Infoxchange
- Company typePrivate
- Founded1989
- HeadquartersRichmond, Australia
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Infoxchange firmographics
Firmographics- Name
- Infoxchange
- Legal name
- Infoxchange
- Website
- https://infoxchange.org
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Infoxchange industry classification
Industry- Product category
- Not-for-profit sector technology (community services software)
- NAICS
- Web Search Portals and All Other Information Services (519290), Software Publishers (5132), Computer Systems Design and Related Services (54151), Information (51)
- SIC
- Services-Social Services (8300), Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Data Access, Sharing & Marketplace Platforms (incl. TEFCA/QHIN enablement) (HLACAIAL), Healthcare & Wellness Personalization (HDAAAGAI)
Keywords
Where Infoxchange is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Infoxchange business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Technology Product Distribution: Infoxchange distributes donated and discounted technology products from vendors (Microsoft, Adobe, Google, AWS, Cisco, Dell, Lenovo, MYOB, Zoom) to eligible not-for-profits through the Connecting Up program. Revenue comes from processing fees and vendor partnerships rather than direct product margins.
- Professional IT Services: Provides professional IT support, consulting, and implementation services to not-for-profit organizations. Includes managed IT support, strategic reviews, cloud migration, and technology planning services.
- Digital Transformation Services: Charges for digital transformation consulting, advisory services, and implementation support through the Digital Transformation Hub, including vendor demonstration support and technology planning.
- Training and Education: Offers free and paid training courses and webinars. While many courses are free (sponsored by supporters), some premium courses and specialized training are priced ($20-$299 AUD) including Microsoft Office training and cybersecurity workshops.
- Digital Learning Centre Subscriptions: Digital Learning Centre provides professional development with some free content and some paid courses. The platform is described as being made possible by generous supporters, indicating a mixed model of free content and fee-based courses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Connecting Up Program - Free technology donations and discounts for eligible not-for-profits |
| Freemium | Monthly | Digital Transformation Hub - Free resources and tools |
| Hybrid | Pay-as-you-go | Digital Learning Centre - Free and paid courses |
| Subscription | Annual | Client & Case Management - Quote-based enterprise pricing |
| Subscription | Annual | Service Directory API - Enterprise licensing |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels10 records
Infoxchange product offering
Product offeringCore offering
Infoxchange is a not-for-profit social enterprise that builds, sells, and operates technology platforms specifically for the Australian and New Zealand community sector. Its core products are the Service Directory (a searchable national health and welfare services database with 450,000+ listings, available via website, Ask Izzy mobile platform, widget, and API) and the Client & Case Management system (a configurable cloud-based SaaS used by 5,800 services). Surrounding these are IT Services, the Connecting Up donated/discounted technology program (TechSoup partnership), and a Digital Transformation ecosystem (Digital Transformation Hub, Digital Learning Centre, AI Community, Data Catalyst Network).
Product overview
Infoxchange offers a portfolio of technology products and services for not-for-profits, centered on a Service Directory platform (Australia's largest health and welfare services directory with 450,000+ services) and a Client & Case Management system (used by 5,800+ services storing 8.9 million client records). These core products are complemented by IT Services, the Connecting Up donated/discounted technology program (partnered with TechSoup), and a Digital Transformation ecosystem that includes the Digital Transformation Hub (free guides and quizzes), Digital Learning Centre (webinars and courses), AI Community (peer learning on AI adoption), and Data Catalyst Network (cross-sector data collaboration). Community-facing programs include Ask Izzy (mobile service finder) and Telstra Top-up (mobile data support). The products connect through APIs, with the Service Directory API enabling third-party integration of service search functionality.
Differentiator
Problem solved
Functional benefit
Brands
- Ask Izzy: Mobile website that connects people with housing, a meal, health and wellbeing services, support, counselling and much more. Powers the Infoxchange Service Directory for end-users.
- Connecting Up
- Digital Transformation Hub
- Digital Learning Centre
- Data Catalyst Network
- NFP Digital Futures
Products and services
- Service Directory Australia's largest up-to-date health and welfare services directory with 450,000+ services listed. Responds to millions of requests for assistance annually, powers Ask Izzy, and offers API and widget access for organisations to embed service search functionality in their own websites and apps.
- Client & Case Management A secure, highly configurable, cloud-based case management system designed for community services to manage client-centered care. Used by approximately 5,800 services storing 8.9 million client records across Australia, with annual subscription licensing and a stated enterprise support line (+61 3 9418 7487).
- IT Services Professional IT services tailored for not-for-profit organisations, providing ongoing technology support, strategic reviews, cloud migration, and managed IT services.
- Connecting Up — Donated & Discounted Technology Program that gives Australian and New Zealand not-for-profits access to discounted and donated software, hardware, and cloud services from Microsoft, Adobe, Google, AWS, Cisco, Dell, Lenovo, MYOB, Zoom, and other vendors. Operated by Infoxchange as the TechSoup regional partner; over $1 billion in technology donations facilitated.
- Service Directory API API that connects the Infoxchange Service Directory to any website or application, allowing organisations to send queries to and display results from Australia's largest health and welfare services directory with consistent and secure access to directory data, eliminating the need for the client to maintain a service database.
- Digital Learning Centre (paid courses and webinars) Self-service professional development platform for not-for-profit sector staff and volunteers offering live expert-led webinars, on-demand courses, and multilingual content on AI, cybersecurity, digital marketing, data, and technology foundations. Premium courses are priced $20–$299 AUD.
- Ask Izzy Free mobile website connecting people with housing, meals, health and wellbeing services, support, and counselling. Powered by the Infoxchange Service Directory and handling millions of requests for assistance each year.
- Digital Transformation Consulting Digital transformation consulting, advisory services, and implementation support for not-for-profits, integrating tools, training, communities, expert advice, and collaborative networks to help organisations build digital confidence — including under the funded Asia-Pacific Digital Transformation Program.
Quantifiable outcome
- 85,000 support services available 24/7 via Lifeline app
- +4 more outcomes
Companies that use Infoxchange
Customer profileNamed customers18 records
Segments5 records
Ideal customer profiles4 records
Infoxchange technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature8 records
Infoxchange partnerships and signals
Strategic signalPartnerships
23 partnerships are on record, tiered core and minor.
- HKCSS (Hong Kong Council of Social Service)coreHKCSS organized S+ Summit 2026 featuring Infoxchange Australia as keynote speaker on leveraging AI and big data for digital transformation in social welfare sector. Over 700 participants from tech enterprises, foundations, and social service organizations attended.
- TechSoupcoreInfoxchange is the Australian and New Zealand partner of TechSoup, a worldwide technology donations program providing eligible organizations with discounted software, hardware, services, and training. TechSoup validates organization eligibility and Infoxchange manages local distribution.
- MicrosoftcoreMicrosoft is a major technology donation partner through the Connecting Up program, providing not-for-profits access to Microsoft 365, Azure, and other Microsoft products at discounted or free rates.
- NSW Department of Communities (Department of Family and Community Services)corePartner for NSW Social Sector Transformation Fund (SSTF) program providing funding for small and medium not-for-profits to access technology advisory services and digital transformation support.
- Telstra FoundationcoreTelstra Foundation partners with Infoxchange to provide free $200 mobile recharges with 80GB data for those doing it tough through the Telstra Top-up program.
- Good Data InstituteminorGood Data Institute partners with Infoxchange for the Digital Learning Centre, providing presenters for webinars on AI and data. GDI helps charities build data capabilities and has spoken at Infoxchange events.
- PwCminorPwC partners with Infoxchange for the Digital Learning Centre, presenting webinars on Copilot and AI tools for not-for-profits. Part of the 'From Zero to Copilot-Hero in 5 weeks' webinar series.
- Australian Government Department of Social ServicescoreFederal government department partner supporting social sector technology initiatives and service delivery improvements.
- Victorian GovernmentcoreState government partner supporting not-for-profit digital transformation initiatives in Victoria.
- Queensland GovernmentcoreState government partner supporting community services sector technology and service delivery improvements.
- NSW GovernmentcoreNSW government partner through FACS for Social Sector Transformation Fund and other technology initiatives.
- South Australian GovernmentminorState government partner supporting not-for-profit digital initiatives in South Australia.
- ACT GovernmentminorACT government partner supporting community sector technology initiatives.
- HESTAminorHESTA superannuation fund partners with Infoxchange to support members experiencing vulnerability by connecting them with support services via Ask Izzy.
- TechSoup Asia PacificcoreTechSoup Asia Pacific regional partnership for technology donations and digital transformation support across the Asia-Pacific region.
- Tech for Good InstituteminorTech for Good Institute partners with Infoxchange to promote technology for social impact.
- Melbourne InstituteminorMelbourne Institute partners with Infoxchange for research and data insights on not-for-profit sector.
- Kangan InstituteminorKangan Institute partners with Infoxchange for training and education initiatives.
- OOH MediaminorOut-of-home media company partners with Infoxchange for awareness campaigns.
- Tencent Sustainable Social Value OrganizationminorTencent Sustainable Social Value Organization was keynote co-speaker with Infoxchange at HKCSS S+ Summit 2026 on tech for good in social services sector.
- Australian Red CrosscoreAustralian Red Cross is a key client using Infoxchange Client & Case Management system with single client view across all program areas. One of the largest humanitarian organizations supported annually.
- Australian Council of Social Service (ACOSS)minorACOSS partners with Infoxchange as a client and organizational supporter.
- Gradient InstituteminorGradient Institute provides AI ethics and responsible AI courses through the Digital Learning Centre including 'Responsible Use of Artificial Intelligence - Primer', 'Using Large Language Models Responsibly and Effectively', and 'Introduction to Confidentiality, Privacy and Security in AI Systems'.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Infoxchange competitors and assessment
Company assessmentDirect peers
- TechSoup Global: Global non-profit technology philanthropy network that validates eligibility and orchestrates donated/discounted software from Microsoft, Adobe, Google, Cisco, etc. Infoxchange is TechSoup's designated Australian and New Zealand partner through Connecting Up, so the two share the same mission and vendor portfolio.
- Bonterra (formerly Social Solutions / Apricot): Provider of case management and outcomes-tracking software (Apricot, Efforts to Outcomes, CaseWorthy) purpose-built for non-profits and human-services agencies — directly comparable to Infoxchange's Client & Case Management system and Service Coordination modules.
- Findhelp (formerly Aunt Bertha): US-based social-care network that connects people to verified local programs via a directory API and embedded search; the closest international analog to Infoxchange's Service Directory + Ask Izzy + Service Directory API model that powers care navigation and referral at scale.
- NetHope: Global consortium of humanitarian and international-development NFPs focused on technology adoption and shared digital infrastructure — directly aligned with Infoxchange's mission of technology for social impact and convening role via the Data Catalyst Network.
- SmartyGrants: Australia-based grants management platform for funders and grantmakers; shares Infoxchange's Australian NFP customer base and competes for the same digital transformation wallet.
- Cloud for Good: Consulting and implementation partner specializing in Salesforce, Microsoft, and other cloud platforms for non-profits and higher education; overlaps with Infoxchange's IT Services and Digital Transformation practices across the same customer segments.
Broad incumbents
- Salesforce.org / Nonprofit Cloud: Enterprise CRM vendor with a dedicated Nonprofit Cloud and discounted NPP program; competes for the same NFP CRM/case management budgets as Infoxchange with much broader product breadth and global R&D resources.
- Microsoft Tech for Social Impact: Microsoft's non-profit program offering discounted Microsoft 365, Azure credits, and purpose-built Dynamics 365 case-management templates; a strategic partner of Infoxchange via Connecting Up but also a competitor for end-to-end NFP IT modernization.
- Blackbaud: Public software vendor offering a full non-profit suite across CRM, fundraising, financial management, and case management; competes with Infoxchange's enterprise NFP customers on breadth rather than directory depth.
Emerging players
- Lumary: Australian/NZ SaaS provider for community and disability-services providers — adjacent to Infoxchange's Client & Case Management and Service Coordination products with overlapping ANZ customer base but a narrower provider focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks6 records
Key highlights7 records
Customer concentration
Infoxchange social profiles
Digital presenceInfoxchange compliance and trust
Trust signalCompliance3 records
Infoxchange financial estimates
Financial estimateRevenue estimate
Valuation estimate
Infoxchange leadership team
Management profileNumber of profiles
Profiles1 record
Infoxchange funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Infoxchange M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Infoxchange
What does Infoxchange do?
Infoxchange is a not-for-profit social enterprise that builds, sells, and operates technology platforms specifically for the Australian and New Zealand community sector. Its core products are the Service Directory (a searchable national health and welfare services database with 450,000+ listings, available via website, Ask Izzy mobile platform, widget, and API) and the Client & Case Management system (a configurable cloud-based SaaS used by 5,800 services). Surrounding these are IT Services, the Connecting Up donated/discounted technology program (TechSoup partnership), and a Digital Transformation ecosystem (Digital Transformation Hub, Digital Learning Centre, AI Community, Data Catalyst Network).
Is Infoxchange a public or private company?
Infoxchange is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Infoxchange founded?
Infoxchange was founded in 1989. It employs 101 to 250 people.
Where is Infoxchange based?
Infoxchange is headquartered in Richmond, Australia, in the Oceania region.
How does Infoxchange make money?
Five revenue lines are on record. Technology Product Distribution is the primary driver. The others are professional IT Services, digital Transformation Services, training and Education and digital Learning Centre Subscriptions.
Who are Infoxchange's main competitors?
Direct peers on record are TechSoup Global, Bonterra (formerly Social Solutions / Apricot), Findhelp (formerly Aunt Bertha), NetHope, SmartyGrants and Cloud for Good. Broad incumbents are Salesforce.org / Nonprofit Cloud, Microsoft Tech for Social Impact and Blackbaud. Lumary is listed as an emerging player.
Does Infoxchange have an API?
Yes. The Service Directory API connects the information in the Infoxchange Service Directory to any website or application, allowing it to send queries to and display results from the service directory. The API ensures that users have a consistent and secure method of accessing directory information. Organizations can build different 'front ends' without understanding how the 'back end' works, serving as the 'back end' that powers clients' service directories. Data is delivered with no database maintenance necessary on the client side. Developer documentation is at www.infoxchange.org/au/products-and-services/service-directory.
What industry is Infoxchange in?
Infoxchange's product category is Not-for-profit sector technology (community services software). Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLALADAJ, Care Navigation, Advocacy & Benefits Guidance Platforms. Its NAICS code is 519290 and its SIC code is 8300.