What másaudio does

másaudio (legal name Más Audio S.A.) is a privately held Chilean hearing healthcare retailer and clinical services provider, founded in 2009 and headquartered in Santiago. The company operates five physical hearing centers across Santiago's principal districts (Santiago Centro, Providencia, Las Condes, La Reina near Mall Plaza Egaña, and Vitacura) and runs an e-commerce store at masaudio.cl with nationwide shipping via Starken courier, reaching all regions of Chile. másaudio holds exclusive Chilean representation for Philips Hearing Solutions and Oticon Pediatrics, and distributes Rexton hearing aids (M-Core, Stellar, BiCore product lines).

The core offering combines device sales with clinical services: audiometry testing, hearing aid fitting and calibration, custom ear-mold fabrication in an in-house laboratory, tinnitus management programming, and free lifetime recalibration and adjustment. Product portfolio spans BTE, RIC, CIC, rechargeable, pediatric, and Bluetooth-streaming form factors with proprietary partner technologies such as Rexton's Motion Core (motion-adaptive sound processing across up to 70 environments) and My Voice (user-voice differentiation). The company accepts FONASA, GES, and ISAPRE insurance benefits, supports remote consultations via WhatsApp, and provides an online audiometry submission portal for customers who cannot visit a center in person.

The business model is predominantly one-time device sale (B2C to individuals with hearing loss, with pediatric and insurance-covered segments as secondary targets), supplemented by recurring revenue from replacement batteries (sizes 10, 13, 312, 675), accessories (cleaning tools, Smart Mic, Smart Connect, TV adapters), and ongoing professional services. Pricing is quote-based and not publicly disclosed; free hearing-aid trials are offered pre-purchase. Payments are processed via Transbank Webpay Plus. With 16 employees, no disclosed external funding, and no parent company, másaudio appears to be an independently operated, founder/family-led business focused on the Chilean market.

Name

másaudio

Legal name

Más Audio S.A.

Website

https://masaudio.cl

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

másaudio is a privately held Chilean hearing healthcare retailer operating 5 audiology centers in Santiago and a nationwide e-commerce store, distributing Philips, Oticon Pediatrics, and Rexton hearing aids with clinical fitting and lifetime after-sales services.

Ownership category

akta.pro rank

Product category

Hearing Healthcare

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industries

Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL), Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC)

Keywords

• Hearing aid retail
• Audiology services
• Hearing assessments
• Hearing care centers
• Pediatric audiology

Headquarters

HQ city

Santiago Centro

HQ country

Chile

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Hearing Aid Sales: Primary revenue stream from selling hearing aids. The company offers hearing aids from Philips, Oticon Pediatrics, and Rexton brands across various technology levels and form factors (BTE, RIC, CIC, pediatric). Products are available for mild to profound hearing loss.
2. Hearing Aid Batteries: Sales of replacement batteries for hearing aids. másaudio stocks batteries in sizes 10, 13, 312, and 675, available through online store with delivery across Chile.
3. Accessories and Connectivity Devices: Sales of hearing aid accessories including cleaning tools, carrying cases, battery testers, Smart Mic, Smart Connect, Smart Transmitter, and TV adapters. Rexton Smart accessories enhance hearing aid functionality.
4. Professional Services: Professional services including audiometry examinations, hearing aid calibration, fitting, and ongoing maintenance. The company provides free recalibration and adjustments for hearing aids throughout their lifespan.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

másaudio sells hearing aids from global brands (Philips Hearing Solutions, Oticon Pediatrics, Rexton) across multiple form factors (BTE, RIC, CIC, pediatric) and provides professional audiology services including audiometry testing, hearing aid fitting, calibration, custom mold fabrication, and ongoing after-sales support. The company operates 5 hearing centers in Santiago plus a nationwide e-commerce store with virtual consultation services.

Differentiator

Problem solved

Functional benefit

Products and services

• Philips HearLink Hearing Aids Philips HearLink hearing aids (e.g., HearLink 9050 MNR, HearLink 5050 MNR) available in BTE, RIC, and CIC form factors, addressing mild to profound hearing loss in adults and seniors. Includes Bluetooth connectivity and smartphone app integration.
• Oticon Pediatrics Hearing Aids Pediatric hearing aids including the Oticon Play PX line, designed specifically for children with hearing loss, including infants and young patients. Available through specialized pediatric audiology services.
• Rexton Hearing Aids
• +Audio Hearing Aids
• Hearing Aid Batteries
• Hearing Aid Accessories
• Professional Audiology Services

Quantifiable outcome

• Serving thousands of customers in 15+ years of operation

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Philips Hearing SolutionscoreTechnology or Integrationmásaudio is an exclusive representative of Philips Hearing Solutions in Chile, offering Philips HearLink hearing aids. This partnership brings global innovation in hearing technology to Chilean customers with prices aligned to local market conditions and expert support throughout the customer journey.
• Oticon PediatricscoreTechnology or Integrationmásaudio is an exclusive representative of Oticon Pediatrics in Chile, specializing in hearing solutions for children. The company offers Oticon Play PX pediatric hearing aids designed specifically for young patients with hearing loss.
• RextoncoreTechnology or Integrationmásaudio partners with Rexton, a German hearing aid manufacturer, to offer products including M-Core, Stellar, and BiCore lines. Rexton products feature proprietary technologies like Motion Core, My Voice, and Bluetooth connectivity for smartphones and TV.
• StarkenminorChannel Partner/ Reseller/ DistributorStarken is másaudio's logistics partner for online order fulfillment, handling delivery of hearing aids, batteries, and accessories to customers throughout Chile. Orders are dispatched twice weekly with tracking provided.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• GN Hearing (ReSound / Beltone): Danish manufacturer of ReSound and Beltone hearing aids with presence in Chile. Competes with másaudio's brand partners for retail placement, and offers parallel tele-audiology and smart hearing aid product lines.
• Amplifon: Global hearing care retailer (Italy-headquartered) operating thousands of clinics worldwide, including in Chile following its acquisition of GAES. Direct overlap with másaudio in retail audiology services, hearing aid fitting, and after-sales calibration, but at vastly greater scale and multi-country footprint.
• Starkey Hearing Technologies: US-based hearing aid manufacturer with global distribution including Latin America. Competes with másaudio's brand partners through its own network of authorized dispensers in Chile.
• Widex Chile: Danish hearing aid manufacturer with a Chilean distributor network. Provides comparable premium hearing aid technology and competes with másaudio's exclusive Philips/Oticon/Rexton lines for retail channel access.
• Sonova (Phonak Chile): Swiss hearing aid manufacturer and parent of Phonak and Unitron, distributing premium hearing aids through Chilean audiology clinics. Comparable to másaudio's brand-partner strategy (Philips/Oticon/Rexton) and competes for the same end customer via its own authorized retailers.

Direct peers

• GAES Chile (now part of Amplifon): Spanish-origin hearing center chain that historically competed in Chile with multi-city physical retail and exclusive brand partnerships. Closely comparable business model to másaudio, though now consolidated under Amplifon.
• Audika (Demant Group): Retail audiology chain owned by Danish hearing aid group Demant, with established operations in Chile. Directly competes with másaudio in hearing assessments, hearing aid dispensing, and after-sales service for similar customer segments across Chilean cities.

Emerging players

• Jabra Enhance: Online direct-to-consumer hearing aid brand offering pre-programmed devices with telehealth audiology support. Represents an emerging digital-first alternative that competes for the same mild-to-moderate hearing loss segment as másaudio.
• Lexie Hearing: Direct-to-consumer online hearing aid retailer offering subscription-model hearing aids with remote support. Threatens the traditional audiology clinic model that másaudio operates, by bypassing in-person fitting at lower price points.
• Costco Hearing Aid Centers: Warehouse club retail channel offering hearing aids at significantly lower prices with on-site audiologists in some locations. Comparable retail-and-service model to másaudio but with extreme scale advantages and aggressive pricing pressure on the category.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/masaudio

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about másaudio