Neotel
Neotel is a private B2B SaaS provider of an integrated contact center platform combining telephony, CRM, omnichannel digital communications, IVR, and reporting, sold on a per-seat subscription basis to enterprise contact centers across 15 Spanish-speaking countries in Latin America.
- Company typePrivate
- Founded-
- HeadquartersNot specified, Argentina
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Neotel does
Neotel is a privately-held B2B SaaS provider of an integrated contact center platform targeted at contact centers operating in Spanish-speaking markets across Latin America. Founded in 2003 and headquartered in Tamarac, Florida, with operating legal entities in Argentina (Neotel SRL) and Chile (Neotel Ltda), the company sells to enterprise contact centers in 15 Spanish-speaking countries through a direct sales motion with quote-based, per-seat pricing.
The platform unifies telephony, a customizable CRM, omnichannel digital communications, interactive voice response, campaign management, and operational reporting into a single IP-based stack. Core modules include the Campaign Builder (inbound, outbound, blending campaigns with predictive, progressive, preview, or manual dialer modes, deployable in under 5 minutes), CRM Builder (with native telephony and social integration), Social Plus Suite (WhatsApp, Facebook, Instagram, Webchat, Mail), IVR Builder, and a Reporting and Monitoring Module. The platform is exposed via an official API with 110+ methods, enabling both toolbar-based and fully custom CRM integrations.
Neotel monetizes primarily through recurring per-seat subscriptions, with publicly disclosed reference pricing of $22 per seat for telephony, $30 per seat for telephony plus CRM, and $26 per seat for telephony plus social channels, each tier bundling 1,000 agent licenses. The company is ISO 9001 certified (last reviewed December 2021), positions itself as a strategic partner rather than a vendor with an assigned focal point of contact per account, and operates support over Slack, WhatsApp, and Jira. No public revenue, funding, or named enterprise customer logos are disclosed in the source material.
Neotel firmographics
Firmographics- Name
- Neotel
- Legal name
- Neotel
- Website
- https://neotel.us
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Neotel is a private B2B SaaS provider of an integrated contact center platform combining telephony, CRM, omnichannel digital communications, IVR, and reporting, sold on a per-seat subscription basis to enterprise contact centers across 15 Spanish-speaking countries in Latin America.
- Ownership category
- akta.pro rank
Neotel industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Customer Service, Support & Contact Center CRM (HDAEAFAC), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Neotel is headquartered
LocationHeadquarters
- HQ city
- Not specified
- HQ country
- Argentina
- HQ region
- Latin America
Offices2 records
Markets served
Neotel business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Contact Center Platform Licensing: Subscription-based pricing per seat for contact center solutions including telephony, CRM, and social media management. Pricing tiers based on number of seats (100, 500, 1000 positions).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Telefonia - $22 USD per seat |
| Per seat | Monthly | +CRM - $30 USD per seat |
| Per seat | Monthly | +Social Networks - $26 USD per seat |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Neotel product offering
Product offeringCore offering
Neotel sells a unified, IP-based contact center software platform that integrates telephony, a configurable CRM, IVR, digital channels (WhatsApp, Facebook, Instagram, Webchat, Mail), and a reporting module under a single subscription-priced offering. The platform is sold to enterprise and mid-market contact centers in Spanish-speaking markets on a per-seat basis with optional add-ons for CRM and social channels, and includes an official API with more than 110 methods for custom integrations.
Product overview
Neotel offers a unified contact center platform with multiple integrated modules: the core Contact Center Platform serves as the foundation, supplemented by Campaign Builder for rapid campaign creation, CRM Builder for customizable customer relationship management, Social Plus Suite for omnichannel digital channel management (WhatsApp, Facebook, Instagram, Webchat, Mail), IVR Builder for interactive voice response, and a Reporting/Monitoring module for operational analytics. The platform also provides an official API with over 110 methods for custom integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Social Plus: Digital channel management suite for omnichannel strategy supporting WhatsApp, Facebook, Instagram, Webchat, and Mail
Products and services
- Neotel Contact Center Platform
Quantifiable outcome
- Create complete campaigns in less than 5 minutes
- +1 more outcomes
Companies that use Neotel
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Neotel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
Neotel partnerships and signals
Strategic signalScale indicators2 records
Recent moves5 records
Expansion highlights4 records
Neotel competitors and assessment
Company assessmentDirect peers
- Five9: Cloud contact center provider delivering inbound, outbound, and blended solutions with omnichannel routing, AI, and workforce engagement. Competes with Neotel on subscription-based CCaaS with emphasis on rapid deployment and enterprise scalability.
- Talkdesk: Cloud-native CCaaS vendor offering AI-powered contact center solutions with multi-channel routing, workforce management, and analytics. Closely comparable to Neotel in target buyer, deployment model, and feature breadth, with strong penetration in Spanish-speaking markets.
- 8x8: Cloud communications platform combining contact center, voice, video, and chat for customer experience and employee experience. Comparable to Neotel in CCaaS positioning, omnichannel coverage, and per-seat SaaS delivery model.
- Genesys: Global CCaaS leader offering cloud contact center, workforce engagement, and AI-driven customer experience solutions. Directly competes with Neotel in the enterprise and mid-market contact center segment and has been expanding its LATAM presence.
- Vonage (Ericsson): Cloud communications provider offering contact center APIs, omnichannel messaging, and programmable communications. Now part of Ericsson's enterprise wireless and global communications platform, comparable to Neotel in API-driven, omnichannel CCaaS delivery.
Broad incumbents
- NICE (CXone): Enterprise customer experience analytics and contact center software provider with NICE CXone (formerly inContact). A broader incumbent with a wider portfolio (analytics, workforce engagement, AI) competing with Neotel's CCaaS modules in the same buyer set.
- Avaya: Established enterprise communications and contact center vendor with cloud and on-premise offerings. Comparable to Neotel at the high end of contact center deals and increasingly relevant in LATAM digital transformation programs.
- Amazon Connect: AWS's cloud contact center service offering omnichannel routing, AI-powered analytics, and CRM integrations at consumption-based pricing. Increasingly a competitor to Neotel as enterprises in LATAM adopt AWS-native CCaaS stacks.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center (formerly BroadWorks/BroadCloud) provides enterprise CCaaS as part of the broader Webex collaboration portfolio. Competes with Neotel on enterprise-grade contact center functionality, particularly for multinationals with hybrid Cisco estates in LATAM.
Emerging players
- Zoho (Zoho Contact Center): Zoho's omnichannel contact center solution targeting SMB and mid-market customers, integrated with the broader Zoho CRM and productivity suite. Comparable to Neotel as an emerging, integrated CCaaS+CRM player with multi-channel capabilities and a focus on cost-effective deployments.
Market position
Strengths4 records
Weaknesses4 records
Key risks6 records
Key highlights6 records
Customer concentration
Neotel social profiles
Digital presenceNeotel compliance and trust
Trust signalCompliance1 record
Neotel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Neotel leadership team
Management profileNumber of profiles
Profiles1 record
Neotel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Neotel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Neotel
What does Neotel do?
Neotel sells a unified, IP-based contact center software platform that integrates telephony, a configurable CRM, IVR, digital channels (WhatsApp, Facebook, Instagram, Webchat, Mail), and a reporting module under a single subscription-priced offering. The platform is sold to enterprise and mid-market contact centers in Spanish-speaking markets on a per-seat basis with optional add-ons for CRM and social channels, and includes an official API with more than 110 methods for custom integrations.
Is Neotel a public or private company?
Neotel is a private company. It is classified as unknown and is currently operating.
When was Neotel founded?
Neotel was founded in -1. It employs 101 to 250 people.
Where is Neotel based?
Neotel is headquartered in Not specified, Argentina, in the Latin America region.
How does Neotel make money?
One revenue line is on record: contact Center Platform Licensing.
Who are Neotel's main competitors?
Direct peers on record are Five9, Talkdesk, 8x8, Genesys and Vonage (Ericsson). Broad incumbents are NICE (CXone), Avaya, Amazon Connect and Cisco (Webex Contact Center). Zoho (Zoho Contact Center) is listed as an emerging player.
Does Neotel have an API?
Yes. Neotel offers an official API with over 110 methods enabling custom integrations directly from the CRM. The API allows access to all platform functionalities and controls for call center operations, supporting both simple toolbar integrations and fully customized integrations.
What industry is Neotel in?
Neotel's product category is Cloud Contact Center Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAEAFAC, Customer Service, Support & Contact Center CRM. Its NAICS code is 56142 and its SIC code is 4899.