Interact Support

What Interact Support does

Interact Support Inc is an Australian not-for-profit social enterprise founded in 2015, headquartered (via a paperless PO Box) in Loch Sport, Victoria, and operating with 8 staff across Australia. It delivers two service lines: Interact Online, a Family Dispute Resolution (FDR) service that helps separating couples resolve parenting, child support, and property settlement matters and issue Section 60I certificates under the Family Law Act; and the Interact Community Dispute Resolution Service (ICDRS), which provides neighbour, relationship, workplace, and not-for-profit mediation alongside workshops and the New Ways for Families parenting course.

The platform is a remote-first delivery stack rather than a proprietary technology product. Services are conducted over video conferencing and phone, supported by HubSpot for CRM and intake, Stripe for PCI-DSS-compliant payments, Thinkific for course delivery, and Google Analytics for web measurement. The differentiator is process design — a structured eight-stage mediation model, a co-mediation approach using two AMDRAS-accredited mediators, trauma-informed risk screening, and a "no waiting list" positioning versus traditional in-person FDR.

The business model is means-tested and donation-supported. Community mediation is billed at $250 per hour for those able to pay, pre-mediation is free for low-income participants, hardship discounts apply for healthcare card holders, and neighbour mediation is offered pro bono by volunteer mediators. Revenue streams are therefore a mix of fee-for-service, hardship-funded subsidy, and donations, with no venture capital or institutional investment backing the organisation. Customer reach is Australia-wide via online channels, supplemented by referral partnerships (Surf Life Saving Queensland via MOU, Mediation Institute, Mi Mediators Network).

Name

Interact Support

Legal name

Interact Support Inc

Website

https://interact.support

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Interact Support Inc is an Australian not-for-profit that delivers online Family Dispute Resolution and community mediation (ICDRS) Australia-wide via accredited mediators, using means-tested fees, hardship funding, and donations.

Ownership category

akta.pro rank

Headquarters

HQ city

Loch Sport

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Family Dispute Resolution Services: Means-tested fees for Family Dispute Resolution services, with hardship provisions and discounts available for healthcare card holders and those experiencing financial difficulty. The service is low-cost with no waiting lists.
2. Community Mediation Services: Means-tested fees based on ability to pay. Pre-mediation stage is free for low-income participants. Standard mediation fee of $250 per hour for those who can afford to pay, contributing to support pro-bono services.
3. Donations and Hardship Fund Support: Social enterprise not-for-profit accepting donations to support the hardship fund, ensuring no one is turned away due to financial situation. Donations help fund free pre-mediation for those in need.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Interact Support delivers online Family Dispute Resolution (FDR) and community mediation services across Australia via video conferencing. Its two core service divisions — Interact Online FDR and Interact Community Dispute Resolution Service (ICDRS) — help separating families with parenting, child support and property matters, and help individuals, neighbours, workplaces and not-for-profits resolve disputes through accredited mediators. Services are means-tested with hardship discounts and pro-bono options, supplemented by online courses and workshops.

Product overview

Interact Support Inc operates two core service divisions: Interact Online (Family Dispute Resolution) providing online FDR services for separating families dealing with parenting, child support, and property matters; and Interact Community Dispute Resolution Service (ICDRS) offering community-based mediation for neighbours, relationships, workplaces, and not-for-profit organisations. The company also provides supplementary services including the New Ways for Families online course, various workshops (Conflict Management First Aid, Mediation Information Sessions, Conflict Management for One), and Mediator Facilitated Negotiation. All services are means-tested with hardship provisions, offered primarily online Australia-wide with some in-person options.

Differentiator

Problem solved

Functional benefit

Brands

• Interact Online - No Waiting List: Online Family Dispute Resolution Services
• ICDRS - Community
• New Ways for Families
• ICDRS Pro-Bono Neighbour Mediation Service

Quantifiable outcome

• Pre-mediation stage free for low-income participants through hardship fund
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Surf Life Saving QueenslandcoreStrategic or Co-development Partner · 1 January 2025Formal MOU partnership bringing ICDRS dispute resolution services directly to surf lifesaving clubs across Queensland. The partnership provides independent mediation, conflict management support tailored to volunteer-driven organizations, and flexible online/in-person options to help clubs resolve disputes before they escalate.
• Mediation InstitutecoreStrategic or Co-development PartnerClose working relationship with Mediation Institute, Australia's second-largest mediation training and registration organization. Founder Joanne Law is Director of both Interact Support and Mediation Institute, ensuring alignment in professional standards and training quality.
• New Ways for FamiliescoreStrategic or Co-development PartnerOffers the New Ways for Families course and coaching program, a research-backed methodology for teaching parents skills to manage high-conflict situations. Course available online and as workshops, integrated into FDR service offerings.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CatholicCare Australia: Faith-based not-for-profit providing family services including mediation, counselling, and family law support across Australia. Comparable in mission-driven non-profit positioning and family-focused service mix, with broader scope including aged care and refugee services.
• Relationships Australia: Australia's largest national provider of family dispute resolution, counselling, and relationship support services. Directly comparable to Interact Support's Interact Online FDR offering, operating across multiple states with both online and in-person delivery, though larger and federally funded.
• The Mediation Centre: Australian ADR service provider offering family, community, and workplace mediation. Directly comparable to Interact Support's ICDRS service in scope, with a similar online/in-person hybrid delivery model across multiple jurisdictions.
• Centacare: Catholic agencies providing family relationship services, mediation, and community support across Australia. Directly comparable to Interact Support in family dispute resolution and community mediation offerings, with established regional footprints.
• Uniting (Australia): Large Australian community services organization providing family support, mediation, and counselling. Comparable in social-enterprise non-profit structure and family law services portfolio, with significantly larger scale and broader service diversity.

Broad incumbents

• Family Relationship Centre (Australian Government): Government-funded network of Family Relationship Centres providing free FDR, child-focused mediation, and post-separation services. Operates as the dominant public-sector alternative to Interact Support, with broader service scope but historically long waiting lists that Interact Support explicitly targets.

Others

• Resolution Institute: Leading Australian professional body for mediators, arbitrators, and adjudicators. Comparable as an industry standards and accreditation body relevant to Interact Support's regulatory positioning, but not a direct service provider.
• Mediation Institute Australia: Australia's second-largest mediation training and registration organization, with which Interact Support has a close partnership. Comparable as an accreditation and training body supporting the broader mediation ecosystem, not a direct service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@InteractSupport
• Facebookfacebook.com/interactSupport
• LinkedInlinkedin.com/company/interact-support

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interact Support