properties, recurring fees and charges (facility hire, parking, permits, registrations, cemetery services), and grants from the Western Australian and Australian governments. Pricing ranges from free community programs (storytime, chess, youth drop-ins) to pay-as-you-go fees of $7-$18.75+ for swimming lessons and venue hire, with substantial grant outflows including Community Partnership Grants of up to $15,000/year for three years, Community Grants up to $5,000, KidSport subsidies up to $300 per child, and Youth Dream Big Fund grants. Customer segments span residents and ratepayers (primary), local businesses, sporting and recreation clubs, youth aged 10-25, seniors 55+, people with disability, community groups and non-profits, and visitors and culture enthusiasts.

The City operates a multi-channel service delivery model combining physical facilities, an online citizen portal powered by T1Cloud CiAnywhere, the Mandurah Matters engagement platform, Tenderlink for procurement, SmartyGrants for grant applications, Eventbrite for event ticketing, and IntraMaps for spatial data. Marketing and engagement span social media (Facebook, Instagram, X, YouTube, LinkedIn), email newsletters, content marketing, and community events including Crab Fest (25th edition in 2026), Winter in Mandurah, Christmas celebrations, and the Mandurah Arts Festival. The City has been re-endorsed as a Gold Waterwise Council for 10 years and in 2025 was named WA's Most Accessible Community for the third time, winning all categories at the MACWA Awards.

Name

City of Mandurah

Legal name

City of Mandurah

Website

https://mandurah.wa.gov.au

Company type

Public

Founded year

1840

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Mandurah is a statutory local government authority in Western Australia employing 463 staff to deliver rates collection, waste management, planning, recreation, and community services to residents, ratepayers, and local organisations across the Mandurah region via facilities, grants, and digital portals.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Waste Collection (56211), Administration of Environmental Quality Programs (9241)

SIC

Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Public Works / In-House Municipal Collection Operations (EUAIAAAF), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Local government services
• Municipal services
• Waste management
• Community recreation
• Community development

Headquarters

HQ city

Mandurah

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Council Rates: Property rates collected from residential and commercial ratepayers within Mandurah boundaries. Rates fund essential services including roads, waste collection, community facilities, and programs.
2. Fees and Charges: Various service fees including facility hire (MARC, libraries, venues), parking, ranger services, building applications, permits, and cemetery services.
3. Government Grants: Funding received from state and federal government for specific programs, infrastructure projects, and community initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels9 records

Marketing channels7 records

Core offering

City of Mandurah is a local government authority providing essential municipal services to residents and ratepayers within the Mandurah municipal area in Western Australia. Its core offerings include waste and recycling collection, rates and property services, planning and building approvals, library and recreation facilities, community grants and funding programs, ranger and parking services, cemetery services, youth and seniors programs, accessibility initiatives, and major community events and festivals.

Product overview

City of Mandurah is a local government authority offering a broad portfolio of citizen-facing services, community facilities, and digital platforms rather than a single product. The core service ecosystem spans physical infrastructure (recreation centres, libraries, museums, youth and seniors centres, marina, cemeteries, parks, and venue hire), environmental services (waste collection, recycling, bushfire mitigation, coastal management), community support (grants, sports awards, youth development, accessibility programs), and digital services (online citizen portal, mapping, event booking). Key facilities include the Mandurah Aquatic and Recreation Centre (MARC) for aquatics and fitness, three library branches for community learning, the Mandurah Museum for heritage programming, Contemporary Art Spaces Mandurah (CASM) for contemporary art, the Billy Dower Youth Centre for youth aged 10-25, and the Seniors Centre for over-55 residents. The digital service layer is anchored by a T1Cloud-based citizen portal handling rate payments, permits, and service requests, supplemented by Eventbrite for event ticketing, SmartyGrants for grant applications, Tenderlink for procurement, and IntraMaps for spatial data. Major capital projects include the multi-stage Coodanup Foreshore transformation and accessibility initiatives like the All Abilities Paddle Launch.

Differentiator

Problem solved

Functional benefit

Brands

• Mandurah Aquatic and Recreation Centre (MARC): Major recreation facility offering aquatic programs, fitness, and sports facilities.
• Contemporary Art Spaces Mandurah (CASM)
• Billy Dower Youth Centre - Moorditj Mia
• Seniors and Community Centre - Dandjoo Kaadadjan Mia
• Mandurah Performing Arts Centre (MPAC)

Products and services

• City of Mandurah Online Services Portal (T1Cloud) Citizen-facing digital service platform providing online access to rate payments, infringements, animal renewals, building applications, permits, service requests, and compliance tracking. Offers both registered user accounts and guest public access.
• Mandurah Aquatic and Recreation Centre (MARC) Large aquatic and recreation facility offering swimming pools, fitness programs, swim school, gymnastics, sports courts, and event spaces. Includes memberships, birthday party hosting, creche, and personal training services.
• Mandurah Libraries Three library branches (Mandurah, Lakelands, Falcon) offering books, digital resources, community programs, technology help, children's activities, maker spaces, and meeting room hire.
• Mandurah Museum Local history museum offering exhibitions, heritage walks, educational programs, and heritage month activities exploring Mandurah's history and cultural evolution. Events booked via Eventbrite.
• Contemporary Art Spaces Mandurah (CASM) Contemporary art gallery and creative space supporting local artists through exhibitions, artist residencies, RT Kids programs, and community art engagement.
• Billy Dower Youth Centre - Moorditj Mia Youth centre for people aged 10-25 offering boxing classes, music programs (Mandurah Beats), gaming clubs, Dungeons & Dragons, and drop-in sessions.
• Seniors and Community Centre - Dandjoo Kaadadjan Mia Community centre for seniors and over-55 residents providing social programs, health and wellbeing activities, and community support services.
• Mandurah Marina Marina facility offering berths, chalet accommodations, and maritime services for boat owners and visitors.
• Parks, Beaches and Reserves Managed outdoor spaces including parks, beaches, foreshore areas, and nature reserves for recreation, events, and environmental conservation.
• Venue Hire Booking system for hiring City-managed community spaces, venues, and outdoor areas for events, meetings, celebrations, and activities.
• Waste and Recycling Services Kerbside bin collection (general waste, recycling, FOGO), Waste Management Centre, verge collections, asbestos and hazardous waste handling, and waste education programs.
• Rates and Property Services Council rate assessments, payments, concessions, property information, and new resident orientation services.
• Planning and Development Services Building applications, planning approvals, subdivision guidance, signage permits, and development tracking through the online application portal.
• Community Grants and Funding Programs Suite of grant programs including Community Event Support Grant (up to $3,000), Community Grants Fund (up to $5,000), Community Partnership Fund (up to $15,000/year for 3 years), Club Connect ($700 for sporting clubs), Youth Dream Big Fund (up to $350 individuals/$700 organisations), KidSport subsidy (up to $300 per child), and Outstanding Representative Grant (up to $300-$1,500).
• Major Events and Festivals City-produced major events including Crab Fest (25th anniversary in 2026), Winter in Mandurah (June-August), Mandurah Christmas celebrations, Mandurah Arts Festival, and National Tree Day.
• Cemetery Services Lakes Lawn Cemetery (burial, ashes, memorial sites) and Mandurah Public Cemetery management, including grants of right of burial, plaque placement, and memorial services.
• Ranger Services Animal management, parking enforcement, impounded vehicle disposal, and local law compliance services.
• Mandurah Performing Arts Centre (MPAC) Performing arts venue currently undergoing HVAC replacement and roof works (2026). Hosts concerts, theatre, and cultural events for the community.
• All Abilities Paddle Launch Accessible kayak and canoe launch facility on Serpentine River featuring specialised transfer bench and metal handles, enabling wheelchair users and people with limited mobility to access vessels independently.
• IntraMaps (Online Mapping Tool) Interactive online mapping tool at maps.mandurah.wa.gov.au providing spatial data, layer filtering, property information, and geographical analysis for residents and businesses.

Quantifiable outcome

• 341 submissions received for Disability Access and Inclusion Plan 2026-2031 community engagement
• +4 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CleanawaycoreStrategic or Co-development PartnerCleanaway is partnered with the City of Mandurah in the tactile bin lids and accessibility stickers initiative. Together they rolled out tactile features on kerbside bins to support residents with low vision and access needs. The initiative includes raised square on general waste bins and raised triangle on recycling bins.
• IPS Management ConsultantsminorImplementation/ SI/ Consulting PartnerThe City of Mandurah partnered with IPS Management Consultants to help local people kick-start or boost their own businesses with two free training courses in July 2026.
• Foodbank WAminorStrategic or Co-development PartnerFoodbank WA partnered with the City to deliver the nom! cooking program at Bortolo Sporting Complex, helping Mandurah locals build skills and confidence to prepare healthy, affordable meals at home.
• Peel Hockey AssociationcoreStrategic or Co-development PartnerPeel Hockey Association received funding from the City of Mandurah and WA Government for the new hybrid playing surface at Mandurah Hockey Stadium. The partnership helps grow hockey in Mandurah and attract new members.
• Water CorporationcoreStrategic or Co-development PartnerWater Corporation partners with the City through the Waterwise Council Program. The City has been re-endorsed as Gold Waterwise Council for 10 years and MARC achieved platinum waterwise status.
• Earthwatch AustraliaminorStrategic or Co-development PartnerEarthwatch Australia initiative (Kids Teaching Kids) is hosted by John Tonkin College and supported by the City of Mandurah. The peer-to-peer learning program empowers students to explore environmental topics.
• John Tonkin CollegecoreStrategic or Co-development PartnerJohn Tonkin College hosts the Kids Teaching Kids program and was the founding place of Estuary Guardians. The City supports programs at this educational institution.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• City of Joondalup: Large Western Australian local government authority north of Perth providing equivalent municipal services including Craigie Leisure Centre, libraries, community development, and waste collection, making it a relevant benchmark for service scale and operating model.
• City of Stirling: Larger Western Australian local government authority operating a much broader service portfolio but under the same statutory mandate. Comparable as a benchmark for council rates, recreation facilities (Stirling Leisure Centres), and community grant programs.
• City of Wanneroo: Large and fast-growing Western Australian local government authority operating an extensive service portfolio including aquatic facilities, libraries, and waste collection. Relevant as a scaling benchmark for council operations and capital delivery.

Direct peers

• City of Cockburn: Western Australian local government authority in Perth's southern corridor operating under the same statutory framework with comparable population scale and service portfolio including aquatic centres, libraries, youth and seniors programs, and waste collection.
• City of Gosnells: Mid-sized Western Australian local government authority providing a comparable service suite including aquatics, libraries, youth and seniors programs, waste collection, and community grants under the same statutory framework.
• City of Busselton: Regional coastal Western Australian local government authority operating similar tourism-adjacent facilities, community programs, and waste services. Comparable as another non-metropolitan WA council with significant recreation and event programming.
• City of Rockingham: Adjacent Western Australian coastal local government authority of comparable size serving a similarly positioned peri-urban community south of Perth. Provides the same core municipal services (waste, recreation, libraries, planning, community grants) under the same Local Government Act 1995 framework.
• City of Swan: Western Australian local government authority with comparable population and a similar mix of urban and rural-residential properties. Operates aquatic facilities, libraries, community grants, and waste services under the same regulatory regime.
• City of Armadale: Western Australian local government authority of comparable scale providing aquatic and recreation centres, libraries, community grants, waste services, and youth/seniors programs under the same statutory framework as the City of Mandurah.
• City of Greater Geraldton: Regional Western Australian local government authority outside the Perth metropolitan area with comparable coastal geography, marina operations, and mix of urban and rural ratepayers. Provides a useful benchmark for regional WA council operating models.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CityofMandurah
• YouTubeyoutube.com/user/CityofMandurah
• Facebookfacebook.com/CityofMandurah
• Instagraminstagram.com/city_of_mandurah
• LinkedInlinkedin.com/company/city-of-mandurah

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Mandurah