ISS Facility Services Norge

What ISS Facility Services Norge does

ISS Facility Services Norge is the Norwegian operating entity of ISS World Services A/S, a Danish-headquartered global facility management group founded in Copenhagen in 1901. ISS Norge delivers integrated facility services — cleaning (Renhold), food and catering (Mat), property and technical services (Eiendom/Tekniske tjenester), Support, Workplace management, Camp Services, and Hotel Services — consolidated under a single management layer for enterprise and public-sector clients. The company operates an Integrated Facility Services delivery model with all services performed by ISS's own employed staff (rather than subcontractors), supported by an AI-based digital FM platform, IoT-enabled predictive maintenance, and proprietary procurement tools (Coupa, ISS ProcurePASS, Order@ food logistics, IK-Mat food safety).

The business is anchored by long-term multi-year contracts with large enterprises and government agencies across Norway. ISS Norge maintains 12 offices across Norway (Oslo HQ plus Bergen, Tromsø, Hamar, Sarpsborg, Trondheim, Drammen, Stavanger/Sandnes, Bodø, Kristiansand, Tønsberg, and Porsgrunn) and employs approximately 8,000 people representing 120 nationalities. Named customers span transportation (Sporveien), healthcare (Sunnaas Sykehus), commercial real estate (Norwegian Property, Pareto Business Management), technology (Tietoevry), central government (DSS), and higher education (SiO). Operational scale in Norway includes approximately 100,000 square meters cleaned annually and 150,000 meals served weekly.

ISS Norge monetizes exclusively through contracted managed-service revenue on multi-year subscription-style FM contracts; pricing is not publicly disclosed and is negotiated per engagement. The company holds ISO 14001, Nordic Swan Ecolabel, and EcoVadis Gold (top 5% globally) sustainability credentials, publishes annual GRI-standard sustainability reporting, and is a member of SBTi with approved net-zero targets. In 2025 ISS announced the acquisition of Norwegian/Danish FM peer Toma (4,000+ employees), which is pending Norwegian Competition Authority approval and would expand ISS Norge's workforce to roughly 12,000.

Name

ISS Facility Services Norge

Legal name

ISS World Services A/S

Website

https://no.issworld.com

Company type

Private

Founded year

1901

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ISS Facility Services Norge is the Norwegian operating entity of global FM group ISS World Services A/S, providing integrated facility services — cleaning, food, property/technical, support, workplace, camp, and hotel services — to large enterprises and public-sector clients across Norway via long-term contracts and 8,000 own-employed staff.

Ownership category

akta.pro rank

Product category

Integrated Facility Management Services

SIC

Services-Facilities Support Management Services (8744), Services-Help Supply Services (7363)

akta.pro primary industry

Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)

akta.pro secondary industry

Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

Keywords

• Facility management services
• Contract cleaning services
• Corporate catering services
• Property maintenance services
• Workplace management solutions

Headquarters

HQ city

Kværnerbyen, Oslo

HQ country

Norway

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Integrated Facility Management Services: ISS provides integrated facility services including cleaning, food/catering, property/technical services, support services, workplace management, camp services, and hotel services. Revenue is generated through long-term service contracts with enterprises and public sector clients, where ISS delivers comprehensive FM solutions under unified management.
2. Facility Management Contracts: Core revenue comes from multi-year contracts for integrated facility services. The company emphasizes long-term partnerships and integrated service delivery models where operations and services are consolidated under one leadership for better overview, more efficient operations, and freed-up time for the customer's core business.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ISS Facility Services Norge delivers integrated facility management services to large enterprises and public sector clients across Norway. Core offerings include cleaning (Renhold), food and catering (Mat), property and technical services (Eiendom/Tekniske tjenester), support services, workplace services, camp services, and hotel services, all consolidated under a single management model. The company employs approximately 8,000 staff across 12 offices in Norway and serves customers through long-term multi-year contracts using an own-delivery model.

Product overview

ISS Facility Services Norge offers integrated facility management services as a unified service delivery model. The core service portfolio includes Renhold (Cleaning), Mat (Food/Catering), Eiendom/Tekniske tjenester (Property/Technical Services), Support, Workplace, Camp Services, and Hotel Services. These are delivered through their Integrated Facility Services model, which combines all services under one management for better overview and more efficient operations. Key service concepts include ISS Matomsorg (food care philosophy), Speak Up (whistleblower system), and various technology platforms including AI-based digital FM systems, ISS ProcurePASS for supplier management, Order@ for food logistics, and IK-Mat food safety systems. The company also publishes research reports including the annual Facilities Management Outlook and Evolving Workplaces reports.

Differentiator

Problem solved

Functional benefit

Products and services

• Integrated Facility Services Consolidated delivery of cleaning, food, property/technical, support, workplace, camp, and hotel services under a single management model for enterprise and public sector clients in Norway. Designed for organizations seeking unified oversight of all workplace support functions through one provider.
• Renhold (Cleaning Services) Contract cleaning services delivered by ISS's own trained employees for office buildings, public institutions, healthcare facilities, and educational campuses. ISS cleans 100,000+ square meters per year in Norway and holds Nordic Swan Ecolabel certification for cleaning services.
• Mat (Food and Catering Services) Food service offerings including staff restaurants, canteen operations, patient meal services, catering for government facilities, and cafeteria management. ISS serves 150,000 meals every week in Norway. The service operates under the ISS Matomsorg food care philosophy and uses the Order@ and IK-Mat technology platforms.
• Eiendom / Tekniske tjenester (Property and Technical Services) Property management and technical building services including maintenance, IoT-enabled building management for predictive maintenance, and operational support for commercial and institutional buildings.
• Support Services Support services including reception, security, and ancillary workplace support functions delivered by ISS's own employees.
• Workplace Services Workplace experience services designed to enhance employee experience in modern office environments, including innovative service concepts like Barception (reception combined with barista services).
• Camp Services Facility services for remote camps and industrial sites, including accommodation, catering, cleaning, and support services for workforces in remote locations.
• Hotel Services Hotel management and hospitality services provided to enterprises and institutions requiring accommodation and guest services.
• Speak Up Whistleblower reporting platform enabling employees, customers, business partners, and other stakeholders to report concerns safely and confidentially.

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• TomacoreStrategic or Co-development Partner · 1 January 2025ISS is acquiring the family-owned company Toma, which has over 4,000 employees and presence across Norway and Denmark. Founded in 1978, Toma provides cleaning, food, property, office, and security services. The acquisition is pending approval from the Competition Authority. Upon completion, all Toma operations in Norway and Denmark will be integrated into ISS, creating a leading FM actor in Norway.
• U.ReistminorStrategic or Co-development PartnerPartnership for establishing a large kitchen garden at Snarøyveien 30 where vegetables and edible flowers are grown and delivered directly to ISS canteens, minutes after harvest. This enables ultra-local sourcing of produce for sustainable food services.
• HerboxminorStrategic or Co-development PartnerPartnership with Herbox, provider of automatic dispenser solutions for organic menstrual products. ISS is collaborating to provide better women's health support in the workplace through accessible hygiene products.
• StartBANKcoreStrategic or Co-development PartnerStartBANK is a supplier qualification system that ISS uses in Norway for supplier qualifications. All ISS subcontractors must be registered in StartBANK, and ISS typically audits 60-80 of these annually to ensure supply chain compliance.
• Innkjøpsgruppen (with Strawberry and Dely)coreChannel Partner/ Reseller/ DistributorISS is a member of Innkjøpsgruppen together with partners Strawberry and Dely. The group negotiates and manages joint agreements for food, beverage, and non-food supplies. The group maintains shared product standards that apply to all joint supplier agreements.
• Science Based Targets initiative (SBTi)coreOthersISS has joined SBTi and expects the same from key suppliers. ISS received approval of climate targets from SBTi in 2023, committing to reach net-zero emissions from own operations by 2030 and full value chain by 2040.
• The Valuable 500minorOthersISS is committed to The Valuable 500, pledging to build on work to provide more career opportunities and increase inclusion in the workplace for people living with disabilities.
• Pareto Business ManagementcoreStrategic or Co-development PartnerFM services partnership for Snarøyveien 20 building, including staff restaurant operations, cleaning, and 'barception' (reception + barista) services. The building was upgraded through circular economy practices and is now a multi-tenant office building.
• Norwegian Property (NPRO)coreStrategic or Co-development PartnerPartnership with Norwegian Property for developing modern staff restaurants including ML33 at Fornebu and sustainable canteen solutions at Snarøyveien 30 with the U.Reist kitchen garden project.
• Coolfood PledgeminorOthersThrough Coolfood Pledge, ISS has committed to reducing emissions from food services by 25% by 2030, aligned with Paris Climate Agreement goals.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Coor Service Management: Leading Nordic integrated facility management provider headquartered in Sweden, with strong operations in Norway, Denmark, and Finland. Directly comparable to ISS Norway in scale (~10,000 employees), service scope (cleaning, food, property/technical), and target customer base of large Nordic enterprises and public-sector clients.
• Compass Group: World's largest contract food services and support services provider with significant Nordic operations. Directly comparable to ISS Norway especially in the food services and workplace hospitality segments of the IFM portfolio.
• Apleona: Major European facility management provider operating across Germany, Austria, the Nordics and beyond. Competes with ISS in integrated facility services for enterprise and commercial real estate clients, with similar bundling of soft and hard services.
• Caverion: Nordic building solutions and facility services company with deep presence in Norway, Sweden, and Finland. Directly comparable to ISS Norway's property and technical services arm and increasingly in integrated FM tenders.
• Sodexo: Global French-headquartered facility management and food services company operating in Norway. Sodexo directly competes with ISS in integrated FM, food services, and workplace experience offerings, particularly for enterprise and healthcare accounts.
• Atalian: France-based global facility services group with operations across Europe including the Nordics. Directly comparable to ISS Norway in cleaning, soft services, and integrated FM delivery to enterprise clients.
• Bravida: Leading Nordic technical installation and facility services provider with strong Norwegian operations. Overlaps with ISS Norway on technical facility services and increasingly competes for integrated technical FM contracts.
• Dussmann Group: German-headquartered facility management, catering, and security services group with a pan-European footprint. Comparable to ISS in bundled integrated facility services for commercial and public-sector accounts.

Broad incumbents

• Mitie: UK-listed strategic outsourcing and facilities management company. While primarily UK-focused, Mitie represents a comparable IFM operating model (cleaning, security, catering, technical services) sold to large enterprise and public-sector clients.
• Serco: Global public-sector outsourcing company that frequently competes with ISS for facility services in government, healthcare, and transportation. Comparable large-scale B2B outsourcing operating model with public-sector dependency.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/iss-norway-a-s

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISS Facility Services Norge