Off the Record - Twickenham
Off the Record Twickenham is a UK registered charity providing free, confidential drop-in counselling, walk-in information, and sexual health services for young people aged 11-24 across the Borough of Richmond Upon Thames, delivered via a main centre and seven satellite hubs and funded entirely by grants, donations, and community fundraising.
- Company typePrivate
- Founded1992
- HeadquartersTwickenham, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Off the Record - Twickenham does
Off the Record Twickenham (OTR) is a registered charity (number 1152097) founded in 1992 and structured as a company limited by guarantee (number 08466382) in England and Wales. It provides free, confidential drop-in counselling, walk-in information, and a sexual health clinic for young people aged 11-24 who live, work or study in the Borough of Richmond Upon Thames. The organization currently supports over 1,200-1,500 young people annually through 3,690 sessions, delivered via a hub-and-spoke distribution model: a main centre at 2 Church Street, Twickenham, plus seven satellite locations across Barnes, East Twickenham, Ham, Hampton Hill, Richmond, Teddington, and Whitton. Services include crisis counselling, weekly sessions up to 12 weeks, and a Monday afternoon sexual health walk-in for under-19s.
The organization runs on a volunteer-driven service model supported by a small paid team of five staff (Manager and two Assistant Managers plus finance and administrative roles), with over 20 volunteer counsellors and a Young People's Advisory Group shaping service design. All counsellors are BACP members operating under monthly clinical supervision, and the charity maintains NHS Digital information governance compliance assessed annually. Core technology infrastructure is Microsoft 365 for collaboration, Oracle NetSuite for finance and BACS supplier payments, a secure database for client records, and an SSL-encrypted public website; the charity does not operate a mobile application.
Revenue is generated entirely from third-party sources, not from service users. Income streams include grants from trusts and foundations (BBC Children in Need, The Barnes Fund, Hampton Fund, Heathrow Community Trust, Richmond Foundation, Sisters of the Holy Cross Charitable Trust), statutory funding from the South West London Integrated Care System, corporate donations (Co-op Local Community Fund, Global's Make Some Noise), individual donations via PayPal, and community fundraising events. Pricing is freemium: services are provided at zero cost to beneficiaries, with operational funding secured through charitable and statutory sources.
Off the Record - Twickenham firmographics
Firmographics- Name
- Off the Record - Twickenham
- Legal name
- Off The Record Twickenham
- Website
- https://otrtwickenham.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Off the Record Twickenham is a UK registered charity providing free, confidential drop-in counselling, walk-in information, and sexual health services for young people aged 11-24 across the Borough of Richmond Upon Thames, delivered via a main centre and seven satellite hubs and funded entirely by grants, donations, and community fundraising.
- Ownership category
- akta.pro rank
Off the Record - Twickenham industry classification
Industry- Product category
- Youth Mental Health Services
- NAICS
- Outpatient Mental Health and Substance Abuse Centers (621420), Child and Youth Services (62411), Other Individual and Family Services (62419)
- SIC
- Services-Health Services (8000), Services-Social Services (8300)
- akta.pro primary industry
- Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM)
- akta.pro secondary industry
- Dropout Prevention, Alternative Education & Re-Engagement Nonprofits (BPAGADAL)
Keywords
Where Off the Record - Twickenham is headquartered
LocationHeadquarters
- HQ city
- Twickenham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices8 records
Markets served
Off the Record - Twickenham business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others, Marketing or Sales, Technology or R&D
Revenue model
- Charitable Donations: Individual donations from supporters, including regular giving and one-time contributions. Processed through PayPal platform.
- Trust and Foundation Grants: Principal funding from local and regional grant-making trusts including The Barnes Fund, Hampton Fund, Richmond Foundation, Sisters of the Holy Cross Charitable Trust, and Heathrow Community Trust.
- Statutory and Contracted Services: Funding from South West London Integrated Care System (CCG) and NHS programmes for young people's mental health services.
- Community Fundraising Events: Income from quiz nights, concerts, summer fairs, sponsored runs, cycling events, and other community fundraising activities.
- Corporate and Partnership Support: Support from local businesses including Co-op Local Community Fund, Global's Make Some Noise, and individual corporate sponsors.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Free | Free counselling services for young people |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Off the Record - Twickenham product offering
Product offeringCore offering
Off The Record Twickenham is a registered charity providing free, confidential drop-in counselling, walk-in information, and a sexual health clinic for young people aged 11-24 in the Borough of Richmond Upon Thames. Services include crisis counselling, up to 12 weekly counselling sessions, a sexual health walk-in clinic (under 19s), drop-in information, parent support, and a Young People's Advisory Group. All services are funded through grants, donations, and statutory contracts, and delivered free at the point of use.
Product overview
Off the Record Twickenham is a registered charity providing free, confidential counselling, walk-in information, and sexual health services for young people aged 11-24 in the Borough of Richmond Upon Thames. The core offering consists of a drop-in counselling service (including crisis counselling and weekly sessions up to 12 weeks), a sexual health clinic operating Monday afternoons, and drop-in information services. Additional services include satellite counselling locations across seven areas of the borough, a parent support telephone line, and an online information and support directory. The organisation also engages young people through its advisory group (YPAG). All services are designed to improve the emotional and mental well-being of young people at a time when they are experiencing unprecedented levels of stress and anxiety.
Differentiator
Problem solved
Functional benefit
Products and services
- Drop-in Counselling Service Free, confidential counselling for young people aged 11-24 in the Borough of Richmond, including crisis counselling and up to 12 weekly sessions.
- Sexual Health Clinic
Quantifiable outcome
- 95-98% of young people understand themselves better after counselling
- +4 more outcomes
Companies that use Off the Record - Twickenham
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Off the Record - Twickenham technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Off the Record - Twickenham partnerships and signals
Strategic signalScale indicators7 records
Recent moves8 records
Expansion highlights5 records
Off the Record - Twickenham competitors and assessment
Company assessmentEmerging players
- Kooth: Digital mental health platform commissioned by the NHS to provide free, anonymous counselling and wellbeing support for children and young people. Comparable to OTR's online counselling channel and youth mental health mission, with overlapping NHS commissioner relationships.
- Papyrus UK: UK charity dedicated to the prevention of young suicide, providing HOPELINEUK and support for under-35s. Highly comparable to OTR's crisis-counselling and suicide-ideation services for the same youth demographic.
Direct peers
- Brook: UK charity providing sexual health and wellbeing services for under-25s, including clinical and advice services. Directly comparable to OTR's sexual health walk-in clinic for under-19s as a youth-focused sexual health charity.
- The Mix: UK charity offering free, confidential support for under-25s on mental health, money, relationships and more, with both online and in-person channels. Closely mirrors OTR's free, multi-channel counselling and information offering for the same 11-24 demographic.
- Place2Be: UK charity providing mental health counselling and emotional support to children in schools. Directly comparable as a youth-focused counselling charity using a hub-and-spoke delivery model and statutory/grant funding mix similar to OTR.
- YoungMinds: National UK charity dedicated to children and young people's mental health. Highly comparable to OTR given shared youth mental health mission; OTR's Chair Peter Jenkins previously served as trustee, Treasurer and Vice-Chair at YoungMinds for 12 years, evidencing direct organizational overlap.
- Childline (NSPCC): Free, private, confidential helpline and online service for children and young people up to 19 in the UK. Directly comparable as a free, confidential, multi-channel support service for young people facing mental health and safeguarding issues.
Broad incumbents
- Relate: UK's largest provider of relationship support and counselling, including services for young people and families. Comparable to OTR as a BACP-aligned counselling charity with mixed fee/free and grant-funded delivery.
- CAMHS (NHS): NHS Child and Adolescent Mental Health Services, a key referral partner and statutory mental health provider for under-18s in the UK. Comparable to OTR as a youth mental health service and a key source of referrals into OTR's counselling programme.
- Mind: Major UK mental health charity providing advice, support and services across all ages. Comparable to OTR as a counselling and mental-health support provider, though Mind operates as a broad national incumbent rather than a youth-focused specialist.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Off the Record - Twickenham social profiles
Digital presenceOff the Record - Twickenham financial estimates
Financial estimateRevenue estimate
Valuation estimate
Off the Record - Twickenham leadership team
Management profileNumber of profiles
Profiles1 record
Off the Record - Twickenham funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Off the Record - Twickenham M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Off the Record - Twickenham
What does Off the Record - Twickenham do?
Off The Record Twickenham is a registered charity providing free, confidential drop-in counselling, walk-in information, and a sexual health clinic for young people aged 11-24 in the Borough of Richmond Upon Thames. Services include crisis counselling, up to 12 weekly counselling sessions, a sexual health walk-in clinic (under 19s), drop-in information, parent support, and a Young People's Advisory Group. All services are funded through grants, donations, and statutory contracts, and delivered free at the point of use.
Is Off the Record - Twickenham a public or private company?
Off the Record - Twickenham is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Off the Record - Twickenham founded?
Off the Record - Twickenham was founded in 1992. It employs 11 to 50 people.
Where is Off the Record - Twickenham based?
Off the Record - Twickenham is headquartered in Twickenham, United Kingdom, in the Europe region.
How does Off the Record - Twickenham make money?
Five revenue lines are on record. Charitable Donations are the primary driver. The others are trust and Foundation Grants, statutory and Contracted Services, community Fundraising Events and corporate and Partnership Support.
Who are Off the Record - Twickenham's main competitors?
Emerging players on record are Kooth and Papyrus UK. Direct peers are Brook, The Mix, Place2Be, YoungMinds and Childline (NSPCC). Broad incumbents are Relate, CAMHS (NHS) and Mind.
Does Off the Record - Twickenham have an API?
No public API is recorded for Off the Record - Twickenham.
What industry is Off the Record - Twickenham in?
Off the Record - Twickenham's product category is Youth Mental Health Services. Its primary akta.pro industry code is BPAGADAM, Youth Justice, At-Risk Youth & Violence Prevention Nonprofits, with a secondary code of BPAGADAL, Dropout Prevention, Alternative Education & Re-Engagement Nonprofits. Its NAICS code is 621420 and its SIC code is 8000.