What Gemeente Montfoort does

Gemeente Montfoort is a municipal government entity serving approximately 14,000 residents across the settlements of Montfoort and Linschoten in the province of Utrecht, Netherlands. With 142 employees, the municipality delivers statutory public services including civil registration (passports, ID, driving licenses), building permits, waste management, local taxation, social welfare coordination, housing support, healthcare access, education support, and public safety. The organization operates through two primary service channels: the Huis van Montfoort physical service center at Kasteelplein 5 (offering counter services by appointment, with embedded partner organizations including Police, SWOM, GGDrU, Jeugdteam, Vluchtelingenwerk, Careyn, and Consultatiebureau), and the Mijn Montfoort digital citizen portal for online service requests.

The municipality's technology platform is built on standard government infrastructure: the montfoort.nl website is hosted by ROXIT B.V. and integrates with DigiD for citizen authentication, E-herkenning for business authentication, Zorgmail for secure healthcare communications, Google Analytics for web analytics, and Maptionnaire for citizen surveys. Core digital products include an appointment booking system, a Woo-verzoek (freedom of information) submission system, a waste collection calendar, complaint and objection handling systems, a rental problems reporting portal (operated via partnership with Steenvlinder), and infrastructure fault reporting. The municipality maintains GDPR/AVG and WPG compliance, with website accessibility at WCAG 2.1 Level AA.

The revenue model combines local taxation (OZB property tax, afvalstoffenheffing waste levy, rioolheffing sewage levy, administered through Belastingsamenwerking Rivierenland), administrative service fees (leges for permits and certificates), government allocations from the Dutch national treasury, and earmarked budgets for housing programs. Notable fiscal commitments include a €1,500,000 Starterslening (starter loan) program for first-time homebuyers and a 1,100-unit housing construction pipeline. The municipality reported a small deficit over fiscal year 2025, indicating modest fiscal pressure amid expanding service commitments.

Name

Gemeente Montfoort

Legal name

Gemeente Montfoort

Website

https://montfoort.nl

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Montfoort is a Dutch municipal government serving approximately 14,000 residents across Montfoort and Linschoten in Utrecht province, delivering statutory civic, tax, welfare, housing, and public safety services through a physical service center and digital citizen portal.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Individual and Family Services (6241), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

akta.pro secondary industries

Financial Assistance & Benefits Navigation Services (BPAGAEAK), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal services
• Public administration
• Civil registration
• Waste management
• Local government

Headquarters

HQ city

Montfoort

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Infrastructure

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

Gemeente Montfoort is a Dutch municipal government entity that delivers statutory public services to residents and businesses of Montfoort and Linschoten in the province of Utrecht. Its core offerings include civil registration (passports, ID cards, driving licenses, marriage registration), building and environmental permits, local taxation (OZB, waste and sewage levies), waste collection and disposal, social welfare and income support, public-space maintenance reporting, public safety coordination, housing policy, healthcare coordination, and youth and education support. Services are delivered through the Huis van Montfoort one-stop service center, the Mijn Montfoort digital portal, partner organizations, and direct municipal operations.

Product overview

Gemeente Montfoort operates a digital citizen services platform centered on the Mijn Montfoort portal, which provides access to online forms and transaction services. The portfolio includes core administrative services such as Woo (freedom of information) request submission, complaints and objection handling, damage claims, and penalty claims for late decisions. The municipality also offers specialized service portals covering waste management (Afvalkalender), appointment booking, rental problem reporting (Meldpunt huurproblemen), environmental complaint reporting, infrastructure fault reporting, and discrimination reporting. Supporting services include the Huurteam Montfoort for rental issues, Ferm Werk for employment and income support, and the Gecombineerde Leefstijlinterventie (GLI) lifestyle program. The platform integrates with third-party systems including DigiD for citizen authentication, E-herkenning for business authentication, Google Analytics for web analytics, Zorgmail for secure healthcare email, Maptionnaire for surveys, and MijnBSR for tax management.

Differentiator

Problem solved

Functional benefit

Brands

• Huis van Montfoort: The municipal service center where residents can access various government services including Burgerzaken (civil affairs).

Products and services

• Mijn Montfoort Citizen portal platform providing digital access to municipal services including appointment booking, online forms, Woo-requests, complaints, and objections for residents of Montfoort and Linschoten.
• Woo-verzoek indienen (Wet open overheid) Digital request system allowing citizens to request disclosure of government documents under the Wet open overheid (Public Sector Information Act), replacing the former Wob system.
• Klachten en bezwaar Complaint and objection handling system covering complaints against civil servant conduct, objections against municipal decisions, and objections against leges decisions.
• Afvalkalender Digital waste collection calendar showing pickup schedules for various waste types, accessible via the website and a dedicated app for residents.
• Afspraak maken Online appointment booking system for citizen services at the Huis van Montfoort municipal office.
• Melding openbare ruimte Reporting system for issues in public spaces such as broken streetlights, graffiti, and other maintenance concerns.
• Melding gevonden of verloren voorwerpen Digital reporting system for lost and found property within the municipality.
• Schadeclaim indienen System for citizens to file damage claims against the municipality for alleged municipal liability.
• Dwangsom bij te laat beslissen Penalty claim system for citizens when the municipality fails to make timely decisions on applications or appeals, with maximum compensation of €1,442.
• Meldpunt huurproblemen Rental problems reporting portal operated by Huurteam Montfoort (Steenvlinder), handling complaints about excessive rents, incorrect service costs, and landlord intimidation under the Wet goed verhuurderschap and Wet betaalbare huur.
• Melding discriminatie Discrimination reporting channel operated by Art.1 Midden Nederland for the municipality.
• Melding milieuklachten Environmental complaint reporting system handled by Omgevingsdienst Utrecht (ODU), covering noise pollution, soil contamination, and odor complaints.
• Melding storing Infrastructure fault reporting system covering street lighting (via Luminizer portal), underground containers, and movable bridges.
• Ferm Werk dienstverlening Outsourced employment and income services including energy allowances, welfare benefits, and job search assistance provided by Ferm Werk on behalf of the municipality.
• Gecombineerde Leefstijlinterventie (GLI) Two-year combined lifestyle intervention program helping participants achieve healthy weight loss and improve lifestyle through coaching, dietary guidance, and exercise, funded by basic health insurance and delivered by RegiozorgNU.

Quantifiable outcome

• 1,100 new homes to be built, with 30% social rental and 37% affordable housing
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Belastingsamenwerking Rivierenland (BSR)coreStrategic or Co-development PartnerBSR is a collaboration between Waterschap Rivierenland, Avri, and various municipalities including Montfoort. They administer local taxes including OZB (property tax), afvalstoffenheffing (waste levy), and rioolheffing (sewage levy). BSR handles payments, copies of tax assessments, refunds, and tax exemptions for the municipality.
• Ferm WerkcoreStrategic or Co-development PartnerFerm Werk handles outsourced municipal tasks for work and income including energy allowances, welfare benefits (bijstandsuitkering), income support, special assistance (bijzondere bijstand), and job search assistance. Located at Carrosserieweg 1, Woerden.
• Huurteam Montfoort (Steenvlinder)coreImplementation/ SI/ Consulting PartnerHuurteam Montfoort, operated by Steenvlinder, handles the municipality's rental problems reporting point. They support tenants with issues including excessive rents, incorrect service costs, and intimidation. The team determines maximum rental prices, provides legal advice, mediates on maintenance disputes, and can issue warnings or fines to landlords violating the Wet goed verhuurderschap and Wet betaalbare huur.
• SWOM (Stichting Welzijnsondersteuning Montfoort-Linschoten)coreStrategic or Co-development PartnerSWOM provides social welfare services including general social work, neighborhood mediation, dementia support, caregiver support, and execution of the Wmo (Wet maatschappelijke ondersteuning). They operate the social team and various community activities. Located at Kasteelplein 7, Montfoort.
• Jeugdteam MontfoortcoreStrategic or Co-development PartnerYouth team providing support for children and adolescents aged 0-18 and their caregivers. Services include advice on parenting, family problems, child development, safety, and support for children with psychological problems or disabilities. No referral needed.
• GGD Regio Utrecht (GGDrU)coreStrategic or Co-development PartnerRegional health service contributing to the health of residents in the region and municipality. Provides youth health services and consultation office services.
• Vluchtelingenwerk MontfoortcoreStrategic or Co-development PartnerRefugee work organization providing support for refugees during their first two years. Part of the integration support network including Ferm Werk, SWOM, municipality, and housing corporations.
• CareynminorStrategic or Co-development PartnerHealthcare organization present in the Huis van Montfoort providing healthcare services.
• Veilig ThuiscoreStrategic or Co-development PartnerSafety hotline for advice, support, and reporting of domestic violence and child abuse. Available 24/7 at 0800-2000. Also for chat support during weekdays 09:00-17:00.
• Art.1 Midden NederlandcoreStrategic or Co-development PartnerDiscrimination reporting point for equal treatment in Utrecht province. Handles discrimination reports via online form, WhatsApp, or phone. Contact: 030-2328666 or [email protected].
• Omgevingsdienst Utrecht (ODU)coreImplementation/ SI/ Consulting PartnerEnvironmental service handling environmental complaints on behalf of the municipality including soil contamination, noise pollution, air pollution, odors, waste disposal, windmills, and light nuisance. Emergency hotline: 0800-0225-510 (24/7).
• CityTeccoreImplementation/ SI/ Consulting PartnerExternal company managing street lighting. Handles maintenance and repair of public lighting. Emergency contact for urgent situations: 088-100-2700.
• Cazas WonenminorChannel Partner/ Reseller/ DistributorHousing corporation operating in the municipality. Tenants of housing corporations should report complaints to their corporation or Autoriteit Woningcorporaties.
• MEE DichtbijcoreStrategic or Co-development PartnerIndependent client support organization providing free support for residents in care, youth assistance, education, welfare, housing, work, or income matters. Contact: 030-264-2255 or [email protected].
• CompanenminorImplementation/ SI/ Consulting PartnerAdvisory bureau engaged for the development of the Volkshuisvestingsprogramma (National Housing Program). Participated in the consultation process for housing policy development.
• RegiozorgNUminorStrategic or Co-development PartnerHealthcare consortium providing the Gecombineerde Leefstijlinterventie (GLI) program for weight management and lifestyle improvement. Information and participation available at their website.
• ROXIT B.V.coreTechnology or IntegrationWebsite hosting and platform provider for montfoort.nl. Manages CMS, server, and SaaS framework infrastructure. Security contact: [email protected]. Preferred languages: Dutch, English.
• Wijk-GGZcoreStrategic or Co-development PartnerNeighborhood mental health service for reporting confused behavior or nuisance. Contact: 06-8217-2963.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Gemeente Oudewater: Neighboring small municipality in Utrecht province with comparable population (~10k), similar service portfolio, and the same provincial/BSS governance context. Direct functional peer for benchmarking service delivery and digital maturity.
• Gemeente IJsselstein: Utrecht-region municipality of similar administrative scale, sharing regional partners (GGDrU, Ferm Werk catchment, BSR region). Closely comparable for citizen-services digital maturity and housing-pipeline comparisons.
• Gemeente Stichtse Vecht: Mid-sized Utrecht-province municipality operating under the same provincial policies and partner ecosystem. Comparable for digital citizen portal (MijnX) maturity and social-domain integration models.
• Gemeente Lopik: Small Utrecht-province municipality with similar population (~14k) and rural character. Comparable in scale, partner-dependence model (Ferm Werk region), and reliance on inter-municipal cooperation for specialized services.
• Gemeente Bunnik: Small Utrecht-province municipality (~15k residents) with comparable service-portfolio scope, partner-dependence model, and budget scale. Useful peer for benchmarking small-municipality efficiency.
• Gemeente De Bilt: Utrecht-region municipality with similar demographic profile and active housing/affordability agenda. Comparable for Omgevingswet implementation and integrated social-services delivery through partner organizations.
• Gemeente Wijk bij Duurstede: Small Utrecht-province municipality with comparable demographics, rural-historic character, and housing-pipeline focus. Direct peer for evaluating Volkshuisvestingsprogramma execution and Starterslening design.

Broad incumbents

• Gemeente Woerden: Larger neighboring municipality (~52k residents) in the same Ferm Werk service area and Utrecht region. Provides a benchmark for service scaling and the next-tier operating model Montfoort may converge toward.
• VNG (Vereniging van Nederlandse Gemeenten): National association representing all Dutch municipalities, setting standards and negotiating with national government. Relevant as the sector-level incumbent that shapes the operating environment for Montfoort and its peers.

Others

• Belastingsamenwerking Rivierenland (BSR): Inter-municipal tax-collection partnership serving Montfoort and many other gemeenten. Relevant as an enabler/peer-in-ecosystem for understanding shared-services delivery models in Dutch local government.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCpaic7uqkAQxryFQc5XcsXg
• Facebookfacebook.com/gemeentemontfoort
• LinkedInlinkedin.com/company/gemeente-montfoort

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Montfoort