Millbrook Healthcare

What Millbrook Healthcare does

Millbrook Healthcare is a UK-based, privately-held provider of community health and social care services, operating for over 30 years from its headquarters in Totton, Southampton. The company delivers four integrated service lines on behalf of the NHS and Local Authorities: Community Equipment Services (CES) supplying, installing and maintaining medical equipment such as electric beds, pressure care mattresses, mobility aids and hoists in service users' homes; Wheelchair Services covering clinical assessment through prescription, supply, repair and maintenance (including Personal Wheelchair Budgets); Home Improvement Agency (HIA) services delivering home adaptations like stairlifts, ceiling track hoists and accessible bathrooms across regional contracts in Dorset, East Surrey and Worcestershire; and Technology Enabled Care (TEC) via the Livity Life subsidiary, providing alarms, sensors and telephony for independent living monitoring.

The technology underpinning operations is a cloud-based, purpose-built database enabling real-time tracking of referrals, appointments, equipment provision and repairs, which feeds prescribers (OTs and physiotherapists) and service users with status updates and supports 24/7 emergency repair response. The company operates through a UK-wide service centre network for direct home delivery and installation, listed on the NHS Supply Chain Framework for Wheelchairs, and holds Cyber Essentials Plus, GDPR, and NHS Evergreen Level 2 sustainability certifications. Since August 2025 the company has expanded significantly via TUPE absorption of hundreds of former NRS Healthcare employees following that competitor's market exit.

The business model is contract-led, generating the majority of revenue (£90m of FY25's £114m) from managed-service contracts with NHS Trusts and Local Authorities, with additional revenue from self-funder retail sales (e-commerce and physical showroom), Disabled Facilities Grant administration, professional home-adaptation services (Adaptive Home Solutions), and a February 2026 strategic partnership with Mobility2You opening retail distribution through 400+ UK pharmacies. Pricing for retail is unit-based with VAT exemption for qualifying disabled customers; contract pricing is multi-year and outcome-specified. FY25 EBITDA of £3.8m on revenue of £114m reflects improving operational leverage, with net debt of £7.3m and 2.0x debt-to-EBITDA well below sector norms. The group is owned by shareholders through £41.9m in loan notes extended to July 2028.

Name

Millbrook Healthcare

Legal name

Millbrook Healthcare Group Ltd

Website

https://millbrookhealthcare.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

Millbrook Healthcare is a privately-held UK provider of community equipment, wheelchair, home adaptation and technology-enabled care services, delivering on commissioned contracts for NHS Trusts and Local Authorities with growing self-funder retail reach.

Ownership category

akta.pro rank

Product category

Community Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

Hospital Bed, Lift & Transfer Equipment (Beds, Hoyer Lifts, Slings) (HSABAKAF)

akta.pro secondary industries

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)

Keywords

• Community equipment services
• Wheelchair services
• Home improvement agency
• Technology enabled care
• Disability home adaptations

Headquarters

HQ city

Totton, Southampton

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. NHS and Local Authority Contracts: Core revenue stream from contracted services delivered on behalf of NHS and Local Government, specifying services, performance standards and payment. Includes Community Equipment Services (CES), Wheelchair Services, Home Improvement Agency services and Technology Enabled Care.
2. Retail Equipment Sales: Online store and physical retail locations selling mobility and independent living equipment directly to self-funders. Partnership with Mobility2You manages all retail provision including online retail and pharmacy network distribution.
3. Home Adaptation Services: Self-funded home adaptations through Adaptive Home Solutions (AHS) service, and management of Disabled Facilities Grant (DFG) processes for grant-funded adaptations.
4. Subsidiary Operations: Livity Life (Technology Enabled Care) and Ultimate Healthcare (healthcare equipment) operate as subsidiaries generating revenue within the group structure.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Millbrook Healthcare delivers, installs and maintains community medical equipment (electric beds, pressure care mattresses, mobility aids, hoists) into people's homes on behalf of the NHS and Local Authorities, supports hospital discharges and independent living, and provides wheelchair services, home adaptations (stairlifts, adaptive bathrooms) and Technology Enabled Care (alarms, sensors, telephony) through its Livity Life subsidiary. The group also operates an online store and physical mobility superstore for self-funders.

Product overview

Millbrook Healthcare provides an integrated portfolio of community health and social care services on behalf of the NHS and local authorities across the UK. The core offering consists of four main service lines: Community Equipment Services (CES) delivering and maintaining medical equipment such as beds, mattresses, and mobility aids; Wheelchair Services managing assessment, prescription, supply, and maintenance of wheelchairs; Home Services (Home Improvement Agency) providing adaptive bathrooms, stairlifts, and home modifications; and Technology Enabled Care (via subsidiary Livity Life) using alarms, sensors, and telecare to support independent living. Additional services include Ultimate Healthcare equipment subsidiary, an Online Store for self-funders now powered by Mobility2You partnership, and physical retail locations including the Independent Living Mobility Store in Failsworth. Regional HIA services operate in Dorset, East Surrey, and Worcestershire. The company also offers Disabled Facilities Grant support and specialist Sight and Hearing services in Dorset. FY25 revenue was £114m comprising CES (£90m) and other business lines (£24m).

Differentiator

Problem solved

Functional benefit

Brands

• Livity Life: Technology Enabled Care (TEC) subsidiary providing alarms, sensors and telephony to support independent living
• Ultimate Healthcare
• Adaptive Home Solutions (AHS)
• Greenwood Independent Living Centre

Products and services

• Community Equipment Services (CES)
• Wheelchair Services
• Home Services (Home Improvement Agency)
• Technology Enabled Care (Livity Life)
• Ultimate Healthcare (subsidiary equipment range)
• Online Store
• Independent Living Mobility Store
• Dorset Accessible Homes Service
• Worcestershire Promoting Independent Living Service (PILS)
• East Surrey Home Improvement Agency
• Lincolnshire Wheelchair Services
• Adaptive Home Solutions (AHS)

Quantifiable outcome

• Same-day equipment delivery and installation enables quick hospital discharges, freeing up vital hospital beds
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

One partnership is on record.

• Mobility2YoucoreStrategic or Co-development PartnerMillbrook Healthcare partnered with Mobility2You to improve how self-funders access independent living support. The partnership offers enhanced self-assessments and clinically guided routes to purchasing equipment online or in person at over 400 participating pharmacies. All retail provision transitioned to Mobility2You including online retail, management of the Failsworth retail store, and pharmacy activation aligned with Millbrook's CES contracts. Launched initially in Manchester with national expansion planned.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Appello: UK TEC and telecare monitoring provider supplying alarm receiving centre services and digital TEC solutions to Local Authorities and housing associations. Directly competes with Millbrook's TEC offering.
• Joerns Healthcare UK: UK supplier of medical beds, pressure care mattresses, hoists and patient handling equipment into NHS, care home and community settings. Directly comparable to Millbrook's CES equipment provision lines.
• Tunstall Healthcare: UK-leading Technology Enabled Care platform provider offering alarms, sensors and telecare services to Local Authorities and housing providers. Directly comparable to Millbrook's Livity Life subsidiary.
• NRS Healthcare: Was historically the largest UK CES and daily living equipment provider serving Local Authorities before its 2025 closure, which triggered Millbrook's TUPE-led expansion. Was the most direct peer prior to administration.
• Medequip: Medequip is one of the largest UK Community Equipment Services providers, delivering equipment, installation and maintenance on behalf of NHS and Local Authority commissioners. It is the closest direct competitor to Millbrook's CES business.
• Possum Ltd: UK provider of assistive technology, environmental controls and TEC equipment for disabled and elderly individuals. Overlaps with Millbrook's TEC, home adaptation and daily living equipment offerings.
• Prism Medical UK: UK supplier of ceiling track hoists, stairlifts and mobility/transfer equipment via dealer networks. Comparable to Millbrook's home adaptation and mobility equipment lines.

Regional players

• Aster Group: Large UK housing association that operates Home Improvement Agency services and adaptations for residents. Comparable to Millbrook's HIA services (Dorset, East Surrey, Worcestershire) on the housing/adaptations side.

Emerging players

• Home Instead: Large UK franchised home care provider serving elderly clients in their own homes. Comparable customer base (vulnerable elderly individuals) and partial overlap with Millbrook's TEC and equipment-supported independent living mission.
• Helping Hands Home Care: UK in-home personal care provider for elderly and disabled individuals. Adjacent to Millbrook's independent-living support services and shares a similar commissioner-driven GTM in social care.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/millbrook-healthcare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Millbrook Healthcare