New Castle County of

What New Castle County of does

New Castle County, Delaware, is a public county government established in 1704 that serves residents and local businesses through public safety, 911 communications, emergency medical services, police, land-use and permitting, tax assessment and collection, sewer and public works, housing assistance, libraries, parks and recreation, and economic-development services. It is governed by an elected County Executive and County Council. Primary

Financially, New Castle County is a public governmental unit funded through property taxes, sewer fees, hotel taxes, and various service fees rather than a traditional product pricing model. The supplied company data does not disclose annual revenue, a total FY2027 budget, customer contract values, or per-user pricing, so it does not support a conventional SaaS or transaction-revenue assessment. Primary

The county's principal digital front door is a CivicPlus CivicEngage content management system, supplemented by the My-NCC mobile app and SeeClickFix for non-emergency reporting, Paymentus payments, Socrata financial transparency, ArcGIS mapping, PeopleSoft human resources, and Acquia Optimize analytics and accessibility monitoring. No public or partner-facing API is disclosed, and no patents, proprietary AI models, or named training pipelines are listed. Primary.

Name

New Castle County of

Legal name

New Castle County, DE

Website

https://nccde.org

Company type

Public

Founded year

1704

Operating status

Operating

Headcount range

1–10 employees

Short description

New Castle County, Delaware, is a public county government established in 1704 that provides public safety, permitting, taxation, infrastructure, housing, library, and recreation services to residents and businesses through physical offices and digital portals.

Ownership category

akta.pro rank

Product category

County Government Services

NAICS

Administrative and Support Services (561), Facilities Support Services (561210)

SIC

Services-Miscellaneous Business Services (7380), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• County government services
• Public safety services
• Land use permitting
• Property tax administration
• Parks and recreation

Headquarters

HQ city

New Castle, DE

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Distribution channels6 records

Marketing channels8 records

Core offering

New Castle County delivers a comprehensive range of governmental services to its residents and businesses, including 911 emergency communications, EMS, police protection, property assessment, tax collection, sewer services, land use and permitting, parks and recreation facilities, 16 library branches, housing assistance programs, and economic development support. Services are delivered through a unified digital portal (newcastlede.gov) integrated with specialized tools such as the My-NCC mobile app, ePlans online permitting, the Open Finance transparency portal, GIS maps, Smart 911, and the Small Business Enterprise Program.

Product overview

New Castle County government operates as a platform-based digital services provider offering a unified CivicPlus CivicEngage portal integrated with specialized third-party systems. The portfolio includes citizen-facing mobile applications (My-NCC with SeeClickFix), online permitting and plan review (ePlans), financial transparency (Open Finance via Socrata), GIS and mapping services (ArcGIS), digital library services, and economic development programs. Core services span property tax and assessment management, land use and permitting, community development, public safety (911, EMS, Police), parks and recreation, and county government administration. The ecosystem connects these services through integrated platforms for payments, analytics, and citizen engagement.

Differentiator

Problem solved

Functional benefit

Brands

• My-NCC: Mobile app for non-emergency issue reporting, powered by SeeClickFix
• Hope Center
• Community Association Portal (CAP)

Products and services

• My-NCC Mobile App A public mobile application powered by SeeClickFix that enables citizens to report non-emergency issues such as code violations, maintenance requests, and general concerns directly from their mobile devices.
• ePlans Electronic plan submission and review system for land use, development, and permitting services, allowing contractors and developers to submit plans and track review status online.
• Open Finance Portal A Socrata-powered transparency platform providing public access to county financial data including budgets, checkbook projections, investment portfolios, and comprehensive annual financial reports.
• GIS Apps & Maps ArcGIS-based interactive mapping applications providing parcel search, tax assessment maps, zoning information, parks locations, and various geographic data services for residents and businesses.
• Online Tax & Sewer Payments Payment portal for property taxes, sewer bills, and other county services with credit card processing capabilities through Paymentus integration.
• Small Business Enterprise (SBE) Program Program focused on identifying and supporting small and diverse businesses to compete for county contracts, including certification services, bid thresholds, and contractor resources.
• Community Association Portal (CAP) Portal providing resources for community associations including document search, billing programs, maintenance corporation support, and best practices for HOA management.
• NCC Libraries Digital Services Digital library offerings including eBooks, eMaterials, Overdrive, hoopla for digital media, Flipster e-magazines, Transparent Language Learning, and IMAZINE digital publications.
• Smart 911 Emergency notification and safety profile system allowing residents to register critical information for first responders during emergencies, integrated with the 911 communications system.
• NCC2050 Comprehensive Plan Long-term comprehensive planning initiative covering land use, housing, redevelopment, and infrastructure planning for the county's future development.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature1 record

Partnerships

Four partnerships are on record, tiered core.

• SeeClickFixcoreTechnology or IntegrationSeeClickFix is an online and mobile service request system that powers the My-NCC mobile app and reporting forms. It allows New Castle County citizens to report non-emergency related issues via web or mobile devices.
• CivicPluscoreTechnology or IntegrationProvides the CivicPlus Content Management System powering the official New Castle County government website with integrated services, calendars, and citizen engagement features.
• Delaware Prosperity PartnershipcoreStrategic or Co-development PartnerOED actively collaborates with the Delaware Prosperity Partnership to expedite the RFP and planning processes for businesses considering relocation to Delaware, developing an uncomplicated system that prioritizes business support.
• State Division of Small BusinesscoreStrategic or Co-development PartnerPartnership to support local economic growth by providing a streamlined system for business support, RFP processes, and planning for businesses in New Castle County.

Recent moves3 records

Expansion highlights5 records

Emerging players

• OpenGov: Government-focused transparency and budgeting cloud platform that competes with the Socrata Open Finance portal NCC currently uses. Directly comparable in the financial transparency and budgeting space.

Direct peers

• Fairfax County, Virginia: Large, affluent suburban county with comparable service breadth including its own Open Finance/financial transparency portal, countywide GIS, and extensive library and parks systems. Often cited as a gold-standard peer for digitized county services.
• Sussex County, Delaware: The third Delaware county, providing residential-heavy government services including land use, planning, and public works. Directly comparable in statutory mandate and shared state-level funding dynamics.
• Montgomery County, Maryland: Suburban Mid-Atlantic county of comparable population scale offering a similarly wide portfolio of services (libraries, transit, public safety, permitting, parks). Frequently benchmarks against New Castle County on digital service delivery.
• Kent County, Delaware: Sister Delaware county government providing the same statutory mix of public safety, land use, libraries, and tax administration. Operates under the same state law and serves as the most direct functional peer to New Castle County.
• Chester County, Pennsylvania: Neighboring Mid-Atlantic county with a similar mix of suburban and rural service delivery, comparable tax-base dynamics, and a strong parks/land-preservation focus overlapping with NCC's Agricultural Land Preservation program.
• Delaware County, Pennsylvania: Recently re-structured suburban Philadelphia county that has gone through its own digital transformation and government reorganization – useful comparable for benchmarking New Castle County's service modernization roadmap.

Broad incumbents

• CivicPlus: Vendor whose CivicEngage CMS powers the entire newcastlede.gov platform and whose SeeClickFix acquisition powers the My-NCC mobile app. A core enabling technology provider rather than a competing entity, but deeply intertwined with NCC's digital service delivery.
• Granicus: Government experience platform providing CMS, agenda/legislative management, and citizen engagement tools to hundreds of counties and municipalities. Adjacent vendor competing for the same digital-front-door budgets that fund CivicPlus.
• Tyler Technologies: Large government software vendor (ERP, courts, public safety, payments via NIC) that competes in the same county-government software category. Comparable as the umbrella government-software incumbent that New Castle County may rely on for future ERP or financials work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat1 record

Key risks5 records

Key highlights6 records

Customer concentration

• Xnewcastlede.gov/twitter
• YouTubeyoutube.com/channel/newcastledecounty
• Facebookfacebook.com/nccde
• LinkedInlinkedin.com/company/new-castle-county-of
• Instagraminstagram.com/newcastledecountyde

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles24 records

Subsidiaries21 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Castle County of