Mediation Institute Pty Ltd

What Mediation Institute Pty Ltd does

Mediation Institute Pty Ltd is an Australian private company founded in 2013 and headquartered in Loch Sport, Victoria, that delivers nationally accredited mediation training, assessment, and professional support services. It operates as a dual Recognised Training Provider and Recognised Accreditation Provider under the AMDRAS framework (which replaced NMAS effective 1 July 2025), enabling it to deliver the Certificate of Training, Certificate of Assessment, Practicum Certificate, and Leading Mediator pathways in-house. It also delivers the CHC81115 Graduate Diploma of Family Dispute Resolution through a partnership with Inspiritive Pty Ltd (RTO 21178), Family Group Conference Facilitator training, and short courses in clinical supervision and conflict management.

The platform combines Canvas LMS (branded study247.online) for course delivery with the MiMembers portal for accreditation management, CPD tracking, complaint handling, and member services. In September 2025 the company launched two AI coaching applications built on OpenAI's ChatGPT platform: the Mi Ai Mediation Coach for AMDRAS-aligned mediator practice and the Mi Ai FDR Coach for Family Dispute Resolution Practitioners, providing roleplay, reflective journaling, CPD logging, and compliance tooling. Revenue is generated through one-time training fees, recurring $190/year practitioner memberships, individual mentoring sessions, and member partnerships including AON professional indemnity insurance. Sister organisation Interact Support Inc. (founded 2015 as a not-for-profit) channels real-world mediation work to graduates and provides supervised practice opportunities.

The customer base consists of individual professionals — aspiring and accredited mediators, Family Dispute Resolution Practitioners, and Family Group Conference Facilitators — supplemented by organisations seeking workplace conflict resolution training. The company markets nationally through a self-serve website, LinkedIn, YouTube, the Mediator Musings podcast, and partnerships with MBBO and MBBI. It also operates in New Zealand. Director Joanne Law, who has led the organisation since inception, sits on the AMDRAS Board since 2023. The firm employs approximately 19 staff and has not disclosed external funding or financial metrics.

Name

Mediation Institute Pty Ltd

Legal name

Mediation Institute Pty Ltd

Website

https://mediationinstitute.edu.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Mediation Institute Pty Ltd is an Australian training and accreditation provider delivering AMDRAS-aligned mediator and Family Dispute Resolution qualifications, supported by the MiMembers portal and AI coaching tools, serving individual practitioners and organisations nationally.

Ownership category

akta.pro rank

Product category

Mediation Training and Accreditation Services

NAICS

Other Individual and Family Services (624190)

SIC

Services-Educational Services (8200), Services-Membership Organizations (8600), Services-Legal Services (8111)

akta.pro primary industry

Special Education Due Process, Mediation & Dispute Resolution Support (EDAKACAH)

Keywords

• Mediation training
• Dispute resolution accreditation
• Family dispute resolution
• Professional membership services
• Online vocational education

Headquarters

HQ city

Loch Sport

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Practitioner Membership: Annual membership providing access to professional support, CPD, supervision, complaint handling services, and ethical guidance for mediators, FDRPs, and FGC facilitators. Priced at $190 per year.
2. Training Courses: Revenue from AMDRAS Certificate of Training (COT), Certificate of Assessment (COA), Practicum Certificate, and Graduate Diploma of Family Dispute Resolution (CHC81115). Offered fully online with flexible pacing.
3. Individual Mentoring Sessions: One-to-one mentoring sessions for mediators and dispute resolution practitioners available through the online shop for case discussion, skill refinement, and professional practice development.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Mediation Institute Pty Ltd provides fully online, AMDRAS-aligned training, assessment, and accreditation pathways for mediators, Family Dispute Resolution Practitioners, and Family Group Conference Facilitators. It supplements accredited training with the CHC81115 Graduate Diploma of Family Dispute Resolution (delivered with Inspiritive Pty Ltd), ongoing membership support, AI-powered practice coaching, complaint handling services, and a public Find A Mediator referral directory.

Product overview

Mediation Institute offers a comprehensive portfolio of mediation and dispute resolution training, accreditation, and professional support services. The core offering consists of AMDRAS-accredited mediator training programs (Certificate of Training, Certificate of Assessment, and Practicum Certificate) leading to Accredited, Advanced, and Leading Mediator accreditation levels. For family dispute resolution, the institution provides the CHC81115 Graduate Diploma of Family Dispute Resolution (delivered in partnership with RTO Inspiritive) and Family Group Conference Facilitator Training. The portfolio includes AI-powered coaching tools (Mi Ai Mediation Coach and Mi Ai FDR Coach) for practice and training support. Membership services through MiMembers Portal provide accreditation management, CPD tracking, complaint handling, and professional development. The institution operates as both a Recognised Accreditation Provider (RAP) and Recognised Training Provider (RTP) under AMDRAS.

Differentiator

Problem solved

Functional benefit

Brands

• Mi Ai FDR Coach: AI coaching tool for Family Dispute Resolution Practitioners for roleplays, reflective journaling, CPD support, document reviews, and accreditation prep.
• Mi Ai Mediation Coach

Products and services

• AMDRAS Certificate of Training (COT) Nationally recognised AMDRAS training program delivered fully online over 6 weeks with tutorials, roleplays, and mentoring, qualifying graduates to apply for initial AMDRAS mediator accreditation.
• AMDRAS Certificate of Assessment (COA) Separate AMDRAS assessment process following COT, including a 2-hour observed roleplay as mediator and a written task; successful completion enables application for AMDRAS accreditation.
• AMDRAS Practicum Certificate (Advanced Mediator) 12-hour advanced workshop recognised as the AMDRAS pathway to Advanced Mediator accreditation, requiring minimum 4 years of national accreditation and 150 hours of practice experience, with reflective case study delivery.
• CHC81115 Graduate Diploma of Family Dispute Resolution Nationally accredited VET qualification for becoming a Family Dispute Resolution Practitioner (FDRP) under the Family Law Act, delivered fully online and self-paced up to 12 months with a 50-hour work placement, qualifying graduates to issue section 60I certificates.
• Family Group Conference Facilitator Training Online training for facilitating family-led decision-making meetings in child protection and complex family contexts, combining self-paced learning with 3 live online workshop sessions.
• Individual Mentoring Session One-to-one mentoring for mediators and dispute resolution practitioners to discuss cases, refine skills, gain feedback, and strengthen professional practice, purchased through the online shop.
• Mi Ai Mediation Coach ChatGPT-based AI coaching tool for Mediation Institute members providing AMDRAS-aligned roleplay coaching, reflective journaling, CPD support, document review with uploads, and accreditation/audit preparation.
• Mi Ai FDR Coach AI-powered coaching tool for Family Dispute Resolution Practitioners providing FDR roleplays (parenting, property, combined, special disputes), supervision-style feedback, guided reflection, reflective journals, CPD/compliance logs, and a compliance toolkit aligned with the Family Law Act.
• MiMembers Membership Portal Digital membership platform at mimembers.au providing AMDRAS-recognised accreditation management, CPD tracking, resources, complaint handling services, and ethical guidance for mediators, FDRPs, and FGC facilitators.
• Conflict Management for One (CM-1) Training Practical short training course supporting individuals in resolving conflict through structured one-to-one conversations when mediation is not possible or appropriate.
• Clinical Supervision Training 40-hour blended training for experienced mediators and Family Dispute Resolution Practitioners to develop supervision skills supporting practitioner learning, accountability, and wellbeing.
• Find A Mediator Service Public referral service connecting people with qualified AMDRAS Accredited Mediators, Family Dispute Resolution Practitioners, and Family Group Conference Facilitators through professional profile listings on mimembers.au.
• Independent Complaint Handling Service Approved complaint handling service for AMDRAS Mediators, FDR Practitioners, and FGC Facilitators, recognised by the AMDRAS Board and the Australian Attorney-General's Department for professional standards.
• Leading Mediator Application Process Highest level of AMDRAS mediator recognition, requiring 6 years as an Advanced Mediator and 250 practice hours (or alternative pathway), including leadership responsibilities such as mentoring and supervising less experienced mediators.
• Alternative Pathway Programs Recognition pathways covering Recognition (prior training with top-up), Reinstatement (lapsed/cancelled/suspended accreditation), Leave of Absence (status maintenance up to 12 months), and Non-Practising Certificate (12-24 months).
• FDR Core Units Training Training for the core units of family dispute resolution practice, forming a component of the pathway to becoming an accredited FDRP.

Quantifiable outcome

• Doubled membership in 4 years
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Inspiritive Pty LtdcoreStrategic or Co-development PartnerPartnership with Inspiritive Pty Ltd (RTO Code 21178) for delivery of vocational training qualifications including CHC81115 Graduate Diploma of Family Dispute Resolution. Inspiritive handles regulatory VET training delivery while Mediation Institute provides course content and support.
• Interact Support Inc.coreStrategic or Co-development PartnerSister organisation founded in 2015 as a registered not-for-profit. Delivers affordable mediation and family support services directly to the public. Provides real-world placement environment for FDR students and supervised practice opportunities for new AMDRAS mediators.
• Mediators Beyond Borders Oceania (MBBO)coreStrategic or Co-development PartnerCorporate member of MBBO with leadership overlap through Director Joanne Law. Collaborates on training, professional development events, and peacebuilding initiatives including mediator cruises combining AMDRAS Practicum with community work.
• AONminorOthersProvides member-rate professional indemnity insurance for Mediation Institute members through AON. No commissions or hidden benefits - direct member benefit.
• AMDRAS BoardcoreOthersDirector Joanne Law serves on the AMDRAS Board (formerly Mediator Standards Board) since 2023, representing practitioners and contributing to national standards development.
• Mediators Beyond Borders International (MBBI)minorStrategic or Co-development PartnerGlobal network supporting peacebuilding and conflict resolution. Connected through MBBO partnership and shared values around ethical mediation practice.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CEDR (Centre for Effective Dispute Resolution): UK-based leading commercial mediation training and accreditation body. Comparable as a mature, multi-service mediation training and membership organisation, though operating in a different regulatory jurisdiction; useful as a benchmark for international scale and product breadth.

Direct peers

• Bond University Dispute Resolution Centre: University-based centre offering accredited mediation training and CPD. Comparable as an Australian Recognised Training Provider competing for the same candidate pool, with the added advantage of university branding.
• Conflict Resolution Network (CRN): Australian non-profit offering mediation training and community conflict resolution services. Comparable as a domestic training provider with membership-style offerings, though smaller and more community-oriented.
• Resolution Institute: Australia and New Zealand's largest membership body for mediators, arbitrators, and adjudicators, formed from the merger of LEADR and the Institute of Arbitrators and Mediators Australia. Directly comparable as a competing Recognised Accreditation Provider under AMDRAS offering training, accreditation, and membership for the same practitioner pool.
• Australian Mediation Association (AMA): Australian mediation training and membership body offering AMDRAS-aligned courses. Directly comparable in scope (training, accreditation, membership) and customer base (aspiring and practicing mediators across Australia).

Regional players

• The College of Law: Australian legal training provider offering continuing professional development including family law and dispute resolution courses. Comparable as a competing training channel for the same professional development budget, though mediation is not their core focus.
• Singapore Mediation Centre (SMC): Professional mediation body providing training, accreditation, and roster services in Singapore. Comparable in offering a unified training-to-accreditation pathway, though operating in a different jurisdiction and with a more commercial-cases focus.

Emerging players

• Mediate BC: Canadian non-profit family and civil mediation roster and training organisation. Comparable as a regional family dispute resolution training and roster body, providing a model for how Mediation Institute could scale its Find A Mediator directory.
• ADR Institute of Canada: Canadian national ADR membership and accreditation body. Comparable as a foreign membership/accreditation organisation with similar practitioner training, certification, and CPD functions under a different national framework.

Others

• Interact Support Inc. Sister not-for-profit organisation founded by the same leadership in 2015, delivering affordable mediation and family support services and providing the 50-hour work placements required for FDRP students. Best classified as an ecosystem partner rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/mi_edu_au
• YouTubeyoutube.com/@MediationInstituteAu
• Facebookfacebook.com/mi.mediation
• LinkedInlinkedin.com/school/mediation-institute-training

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediation Institute Pty Ltd