Manor View Practice

What Manor View Practice does

Manor View Practice is an NHS general practitioner (GP) surgery operating four sites across Hertfordshire, England — in Borehamwood, Bushey, South Oxhey, and Watford — under an NHS General Medical Services (GMS) contract, currently staffed by 37 employees. The practice has operated continuously for over 100 years and is registered with the Care Quality Commission at a "Good" rating, with additional Purple Star (learning-disability friendly) and Armed Forces Veteran Friendly accreditations. Its registered patient list forms the customer base; private-pay patients form a secondary segment for non-NHS services.

The practice's service layer combines traditional primary care delivery with a digital front door built on third-party platforms: Accurx's Patient Triage (a cloud-based asynchronous triage tool launched June 2023) routes patient requests across digital, telephone, and in-person channels; the NHS App and Patient Access provide patient-facing access; and Heidi Health's ambient voice transcription automatically captures clinical notes during consultations. Reported operational impact since Accurx go-live includes ~2,000 additional appointments per month, a 57% reduction in phone calls, a 54-minute average response time, and a 95% task completion rate within 48 hours. Two acquisitions (Theobald Medical Centre in July 2022 and Pathfinder Practice in April 2023) have expanded the four-site footprint, and the practice now also runs a clinical research programme and a GLP-1 weight-loss injection clinic.

Revenue mechanics are dual-track. The core NHS GMS contract delivers capitated public funding per registered patient, supplemented by Quality and Outcomes Framework (QOF) payments and enhanced service reimbursements. Private fees for non-NHS services — travel vaccinations, occupational health reports, medicals, and the new weight-loss clinic — represent a secondary revenue layer. The practice's financials (revenue, margin, list size) are not publicly disclosed.

Name

Manor View Practice

Legal name

Manor View Practice

Website

https://manorviewpractice.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Manor View Practice is a four-site NHS GP surgery in Hertfordshire, UK, operating under an NHS GMS contract. It serves registered patients across Borehamwood, Bushey, South Oxhey, and Watford with 37 staff, Accurx digital triage, and ambient AI transcription.

Ownership category

akta.pro rank

Product category

General Medical Practice (Primary Care)

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Independent Primary Care Practices (HLAFAGAA)

akta.pro secondary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• NHS primary care
• General practice
• GP surgery
• Patient triage
• Digital healthcare

Headquarters

HQ city

Bushey, Hertfordshire

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. NHS GP Contract Revenue: The practice operates under an NHS GP contract, receiving public funding to provide primary care services to registered patients. Revenue is derived from the NHS GMS (General Medical Services) contract and potentially local ICB arrangements. Services include consultations, prescriptions, chronic disease management, immunisations, and health screening.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Manor View Practice is an NHS GP practice operating from four surgery sites in Borehamwood, Bushey, South Oxhey, and Watford, delivering primary medical care to registered NHS patients including consultations, chronic disease management, immunisations, prescriptions, and health screening. Across all sites the practice runs a single multidisciplinary clinical team (GPs, pharmacists, paramedics, nurses, mental health workers, and social prescribing link workers) and operates a digital-first front door through Patient Triage (Accurx), NHS App, and Patient Access. It is rated Good by the Care Quality Commission and supplements NHS-funded core services with fee-based non-NHS services such as private letters and medical examinations.

Product overview

Manor View Practice is a multi-site NHS GP practice serving Borehamwood, Bushey, South Oxhey, and Watford with over 100 years of history. The practice offers a unified patient-facing digital platform comprising Patient Triage (online consultation system), NHS App integration, and Patient Access, enabling patients to book appointments, request repeat medications, message the practice, and access health records. These digital services are complemented by clinical services including a Multidisciplinary Team (GPs, pharmacists, nurses, mental health workers, social prescribing link workers), Long Term Conditions management, and Non-NHS private services (fit notes, medical letters, weight loss injections). The practice utilises Heidi AI ambient voice technology for consultation transcription. Patients can access services at four physical surgery locations or remotely through digital channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Patient Triage Online Consultation System Online consultation form powered by Accurx that allows registered NHS patients to submit medical or administrative queries to the practice via the website; a GP reviews every request and routes the patient to the most appropriate care pathway without needing a phone call, app download, or account.
• Repeat Medications Service Online prescription request service allowing registered patients to order repeat medications and nominate a pharmacy for electronic prescription delivery.
• Multidisciplinary Clinical Team Comprehensive care team including GPs, Clinical Pharmacists, Pharmacy Technicians, Advanced Nurse Practitioners, Paramedics, First Contact Practitioners (FCP physiotherapists), Practice Nurses, HCAs, Phlebotomists, Mental Health Workers, and Social Prescribing Link Workers delivering integrated primary care across all four sites.
• Long Term Conditions Management Care coordination and information programme for chronic conditions including anxiety, arthritis, asthma, cancer, COPD, diabetes, dementia, depression, heart disease, high blood pressure, multiple sclerosis, Parkinson's, and stroke.
• Non-NHS Private Services Fee-based private services including fit-to-fly letters, GP forms and letters, sports participation letters, private healthcare coordination, private IVF/fertility services, private prescriptions, sedatives for flying/procedures, weight loss injections, and antibiotic prophylaxis requests.
• Health & Wellness Support Hub Social prescribing hub connecting patients with non-medical support including loneliness services, physical activity, weight management, financial wellbeing, housing support, caring responsibilities, community groups, and mental wellbeing resources.
• Clinical Research Programme Participation in clinical research studies using EMIS Recruit to identify eligible patients, with Dr Suvraneil Datta as GP Partner Lead for Research and Ben Rutherford as Research and Studies Champion.
• Temporary Resident Registration Registration service for patients away from home for 24 hours to 3 months (e.g., holidays, working away) allowing temporary GP access while remaining registered with their permanent GP.
• Out of Area Registration Registration option for patients living outside the practice boundary, providing routine GP and nurse appointments but excluding home visits, with NHS 111 arranging local urgent care when needed.
• Proxy Access Registration Service allowing designated individuals (carers, family members, legal representatives) to manage aspects of a patient's online account including appointments, prescriptions, and where justified, medical records.

Quantifiable outcome

• 2,000 additional appointments made available per month since June 2023
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability3 records

Feature2 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• EMIS WebcoreTechnology or IntegrationEMIS Web is the clinical software system used by Manor View Practice to securely store, access, and manage patient medical records and information. EMIS Recruit is also used to identify and invite patients eligible for clinical research trials.
• AccurxcoreTechnology or IntegrationAccurx Patient Triage is a secure messaging platform used by the practice for patient communication, symptom triage, and medical query management. Powers the online consultation and Patient Triage system.
• Oracle HealthsupportingTechnology or IntegrationOracle Health is commissioned by the Hertfordshire & West Essex ICB to carry out population health management and risk stratification processes using pseudo-anonymised patient data.
• NHS AppcoreTechnology or IntegrationNHS-owned and operated app enabling patients to access NHS services including appointment booking, prescription requests, health record viewing, and NHS 111 online access.
• Patient AccesssupportingTechnology or IntegrationThird-party digital platform enabling GP practices to provide patients with remote access to book appointments, order repeat prescriptions, and message the practice, with authentication via NHS login.
• Heidi AIsupportingTechnology or IntegrationAmbient voice technology tool used by clinicians to securely record, transcribe, and summarise consultations. Audio is processed securely and deleted automatically after transcription. The practice has completed DPIA and DCB0129/DCB0160 assessments before implementation.
• ArdenssupportingTechnology or IntegrationHealthcare software providing a cloud-based analytics tool for monitoring and recalling patients with specific demographics and diagnoses for health checks and annual reviews. Ardens Manager includes patient-level data (names and NHS numbers).
• AnimasupportingTechnology or IntegrationOnline document management tool that integrates with EMIS and streamlines processing of documents to record and summarise patient outcomes on electronic medical records.
• Hertfordshire & West Essex Integrated Care Board (ICB)coreStrategic or Co-development PartnerThe ICB oversees commissioning of healthcare services in the region. It extracts pseudo-anonymised patient data from the practice to analyse health services, develop risk stratification models, and plan appropriate services. The ICB commissions Oracle Health and NHS Arden and GEM CSU for population health management.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Regional players

• Greens Health & Care (Greens GP Federation): Federation of NHS GP practices covering parts of Hertfordshire and West Essex, including adjacent localities to Manor View's catchment. Comparable as a regional primary care grouping operating under NHS contracts within the same ICB geography.

Others

• Accurx: UK healthcare communication platform powering Manor View's Patient Triage system and used by thousands of NHS GP practices. Comparable as a core technology partner rather than a peer competitor, but defines the digital-primary-care template Manor View's digital access is built on.
• Hertfordshire & West Essex ICB (commissioning counterpart): Statutory NHS body responsible for commissioning primary care in Manor View's region. Listed as an OTHERS peer because it is the practice's contracting counterparty rather than a competitor, but materially shapes Manor View's revenue and service model.
• EMIS Group (now part of Optum UK): Supplier of EMIS Web, the clinical record platform used by Manor View Practice and most UK GP surgeries. Comparable as a technology enabler rather than a competitor, and provides a useful signal on NHS primary care software economics.

Broad incumbents

• Operose Health (now HCRG Care Group primary care division): Corporate operator of NHS GP practices with a multi-site, multidisciplinary primary care model under GMS contracts. Comparable to Manor View in service mix and NHS-contract dependency, but operates at much larger national scale.
• Modality Partnership: One of the largest NHS GP super-partnerships in England, operating multi-site primary care practices across multiple regions. Directly comparable to Manor View Practice's multi-site, multidisciplinary, NHS-contracted primary care model, but at vastly greater scale.

Emerging players

• Babylon Health (eMed / GP at Hand legacy): Pioneer of digital-first NHS GP registration via the GP at Hand service. Comparable to Manor View's Patient Triage digital front door, but operates as a virtual-first model that can register patients nationwide, including within Manor View's catchment.
• Livi (Digital GP app): Sweden-founded digital GP platform offering NHS-partnered video consultations across the UK. Comparable to Manor View's NHS App and Patient Access digital channels, but as a digital-only entrant that competes for the same NHS-registered patients.
• Push Doctor: UK-based digital GP consultation platform offering remote NHS appointments. Comparable to Manor View's Patient Triage / Accurx online consultation model as a digital-first alternative that competes for the same patient demand pool.

Direct peers

• Hurley Group: UK-based multi-site NHS GP partnership operating practices across London and the Midlands with multidisciplinary teams and strong digital access. Closely comparable to Manor View's structure of an independent GP partnership running multiple surgery sites.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/Manor_View_NHS
• Facebookfacebook.com/MVPractice
• LinkedInlinkedin.com/company/manorviewpractice
• Instagraminstagram.com/manorviewpractice

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manor View Practice