Manado Smart City

What Manado Smart City does

Manado Smart City is the digital government initiative of Pemerintah Kota Manado (Manado City Government), the municipal administration of Manado, capital of North Sulawesi province, Indonesia. The entity operates an integrated multi-platform smart city ecosystem that consolidates 12+ government service applications under the ManadoHub central portal, including Portal Satu Data (open data), Geoportal (GIS and mapping), Cerdas Command Center (cross-agency coordination with BMKG weather data integration), EPRA (electronic licensing), Siladen (citizen services), Manado 360 (virtual city tour), and the AARS Beyonds mobile application on Android and iOS. The underlying architecture combines web-based portals, native mobile applications, and emergency call center services (Call Center 112) to deliver civil registration, local tax collection, public information, and disaster preparedness coordination across 54 government departments.

The municipality serves approximately 430,000 residents across 15,726 hectares, with citizen segments including general residents, traditional market traders (1,171 stalls at Pasar Bersehati), and tourists visiting Bunaken marine park. The business model is non-commercial: civil registration services (KTP, KK, birth/death certificates) are provided free of charge, while local revenue derives from regional taxes (hotel, entertainment, advertising, PBB P2 land tax, BPHTB transfer duty, cleanliness retribution), the annual regional budget (APBD) funded by national allocations (DAU) and regional revenue (PAD), and income from two regional-owned enterprises (BUMD): Perumda PDAM Wanua Wenang (water utility) and Perumda Pasar Manado (market management). Distribution is multi-channel, combining self-serve digital portals, mobile apps, physical civil registration offices, regional tax service offices, and physical market infrastructure. Recent strategic activity centers on cross-regional infrastructure partnerships, including a five-region waste-to-energy (PSEL) cooperation signed in April 2026 with KLH/BPLH and a social housing development (Rusunawa Paniki Dua) with the Ministry of PKP, supported by governance credentials including consecutive BPK WTP audit opinions (2023, 2024) and an AKIP Predikat BB accountability rating.

Name

Manado Smart City

Legal name

Pemerintah Kota Manado

Website

https://manadokota.go.id

Company type

Public

Operating status

Operating

Headcount range

1–10 employees

Short description

Manado Smart City is the digital government initiative of Pemerintah Kota Manado, Indonesia, operating an integrated platform of 12+ citizen service applications (ManadoHub, Cerdas Command Center, Geoportal, mobile apps) that serve approximately 430,000 residents through free civil registration, tax-based local services, and regional-owned utility and market enterprises.

Ownership category

akta.pro rank

Product category

Smart City Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (925), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Waste Management & Smart Sanitation (Facilities) (HSAPAPAM), Traffic Management & Intelligent Transportation Systems (Signals, TMCs, Congestion) (BPAIALAC), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Smart city government
• Municipal public services
• Digital government platform
• Civic administration services
• Urban infrastructure management

Headquarters

HQ city

Manado

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Regional Taxes and Levies: Collection of local taxes including hotel tax, entertainment tax, advertising tax, groundwater tax, street lighting tax, land and building tax (PBB P2), property transfer duty (BPHTB), and cleanliness retribution
2. Regional Budget (APBD): Annual government budget funded through national tax allocation (DAU), regional revenue (PAD), and other government transfers for public services and development
3. BUMD Revenue: Income from regional-owned enterprises including PDAM water utility and Pasar market management

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Manado Smart City delivers integrated municipal government services to the citizens, businesses, and visitors of Manado City through a multi-platform digital ecosystem. The core offerings span civil registration (KTP, KK, birth/death/marriage certificates), regional tax collection, business licensing, public data transparency, geospatial information services, emergency response coordination via the Cerdas Command Center, and tourism promotion including virtual tours of Bunaken marine park and city attractions.

Product overview

Manado Smart City operates as a platform-based ecosystem of interconnected government service applications, with ManadoHub serving as the central portal providing unified access to 12 integrated modules including data management (Portal Satu Data, Atraksi-PD), geographic services (Geoportal), legal documentation (JDIH), licensing (EPRA), and citizen services (Siladen, AARS Beyonds mobile app, Call Center 112). The Cerdas Command Center serves as the operational hub integrating data streams including BMKG weather data for coordination across 54 government departments and agencies. The architecture combines web-based portals, mobile applications (Android/iOS), and virtual tour capabilities (Manado 360) to deliver comprehensive municipal services.

Differentiator

Problem solved

Functional benefit

Brands

• ManadoHub: Portal aplikasi terpadu Pemerintah Kota Manado
• Portal Satu Data
• Geoportal
• Panada Hebat
• JDIH
• EPRA
• Manado 360
• Siladen
• AARS Beyonds
• Bidik ASN Juara
• Atraksi-PD

Products and services

• ManadoHub

Quantifiable outcome

• BPK WTP audit opinion for 2024 financial management
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Kementerian Lingkungan Hidup/Badan Pengendalian Lingkungan Hidup (KLH/BPLH)coreStrategic or Co-development Partner · 13 April 2026Signing of cooperation agreement for waste-to-energy (PSEL - Pengolahan Sampah Menjadi Energi Listrik) project involving five regions (Kota Manado, Kota Bitung, Kota Tomohon, Kabupaten Minahasa, Kabupaten Minahasa Utara) to manage integrated and sustainable waste processing.
• Kementerian Perumahan dan Kawasan Permukiman (PKP) Republik IndonesiacoreStrategic or Co-development Partner · 10 April 2026Joint development of Rusunawa Paniki Dua social housing project on 3,200 sqm land with 44 units, planned for completion March 2027. Minister contributed personal donation of Rp200 million for futsal field facilities.
• BP Tapera, BNI, PNM, SMFcoreStrategic or Co-development Partner · 8 April 2026Collaboration program for housing financing and народ economics empowerment launched with Ministry of PKP to support housing assistance and economic development for low-income communities.
• BMKG Sulawesi UtaracoreTechnology or IntegrationWeather and climate data integration providing real-time meteorological information to Cerdas Command Center for disaster early warning and emergency preparedness coordination.
• Provinsi Sulawesi Utara (Five Regions Cooperation)coreStrategic or Co-development PartnerAglomeration approach for waste-to-energy project involving Kota Manado, Kota Bitung, Kota Tomohon, Kabupaten Minahasa, and Kabupaten Minahasa Utara to achieve integrated waste management.
• Kantor Wilayah Kementerian Hukum Provinsi Sulawesi UtaraminorStrategic or Co-development PartnerJoint public service exhibition at Manado Bay commemorating the 80th Anniversary of Ministry of Law, including intellectual property certification for local businesses.
• Badan Narkotika Nasional (BNN) Kota ManadominorStrategic or Co-development PartnerCollaboration for drug threat assessment and intervention programs, including designation of Kelurahan Bersinar (Drug-Free Village) to strengthen institutional response to narcotics threats.
• Kejaksaan Tinggi Sulawesi UtaraminorStrategic or Co-development PartnerSigning of cooperation agreement (Nota Kesepakatan) for legal assistance and law enforcement coordination between city government and high prosecutor's office.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Seoul Smart City: Seoul's municipal smart city initiative featuring integrated digital services, open data, and citizen engagement platforms. Comparable as a mature Asian city government smart city program serving citizens with similar functional scope.
• Smart Nation Singapore: Singapore's national-level smart city program with broad portfolio including digital ID, eGovernment services, urban mobility, and sensor networks. Comparable as a larger, established smart government reference model.

Direct peers

• Jakarta Smart City: Jakarta's provincial smart city initiative operating a similar citizen service portal (JakartaHub/CQIMS) and command center. Directly comparable as another Indonesian municipal smart city platform delivering eGovernment, public complaint, and emergency response services to citizens.
• Bandung Smart City: Bandung city's digital government program with integrated citizen services, command center, and open data portal. Comparable as another second-tier Indonesian city pursuing digital service modernization under similar regulatory framework.
• Surabaya Smart City: Surabaya has been a pioneer in Indonesian municipal eGovernment with integrated citizen complaint systems, open data, and smart city services. Shares similar operating context as a major Indonesian city government digital initiative.

Emerging players

• Sidewalk Labs (Alphabet): Urban innovation technology company developing digital twin, mobility, and smart infrastructure solutions for cities. Relevant as an emerging technology peer in the smart city digital infrastructure category.

Others

• IBM Smart City Solutions: Provides intelligent operations centers and smart city platforms to city governments worldwide. Comparable as ecosystem technology provider relevant to Manado's Cerdas Command Center architecture.
• Esri (GIS/Mapping): Provider of geographic information systems widely used by municipal governments for spatial data and mapping portals. Relevant as the likely enabling technology for Manado's Geoportal product.
• Cisco Smart City Solutions: Major technology vendor providing IoT, networking, and smart city infrastructure solutions to municipalities globally. Relevant as potential ecosystem enabler/technology partner for Manado's platform architecture.

Regional players

• Medan City Government: Another major Indonesian municipal government with growing digital services. Comparable as a peer Indonesian city government operating in similar regulatory and citizen service context, though in a different geography (Sumatera).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@pemkotmanado
• Facebookfacebook.com/pemkotmanado
• Instagraminstagram.com/pemkot_manado
• LinkedInlinkedin.com/company/manado-smart-city

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manado Smart City