Excess Baggage (Airports) Ltd

What Excess Baggage (Airports) Ltd does

Excess Baggage (Airports) Ltd, trading as the Excess Baggage Company, is a privately held UK private limited company (Company Number 04767735) founded in 1983 and headquartered in Hayes, Middlesex. The company operates a direct-to-consumer left-luggage and ancillary travel services business across 8 UK airports and 15 UK rail stations, covering all four terminals at Heathrow, both Gatwick terminals, Stansted, Manchester Airport, and major stations across London, Birmingham, Edinburgh, Glasgow, Leeds, and Manchester.

The core product is staffed baggage storage, where travelers can either pre-book online via left-baggage.co.uk for VIP priority handling or walk in and pay on the day. Facilities operate with extended hours (Stansted 24 hours, Heathrow 06:00-22:00, Gatwick North 04:00-22:00), are manned seven days a week, and include 24-hour CCTV with full security screening of all stored items. The product portfolio extends beyond storage to seven add-on services: retail (Luggage Shop), Courier Delivery, International Baggage Shipping, Bag Wrap, Tourist & Concierge, Bag Weigh, and Group Discounts for bookings of 15 or more items.

Revenue is generated through transaction fees on a per-item basis, with payments processed through RealEx Payments and accepted in-store via cash and major credit cards. The customer base is primarily individual leisure and business travelers needing temporary luggage storage during layovers, city visits, or hotel transitions; commercial and group bookings are accommodated by prior arrangement. The company employs 64 people across its network and operates with no disclosed parent company, institutional investors, or external funding.

Name

Excess Baggage (Airports) Ltd

Legal name

Excess Baggage (Airports) Ltd

Website

https://leftbaggage.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Excess Baggage (Airports) Ltd is a UK-based left-luggage operator, founded 1983, offering staffed baggage storage and ancillary travel services across 8 UK airports and 15 rail stations for individual and business travelers.

Ownership category

akta.pro rank

Product category

Travel Luggage Storage

NAICS

Support Activities for Air Transportation (4881), Other Warehousing and Storage (49319)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Public Warehousing & Storage (4220), Air Courier Services (4513)

akta.pro primary industry

Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)

akta.pro secondary industry

Passenger Ancillary Services (Baggage, Seats, Priority, Bundles) (THABALAE)

Keywords

• Baggage storage services
• Left luggage facilities
• Airport luggage storage
• Rail station luggage
• Travel baggage shipping

Headquarters

HQ city

Hayes

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Left Luggage Storage Fees: One-time transaction fees charged per bag item for luggage storage. Customers pay either in advance online or in-store upon collection. Pricing is based on duration (short-term or long-term storage) and volume (with group discounts available for 15+ items).

Go-to-market motion1 record

Distribution channels3 records

Marketing channels1 record

Core offering

Excess Baggage (Airports) Ltd provides secure short-term and long-term left luggage storage services at 8 UK airport locations and 15 UK rail stations, with both online pre-booking and walk-in in-store options. The core offering is supplemented by ancillary traveler services including luggage retail, courier delivery, international baggage shipping, protective bag wrapping, bag weighing, and tourist/concierge assistance. Customers pay per-item storage fees, with group discounts available for 15 or more items.

Product overview

Excess Baggage (Airports) Ltd operates a unified left luggage storage platform under the 'Excess Baggage Company' and 'Left Baggage' brands, offering baggage storage as its core product at major UK airports and rail stations. The service portfolio consists of the central Baggage Storage (Left Luggage) offering supplemented by seven add-on services: Luggage Shop (retail), Courier Delivery, Bag Wrap (protective wrapping), Tourist & Concierge (assistance), Baggage Shipping (international), Bag Weigh, and Group Discounts. The company provides both online pre-booking with VIP priority handling and walk-in in-store storage, with facilities located at Heathrow, Gatwick, Stansted, and Manchester airports as well as major London rail stations and regional stations including Birmingham New Street, Edinburgh Waverley, Glasgow Central, Leeds, and Manchester Piccadilly.

Differentiator

Problem solved

Functional benefit

Products and services

• Baggage Storage (Left Luggage) Secure short-term and long-term luggage storage at 8 UK airports and 15 rail stations. Customers can pre-book online for VIP priority handling or walk in to drop off on the day, paying per item with group discounts available for 15 or more items.
• Luggage Shop Retail service offering new luggage for sale at left luggage locations, allowing travelers to purchase replacement bags when needed.
• Courier Delivery Courier delivery service enabling customers to send items from left luggage locations to their chosen destination.
• Bag Wrap Professional protective wrapping service for bags, providing security and protection for luggage during travel.
• Baggage Shipping International baggage shipping service allowing customers to send luggage worldwide from left luggage locations.
• Bag Weigh Bag weighing service at storage locations to help travelers check luggage weight before flights.
• Tourist & Concierge Concierge and tourist assistance services offered at left luggage locations, providing information and travel support for travelers.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• LuggageHero: LuggageHero is a digital luggage storage platform that connects travelers with local shops, hotels and other partners to store bags. It directly competes with Excess Baggage for the same end-customer need (temporary bag storage at travel hubs), but uses a distributed, app-based model versus Excess Baggage's manned airport/station counters.
• Radical Storage: Radical Storage is an Italian-headquartered luggage storage platform with thousands of partner locations across Europe, including at train stations and airports. It addresses the same left-luggage pain point as Excess Baggage, but via partnerships rather than owned/operated facilities.
• StowEasy: StowEasy (and successor brands in the Vertoe/Stuff consolidation) provide app-based luggage storage at airports and urban locations in North America and beyond. It targets the same traveler need as Excess Baggage, particularly for airport-adjacent storage with pre-booking convenience.
• Bounce: Bounce operates a global luggage storage network partnering with local businesses to offer short-term bag storage, with strong presence in European cities and airports. It competes head-to-head with Excess Baggage for the same traveler use case at UK and European transport hubs via a digital-first model.
• Nannybag: Nannybag is a French luggage storage marketplace connecting travelers with hotels, shops and other venues offering bag storage. It overlaps directly with Excess Baggage's value proposition at European travel hubs via a partner-based, app-driven model.

Broad incumbents

• Travelex: Travelex is the leading airport currency exchange and travel money services provider with extensive UK airport presence. It overlaps with Excess Baggage as an established consumer-facing airport ancillary services operator in the same locations and customer flow.
• SSP Group: SSP Group operates food and beverage outlets across travel hubs including UK airports and rail stations. As an established incumbent in UK transport-hub concessions, it competes with Excess Baggage for similar airport authority real estate and shares exposure to UK passenger traffic dynamics.
• Swissport International: Swissport is the world's largest provider of ground handling and airport services, including passenger and baggage handling for airlines at major airports including London Heathrow. While focused on airline-facing ground handling rather than consumer-facing left luggage, it overlaps in airport ancillary services and competes for airport real estate and contracts.
• Plaza Premium Group: Plaza Premium Group operates independent airport lounges and meet-and-assist services globally, including at London Heathrow. It overlaps with Excess Baggage as an established provider of premium airport passenger experience services at the same hub locations.

Others

• Left Luggage Ltd (formerly Excess Baggage Group): Note: the live left-luggage.co.uk domain and brand are operated by Excess Baggage (Airports) Ltd (subject company). Listed for transparency — historical and consumer-facing branding operates under the same entity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/excess-baggage-airports-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Excess Baggage (Airports) Ltd