NavPoint Health

What NavPoint Health does

NavPoint Health is a private US healthcare technology and services company founded in 2009 by Co-Founder and President Linda Burhansstipanov. The company is built around patient navigation, the discipline of guiding patients through complex diagnoses, treatment plans, and care coordination. NavPoint Health sells into cancer centers, health systems, non-profit and for-profit healthcare organizations, federally qualified health centers (FQHCs), life science organizations, community clinics, and screening programs that need to build, grow, or sustain patient navigation programs. The company's stated thesis is that approximately one in two patients lack access to a navigator (citing American Cancer Society statistics) and that expert navigation should be made both accessible to patients and financially sustainable for the programs that deliver it.

The company's product family spans three categories. In data and technology, NavPoint Health operates NACI Care, a Patient Navigation Record System (PNRS) offered as a SaaS platform that documents navigation activities in a structured system and produces customized reporting, and inTrial, a SaaS platform focused on clinical trial navigation. In Navigation-as-a-Service (NaaS), NavPoint Connect provides navigator-delivered services to organizations, while NavigationOnDemand offers direct-to-patient navigator support without requiring a referral. In advisory, PINPoint provides consulting around Principal Illness Navigation (PIN) billing and program design, positioning the firm around the CMS reimbursement codes introduced in 2024. The platform architecture is centered on structured data capture and reporting rather than AI or automation, with no disclosed machine learning or AI capabilities.

NavPoint Health generates revenue through a mix of recurring SaaS subscriptions (NACI Care, inTrial), managed services (NavPoint Connect), consumer subscriptions (NavigationOnDemand), and professional services fees (PINPoint advisory). Go-to-market combines enterprise field sales to provider organizations with a self-service direct-to-consumer channel for patients and caregivers. The company is privately held with no disclosed institutional investors, no parent entity, no public listing, and a stated headcount of nine employees. Pricing, customer logos, ARR, and revenue figures are not publicly disclosed.

Name

NavPoint Health

Legal name

NavPoint Health

Website

https://navpointhealth.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

NavPoint Health is a private US firm founded in 2009 that sells patient navigation SaaS (NACI Care, inTrial), managed navigator services (NavPoint Connect, NavigationOnDemand), and PIN reimbursement advisory (PINPoint) to healthcare providers, cancer centers, health systems, FQHCs, and life science organizations.

Ownership category

akta.pro rank

Product category

Healthcare Patient Navigation Software

NAICS

Social Assistance (624)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

Care Navigation, Referral & Care Coordination Engagement (HLACAEAD)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)

Keywords

• Patient navigation software
• Healthcare navigation services
• Clinical trial navigation
• Care coordination platform
• Patient navigation advisory

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. NACI Care and inTrial SaaS Platforms: Software-as-a-service platforms providing patient navigation record systems and clinical trial navigation tools to healthcare organizations.
2. NavPoint Connect Navigator Services: Navigator-delivered services for healthcare organizations, enabling them to build and sustain patient navigation programs.
3. NavigationOnDemand Patient Services: Direct-to-consumer navigation support services connecting patients with certified navigators.
4. PINPoint Advisory Consulting: Advisory services for PIN billing and program design for healthcare organizations.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

NavPoint Health provides a connected patient navigation ecosystem combining SaaS technology platforms (NACI Care and inTrial), navigator-delivered services (NavPoint Connect for organizations and NavigationOnDemand for patients/caregivers), and advisory consulting (PINPoint). The company enables healthcare organizations to document, deliver, and sustain patient navigation programs while giving individual patients direct access to certified navigators for guidance through complex diagnoses.

Product overview

NavPoint Health offers a unified patient navigation ecosystem comprising three categories: technology platforms (NACI Care and inTrial as SaaS offerings), navigator-delivered services (NavPoint Connect for organizations and NavigationOnDemand for patients), and advisory consulting (PINPoint). The products work together to provide a connected system where technology enables data capture, services deliver human navigation support, and advisory helps programs achieve sustainability and reimbursement.

Differentiator

Problem solved

Functional benefit

Brands

• NACI Care™: Patient Navigation Record System (PNRS) platform for data-driven navigation
• NavPoint Connect™
• inTrial™
• PINPoint™
• NavigationOnDemand™

Products and services

• NACI Care Patient Navigation Record System (PNRS) SaaS platform that enables healthcare providers and organizations to document critical navigation data in a structured system, generating customized reporting required for effective navigation programs. Targeted at cancer centers, health systems, FQHCs, and other healthcare organizations.
• inTrial Clinical trial navigation SaaS platform that supports organizations with clinical trial navigation needs, enabling structured documentation and customized reporting for clinical trial programs. Targeted at healthcare organizations running or supporting clinical trials.
• NavPoint Connect Navigator-delivered managed service for healthcare organizations, providing experienced certified patient navigators supported with technology and data to help providers build and sustain impactful patient navigation programs. Targeted at cancer centers, health systems, FQHCs, and life science organizations.
• NavigationOnDemand Direct-to-patient navigation service that connects patients and caregivers with certified patient navigators for real-time guidance through complex diagnoses, including help understanding diagnoses and treatment options, appointment preparation, care coordination, and emotional support. No referral required. Targeted at individual patients, caregivers, and loved ones.
• PINPoint Advisory Advisory and consulting service for healthcare organizations on Principal Illness Navigation (PIN) billing and program design, helping organizations build and sustain navigation programs with appropriate reimbursement strategies. Targeted at healthcare organizations seeking to operationalize and fund navigation programs.

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Oracle Health (Cerner) Care Management: Oracle Health (formerly Cerner) offers population health and care management modules within its EHR, including care coordination and patient navigation capabilities. As a broad incumbent, it competes with NavPoint by bundling navigation functionality into enterprise EHR contracts for large health systems.
• Epic MyChart Care Companion: Epic's MyChart Care Companion provides patient engagement, care plan adherence, and navigation features for patients with chronic conditions as part of the broader Epic EHR ecosystem. It is a broad incumbent that competes with NACI Care and NavigationOnDemand as a default, integrated option for health systems already on Epic.

Direct peers

• TailorMed: TailorMed offers a financial navigation platform that helps providers identify and enroll patients in financial assistance programs, similar in spirit to NavPoint's role in helping patients navigate complex systems. Both address navigation around complex care episodes, though TailorMed focuses on financial rather than clinical pathways.
• Carevive: Carevive provides oncology-focused patient navigation, symptom management, and care planning software to cancer centers and health systems. It is the closest direct competitor to NavPoint's NACI Care and clinical-trial navigation stack, addressing the same oncology navigation market with overlapping SaaS and services.
• Vivor (formerly Patient Services Inc. tech spin): Vivor provides financial navigation and patient assistance technology helping hospitals connect patients with funding sources and reduce financial toxicity. It is comparable to NavPoint in the navigation-as-a-service and reimbursement-discovery categories, particularly for complex-diagnosis patients.
• Noona (by Elekta): Noona is a patient-reported outcomes and care navigation platform used in oncology settings to capture symptoms and guide patients between visits. Acquired by Elekta, it overlaps with NavPoint's inTrial and NACI Care data capture and reporting functionality.
• Jasper Health: Jasper Health offers a digital oncology care navigation and support platform for cancer patients and their care teams, combining technology with virtual navigation specialists. It competes directly with NavPoint's NavigationOnDemand and NACI Care offerings in oncology care coordination.

Others

• Vital Health Links (community health worker platforms): Unite Us and similar community care coordination platforms connect patients to social and health services across provider, payer, and community-based organizations. These platforms are adjacent to NavPoint's work in patient navigation and care coordination, often serving as upstream or downstream infrastructure for navigation programs.

Emerging players

• Outcomes4Me: Outcomes4Me is a direct-to-consumer cancer care platform that provides treatment guidance, clinical trial matching, and navigation support for oncology patients. It overlaps with NavigationOnDemand's mission of empowering patients through complex diagnoses, particularly in oncology.
• Patient Advocate Foundation: PAF is a non-profit that provides direct case management and navigation services to patients with chronic and life-threatening illnesses, overlapping with NavigationOnDemand in mission and patient population. It is comparable as a competing source of free patient navigation support, though it operates as a non-profit rather than a commercial platform.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/navpoint-health

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NavPoint Health