Mossman Support Services

What Mossman Support Services does

Mossman Support Services (MSS), legally constituted as Douglas Shire Community Services Association Ltd, is a non-profit neighbourhood centre and registered charity established in 1986 to serve residents of Douglas Shire in Far North Queensland, Australia. From its headquarters at 20 Mill Street, Mossman, the organisation operates a portfolio of more than 20 community programs across five functional clusters: disability support (NDIS-registered Lifestyle Support, Plan Management, Carer Gateway, NIISQ services), children, youth and family services (Intensive Family Support with Act for Kids, Playgroup, Youth Centre, Yalanji Early Readers language preservation books), seniors and community programs (Men's Shed, SheShed, Food Rescue, Community Garden, Community Kitchen), emergency and hardship support (Emergency Relief program funded by the Department of Social Services and Queensland Government, Community Connect navigation), and facilities (Room Hire across The Cottage, The Hutch, and The Hub).

Revenue is generated through a hybrid model combining government grants (Commonwealth DSS, Queensland Government, DATSIP), NDIS fee-for-service billings, tax-deductible donations, room hire (AUD $50–$100 per half/full day), and product sales (Yalanji Early Readers book sets at AUD $50). The organisation is governed by a board of directors, holds HSQF certification (independently audited every 18 months) and ACNC charity registration, and is sustained by a small paid staff of nine supplemented by volunteers and partner organisations including OzHarvest, Coles Second Bite, Woolworths, and Wellways.

MSS operates with no proprietary technology platform, APIs, or digital product suite; service delivery is person-centred, in-person, and community-embedded. Its distribution model is direct: walk-in service access at the community centre, phone/email intake, and structured referral pathways from Family & Child Connect, NDIS Local Area Coordinators, schools, and partner agencies. There is no evidence of geographic expansion intent beyond Douglas Shire, and the organisation's growth has been incremental, adding programs over decades rather than scaling headcount or entering new markets.

Name

Mossman Support Services

Legal name

Douglas Shire Community Services Association Ltd

Website

https://mossmansupportservices.org.au

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1–10 employees

Short description

Mossman Support Services is a non-profit neighbourhood centre and NDIS-registered charity serving Douglas Shire, Queensland, delivering disability support, family and youth services, emergency relief, seniors programs, and community development across 20+ programs from a single Mossman headquarters.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Community services
• NDIS disability support
• Emergency relief
• Family support services
• Community development

Headquarters

HQ city

Mossman

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding: Primary revenue from government departments including Department of Social Services for Emergency Relief program and Queensland Government for additional support services. NDIS funding for registered disability support services.
2. Donations and Charitable Contributions: Revenue from tax-deductible donations (all donations over $2 are tax deductible) which sustain local programs for Douglas Shire residents.
3. Room Hire: Revenue from hiring out community spaces including The Cottage, The Hutch, and The Hub at 20 Mill St, Mossman.
4. Product Sales: Sale of Yalanji Early Readers book sets (6 books for $50) to support language preservation work.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Mossman Support Services is a not-for-profit community services organisation based in Douglas Shire, Queensland, Australia, founded in 1986. It delivers a broad portfolio of social services to local residents including NDIS disability and plan management, emergency relief and food assistance, family and child support, youth programmes, seniors' programmes, and community development activities. The organisation also operates a community room-hire facility and produces local cultural merchandise.

Product overview

Mossman Support Services is a community services organization providing a comprehensive suite of programs for Douglas Shire residents. The organization operates as a unified service portfolio rather than a platform-plus-modules architecture. Core service clusters include: (1) Disability Support services encompassing Lifestyle Support, Plan Management, Carers Gateway, and NIISQ; (2) Children, Youth & Family services including Intensive Family Support, Playgroup, Youth Centre, and Yalanji Early Readers language books; (3) Seniors & Community programs such as Men's Shed, SheShed, Food Rescue, Community Garden, and Community Kitchen; (4) Emergency & Crisis services featuring Emergency Relief and Community Connect navigation support; (5) Facilities including Room Hire across three venues (The Cottage, The Hutch, The Hub); and (6) Special programs like the Giggles all-abilities music group. The organization is NDIS registered and ACNC registered as a charity, serving the community since 1986.

Differentiator

Problem solved

Functional benefit

Brands

• Lifestyle Support: Lifestyle support services for people with disability under the NDIS
• Plan Management
• Emergency Relief
• Food Rescue
• Youth Centre
• Giggles

Products and services

• NDIS Disability Support Services
• Emergency Relief Services
• Family Support Services
• Youth Centre Programmes
• Seniors Programmes
• Community Connect Worker Programme
• Community Development Programmes
• NDIS Plan Management
• Room Hire Services
• Yalanji Books

Named customers3 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and supporting.

• OzHarvestcoreOthersAustralia's leading food rescue organisation that rescues quality surplus food and delivers it to people in need. OzHarvest donates food to MSS Food Rescue program which is then freely distributed to Douglas Shire community members.
• Coles Second BitecoreOthersColes' food rescue initiative that donates surplus food from stores to local community organisations across Australia. Provides food donations to support MSS Food Rescue program.
• WoolworthscoreOthersMajor supermarket chain that donates surplus food to support local communities and reduce food waste across the country. Supplies food donations to MSS Food Rescue program.
• Act for KidscoreStrategic or Co-development PartnerDelivers Intensive Family Support program in partnership with Act for Kids. Act for Kids provides specialist expertise and a child-focused approach while MSS provides local Douglas Shire delivery. The service is free to families and 100% funded.
• Wellways (Carer Gateway)coreStrategic or Co-development PartnerPartnership with Cairns Wellways Carer Gateway team to connect carers with government-funded support services. MSS Lifestyle Support team makes introductions to Wellways for carer assessments and funded support access. Brings specialist expertise in carer support to the local community.
• Department of Social ServicescoreOthersAustralian Government department that funds the Emergency Relief Program, allowing MSS to offer practical immediate help including food parcels, vouchers, and referrals to people experiencing financial hardship.
• Queensland GovernmentcoreOthersState government that provides additional funding support for Emergency Relief program, allowing a wider range of assistance within approved guidelines alongside Commonwealth funding.
• Aboriginal Benefits FoundationsupportingOthersFunded the first four Yalanji Early Readers books published in 2017 as part of Kuku Yalanji language preservation initiative.
• North Queensland Regional Aboriginal Corporation Languages CentresupportingOthersPartnered in funding the first four Yalanji Early Readers published in 2017 for Kuku Yalanji language preservation.
• Department of Aboriginal and Torres Strait Islander Partnerships (DATSIP)supportingOthersFunded the 2019 revision, reprinting and expanded distribution of Yalanji Early Readers books plus audio USB recordings to schools.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Lifeline Australia: National crisis support and community services organization. Comparable mission in hardship support and community welfare, operating at national scale across all Australian states.
• The Smith Family: National Australian charity focused on children, youth, and family support including learning programs for disadvantaged families. Comparable children and family support mission at much larger national scale.
• Mission Australia: One of Australia's largest community services nonprofits delivering housing, disability, family, and youth services nationwide. Comparable broad community services portfolio at significantly larger scale.
• UnitingCare Queensland: Large Queensland community services network delivering disability, aged care, family, and community programs across the state. Comparable NDIS and community development focus with broader geographic reach.

Emerging players

• OzHarvest: Australia's leading food rescue organization that supplies donated food to MSS Food Rescue and similar community programs. Directly comparable food rescue and food security mission at national scale.

Direct peers

• Carers Queensland: Queensland NDIS and Carer Gateway service provider focused on supporting unpaid carers and people with disability. Directly comparable to MSS Lifestyle Support, Carers Gateway, and NDIS Plan Management offerings.
• Anglicare Southern Queensland: Large Queensland nonprofit providing community services including emergency relief, family support, disability services, and seniors programs. Comparable service portfolio across NDIS, hardship support, and community development.
• St Vincent de Paul Society Queensland: Queensland arm of a national charity delivering emergency relief, food assistance, and community support across regional and metropolitan areas. Comparable Emergency Relief and hardship support model to MSS.
• Centacare FNQ: Far North Queensland community services nonprofit providing family support, disability services, and community programs in the same geographic region as MSS. Directly comparable regional footprint and service mix.
• Act for Kids: Australian nonprofit delivering Intensive Family Support and child-focused services; partnered with Mossman Support Services on the IFS program. Directly comparable mission in family support, child safety, and complex-need casework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MossmanYouthCentre
• LinkedInlinkedin.com/company/mossmansupportservices

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mossman Support Services