My Community Directory + Diary

What My Community Directory + Diary does

My Community Directory is a not-for-profit community services directory platform operated by Community Information Support Services, a health promotion charity established in 2009 and headquartered in Brisbane, Queensland. The platform serves as shared digital infrastructure connecting community organisations, local councils, and the Australian public, enabling health, welfare, disability, education, and community service providers to list their services free of charge and allowing residents to discover them through web and mobile channels. Coverage spans all eight Australian states and territories, with 200+ local councils partnering as regional providers and the underlying legal entity Community Information Support Services administering the platform across Queensland, New South Wales, Victoria, and Western Australia while Volunteering ACT services the Australian Capital Territory.

The technology stack is built on Microsoft Azure with content delivery via Azure Blob Storage CDN, and the product suite comprises the core Directory platform, My Community Diary (event listings), the My Community Info mobile app (iOS and Android), the Community Information Exchange API (data interoperability layer for partner organisations), My Give Local (community giving), My Work Centre (employment services), and a Tailored Directory Service for bespoke council deployments. Proprietary features include location-based radius search (5–100 km), API-based data exchange, and translation support across 100+ languages.

The business model combines free self-serve organisation listings (driving supply-side network density) with subscription-style council and government partnership agreements as the primary funding mechanism, supplemented by multi-year bespoke Tailored Directory Service contracts for councils requiring branded custom deployments. End-user access via web and mobile is free, with monetisation occurring on the institutional buyer side rather than the consumer side.

Name

My Community Directory + Diary

Legal name

Community Information Support Services

Website

https://mycommunitydirectory.com.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

My Community Directory is a not-for-profit community services directory operated by Community Information Support Services, connecting 200+ Australian councils, community organisations, and residents through a free listings platform with mobile apps and an interoperability API.

Ownership category

akta.pro rank

Product category

Community Services Directory

NAICS

Community Housing Services (62422), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Services-Management Services (8741)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Community services directory
• Local government partnerships
• Nonprofit health platform
• Community information exchange
• Event listing platform

Headquarters

HQ city

Fortitude Valley

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Free Organisation Listings: Community organisations can list their services for free on the platform. This creates a comprehensive directory that attracts public users and government partners.
2. Council and Government Partnerships: The platform is funded through partnerships with local councils across Australia. Councils subscribe to have custom community directories for their regions, with Volunteering ACT providing services for ACT and Community Information Support Services for other states.
3. Custom Tailored Directory Service: The company offers custom design of My Community Directory versions for local areas, providing premium services beyond the standard free listing.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

My Community Directory + Diary is a national online directory and event listing platform that connects Australian residents with local community services. Community organisations list their services free of charge across all Australian states and territories, and the platform is funded through recurring council and government partnerships plus bespoke custom directory builds. It also operates the Community Information Exchange API for partner data sharing and the My Community Info mobile app for iOS and Android.

Product overview

My Community Directory + Diary is a platform suite comprising multiple interconnected products: My Community Directory (core directory platform listing community services across thousands of Australian locations), My Community Diary (event listing platform integrated with the directory), My Community Info (mobile app for on-the-go access), the Community Information Exchange (API platform enabling data sharing with partner organisations), My Give Local (fundraising platform), and My Work Centre (employment platform). The suite is administered by Community Information Support Services as a health promotion charity.

Differentiator

Problem solved

Functional benefit

Products and services

• My Community Directory A web-based directory of community services across Australia covering thousands of locations. Enables health and community services organisations to list their services online for free, and serves as the primary connection between government, community organisations, and the public.
• My Community Diary An event listing platform integrated with My Community Directory that provides organisations a free space to advertise local events and activities to a broad audience within their local government area.
• My Community Info Mobile App Free mobile application available on iOS and Android that allows users to find local services, community programs, and information around their location. Downloadable via App Store, Google Play, QR code, or SMS request.
• Community Information Exchange The underlying data platform where organisational community information is stored and can be shared automatically with other systems through an API. Partner organisations can request access to facilitate data interoperability across the health and community services sector.
• Tailored Directory Service A custom-design service that creates a tailored version of My Community Directory to suit specific local areas and communities, with bespoke branding and features beyond the standard free listing. Delivered as a multi-year contract.
• My Give Local A platform for local fundraising and charitable giving, part of the My Community suite of products.
• My Work Centre An employment-related platform, part of the My Community suite of products.

Quantifiable outcome

• 2 Million+ searches conducted on the directory
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Community Information Support ServicescoreStrategic or Co-development PartnerCommunity Information Support Services is the platform administrator and provider for Queensland, New South Wales, Victoria, and Western Australia. It is a health promotion charity that operates My Community Directory. The organisation's mission includes creating networks and shared resources, supporting the community sector in managing information, and providing key resources connecting communities across regions.
• Volunteering ACTcoreStrategic or Co-development PartnerVolunteering ACT is the platform provider for the Australian Capital Territory region, providing local support and directory services for the ACT community.
• My Community DiarycoreTechnology or IntegrationMy Community Diary integrates with My Community Directory to link information together and provide a place where organisations can advertise local events and activities to a broad audience within their local government area for FREE.
• Community Information ExchangecoreTechnology or IntegrationThe Community Information Exchange is where community information is stored safely and can be shared automatically with other systems through an API. Partner organisations can request access to this feature.
• Australian Local Councils (200+)coreChannel Partner/ Reseller/ DistributorOver 200 Australian local councils partner with My Community Directory to provide community information resources for their residents. Councils include Gold Coast City Council, Ipswich City Council, Mackay Regional Council, Newcastle City Council, Toowoomba Regional Council, Wagga Wagga City Council, and many others across all Australian states.
• Apple App StoreminorChannel Partner/ Reseller/ DistributorMy Community Info app is distributed through Apple App Store for iOS devices.
• Google PlayminorChannel Partner/ Reseller/ DistributorMy Community Info app is distributed through Google Play for Android devices.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AskIzzy: Australian online directory connecting people experiencing homelessness and poverty with essential services. Operates as a near-identical community services search platform with similar mission and target audience.
• Service Linker: An associated service-linking platform for the community sector that integrates with My Community Directory. Operates a similar referral and service-linking model within the Australian community services ecosystem.
• Infoxchange: Australian not-for-profit social enterprise providing technology, data, and services to the community sector. Directly comparable as a digital infrastructure provider for community organisations across Australia.

Emerging players

• Beyond Blue: Australian mental health organisation providing a service directory for mental health support. Comparable as a vertically-specialised directory for a key community health segment served by My Community.
• ReachOut Australia: Australian online mental health service for young people providing service directories and resources. Comparable as a digital-first community support platform targeting a specific demographic segment.

Broad incumbents

• NDIS Provider Finder: The National Disability Insurance Scheme's official provider directory run by the Australian government. A vertically-focused incumbent with similar service-finder functionality for the disability services segment.
• My Aged Care: Australian government-run aged care services directory and entry point. A government incumbent with similar directory infrastructure serving a specific vertical (aged care) that overlaps with My Community's coverage.
• Healthdirect Australia: Australian government-funded health information and advice service operating a service finder directory. A larger, government-backed incumbent with overlapping directory functionality for health services.
• 1800RESPECT: Australian national counselling and referral service for sexual assault, domestic violence, and family violence. Operates a service directory/referral function that overlaps with My Community's community services listings.

Regional players

• Connect Groups Australia: Australian directory of peer support and community groups across Western Australia. Comparable as a community support group directory, though it operates primarily in a single state.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/MyCommDirectory
• Facebookfacebook.com/mycommunitydirectorydiary
• LinkedInlinkedin.com/company/my-community-directory

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Community Directory + Diary