Lock & Quay Restaurant

What Lock & Quay Restaurant does

Lock & Quay is a single-location waterfront bar and grill restaurant located at West Quay Drive, Hayes, Greater London (UB4 9TA), operated by the legal entity Quay Events Ltd. The venue was established in November 2013 and underwent a full refurbishment in April 2021, reopening with a contemporary interior and a fully covered and heated waterfront terrace. The restaurant serves breakfast, lunch, and dinner, with a menu spanning starters (£5.50–£16), main courses and steaks (up to £42), a children's menu, traditional Sunday roasts, and an extensive drinks list including cocktails, wines, beers, and champagne. A 10% discretionary service charge applies to table-service bills and 12.5% to the bar and grill menu, with all prices quoted in GBP.

The business operates three primary service channels: dine-in at the restaurant with 50–70 indoor covers and 150 outdoor terrace seats; takeaway and delivery across Greater London via Just Eat, Uber Eats, and a proprietary mobile ordering app published on Google Play and Apple App Store; and advance table reservations through the Favourite Table booking system. Revenue is generated through per-cover food and beverage sales, takeaway and delivery transaction fees, and higher-value private functions including weddings, birthday parties, corporate events, and funeral receptions, alongside seasonal and themed programming such as Christmas party nights, Christmas Day 5-course lunch (£95 adults, £40 children), and tribute-act evenings (£35–£39 per cover). Marketing is multi-channel, combining the company website, mobile app, third-party delivery marketplaces, weekly promotional specials, a recurring moorers loyalty discount, and an events and live music programme.

The company employs 18 staff, holds no disclosed institutional investment or parent company, and is privately held. Customer segments are exclusively consumer-facing and horizontal: local families and individuals, private event bookers, and repeat patrons including resident boat moorers benefiting from a loyalty pricing tier. Technology infrastructure is standard for the UK casual dining sector, comprising front-of-house reservations, marketplace delivery integrations, a proprietary ordering app, and commodity web infrastructure (Reach Solutions website build, hCaptcha bot protection), with no disclosed AI/ML capabilities, data assets, patents, or external funding events.

Name

Lock & Quay Restaurant

Legal name

Quay Events Ltd

Website

https://lockandquay.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Lock & Quay is a single-location waterfront bar and grill restaurant in Hayes, Greater London, established 2013 and operated by Quay Events Ltd, serving dine-in, takeaway, and delivery customers across Greater London via its own app, Just Eat, and Uber Eats, with additional private hire and themed event programming.

Ownership category

akta.pro rank

Product category

Casual Dining Restaurants

NAICS

Full-Service Restaurants (722511)

SIC

Retail-Eating & Drinking Places (5810)

akta.pro primary industry

All-Day Dining Restaurants (THAFACAJ)

Keywords

• Bar and grill restaurant
• Waterfront dining
• Private event venue
• Sunday roast dinners
• Takeaway delivery service

Headquarters

HQ city

Hayes

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Dine-in Food and Beverage Sales: Primary revenue stream from serving meals and drinks to customers at the waterfront restaurant location in Hayes, Greater London. Menu includes breakfast, bar and grill classics, Sunday roasts, and extensive drinks selection.
2. Takeaway and Delivery: Takeaway and delivery services via Just Eat, Uber Eats platforms, and proprietary mobile app. Customers can order for collection or home delivery throughout Greater London.
3. Private Event Hire and Functions: Revenue from exclusive and part-hire private functions including weddings, birthday parties, corporate events, and funeral receptions. Venue accommodates 50-70 indoor covers and 150 outdoor seats.
4. Special Event Dining: Seasonal and themed dining events including Christmas parties (with live music/DJ), New Year's Eve celebrations, and special themed nights (ABBA tribute, Elton John tribute, etc.)

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Lock & Quay is a waterfront bar and grill restaurant in Hayes, Greater London that serves breakfast, lunch, and dinner (including traditional Sunday roasts) for dine-in customers and offers takeaway and home delivery throughout Greater London. The venue also hosts private functions such as weddings, birthday parties, corporate events, and funeral receptions, and runs a programme of themed nights and seasonal celebrations including Christmas parties and Christmas Day lunch.

Product overview

Lock & Quay is a single-location waterfront bar and grill restaurant in Hayes, Greater London, established in 2013. The core offering is the dine-in bar and grill restaurant serving breakfast (all day), lunch, dinner, and traditional Sunday roasts. The business operates three complementary service channels: dine-in service at the restaurant (with 50-70 indoor covers and 150 outdoor terrace seats), takeaway/collection via their proprietary mobile app, and delivery through third-party platforms Just Eat and Uber Eats. Additional revenue streams include private event hire (weddings, parties, corporate events), seasonal Christmas events, and afternoon tea service. The restaurant has a dedicated vegan menu and children's menu alongside the main offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Bar and Grill Restaurant (Dine-In)
• Takeaway Menu
• Home Delivery Service
• Private Functions and Event Hire Venue hire for private events including weddings, birthday parties, funeral receptions and corporate events. The venue accommodates 50 covers indoors (expandable to 70) and 150 seats on the waterfront terrace, with both exclusive and part-hire booking options.
• Christmas Events and Festive Bookings Seasonal Christmas dining packages including festive party nights with live music and DJs, Christmas Day 5-course lunch at £95 per adult / £40 per child (2pm sitting), and Boxing Day service.
• Afternoon Tea Service Afternoon tea service available Monday to Saturday from 12:00pm to 5:00pm, pre-booking required, including selection of teas with assorted pastries and sandwiches.
• Sunday Roasts Traditional Sunday roast service from 12:00pm, featuring roast beef, lamb, chicken or pork with trimmings, roast potatoes, Yorkshire puddings and vegetables, alongside selected main courses and sharing menus.
• Breakfast Menu All-day breakfast service featuring Full English (£12), Mini Breakfast (£10), Veggie Breakfast (£10.50), breakfast sandwiches from £7.50-£8, eggs Benedict/Florentine, and buttermilk pancakes.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• Just EatcoreChannel Partner/ Reseller/ DistributorJust Eat is a third-party delivery platform partnership enabling Lock & Quay to offer takeaway and delivery services to customers throughout Greater London.
• Uber EatscoreChannel Partner/ Reseller/ DistributorUber Eats partnership provides additional delivery channel for Lock & Quay's takeaway and delivery menu to customers in Greater London.
• Favourite TablecoreTechnology or IntegrationFavourite Table provides the online table booking system used by Lock & Quay for managing reservations and table bookings at the restaurant.
• Dine at DomeminorGTM or Marketing PartnerDine at Dome is a dining experiences platform listing Lock & Quay for customers to discover and book dining experiences at the restaurant.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Côte Brasserie: National UK brasserie chain offering all-day dining, brunch, and bar service at comparable price points — directly comparable as a full-service restaurant with similar daypart and menu structure.
• Bill's Restaurant: UK full-service casual dining chain operating all-day breakfast, brunch, and bar menus — comparable service model and broad daypart coverage to Lock & Quay.
• Miller & Carter: UK steakhouse specialist chain focused on premium steaks and grilled dishes — mirrors Lock & Quay's bar and grill positioning and steak-led menu at multi-site scale.
• Browns Brasserie & Bar: UK chain of upscale-casual brasserie and bar restaurants serving similar menus (steaks, grills, weekend brunch, cocktails) in destination high-street locations — directly comparable concept and target customer.

Broad incumbents

• The Restaurant Group: UK-listed multi-brand restaurant operator (Wagamama, Frankie & Benny's, Brunch & Lunch) — relevant comparable as a multi-channel UK restaurant operator at scale.
• Fuller, Smith & Turner (Fuller's): UK pub and hotel operator with a significant food-led pub estate offering bar and grill menus, Sunday roasts, and events — comparable as a UK operator of food-led destination venues.
• Wagamama: Major UK casual dining chain with multi-channel dine-in, takeaway, and delivery — comparable as a multi-channel UK restaurant operator though distinct cuisine category.
• Pizza Express: Major UK casual dining chain with dine-in, takeaway, and delivery channels — comparable as a multi-channel UK restaurant operator at greater scale.
• Greene King: Large UK pub operator with food-led pubs serving similar bar and grill menus, roasts, and events — comparable as a UK food-led hospitality operator.
• Gaucho: Upscale UK steakhouse chain offering premium grilled meats and cocktails — overlapping steakhouse focus but at a more premium positioning and larger chain scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/lock-&-quay-restaurant

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lock & Quay Restaurant