NOC
NOC Links is a Kampala-headquartered ICT solutions company serving corporate, government, and NGO clients across East Africa with managed services, cloud, networking, custom software, and four branded product lines: Call Centre, CRM/ERP, eFACiLiTY CAFM/IWMS, and AI/ML.
- Company typePrivate
- Founded-
- HeadquartersKampala, Uganda
- Headcount251–500
- GTM typeB2B
- OfferingServices
What NOC does
NOC Links is a privately held ICT solutions company headquartered at Plot 169 Bombo Road, Wandegeya, Kampala, Uganda, with a regional co-founder presence in South Africa. It serves corporate bodies, government agencies, NGOs, and SMEs across East and (selectively) Southern Africa through a one-stop portfolio spanning managed ICT services, network connectivity (Cable-to-Business fiber), voice and VoIP, network security, cloud services (managed Microsoft Azure, DRaaS), custom software development, web design, and four branded product lines: Call Centre Solutions, CRM and ERP Systems, eFACiLiTY Green Facility Management (CAFM/IWMS with BAS/BMS and IoT integration), and AI/ML services covering NLP, computer vision, predictive analytics, and conversational AI bots.
The underlying technology stack is broad and conventional rather than proprietary-deep: web and application work in Ruby on Rails, Elixir, Vue, React, React Native, Node.js, Laravel, Django, Java, .NET, Go, and Python; data on PostgreSQL, MySQL, MongoDB, Oracle, and Redis; messaging on RabbitMQ and ELK; and delivery on AWS (EC2, S3, CloudFront), Google Cloud and Microsoft Azure. Sales are consultative and field-led: 'Request a Demo' and 'Get a Service Quote' funnels feed a discovery-to-kick-off sales process, pricing is fully quote-based, and contracts span on-premise perpetual, cloud/SaaS subscription, and multi-year managed services formats. Named reference customers include UNBS, RedPepper Uganda, Holiday Express Hotel and PSI International; the company reports 187 clients and 230 cumulative projects, a stated 100% SLA on fiber internet with 4-hour MTTR, 24/7 L3 technical support, and up to 8 months of daily data backup retention.
Revenue mechanics blend professional services (custom software, web design), managed services (outsourced IT, security, DRaaS), subscription/SaaS (CRM/ERP, Call Centre, voice), and product licenses (perpetual ERP/CRM), with no publicly disclosed pricing tiers, revenue, or funding. Ownership is founder/management-controlled with no disclosed institutional investors, parent company, or public listing, and the management team publicly identified includes CTO Cyprian Kamunyu, co-founder Thami Molefe (South Africa), and Head of Legal and Compliance Jude Kamuganga.
NOC firmographics
Firmographics- Name
- NOC
- Legal name
- NOC Links
- Website
- https://noclinks.net
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- NOC Links is a Kampala-headquartered ICT solutions company serving corporate, government, and NGO clients across East Africa with managed services, cloud, networking, custom software, and four branded product lines: Call Centre, CRM/ERP, eFACiLiTY CAFM/IWMS, and AI/ML.
- Ownership category
- akta.pro rank
NOC industry classification
Industry- Product category
- Enterprise IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Wired Telecommunications Carriers (517111), All Other Business Support Services (561499), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Network Operations Outsourcing (NOC Services) (BPAEAMAD)
- akta.pro secondary industries
- Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), Network Access Control (NAC) (HDADABAJ)
Keywords
Where NOC is headquartered
LocationHeadquarters
- HQ city
- Kampala
- HQ country
- Uganda
- HQ region
- Africa
Offices2 records
Markets served
NOC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Software Development Services: Custom software development services across mobile, web, and desktop applications including enterprise software, IoT, FinTech, blockchain, retail and e-commerce solutions. Revenue is generated through project-based engagements with discovery, development, and long-term support phases.
- Managed ICT Services: Recurring managed services including end-to-end security solutions, storage solutions, cloud infrastructure, wireless and mobile computing, support services, SaaS, PaaS, and disaster recovery. Provided on a proactive outsourcing basis.
- Network and Internet Services: Cable-to-Business (C2B) fiber internet connectivity with dedicated and shared options. Includes VPN, server configuration and support, managed network security, and connectivity link services.
- Voice and Data Solutions: VoIP services, business phone solutions including installation, support, maintenance, and replacement. Video conferencing and virtual conferencing services.
- Product Licenses and Subscriptions: CRM and ERP software licenses offered as both traditional on-premise perpetual licenses and cloud-based SaaS subscriptions. Contact center solutions sold with cloud and on-premise options.
- Web Design and Maintenance: Professional website design and e-commerce store development services at affordable costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based pricing tailored to client requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
NOC product offering
Product offeringCore offering
NOC Links is a Ugandan ICT solutions company that delivers enterprise software products (Call Centre Solutions, CRM/ERP Systems, Green Facility Management CAFM/IWMS, and AI/ML services) alongside managed ICT services including software development, cloud services, networking, voice and data, and network security. The company serves enterprises, governments, NGOs, and SMEs across Uganda and East Africa with both on-premise perpetual licensing and cloud/SaaS deployment models.
Product overview
NOC Links is a Ugandan ICT company offering a portfolio of technology products and services. The core product suite includes four main offerings: Call Centre Solutions (ticketing, help desk, cloud/on-premise contact center), CRM and ERP Systems (customer relationship and enterprise resource management), Green Facility Management Solutions (CAFM/IWMS for smart buildings), and AI and Machine Learning services (NLP, computer vision, predictive analytics). These products are complemented by a range of professional services including Managed Services, Network Security Services, Software Development, Voice & Data solutions, Cloud Services, Networking infrastructure, Website Design, and Conversational AI Bots. The portfolio operates as a platform-plus-services model where the core products (Call Centre, CRM/ERP, Facility Management, AI/ML) can be deployed alongside managed services for end-to-end IT outsourcing.
Differentiator
Problem solved
Functional benefit
Brands
- eFACiLiTY: Enterprise Facility Management Software - an IWMS/CAFM/FMS solution for Smart Buildings that manages space, people, assets and maintenance.
Quantifiable outcome
- 187 resolved client support cases
- +6 more outcomes
Companies that use NOC
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
NOC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature7 records
NOC partnerships and signals
Strategic signalScale indicators8 records
Recent moves6 records
Expansion highlights6 records
NOC competitors and assessment
Company assessmentDirect peers
- SEACOM: Subsea fiber and enterprise connectivity provider in East and Southern Africa offering managed network and cloud connectivity services to enterprises — comparable to NOC's Cable-to-Business fiber, VPN, and managed network offerings.
- Africa Data Centres: Pan-African carrier-neutral data center operator providing colocation, cloud, and managed hosting services across the continent — comparable to NOC's cloud services, DRaaS, and managed Azure offerings.
- Liquid Intelligent Technologies (Cassava Technologies): Pan-African fiber and managed ICT services provider offering enterprise connectivity, cloud, and managed services across East and Southern Africa — directly comparable to NOC Links' fiber, managed services, and cloud portfolio in the same regional market.
- Africa Online: East African ISP and managed connectivity provider offering internet, VPN, hosting, and managed network services — comparable to NOC's Cable-to-Business fiber, VPN, and managed network security services.
Regional players
- Wananchi Group: East African fiber-to-the-home and enterprise connectivity provider operating in Kenya, Uganda, Tanzania, and beyond — comparable to NOC's regional fiber internet and connectivity services for businesses in East Africa.
- Safaricom Enterprise: Enterprise division of Safaricom offering cloud, connectivity, IoT, and managed services primarily in Kenya and East Africa — comparable to NOC's enterprise managed ICT services across the East African region.
Broad incumbents
- Dimension Data (NTT DATA): Global systems integrator and managed services provider with extensive African presence offering networking, cloud, security, and enterprise application services — comparable to NOC's broad managed ICT services portfolio though at much greater scale.
- MTN Business: Enterprise ICT arm of MTN Group providing connectivity, cloud, IoT, and managed services across African markets — comparable to NOC's enterprise managed services and IoT integration offerings in the same enterprise customer segments.
- BCX (Telkom BCX): South African enterprise ICT provider offering managed services, networking, cloud, and security to large enterprises — comparable regional incumbent with overlapping managed ICT and connectivity services.
Emerging players
- Smart Africa Digital Academy / iSON Xperiences: African contact center and customer experience outsourcing provider with cloud/on-premise call center capabilities — comparable to NOC's Call Centre Solutions product line serving customer-facing enterprises.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
NOC social profiles
Digital presenceNOC financial estimates
Financial estimateRevenue estimate
Valuation estimate
NOC leadership team
Management profileNumber of profiles
Profiles3 records
NOC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NOC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NOC
What does NOC do?
NOC Links is a Ugandan ICT solutions company that delivers enterprise software products (Call Centre Solutions, CRM/ERP Systems, Green Facility Management CAFM/IWMS, and AI/ML services) alongside managed ICT services including software development, cloud services, networking, voice and data, and network security. The company serves enterprises, governments, NGOs, and SMEs across Uganda and East Africa with both on-premise perpetual licensing and cloud/SaaS deployment models.
Is NOC a public or private company?
NOC is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NOC founded?
NOC was founded in -1. It employs 251 to 500 people.
Where is NOC based?
NOC is headquartered in Kampala, Uganda, in the Africa region.
How does NOC make money?
Six revenue lines are on record. Software Development Services are the primary driver. The others are managed ICT Services, network and Internet Services, voice and Data Solutions, product Licenses and Subscriptions and web Design and Maintenance.
Who are NOC's main competitors?
Direct peers on record are SEACOM, Africa Data Centres, Liquid Intelligent Technologies (Cassava Technologies) and Africa Online. Regional players are Wananchi Group and Safaricom Enterprise. Broad incumbents are Dimension Data (NTT DATA), MTN Business and BCX (Telkom BCX). Smart Africa Digital Academy / iSON Xperiences is listed as an emerging player.
Does NOC have an API?
No public API is recorded for NOC.
What industry is NOC in?
NOC's product category is Enterprise IT Services. Its primary akta.pro industry code is BPAEAMAD, Network Operations Outsourcing (NOC Services), with a secondary code of HDAIAGAJ, Network Monitoring, Assurance & Managed NOC Services (SLA Ops). Its NAICS code is 518 and its SIC code is 7370.