MILFORD, TOWN OF

Municipal Government Servicesmilford-indiana.org

The Town of Milford Indiana is a small incorporated municipal government in Kosciusko County, Indiana, serving 1,614 residents with water/sewer utilities, trash collection, police, fire, street maintenance, and clerk/administrative services via Paymentus billing and REACH Alert notifications.

Company typePrivate
Founded1880
HeadquartersMilford, United States
Headcount1–10
GTM typeB2C
OfferingServices

What MILFORD, TOWN OF does

The Town of Milford Indiana is an incorporated municipal government in Kosciusko County, Indiana, serving a population of 1,614 residents across 673 households (2020 US Census). Established in 1836 and incorporated in 1880, the town delivers essential municipal services including water and wastewater utilities, trash and yard waste collection, snow removal, street maintenance, police protection (five full-time and two reserve officers dispatched via the Kosciusko County Communications Center), and fire protection. Governance is vested in an elected three-member Town Council (Doug Ruch, Ken Long, James Smiley) with Patricia Gall serving as Town Clerk and Renda Loetz as Deputy Clerk.

The town's core technology stack is conventional and outsourced: its public-facing website runs on WordPress via MicroByte Enterprise; utility billing is processed through the Paymentus platform (supporting ACH, debit/credit, and digital wallets); and resident notifications are delivered via the REACH Alert system. There is no proprietary technology, no mobile application, and no developer-facing API. Operational services such as trash hauling are contracted out to Sweetheimer Trash Removal. Documented compliance artifacts include the ADA Transition Plan, Title VI Implementation Plan, and annual Consumer Confidence Reports for water quality.

The revenue model is structurally that of a municipal government rather than a commercial enterprise: recurring monthly water and sewer billings (due by the 15th), monthly trash collection fees, one-time utility deposits varying by property type, property taxes, and intergovernmental transfers. Pricing is governed by the Water Rate Ordinance (Ordinance-2025-06) and Sewer Rate Ordinance (ORDINANCE-2022-3). Go-to-market is direct-to-resident via Town Hall, drop box, mail, phone (1-833-944-0068), and the online Paymentus portal. Customer segments are residential households (primary) and a small set of local businesses including The Papers Inc., Chore-Time Brock, Bison Coach, and Phend & Brown. No commercial revenue is publicly disclosed.

MILFORD, TOWN OF firmographics

Firmographics

Name: MILFORD, TOWN OF
Legal name: Town of Milford Indiana
Website: https://milford-indiana.org
Company type: Private
Founded year: 1880
Operating status: Operating
Headcount range: 1–10 employees
Short description: The Town of Milford Indiana is a small incorporated municipal government in Kosciusko County, Indiana, serving 1,614 residents with water/sewer utilities, trash collection, police, fire, street maintenance, and clerk/administrative services via Paymentus billing and REACH Alert notifications.
Ownership category
akta.pro rank

MILFORD, TOWN OF industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310), Waste Collection (56211)
SIC: Sanitary Services (4950), Water Supply (4941), Refuse Systems (4953)
akta.pro primary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
akta.pro secondary industries: Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Stormwater Management & MS4 Compliance Services (BPALAMAL)

Keywords

Municipal water utilities
Wastewater services
Trash collection
Public safety
Municipal administration

Where MILFORD, TOWN OF is headquartered

Location

Headquarters

HQ city: Milford
HQ country: United States
HQ region: North America

Offices3 records

Markets served

MILFORD, TOWN OF business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Revenue model

Water Utility Billing: The Clerk Treasurer's Office bills and collects water and wastewater utility accounts. Revenue generated from residential and commercial water/sewer service charges. Payments due by the 15th of every month. Deposits required and vary by property type.
Municipal Tax Revenue: Standard municipal government funding through local tax revenue, property taxes, and other municipal revenue streams collected by the Clerk's Office.
Utility Connection Fees: Deposits collected from new utility customers, varying by property type (residential vs commercial). One-time fees collected upon service initiation.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Standard Utility Service - Residential
Subscription	Monthly	Standard Utility Service - Commercial
Subscription	Monthly	Trash Collection Service

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

MILFORD, TOWN OF product offering

Product offering

Core offering

The Town of Milford Indiana provides essential municipal services to its residents, including water and wastewater utilities, trash and yard waste collection, snow removal, police and fire protection, and administrative services through the Town Clerk-Treasurer's Office. Services are billed monthly, with payments accepted in-person, online, by phone, by mail, or via drop box.

Product overview

The Town of Milford provides municipal government services including utilities (water, sewer, trash collection), public safety (police and fire departments), administrative services through the Town Clerk's Office, and online bill payment via the Paymentus platform. Community notification is handled through REACH Alert. The town serves approximately 1,614 residents as of the 2020 census.

Differentiator

Problem solved

Functional benefit

Products and services

Water and Wastewater Utilities
Trash Collection Service
Yard Waste and Brush Collection
Snow Removal Service
Police Department Services
Fire Department Services
Town Clerk Services
Online Bill Payment System
REACH Alert Notification System
Town Council Meetings

Companies that use MILFORD, TOWN OF

Customer profile

Named customers2 records

Segments2 records

Ideal customer profiles2 records

MILFORD, TOWN OF technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration2 records

MILFORD, TOWN OF partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered minor and core.

NIPSCOminorOthersNorthern Indiana Public Service Company provides electricity and natural gas services to the town and its residents.
Sweetheimer Trash RemovalcoreChannel Partner/ Reseller/ DistributorContracted trash collection service provider. Picks up garbage every Thursday using Sweetheimer-provided trash containers (toters). Additional services available for extra toters or large items. Contact: (574) 594-5142.
PaymentuscoreTechnology or IntegrationOnline bill payment platform provider for utility bills. Supports automatic/scheduled payments, digital statements, debit/credit/ACH/eCheck, digital wallets (Amazon Pay, Apple Pay, Google Pay, PayPal, Venmo). Portal: https://ipn4.paymentus.com/cp/mlfd
Kosciusko County Communications CentercoreStrategic or Co-development PartnerDispatch services provider for the Milford Police Department. Handles all emergency and non-emergency call dispatching for the town's police force.
Kosciusko County ChamberminorStrategic or Co-development PartnerCounty-level chamber of commerce providing business resources and networking for Milford businesses.
Kosciusko County WebsiteminorOthersCounty government website providing access to county services and information relevant to Milford residents.
Indiana 811 (Call Before You Dig)minorOthersState utility locating service required before any digging to prevent damage to underground utilities.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

MILFORD, TOWN OF competitors and assessment

Company assessment

Broad incumbents

City of Warsaw, Indiana: Kosciusko County seat and the broader incumbent municipal provider in the same county. Offers the same categories of utility and public safety services but at larger scale and broader geographic scope, providing a regional benchmark.

Regional players

City of Ligonier, Indiana: Small Indiana city in neighboring Noble County operating municipal water, sewer, electric, and street services. Comparable operating model for a small Indiana municipal utility provider in an adjacent region.

Others

Indiana Office of Utility Consumer Counselor (OUCC): Indiana state regulatory body that reviews municipal utility rate cases and oversees compliance for entities like Milford's water and wastewater utilities. Not a competitor but a directly relevant counterpart in the operating environment.
Indiana Department of Environmental Management (IDEM): State regulator that oversees drinking water and wastewater compliance for Indiana municipalities, including Milford. Indirectly comparable as the governing counterpart for CCR reporting and MS4/stormwater compliance referenced in Milford's materials.

Direct peers

Town of Pierceton, Indiana: Small Indiana town in Kosciusko County providing similar municipal utility billing, public works, and clerk-treasurer functions. Closely comparable in scale and service portfolio.
Town of Mentone, Indiana: Small Indiana town in Kosciusko County delivering municipal utilities and public works services to a similarly small residential population. Direct peer in scale and service mix.
Town of Syracuse, Indiana: Adjacent Kosciusko County town offering comparable municipal utilities (water/sewer) and public works services. Similar population scale and Indiana municipal governance structure make it a tight direct peer.
Town of Winona Lake, Indiana: Small Kosciusko County town operating municipal water, sewer, and street services for a comparable residential base. Operates under the same Indiana municipal framework as Milford with overlapping service lines.
Town of Cromwell, Indiana: Small Indiana town in Noble County providing municipal water and sewer services to a similarly modest population base. Operates with a comparable small-town Indiana municipal model.
Town of North Webster, Indiana: Another small town within Kosciusko County, Indiana that provides comparable municipal water, sewer, and trash services to a similarly sized lakeside residential population. Direct peer in scale, geography, and service mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

MILFORD, TOWN OF compliance and trust

Trust signal

Compliance3 records

MILFORD, TOWN OF financial estimates

Financial estimate

Revenue estimate

Valuation estimate

MILFORD, TOWN OF leadership team

Management profile

Number of profiles

Profiles6 records

MILFORD, TOWN OF funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

MILFORD, TOWN OF M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MILFORD, TOWN OF

What does MILFORD, TOWN OF do?

Is MILFORD, TOWN OF a public or private company?

MILFORD, TOWN OF is a private company. It is classified as state government owned and is currently operating.

When was MILFORD, TOWN OF founded?

MILFORD, TOWN OF was founded in 1880. It employs 1 to 10 people.

Where is MILFORD, TOWN OF based?

MILFORD, TOWN OF is headquartered in Milford, United States, in the North America region.

How does MILFORD, TOWN OF make money?

Three revenue lines are on record. Water Utility Billing is the primary driver. The others are municipal Tax Revenue and utility Connection Fees.

Who are MILFORD, TOWN OF's main competitors?

City of Warsaw, Indiana is listed as a broad incumbent. City of Ligonier, Indiana is listed as a regional player. Others are Indiana Office of Utility Consumer Counselor (OUCC) and Indiana Department of Environmental Management (IDEM). Direct peers are Town of Pierceton, Indiana, Town of Mentone, Indiana, Town of Syracuse, Indiana, Town of Winona Lake, Indiana, Town of Cromwell, Indiana and Town of North Webster, Indiana.

Does MILFORD, TOWN OF have an API?

No public API is recorded for MILFORD, TOWN OF.

What industry is MILFORD, TOWN OF in?

MILFORD, TOWN OF's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPALAMAA, Municipal Wastewater Collection (Sewer Networks). Its NAICS code is 2213 and its SIC code is 4950.