Mosaic Multicultural Connections

What Mosaic Multicultural Connections does

Mosaic Multicultural Connections is a registered charity headquartered in Charlestown, New South Wales, that delivers multicultural settlement, aged-care and community support services to culturally and linguistically diverse (CALD) communities. Founded in 1981 in Newcastle as Northern Settlement Services and rebranded to its current name in 2022, the organization operates four office locations across NSW (Charlestown, Bateau Bay, Tamworth and Armidale) and serves more than 2,500 families annually, with 15,000+ families supported across its 45-year history. Its team of approximately 29 staff collectively speaks 42+ languages, enabling in-language service delivery across settlement, family/youth support and aged-care pathways.

The organization's core service lines include the federal Settlement Engagement and Transition Support (SETS) program, the Commonwealth Home Support Programme (CHSP) for aged care, the Success in Housing (SaH) program, family and youth casework, and community engagement. A newer financial-literacy workshop line has been added through a partnership with SSE. Service delivery is human-led rather than technology-platform based; there is no proprietary software product, no digital self-service channel, and no AI tooling evident in the operation. The technical backbone consists of standard charity-sector case-management, CRM and reporting systems required by government funders, but these are not differentiating assets.

Mosaic's business model is grant-funded and non-commercial. Revenue derives from multi-year Australian federal and state government contracts (SETS, CHSP, SaH), supplemented by municipal council funding (City of Newcastle, Central Coast Council), partner contributions (SSE), and donations. There is no equity capital, no fee-for-service revenue, and no commercial product; the entity is governed under ACNC charity and tax-concession frameworks. Helena Derwash was appointed CEO in April 2026. The customer base in revenue terms is a small number of government and council funders; the end beneficiaries are CALD individuals and families across regional and coastal NSW.

Name

Mosaic Multicultural Connections

Legal name

Northern Settlement Services Limited

Website

https://mosaicmc.org.au

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

Mosaic Multicultural Connections is a NSW-based registered charity delivering multicultural settlement, aged-care, and community support services to culturally and linguistically diverse families across four regional offices, funded primarily by Australian government grants.

Ownership category

akta.pro rank

Product category

Multicultural Community Services

NAICS

Individual and Family Services (6241), Social Assistance (624), Services for the Elderly and Persons with Disabilities (62412), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Refugee & Humanitarian Newcomer Orientation (Resettlement Support) (EDAAADAI), Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI), Diaspora, Family Reunification & Case Management Services (BPADAHAM), Cultural Orientation & Community Integration (Local Norms, Services) (EDAAADAD)

Keywords

• Multicultural community services
• Settlement support programs
• Culturally responsive aged care
• Refugee and migrant services
• Family and community support

Headquarters

HQ city

Charlestown

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Grants and Funding: Primary revenue from government-funded programs including SETS (Settlement Grants Program), CHSP (Commonwealth Home Support Programme), Support at Home (SaH), and aged care services funded through My Aged Care pathways.
2. Donations and Charitable Contributions: Tax-deductible donations from individuals and organizations supporting multicultural communities. Registered charity with ACNC (ABN 72 002 898 759).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Mosaic Multicultural Connections is a registered charity delivering free, culturally responsive community services to migrants, refugees, and multicultural families across New South Wales. Its core offerings are Settlement Support (SETS Program), Aged Care / Home Care (Support at Home, CHSP, ACVVS), Family Support (casework and playgroups), and Community Engagement (homework centres, leadership programs). Services are delivered across four regional hubs in Newcastle, Central Coast, Tamworth, and Armidale by a multilingual team speaking 42+ languages, with free interpreter access.

Product overview

Mosaic Multicultural Connections is a community services organization providing multicultural support services across NSW through four core service areas: Settlement Support (SETS Program), Aged Care/Home Care Services, Family Support, and Community Engagement. The organization operates on a hub-and-spoke model with offices in Newcastle (head office), Central Coast, Tamworth, and Armidale, offering outreach and remote support statewide. Services are delivered by a multilingual team with interpreter support, targeting migrants, refugees, and multicultural communities across 25+ communities and 2,500+ families annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Settlement Support (SETS Program) Comprehensive support program for new arrivals to Australia within the last five years, offering housing assistance, employment guidance, education, health, language services, transport orientation, civic participation, and community connection across Central Coast, Newcastle, Tamworth, and Armidale. Free to access.
• Aged Care / Home Care Services Culturally responsive in-home care and community support for seniors from multicultural backgrounds, including Support at Home (SaH), CHSP Social Support and Engagement, CHSP Flexible Respite, and the Aged Care Volunteer Visitors Scheme (ACVVS). Services delivered in familiar languages honoring cultural traditions.
• Family Support Personalized support for multicultural families including CAFS (Casework and Family Support) casework services and PAW (Playing Around the World) weekly playgroups for children aged 0-6, focusing on parenting support, community connection, and cultural celebration. Free to access.
• Community Engagement Programs creating opportunities for participation, cultural celebration, and meaningful social connection including Homework and Learning Centres, Gambling Aware, and Community Capacity Building. Offers leadership development and quarterly leaders consultation sessions for advocacy.
• Aged Care Volunteer Visitor Scheme (ACVVS) Funded by the Australian Government, this scheme provides companionship and social connection for older people through volunteer visits to residential care facilities and home care recipients at least twice monthly.
• Multilingual Interpreter and Intake Services Free intake and ongoing interpreter support delivered through a multilingual team speaking 42+ languages and a partnership with TIS National (131 450) providing 24/7 interpreter access in over 160 languages for clients accessing Mosaic services.

Quantifiable outcome

• 2,500+ families supported annually
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Central Coast CouncilcoreStrategic or Co-development Partner · 18 February 2026Central Coast Council awarded NSW Social Cohesion Grant to strengthen community connection. Partnership to support multicultural communities on the Central Coast.
• City of NewcastlecoreStrategic or Co-development Partner · 10 November 2025Funding boost to support Newcastle communities in need. Partnership with City of Newcastle for community programs including Neighbourly Newy multicultural celebrations.
• Schools (local schools, Drummond Memorial Public School, EALD teachers)coreStrategic or Co-development PartnerPartnerships with schools for homework centres, tutoring programs, and settlement support for refugee and migrant students. EALD (English as an Additional Language/Dialect) teachers refer students to community engagement programs.
• Health servicescoreStrategic or Co-development PartnerCollaborative relationships with health services to deliver coordinated, culturally responsive care and referrals for multicultural communities.
• Government agencies (NSW, Australian)coreStrategic or Co-development PartnerGovernment partnerships for SETS program, CHSP, Support at Home, and compliance with NSW standards. Includes partnerships with Centrelink, Medicare, and other government bodies for settlement support.
• Translating and Interpreting Service (TIS National)coreStrategic or Co-development PartnerPartnership with TIS National (131 450) for free interpreter support available 24/7 in over 160 languages for clients accessing Mosaic services.
• Sydney School of Entrepreneurship (SSE)minorStrategic or Co-development PartnerSSE partnership for teaching financial literacy and entrepreneurship to the Ezidi community in Armidale.
• Drummond Memorial Public SchoolcoreStrategic or Co-development PartnerHomework Centre Tutor program operating at Drummond Memorial Public School in Armidale for recently-arrived young people.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AMES Australia: Multicultural settlement, English language, and employment services provider primarily in Victoria, with similar service lines to Mosaic (settlement support, family services, community engagement) for newly arrived migrants and refugees.
• Australian Red Cross (Migration Support Programs): Delivers humanitarian settlement, family reunion, and community programs nationally, including the complex case support stream that complements Mosaic's settlement work. Comparable service model for refugee and humanitarian entrants.
• Settlement Services International (SSI): Australia's largest multicultural and refugee settlement NGO, delivering humanitarian settlement, aged care, training, and employment services across NSW and other states. Direct overlap with Mosaic across SETS-style settlement, family support, and multicultural aged care, but at significantly larger scale.
• Sydwest Multicultural Services: NSW-based multicultural settlement, aged care, and community services provider serving Greater Western Sydney. Direct overlap in settlement, family, and aged care services for multicultural communities, though in a different NSW region.

Broad incumbents

• Multicultural NSW: NSW Government agency responsible for multicultural policy, community engagement, and support programs. Closest state-level peer operating in the same geography; differs as a government agency rather than community-managed nonprofit.
• BaptistCare: Large faith-based community services and aged care provider operating across NSW/ACT with home care, residential aged care, and family services. Overlaps with Mosaic in multicultural aged care (CHSP/Support at Home) and family/community programs.
• Centacare (CatholicCare): Catholic community services network providing settlement, family, refugee, and aged care services across multiple states. Overlaps with Mosaic in multicultural family support and refugee resettlement programs.
• Life Without Barriers: Large national community services and disability/aged care provider with multicultural programs across multiple states. Broader portfolio than Mosaic but overlapping in-home aged care, disability, and family services for culturally diverse clients.
• Uniting NSW/ACT: Major NSW/ACT community services and aged care nonprofit with extensive multicultural programs, settlement support, and aged care delivery. Comparable service lines to Mosaic at much larger scale with statewide coverage.

Regional players

• Multicultural Communities Council of Illawarra: Regional NSW multicultural settlement and community services nonprofit serving the Illawarra/Shoalhaven region. Comparable service mix (settlement, family support, community programs) but geographically adjacent rather than overlapping.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mosaic-multicultural-connections

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mosaic Multicultural Connections