MSI Tecnologia

What MSI Tecnologia does

MSI Tecnologia is a privately held Brazilian IT services company founded in 1998 and headquartered in Florianópolis, Santa Catarina. With approximately 22 employees, the company delivers managed IT services, technical support, cloud and virtualization, information security (antivirus, firewall, backup, DLP, EDR), digital transformation, LGPD compliance consulting (DPO as a Service), financial BPO, digital certificate issuance, and custom software development to small and medium-sized businesses across Brazil under the slogan "De Florianópolis para todo o Brasil." Beyond services, MSI operates two proprietary software products — Mobikoop (sales force automation and CRM) and Controller (an enterprise management application aggregating financial and commercial operations) — together with custom integration tools and 24/7 environment monitoring. Technical delivery is supported by partnerships with Microsoft (Silver Partner), Google, AWS, Bitdefender (Registered), Acronis, Draytek (Authorized Dealer), TD-Synnex, and SND, with remote support delivered via TeamViewer-based infrastructure.

The company monetizes primarily through pre-paid hourly service plans valid for three-month periods with monthly billing, supplemented by project-based professional services covering IT consulting, custom development, digital transformation, and LGPD compliance engagements. Pricing is quote-based and not publicly disclosed. The go-to-market is sales-led and consultative: the website's "Orçamento" CTA routes prospects directly to WhatsApp, supported by an educational blog covering cybersecurity, cloud, and LGPD topics, plus organic social presence on Facebook, Instagram, and LinkedIn. Defined SLAs — 1 hour for initial contact, 3 hours for emergency response, and 6 hours for standard requests — signal an enterprise-grade support posture despite an SMB customer base.

MSI competes in a crowded Brazilian SMB IT services market and has not disclosed funding, ownership structure, M&A activity, patents, awards, certifications, or formal leadership team details. No AI/ML capabilities are present in the disclosed stack; the proprietary products are positioned as workflow and ERP-style systems without AI-augmented features. The company appears to be an independently owned, operationally stable SMB MSP with a diversified service portfolio but limited scale signals.

Name

MSI Tecnologia

Legal name

MSI Tecnologia

Website

https://msitecnologia.com.br

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

MSI Tecnologia is a privately held Brazilian IT services company founded in 1998 in Florianópolis, providing managed IT support, cloud, cybersecurity, LGPD compliance, financial BPO, and custom software development to small and medium-sized businesses across Brazil via a consultative sales model and two proprietary enterprise software products.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), CRM Managed Services & Support (BPAEAGAD)

Keywords

• Managed IT services
• IT consulting
• Cybersecurity solutions
• Cloud migration services
• Technical support

Headquarters

HQ city

Florianópolis

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services delivered through pre-paid hourly plans valid for 3-month periods with monthly billing. Provides ongoing technical support, monitoring, and IT infrastructure management with flexibility in service consumption.
2. Professional Services: Project-based professional services including IT consulting, system development, digital transformation, and implementation engagements. Billed as discrete projects or hourly engagements outside of contracted plans.
3. Financial BPO: Outsourced financial process management services, providing ongoing finance function support as a managed service.
4. LGPD/DPO Consulting: Data protection officer consultancy services including compliance assessment, policy development, and ongoing DPO responsibilities as a service.
5. Custom Software Development: Customized systems and application development services under contract for specific client requirements.
6. Digital Certificate Issuance: Digital certificate issuance service for secure authentication of electronic documents and online transactions.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

MSI Tecnologia is a Brazilian IT services company delivering managed IT services, technical support, cloud and virtualization, cybersecurity, digital transformation, LGPD compliance consulting, financial BPO, and digital certificate issuance to small and medium-sized businesses across Brazil. It also develops and sells two proprietary software products — Mobikoop (sales force automation) and Controller (enterprise management) — alongside custom systems and applications development. Service is delivered from its Florianópolis headquarters with remote support via TeamViewer and defined SLAs.

Product overview

MSI Tecnologia is an IT services company that provides a portfolio of proprietary enterprise management software alongside managed IT services. Its core software products include Mobikoop (a sales force automation system) and Controller (an enterprise management application for financial and commercial operations), both developed in-house and delivered alongside integration tools. Complementing its software offerings, MSI delivers professional IT services including IT consulting and advisory, technical support with pre-paid hourly plans, Financial BPO, Digital Certificate issuance, LGPD consultancy (DPO As a Service), environment monitoring, information security (antivirus, firewall, backup, DLP, EDR), digital transformation, cloud and virtualization, and custom systems development. The company operates from Florianopolis, Santa Catarina, and serves clients across Brazil.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Consulting and Advisory (Assessoria em T.I.) Specialized IT consulting and advisory service for Brazilian businesses, focused on improving IT infrastructure efficiency and security through environment analysis, cost-benefit studies, and process optimization. Targeted at SMBs lacking internal IT expertise.
• Technical Support for Companies Dedicated technical support service delivered through pre-paid hourly plans valid for 3-month periods with monthly billing. Includes SLAs (1-hour contact, 3-hour emergency, 6-hour standard response) and remote support via TeamViewer.
• Financial BPO (BPO Financeiro) Outsourced financial management service that simplifies finance processes and increases efficiency for client companies. Delivered as a managed service for SMBs that lack internal finance staff.
• Digital Certificate Issuance Digital certificate issuance service enabling secure authentication of electronic documents and online transactions for Brazilian businesses and individuals requiring e-CNPJ/e-CPF certificates.
• LGPD Consultancy (DPO As a Service) Consultancy service for compliance with Brazil's General Data Protection Law (LGPD), including a dedicated Data Protection Officer (DPO) as a service. Provides policy development, compliance assessment, and ongoing DPO responsibilities.
• Environment Monitoring (Monitoramento de Ambientes) Continuous 24/7 monitoring of client IT infrastructure to prevent issues and ensure system availability. Proactive supervision service for SMBs that require constant IT environment visibility.
• Information Security (Segurança da Informação) Cybersecurity service providing advanced protection against cyber threats and data leakage using modern antivirus, firewall, backup, DLP (Data Loss Prevention), and EDR (Endpoint Detection and Response) technologies, delivered through Bitdefender partnership.
• Digital Transformation (Transformação Digital) Consulting and implementation service for digital transformation, modernizing machines, processes, tools, and business mechanics to drive digital innovation and optimize operational time.
• Cloud and Virtualization (Nuvem e Virtualização) Cloud computing and virtualization services providing greater flexibility and efficiency for managing technological resources. Includes AWS migration, cost optimization, and implementation of EC2, S3, Lambda, and RDS services.
• Systems and Applications Development Custom systems and applications development service tailored to client-specific demands, delivering innovative solutions to optimize processes and improve business productivity for SMBs.
• Mobikoop Proprietary sales force automation system developed by MSI Tecnologia, focused on customer relationship management and sales process optimization. Provides commercial teams with data and tools to negotiate more effectively by understanding customer profiles and brand interaction patterns.
• Controller Proprietary enterprise management application developed by MSI Tecnologia that aggregates financial and commercial management functions, including invoice generation, bill issuance, commercial proposals, and data analysis across financial and commercial areas.

Quantifiable outcome

• Defined SLA response times: 1 hour for initial contact, 3 hours for emergency situations, 6 hours for standard requests

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Eight partnerships are on record, tiered core and secondary.

• MicrosoftcoreTechnology or IntegrationMicrosoft Silver Partner status. Provides access to Microsoft technologies, solutions, and support programs for delivering enterprise-level IT services.
• GooglecoreTechnology or IntegrationGoogle Partner enabling delivery of Google Workspace and other Google cloud solutions to clients seeking productivity and collaboration tools.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS Partner providing cloud migration, hosting, and AWS optimization services. MSI offers AWS cost optimization and implementation services including EC2, S3, Lambda, and RDS.
• BitdefendercoreTechnology or IntegrationBitdefender Registered Partner for enterprise antivirus and cybersecurity solutions, providing advanced threat protection for clients.
• AcroniscoreTechnology or IntegrationAcronis partner providing disaster recovery and backup solutions. MSI offers Acronis-based disaster recovery planning and implementation.
• DrayteksecondaryTechnology or IntegrationDraytek Authorized Dealer for networking equipment including routers and VPN solutions for enterprise networking needs.
• TD-SynnexsecondaryChannel Partner/ Reseller/ DistributorTechnology distribution partner providing access to broad portfolio of IT products and solutions for resale to end customers.
• SNDsecondaryTechnology or IntegrationTechnology partner for additional solutions and product offerings within the IT services ecosystem.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Totvs: Totvs is Brazil's largest enterprise software and management systems provider, with an expanding managed services and cloud business. It overlaps with MSI on ERP (Controller), CRM, and managed application services for SMB and mid-market clients.
• Senior Sistemas: Senior Sistemas is a major Brazilian ERP and enterprise management software vendor with managed services around its platform. It competes with MSI's Controller product line and broader SMB managed services offering.
• Stefanini: Stefanini is one of Brazil's largest IT services and consulting firms with global operations. It directly overlaps with MSI on managed services, custom software development, digital transformation, and cloud services, but serves much larger enterprise customers.
• CI&T: CI&T is a Brazilian-born digital transformation and software engineering firm with global presence. It competes with MSI on digital transformation, custom development, and cloud services for enterprise clients, with a far larger talent base.
• TIVIT: TIVIT is a major Brazilian end-to-end IT services and managed services provider serving enterprise and mid-market clients. It competes with MSI on managed IT, cloud, and cybersecurity but at significantly larger scale and broader geographic footprint.

Emerging players

• Locaweb: Locaweb is a Brazilian cloud hosting and SaaS provider serving SMBs with hosting, email, and managed cloud services. It overlaps with MSI on cloud infrastructure and SMB managed services, though Locaweb is more productized and SaaS-led.

Regional players

• Positivo Tecnologia: Positivo is a major Brazilian technology company providing hardware, software, and IT services with national reach. It is comparable to MSI in serving Brazilian SMB IT needs across infrastructure, support, and managed services.

Direct peers

• Compasso: Compasso is a Brazilian technology consultancy specializing in digital transformation, custom software development, and managed IT services. It directly mirrors MSI's service mix of digital transformation, custom development, and cloud solutions for SMB and mid-market clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/msitecnologia
• LinkedInlinkedin.com/company/msi-tecnologia
• Instagraminstagram.com/msitecnologia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MSI Tecnologia