Mediation Amsterdam

What Mediation Amsterdam does

Mediation Amsterdam is a privately-held Dutch mediation practice founded in February 2005 by Barbara Hoogenboom as the first mediation office in Amsterdam. The firm delivers professional conflict resolution services through a team of six MfN-registered mediators, covering labor/employment, business/commercial, family business, and social/community conflicts across the Netherlands from its Amsterdam headquarters on Johan van Hasseltweg. All mediators hold accreditation under the Mediation Federation Netherlands (MfN) standards, with GDPR compliance since May 2018, and the firm operates under MfN Mediation Regulations and the MfN Code of Conduct.

The service portfolio comprises six interconnected offerings: Labor Mediation (Arbeidsmediation), Business Mediation (Zakelijke mediation), Family Business Mediation (Familiebedrijf mediation), Social Conflicts (Maatschappelijke coaching), Dialogue Guidance (Dialoog begeleiding), and Conflict Coaching. A distinguishing capability is the firm's neuro-inclusive mediation methodology, which accommodates neurodivergent participants including those with autism, ADHD, and high giftedness. The firm has expanded beyond pure mediation into training and events: a neuro-inclusive mediation training for conflict professionals (600 EUR ex VAT, 9 MfN PE points) and roughly ten annual masterclasses (75-95 EUR ex VAT) featuring external expert speakers such as Prof. Dr. Saniye Çelik of Leiden University. Underlying technology is human-delivered facilitation rather than a software platform, with no disclosed APIs, integrations, or AI components.

The business model is professional services: mediation fees are quoted on a case-by-case basis, while training and masterclasses operate on fixed per-attendee pricing. Go-to-market is direct sales via phone (020 685 33 30), email, and contact form, supplemented by content marketing (a blog with 214+ articles, podcasts on Spotify, LinkedIn presence) and recurring masterclasses. The firm is independently owned with no external investment, parent company, or subsidiaries. Notable engagements include mediation for the Dutch government's Toeslagenaffaire (childcare benefits scandal) recovery operation, an Amsterdam 750-year anniversary community-training project reaching ~100 volunteers, and a 1% annual revenue donation to the affiliated Stichting Mediation voor Amsterdam foundation where Mediation Amsterdam holds board representation.

Name

Mediation Amsterdam

Legal name

Mediation Amsterdam

Website

https://mediationamsterdam.nl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Mediation Amsterdam is the oldest mediation office in Amsterdam, founded in 2005, providing MfN-accredited conflict resolution in labor, business, family business, and social contexts across the Netherlands through a six-mediator team.

Ownership category

akta.pro rank

Product category

Mediation Services / Alternative Dispute Resolution

NAICS

Other Legal Services (54119), Other Individual and Family Services (62419)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

akta.pro secondary industry

Conflict Resolution & Negotiation (EDABAMAE)

Keywords

• Conflict resolution services
• Workplace mediation
• Business mediation
• Family business mediation
• Alternative dispute resolution

Headquarters

HQ city

Amsterdam, Noord-Holland

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Services: Professional mediation services for business, labor, family business, and social conflicts. Revenue generated through hourly or case-based fees for mediation sessions.
2. Training and Workshops: Training services including neuro-inclusive mediation training (600 EUR ex VAT), masterclasses (75-95 EUR), and intervision support for professionals.
3. Events and Masterclasses: Educational events featuring expert speakers such as Prof. Dr. Saniye Çelik, priced at 75 EUR without lunch or 95 EUR with lunch.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Mediation Amsterdam provides professional conflict resolution services delivered by MfN-accredited mediators across labor, business, family business, social/community, and individual contexts. The practice offers six core services (labor mediation, business mediation, family business mediation, social conflicts mediation, dialogue guidance, and conflict coaching) and generates supplementary revenue through paid training programs and masterclass events. All services are delivered in person/via consultation in Amsterdam and across the Netherlands.

Product overview

Mediation Amsterdam is a service-based mediation practice offering a unified portfolio of conflict resolution services. The core offerings include six interconnected mediation services: Labor Mediation for workplace conflicts, Business Mediation for commercial disputes, Family Business Mediation for family-owned enterprises, Social Conflicts/Society mediation for community disputes, Dialogue Guidance as a pre-mediation facilitation service, and Conflict Coaching for individual support. All services are delivered by a team of accredited (MfN-registered) mediators who provide personalized, pragmatic approaches tailored to each conflict situation.

Differentiator

Problem solved

Functional benefit

Products and services

• Labor Mediation (Arbeidsmediation) Mediation for workplace conflicts between employers and employees, including team disputes, manager-employee tensions, and HR-related issues. Intended for organizations seeking to resolve employment conflicts before they escalate into absenteeism or litigation.
• Business Mediation (Zakelijke mediation) Professional mediation for business disputes between companies, partners, or stakeholders in commercial contexts. For organizations and partnerships facing contract disputes, business relationship breakdowns, or professional disagreements.
• Family Business Mediation (Familiebedrijf mediation) Specialized mediation for conflicts within family businesses, addressing the intersection of personal relationships and business interests. Intended for family-owned enterprises navigating succession planning, generational transitions, or intertwined personal/business disputes.
• Social Conflicts Mediation (Maatschappelijke coaching) Mediation and coaching for broader societal conflicts, including community disputes, neighborhood tensions, and social dynamics issues.
• Dialogue Guidance (Dialoog begeleiding) Structured dialogue facilitation to help parties communicate constructively and explore solutions before or alongside formal mediation. For groups whose direct communication has stalled but who are not yet ready for formal mediation.
• Conflict Coaching Individual coaching for people involved in conflicts to develop skills for managing and resolving disputes. For individuals seeking one-on-one support outside a multi-party mediation.
• Neuro-inclusive Mediation Training Paid professional training for conflict practitioners (mediators, HR professionals, trust persons) on neuro-inclusive mediation and conversation facilitation techniques, including accommodation of neurodivergent participants. Accredited for 9 PE points.
• Masterclasses and Knowledge Events

Quantifiable outcome

• Trained approximately 100 volunteers in conflict resolution skills through Amsterdam 750 project
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered strategic, core and minor.

• Thomas WillemsstrategicStrategic or Co-development Partner · 27 April 2026Collaboration for neuro-inclusive mediation and conversation facilitation training. Thomas Willems is an experienced mediator/trainer and LVV-certified trust person with expertise in neurodiversity.
• Myrthe KorfstrategicStrategic or Co-development Partner · 27 April 2026Collaboration for neuro-inclusive mediation training. Myrthe Korf is an experienced expert advisor/trainer in neurodiversity.
• Amsterdam 750-year anniversary projectstrategicStrategic or Co-development Partner · 24 May 2025Community partnership for training volunteers in conflict resolution skills as part of Amsterdam's 750th anniversary celebration. Trained nearly 100 volunteers, pioneers, and neighborhood heroes across 5 workshops.
• Stichting Mediation voor AmsterdamcoreStrategic or Co-development Partner · 1 January 2024Social responsibility partnership where Mediation Amsterdam donates 1% of annual revenue and event proceeds to support accessibility of mediation for citizens who cannot fully finance it. Mark Spaargaren serves as secretary on the foundation board. The foundation provides low-threshold mediation training for volunteers in Amsterdam.
• Prof. Dr. Saniye ÇelikstrategicStrategic or Co-development PartnerExpert speaker for masterclass on diversity and inclusion. Saniye Çelik is professor of Diversity and Inclusion at Leiden University and developed the Inclusiescan tool.
• Platform Business MediationminorStrategic or Co-development PartnerProfessional network for business mediators where Eline van Tijn is an active member, organizing seminars and events for the business mediation community.
• Government of the NetherlandsminorOthersMediation services provided as part of the Toeslagenaffaire recovery operation, with a team of 8 mediators assisting affected parents and the government.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CEDR (Centre for Effective Dispute Resolution): UK-based leading ADR organization providing mediation, arbitration, and conflict resolution training globally; comparable as a broader incumbent offering both practitioner accreditation and mediation services in adjacent European markets.
• IMI (International Mediation Institute): Global body setting quality standards and certifying mediators across jurisdictions; comparable as a broader incumbent establishing the accreditation frameworks (like MfN) that Mediation Amsterdam operates within.

Direct peers

• De Conflictbemiddelaar: Netherlands-based mediation practice focused on workplace and organizational conflicts; directly comparable as a Dutch MfN-registered provider serving overlapping labor and business dispute segments.
• Centrum voor Conflicthantering: Dutch mediation and conflict management firm offering services across labor, business, and social disputes, directly comparable as a Netherlands-based MfN-registered mediation practice serving similar corporate and individual clients.
• Platform Business Mediation: Dutch professional network for business mediators where Eline van Tijn is an active member; directly comparable as a peer organization organizing seminars and events for the same Dutch business mediation community.

Regional players

• ADR Register: Netherlands-based alternative dispute resolution platform connecting parties to accredited mediators; comparable because it operates in the same Dutch mediation ecosystem with MfN-registered professionals and competes for the same corporate and individual mediation engagements.

Others

• Stichting Mediation voor Amsterdam: Dutch foundation supported by Mediation Amsterdam (1% revenue donation) providing subsidized mediation access; adjacent comparable as a closely affiliated organization in the same mediation ecosystem with overlapping social-impact mission.

Emerging players

• E-Quiddity: Dutch online mediation and dispute resolution platform offering digital case management; comparable as an emerging player bringing technology-enabled mediation to the same Dutch market, contrasting Mediation Amsterdam's traditional service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/kriesi
• LinkedInlinkedin.com/company/mediation-amsterdam

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediation Amsterdam