Town of manchester

Name

Town of manchester

Legal name

Town of Manchester

Website

https://manchester-vt.gov

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Finance, Treasury, Budget & Procurement (BPAIACAC), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Property tax administration
• Public safety services
• Parks and recreation programs
• Water and sewer utilities

Headquarters

HQ city

Manchester Center

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Annual property tax bills collected from residents and property owners, with first payment due September 4, 2026
2. Water and Sewer Fees: Water and sewer utility billing processed online through PayGov platform
3. Dog Licenses: Annual dog licensing fees processed online through PayGov
4. Parks and Recreation Fees: Program registration fees and facility rental charges processed through rec1 platform
5. Building and Zoning Permits: Fees collected for planning, zoning, and development review services
6. Online Payment Convenience Fees: 3% convenience fee charged on all online tax and utility payments

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

The Town of Manchester provides core municipal government services to residents and property owners of Manchester, Vermont, including property tax billing and collection, water and sewer utility services, police and fire public safety, parks and recreation programs, planning and zoning administration, property assessment, vital records, and election administration. Services are delivered through both a physical Town Hall and a comprehensive online portal enabling digital bill payment, program registration, GIS parcel lookup, and cemetery records search.

Product overview

The Town of Manchester, VT operates a single unified municipal government platform providing digital services to residents. The product portfolio includes online bill payment through PayGov, GIS parcel mapping, Parks & Recreation programs and facilities (managed via rec1.com), community event calendars, cemetery search tools, and various town administrative services. The offerings are interconnected through the central manchester-vt.gov website which serves as the primary digital touchpoint for all municipal services.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Bill Payment Services Digital payment portal enabling Manchester, VT residents to pay property taxes, water/sewer utility bills, and dog licenses online through the PayGov platform, with a 3% convenience fee applied to all online transactions.
• GIS Parcel Map
• Parks & Recreation Programs
• Parks & Recreation Facilities
• Factory Point Cemetery Interactive Map
• Building and Zoning Permits
• Water and Sewer Utility Services
• Dog Licensing Services
• Manchester Dog Park

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor.

• GNAT (Greater Northampton Area Television)minorGTM or Marketing PartnerGNAT provides television coverage of Manchester board and committee meetings, broadcasting local government proceedings to the community.
• Manchester Dog Park (manchesterdogparkvt.org)minorOthersCommunity dog park operated by a separate organization with its own website and governance, linked from the Town's community page.
• Vermont Wild FCminorOthersSemi-professional soccer team hosting home games at Apple Jack Stadium in Manchester, with events listed on the town's community calendar.
• Burr and Burton AcademyminorOthersLocal private school whose facilities are used for community events such as the Economic Development Workshop, held at the Rowland Center.
• Manchester Community LibraryminorOthersLocal library facility used for community meetings including Town Plan workshops and candidate forums, located at 138 Cemetery Ave.
• Manchester Fire DepartmentminorOthersVolunteer fire department providing community events including the annual Pancake Breakfast and hosting rabies vaccination clinics.
• The Bike HubminorOthersNon-profit bicycle organization conducting free bike repair clinics at the Rec Park as part of their 'Bikes for All' program.
• Manchester Energy CommitteeminorOthersTown committee organizing the annual Energy Fair at the Community Library, featuring local experts on energy efficiency and sustainability.

Scale indicators2 records

Recent moves2 records

Expansion highlights6 records

Direct peers

• City of Burlington, Vermont: Vermont's largest municipal government providing the same core service categories — public safety, water/sewer, parks & rec, planning, and tax collection — but at greater scale and complexity.
• Town of Essex, Vermont: Larger Vermont municipality with a similar functional footprint — police, fire, water/sewer, parks & rec, planning/zoning — and a comparable municipal website serving residents with online tax and permit services.
• Town of Brattleboro, Vermont: Vermont municipality operating a Selectboard, full public safety and utility departments, and an online portal for taxes, permits, and recreation — comparable full-service municipal footprint.
• Town of Shelburne, Vermont: Affluent Vermont town with a Selectboard-led municipal government offering water/sewer utilities, parks, planning, and online bill payment — closely comparable scale and service mix to Manchester.
• Town of Williston, Vermont: Vermont town of comparable size operating a Selectboard, full Public Works, Police, and Parks & Recreation departments, with similar digital service delivery via an online portal for taxes, permits, and recreation.
• Town of Hartford, Vermont: Vermont town with a comparable Selectboard governance model, Public Works, Police, and Recreation departments, serving as a peer for digital service transformation in a small-town New England context.
• City of South Burlington, Vermont: Vermont municipality overseeing police, fire, public works, water/sewer, recreation, and community development with an analogous digital resident portal and tax/utility billing infrastructure.

Broad incumbents

• Granicus: Government technology provider offering website platforms, meeting management (Zoom-equivalent for boards), and resident communication tools — comparable in serving municipal customers with a digital service stack similar to Manchester's.
• CivicPlus: Leading provider of municipal government websites, CMS, and civic engagement software. Comparable because it serves the same municipal customer base with digital infrastructure that overlaps Manchester's Catalis CMS, online services, and resident engagement offerings.
• OpenGov: Government financial transparency and budgeting software provider serving municipalities with cloud-based tools for budgeting, procurement, and reporting — directly relevant to Manchester's Accounting & Finance, Assessor, and Town Financials functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/manchestergov
• LinkedInlinkedin.com/company/town-of-manchester

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of manchester