MetLife Lebanon

What MetLife Lebanon does

MetLife Lebanon is a Beirut-headquartered branch/subsidiary of MetLife, Inc. (NYSE: MET), operating in Lebanon since 1953 as the first licensed insurer in the country and currently holding 17% market share as the country's leading life insurer. The business distributes individual life and health insurance (Term, Decreasing Term, MetSeries, FutureSeries, Extra Med, Critical Protect, Circles of Protection) and corporate group insurance (Group Medical, Group Life & Disability, Personal Accident suite, Workmen's Accident Shield, Group Critical Illness) through a multi-channel model: nine direct sales offices across Lebanon, a tiered agency network (Falcons, Guardians, Lions, Stars, DSF, Franchise), a dedicated business relationship management team for corporate accounts, and digital self-service via the MyMetLife customer portal and GlobeMed FIT mobile app. The firm partners with GlobeMed for TPA claims administration, Assist America for global emergency assistance, Bank Audi for premium payment rails, and Franklin Templeton, PineBridge, Legg Mason, and Vanguard for investment-linked fund offerings. Revenue is generated primarily through recurring insurance premiums across individual and group lines, supplemented by fees on investment-linked products that distribute global offshore funds.

The underlying technology stack is a conventional insurance policy administration system fronted by the MyMetLife web portal (policy registration, account management, fund performance tracking, statements) and the GlobeMed FIT mobile application (iOS/Android) for claims submission, provider search, and family management. No proprietary AI/ML capabilities are disclosed; the technology differentiators cited are ease-of-use implementation rather than algorithmic sophistication. The company is PCI DSS compliant for card payments and operates a Global Privacy and Data Protection Program aligned with GDPR principles. MetLife Lebanon benefits from the parent's global scale — MetLife, Inc. manages $600 billion in assets and serves ~100 million customers across nearly 50 countries — but the Lebanon entity is operationally independent within the MEA region, which is anchored by a regional office in Dubai (DIFC) and sibling operations in Jordan, Egypt, Turkey, and Palestine.

Customer engagement is conducted through a sales-led GTM combining direct consultant outreach, agency recruitment campaigns targeting MDRT qualification, content marketing via blog and testimonial content, and online inquiry forms. The business sustains substantial claims volume — over 288 claims paid per day on average and $65 million in claims plus $194 million in surrenders/maturities between 2022-2024 — providing a steady operational base. The company does not publicly disclose Lebanon-specific revenue, headcount growth, or premium volume, and the input data does not provide quantitative growth indicators to triangulate trajectory with confidence.

Name

MetLife Lebanon

Legal name

Metropolitan Life Insurance Company

Website

https://metlife.com.lb

Company type

Public

Founded year

1953

Operating status

Operating

Headcount range

101–250 employees

Short description

MetLife Lebanon is a subsidiary of MetLife, Inc. (NYSE: MET) operating in Lebanon since 1953, distributing individual life and health insurance plus corporate group insurance products through direct sales offices, agency networks, and digital platforms, and holding 17% life insurance market share.

Ownership category

akta.pro rank

Product category

Life Insurance

NAICS

Direct Life Insurance Carriers (524113), Direct Health and Medical Insurance Carriers (524114)

SIC

Life Insurance (6311), Accident & Health Insurance (6321)

akta.pro primary industry

Group Term Life Insurance (FSAIAAAJ)

Keywords

• Life insurance products
• Accident health insurance
• Group employee benefits
• Investment linked insurance
• Retirement savings planning

Headquarters

HQ city

Beirut

HQ country

Lebanon

HQ region

Middle East

Offices13 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Individual Life Insurance Premiums: Recurring premium payments for term life, decreasing term, whole life (MetSeries), and investment-linked (FutureSeries) insurance policies. Premiums can be paid monthly, quarterly, semi-annually, or annually.
2. Accident and Health Insurance Premiums: Recurring premiums for personal accident, critical illness (Critical Protect), hospitalization (Extra Med), and Circles of Protection policies. Coverage includes global emergency assistance services.
3. Group Corporate Insurance Premiums: Employer-paid group insurance plans including medical coverage, life insurance, disability, and accident plans for employees. Minimum requirements: 10 employees, $5,000 annual medical premium, $1,000 group life premium.
4. Investment Fund Management: Investment-linked insurance products provide access to offshore investment funds (Franklin, PineBridge, Templeton, Legg Mason, Vanguard) with associated management fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

MetLife Lebanon sells individual life and accident/health insurance policies (term life, whole life, investment-linked, critical illness, hospitalization, personal accident) and corporate group insurance plans (group medical, group life and disability, group personal accident, workmen's accident shield) to consumers and businesses across Lebanon, supported by the MyMetLife online portal and the GlobeMed FIT mobile app for policy administration and claims.

Product overview

MetLife Lebanon is a subsidiary of MetLife, Inc., operating in Lebanon since 1953 and holding a 17% market share as the country's leading life insurer. Its product portfolio is organized into individual insurance solutions and business/corporate insurance solutions, supplemented by digital customer platforms. Individual offerings span life insurance (Term Insurance, Decreasing Term Insurance, MetSeries, FutureSeries), accident and health insurance (Circles of Protection, Extra Med, Critical Protect), savings and education planning, and retirement planning. Business solutions include Group Medical Plans, Group Life & Disability, Accidental Death and Disability, Accidental Medical Expense Reimbursement, Accidental Disability Income, Business Travel Accident Insurance, Group Critical Illness, and Workmen's Accident Shield. A full range of investment funds (equity, bond, multi-asset, liquidity) from Franklin Templeton, PineBridge, Legg Mason, and Vanguard is accessible through investment-linked plans. Digital engagement is enabled via the MyMetLife customer portal, the GlobeMed FIT mobile app for group insurance members, and Global Emergency Assistance Services powered by Assist America.

Differentiator

Problem solved

Functional benefit

Products and services

• Term Insurance Individual life insurance providing financial protection over a fixed period with coverage up to $15 million, simple one-year renewable terms, and an optional transition to permanent life insurance without medical exams.
• Decreasing Term Insurance Individual term life insurance with coverage that reduces over time, starting from $25,000, covering permanent total disability, death, war, and terminal illness with flexible premium and coverage periods of 5 to 30 years.
• MetSeries Flexible investment-linked whole life insurance plan with inflation protection (2%, 4%, or 6% annual contribution increases), adjustable contributions, bonus contributions up to USD 500 for key life events, and cash value accumulation for savings, education, and retirement.
• FutureSeries Investment-linked insurance plan with life insurance coverage providing access to offshore funds, up to 80% partial withdrawals, indexation options of 2%, 4%, or 6%, milestone bonuses up to USD 500, accelerated terminal illness benefit up to USD 250,000, and telemedicine access to US medical centers.
• Circles of Protection Customizable personal accident insurance plan with selectable coverage modules including accidental medical reimbursement, disability income, guaranteed income protector, accidental death and disability, and weekly indemnity.
• Extra Med Supplemental hospitalization insurance with worldwide coverage paying $100 to $300 per day in-hospital benefits, doubled for ICU admissions or hospitalizations from cancer, heart attack, or stroke, covering up to 104 weeks of continuous hospitalization.
• Critical Protect Critical illness insurance offering lump-sum payment upon diagnosis of covered illnesses with immediate day-one coverage, no waiting periods, and options covering 3, 6, or 33 critical illnesses. Family discounts of 20% for spouse and 30% per child apply.
• Group Medical Plans Corporate healthcare plans providing in-patient and out-patient coverage with access to Lebanon's largest hospital and clinic network, with optional dental, optical, psychiatric, maternity, and telemedicine benefits for employer groups of 10 or more employees.
• Group Life & Disability Group employee life and disability insurance offering lump-sum death benefits, flexible payments based on earnings or job title, advance terminal illness payments, and permanent disability coverage with customizable optional benefits.
• Accidental Death and Disability Plan Group financial compensation plan providing 24-hour coverage for accidental death, permanent total disability, and loss of sight, hearing, and speech for employees and common interest groups.
• Accidental Medical Expense Reimbursement Group accident health insurance covering medical care expenses for employees and common interest groups, including physician treatment, hospital facility usage, and nurse hiring with year-round no territorial restrictions.
• Accidental Disability Income Group weekly income support plan providing long-term weekly income for up to 52 weeks during disability caused by an accident, with 24-hour occupation-customized coverage.
• Business Travel Accident Insurance Pre-paid group plan providing comprehensive protection for employees on work trips abroad, covering trips up to 90 days each for a full year, with Platinum, Gold, and Silver tier options including evacuation, repatriation, and bail bond benefits.
• Group Critical Illness Group critical illness insurance for businesses protecting employees from financial strain of severe medical conditions including cancer, heart attack, and stroke, with 24/7 year-round coverage and customizable plans.
• Workmen's Accident Shield Employer liability insurance providing 24/7 workforce protection covering permanent and partial disability benefits, unlimited accident-related medical expenses, and accidental death coverage for employees.
• Investment Funds A selection of offshore investment funds including equity, bond, multi-asset, and liquidity funds from Franklin Templeton, PineBridge, Legg Mason, and Vanguard, available through investment-linked insurance products.
• MyMetLife Online customer portal enabling policyholders to manage policies, track fund performance, access statements, update personal details, and monitor insurance coverage.
• GlobeMed FIT Mobile App Mobile application (iOS and Android) providing employees with instant policy access, claims submission, coverage tracking, medication updates, family management, and network healthcare provider search for group medical members.
• Global Emergency Assistance Services Global emergency travel and medical assistance service provided through Assist America, covering medical evacuation, repatriation, hospital admission assistance, bereavement reunion, compassionate visits, and early return for terminal illness or family death.

Quantifiable outcome

• $65 million in claims paid between 2022-2024
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Assist AmericacoreTechnology or IntegrationAssist America provides the Global Emergency Assistance Services program offering 24/7 support including emergency medical evacuation, repatriation, bereavement reunion, compassionate visits, medical referrals, prescription assistance, and foreign hospital admission assistance.
• GlobeMedcoreTechnology or IntegrationGlobeMed serves as Third-Party Administrator for claims processing and provides the GlobeMed FIT mobile application for policyholders to access insurance information, submit claims, and find healthcare providers.
• Bank AudiminorChannel Partner/ Reseller/ DistributorMetLife customers can pay premiums via Bank Audi's neo app and Bank Audi app, providing convenient payment options through established banking channels.
• Major Lebanese Hospitals and Healthcare ProviderscoreTechnology or IntegrationMetLife has partnerships with most major hospitals, laboratories, and pharmacies in Lebanon including university hospitals, providing the largest network of healthcare providers for policyholders.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• Allianz Group (Middle East): Allianz is a global insurance and asset management leader with MENA presence, offering life and health products comparable to MetLife's portfolio. Competes in Lebanon and broader region as a diversified incumbent with stronger P&C breadth.
• Aetna International (Middle East): Aetna International (CVS Health subsidiary) provides expatriate and group health benefits across MEA. Comparable to MetLife Lebanon's group accident & health products, particularly for multinational employer accounts.
• Zurich Insurance Middle East: Zurich Insurance has GCC operations offering life, accident, and group benefits to corporate clients. Comparable to MetLife Lebanon's group and individual offerings with broader commercial insurance portfolio.
• Liberty Mutual Insurance (MENA): Liberty Mutual operates in MENA offering personal accident and group benefits. Comparable to MetLife Lebanon's AD&D, Business Travel Accident, and Workmen's Accident Shield offerings with broader commercial lines.

Direct peers

• Bankers Assurance SAL (Lebanon): One of Lebanon's largest domestic insurance companies offering life and general insurance. Directly competes with MetLife Lebanon in the local individual and group life market segments.
• Aman Insurance SAL (Lebanon): Lebanese insurance provider offering life, health, and group coverage. Direct in-country competitor to MetLife Lebanon for individual and corporate clients in the Lebanese market.
• AXA Insurance Gulf & Levant: AXA operates in Lebanon and the broader MENA region offering life, health, and group insurance products. Direct competitor in the Lebanese life insurance market with comparable global brand strength and multi-channel distribution.
• Cigna Middle East: Cigna provides health, accident, and group benefits across the MEA region. Closely comparable to MetLife Lebanon's Extra Med, Critical Protect, and Group Medical offerings for both individual and corporate segments.

Regional players

• Bupa Arabia: Leading health insurance provider in Saudi Arabia offering group medical and individual health coverage. Comparable to MetLife Lebanon's Extra Med and Group Medical Plans, but geographically focused on Saudi Arabia.
• Medgulf (Middle East): Medgulf is a MENA-focused insurer and TPA offering group medical and life products. Notably a MetLife TPA partner via GlobeMed FIT integration in Lebanon, but also a competitor in regional health benefits.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/metlife-lebanon

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MetLife Lebanon