What Gemeente Midden-Delfland does

Gemeente Midden-Delfland is a Dutch municipal government entity (gemeente) located in the Province of South Holland, Netherlands, formed on January 1, 2004 through the merger of the former municipalities of Maasland and Schipluiden. The municipality spans approximately 5,000 hectares across three main villages — Den Hoorn (8,365 residents), Maasland (6,702), and Schipluiden (4,288) — plus the smaller hamlets of 't Woudt and De Zweth, serving a total population of 19,355 as of January 2026. It provides the full statutory range of Dutch municipal services: civil registration (Burgerzaken), building and environmental permits, waste management, social services, spatial planning, local taxation, and economic development support. The municipality's distinctive positioning rests on its preservation of an authentic agricultural peat-meadow landscape within the highly urbanized Randstad, protected under the 2017 Bijzonder Provinciaal Landschap designation, and its status as the first Cittaslow-certified municipality in the Netherlands (2008).

The organization's service delivery is built on a hybrid digital-plus-in-person architecture: the mijn.middendelfland.nl citizen portal and appointment scheduling system (DigiD-authenticated for citizens, eHerkenning for businesses) handle online transactions; the BuitenBeter app and web form support public-space issue reporting; permits are processed through the national Omgevingsloket platform; and the Customer Contact Center (KCC) at the Schipluiden town hall plus the newer WIJ Midden-Delfland community hub in Den Hoorn (launched November 2024) handle in-person and assisted service delivery. The municipality operates with approximately 180 employees and an undisclosed annual budget, funded primarily through national government distribution (gemeentefonds), local taxes (waste tax at €326-433 per household, sewerage levy at €230.96 per property, OZB on WOZ value), and statutory fees.

Its go-to-market is by definition direct-to-government: monopoly provision of mandatory public services to citizens, businesses, and visitors within its jurisdictional boundaries, with no competitive go-to-market motion. Customer segments are citizens (primary), local entrepreneurs and businesses (permits and economic development), and visitors/recreational users (Cittaslow positioning, landscape access). The municipality is governed by a municipal council, a college of mayor and aldermen, with strategic partnerships anchored in the Landschapstafel BPL (joint landscape governance with 9 neighboring municipalities plus water and nature authorities), the Innovatienetwerk Midden IN Delfland (urban-rural innovation), and knowledge-institution links to TU Delft and Lentiz College.

Name

Gemeente Midden-Delfland

Legal name

Gemeente Midden-Delfland

Website

https://middendelfland.nl

Company type

Public

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Midden-Delfland is a Dutch municipal government in South Holland serving 19,355 residents across Den Hoorn, Maasland, and Schipluiden, delivering statutory public services including civil registration, permits, waste management, and social services under Cittaslow and Bijzonder Provinciaal Landschutz status.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Solid Waste Collection (562111)

SIC

Refuse Systems (4953), Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Local Public Health & Human Services Administration (BPAIACAK), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Local government services
• Public administration services
• Civil registration services
• Waste management services
• Permit processing services

Headquarters

HQ city

Schipluiden, Zuid-Holland

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Local Taxes and Levies: Municipality generates revenue through various local taxes and levies including waste tax (afvalstoffenheffing), sewerage levy (rioolheffing), and property taxes (onroerendezaakbelastingen).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Gemeente Midden-Delfland is a Dutch municipal government entity providing public administration services to approximately 19,355 residents across the villages of Den Hoorn, Maasland, Schipluiden, and the neighborhoods 't Woudt and De Zweth. The municipality delivers civil affairs services (passports, ID cards, marriage registration, certificates), waste management, sewerage services, building and environmental permits, spatial planning, social services, recreation, and tax collection. Services are funded through local taxes (waste tax, sewerage levy, property tax/OZB) and delivered via digital portals, in-person counter at the Schipluiden town hall, telephone, and the national Omgevingsloket platform.

Product overview

Gemeente Midden-Delfland is a Dutch municipality offering a suite of digital and in-person public services. The core digital infrastructure consists of the mijn.middendelfland.nl citizen portal (for document requests, complaints, objections, and citizen initiatives) and the appointment scheduling system for in-person services at Burgerzaken. Residents report public space issues via the BuitenBeter web/mobile application. Construction and environmental permits are processed through the national Omgevingsloket platform, with pre-application consultations available. The municipality also operates community hubs under the WIJ Midden-Delfland brand. Services requiring authentication use DigiD (citizens) and eHerkenning (businesses). All services are accessible in-person at the town hall in Schipluiden.

Differentiator

Problem solved

Functional benefit

Products and services

• mijn.middendelfland.nl Digital citizen service portal providing online access to municipal services including building dossier requests, complaints, objections, resident initiatives (inwonersinitiatief), and opinion submissions. Residents authenticate via DigiD, businesses via eHerkenning.
• Afspraak Maken (Appointment Scheduling) Online appointment booking system for residents to schedule visits to Burgerzaken (civil affairs) for document pickup and other services requiring in-person attendance.
• Melding Buitenruimte (Public Space Reporting) Online service and mobile app (BuitenBeter) for residents to report issues in public spaces including broken streetlights, potholes, maintenance needs, and safety concerns. Accessible via web form and smartphone application.
• Bouwdossier Opvragen (Building File Request) Digital and postal service for requesting building files and architectural drawings of properties built after 1920. Residents and businesses apply online via DigiD or eHerkenning. Fees apply per quarter hour.
• Omgevingsvergunning (Environmental Permit) Permit service for construction, renovation, demolition, and land use changes. Processed through the national Omgevingsloket platform. Includes omgevingsoverleg (pre-application consultation) for feasibility assessment before formal permit submission.
• Inwonersinitiatief (Citizen Initiative) Platform allowing residents, groups, or organizations to propose taking over municipal tasks if they can perform them better or more cost-effectively. Applications submitted digitally via DigiD or eHerkenning.
• WIJ Midden-Delfland Community hub initiative providing informal meeting spaces in local libraries where residents can ask questions, learn skills, get help with administrative tasks, and connect with others. Operated as a collaboration between the library, the municipality, and Stichting Welzijn Midden-Delfland.

Quantifiable outcome

• 19,355 residents served across 3 main villages and 2 neighborhoods

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Six partnerships are on record, tiered core.

• Landschapstafel BPL (Landscape Table BPL)coreStrategic or Co-development Partner · 14 November 2017Collaboration of 9 municipalities (Delft, Lansingerland, Maassluis, Midden-Delfland, Pijnacker-Nootdorp, Rotterdam, Schiedam, Vlaardingen, Westland), Hoogheemraadschap van Delfland, Staatsbosbeheer, Natuurmonumenten, Agrarisch Natuurvereniging Vockestaert, Midden-Delfland Vereniging, and LTO Noord afdeling Delflands Groen. Jointly working on protection and development of the landscape between cities through execution of BPL vision goals.
• Innovatienetwerk Midden IN DelflandcoreStrategic or Co-development PartnerInnovation network connecting entrepreneurial innovators from rural Midden-Delfland with those from surrounding cities. Partners include dairy farmers, sustainable agriculture initiatives, food forest developers, and citizen-owned farms. Jointly working on experiments contributing to an economically vital Midden-Delfland with quality pastoral landscape.
• Greenport Westland-OostlandcoreStrategic or Co-development PartnerThe municipality benefits from the strength of Greenport Westland-Oostland, which is significant for the horticulture sector. The municipality directs towards sustainable innovation and preservation of cultivation area in horticulture.
• Hoogheemraadschap van DelflandcoreStrategic or Co-development PartnerWater board partnership in the Landschapstafel BPL for landscape protection and development, water management, and spatial quality.
• StaatsbosbeheercoreStrategic or Co-development PartnerNature management organization partner in Landschapstafel BPL for biodiversity and landscape preservation.
• NatuurmonumentencoreStrategic or Co-development PartnerNature conservation organization partner in Landschapstafel BPL for protecting natural areas and recreational opportunities.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Gemeente Maassluis: Direct neighbor and BPL Landschapstafel partner. Provides the same portfolio of municipal services to its residents while sharing responsibility for the green landscape between cities.
• Gemeente Schiedam: Bordering municipality that also participates in the Landschapstafel BPL and contributes to the inter-municipal Landscape Development Perspective (2009). Operates a comparable municipal service portfolio for an urban-adjacent population.
• Gemeente Westland: Neighboring municipality and co-partner via Greenport Westland-Oostland. Comparable in delivering municipal services while managing high-pressure horticultural and residential interests, also participates in the Landschapstafel BPL.
• Gemeente Lansingerland: Adjacent municipality that is also a BPL Landschapstafel partner and combines suburban growth with horticultural landscape within the Randstad. Shares the dual identity of residential expansion and protected green-space management.
• Gemeente Pijnacker-Nootdorp: Direct neighboring municipality of comparable mid-sized, semi-rural character and a co-partner in the Bijzonder Provinciaal Landschap Landschapstafel BPL. Operates an identical mix of civil affairs, waste administration, permits, and landscape stewardship functions.

Others

• Avalex: Regional waste collection and processing company that handles municipal waste streams for many South Holland municipalities, including those surrounding Midden-Delfland. Acts as an outsourced operational layer for the waste tax revenue the municipality administers.
• Cittaslow International: International network of small municipalities (now also including larger 'Cittaslow Earth' cities) that granted Midden-Delfland its certification in 2008. Provides brand, peer-learning, and exchange infrastructure but does not compete with the municipality.
• Hoogheemraadschap van Delfland: Regional water authority and core Landschapstafel BPL partner responsible for water management, dikes, and water quality across the Delfland catchment. Functionally adjacent — not a competitor — but a critical coordination partner for landscape and infrastructure decisions.

Broad incumbents

• VNG (Vereniging van Nederlandse Gemeenten): Umbrella association and lobby organization for all 342 Dutch municipalities. Acts as a broader incumbent representing the sector to national government and provides shared digital infrastructure, policy frameworks, and benchmarking relevant to Midden-Delfland's service delivery model.
• Provincie Zuid-Holland: The provincial government that granted the Bijzonder Provinciaal Landschap designation (2017) and oversees spatial planning for the region. Operates one administrative tier above the municipality and shapes the regulatory envelope within which Midden-Delfland delivers services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCn-a7J1Ku5MlLEiO4Z5rK8w
• Facebookfacebook.com/gemMiddenDelfland
• LinkedInlinkedin.com/company/gemeente-midden-delfland
• Instagraminstagram.com/middendelfland

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Midden-Delfland