Stichting De Oudertelefoon

What Stichting De Oudertelefoon does

Stichting De Oudertelefoon is a Dutch nonprofit foundation, incorporated as a Stichting and registered in Amsterdam at Nieuwe Herengracht 18, that operates a free and anonymous parent helpline across the Netherlands via telephone (085 130 46 58) and website chat. The service is delivered by a small paid team of approximately twelve staff in Amsterdam together with a remote network of trained volunteers, all of whom are recruited from professional backgrounds in education, healthcare, pedagogy, or coaching and trained in a solution-focused conversation methodology that guides callers to their own insights rather than offering advice. The service is available in Dutch and English, Monday through Friday from 9:00 to 15:00 and 20:00 to 22:00, and is targeted at any parent, caregiver, foster parent, step-parent, grandparent, or babysitter involved in raising children in the Netherlands.

The organization's product surface is built around three core delivery channels: the telephone helpline, the website-based live chat (powered by Newtee.chat), and a growing set of supplementary resources including curated book recommendations, podcasts, breathing and acceptance exercises, and links to external information sources such as GroeiGids and Ouders & Onderwijs. A sister project, Parents of The Netherlands, operates on Instagram to portrait diverse Dutch families and break taboos around parenting. The organization also runs a recurring independent research collaboration with Universiteit Leiden to measure caller experience, and distributes free A3 posters and A5 flyers through schools, healthcare providers, sports clubs, libraries, playgrounds, and community centers. Underlying technology is deliberately low-tech, prioritizing anonymity, GDPR/AVG compliance, and human contact over automation; chat transcripts are deleted after each session and no personal data is stored beyond what is required for limited periods.

The business model is donation- and grant-funded rather than commercial. Stichting De Oudertelefoon holds ANBI (Algemeen Nut Beogende Instelling) status, which makes donations tax-deductible for Dutch taxpayers, and accepts contributions through the Kentaa platform, direct bank transfer to a Rabobank IBAN, and corporate sponsorships (contact: [email protected]). Funding partners listed on the website include Dioraphte, Oranjefonds, Noaber Foundation, Femi, and Stichting Boschuysen, with the organization having been founded in March 2020 with pro bono support from Nationale DenkTank, Centraal Beheer, De Brauw Blackstone Westbroek, Voys, Zuidbroek, Rabobank, Kindertelefoon, Ruigrok NetPanel, and Andersson Elffers Felix. In May 2025, the organization entered a strategic collaboration with Stichting Buurtgezinnen to extend its support offering. Governance is provided by an uncompensated board consisting of Thomas Verhiel (chair) and Diane Griffioen (treasurer), and the organization publishes an annual Jaarverslag and Jaarrekening, though specific revenue figures are not disclosed on the public site.

Name

Stichting De Oudertelefoon

Legal name

Stichting De Oudertelefoon

Website

https://oudertelefoon.nl

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Stichting De Oudertelefoon is a Dutch nonprofit foundation that operates a free, anonymous telephone and chat helpline for parents and caregivers across the Netherlands, staffed by trained volunteers using solution-focused methodology and funded by donations and grants.

Ownership category

akta.pro rank

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donations from individuals: Individual donors can contribute financially via the Kentaa donation platform or direct bank transfer (IBAN NL77RABO0353427675). As an ANBI (Algemeen Nut Beogende Instelling), donations may be tax-deductible for Dutch taxpayers.
2. Grants and subsidies from funding partners: The organization is funded by foundations, municipalities, and other financial supporters including Dioraphte, Oranjefonds, Noaber Foundation, Femi, Stichting Boschuysen, and others listed on the partners page.
3. Corporate sponsorships: Companies can sponsor De Oudertelefoon or collaborate in other ways. Contact for corporate partnerships is [email protected].

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Stichting De Oudertelefoon operates a free, anonymous telephone and chat helpline for parents and caregivers across the Netherlands. Trained volunteers with professional backgrounds in education, healthcare, pedagogy, or coaching use solution-focused conversation methodology to listen without judgment and help callers identify their own next steps. The service is offered in Dutch and English during weekday morning and evening hours.

Product overview

De Oudertelefoon is a single, unified helpline service operated by Stichting De Oudertelefoon, a Dutch nonprofit foundation. The core offering consists of a telephone (085 130 46 58) and chat-based support service staffed by trained volunteer professionals who provide anonymous, non-judgmental listening and solution-focused guidance to parents and caregivers. The service is complemented by supplementary resources including a curated research partnership with Leiden University, free promotional materials (posters/flyers), and educational content (book recommendations, exercises, podcasts, and information links). An affiliated but separate project, Parents of The Netherlands, operates on Instagram to portrait diverse families. The organization runs entirely on volunteers and donations, maintaining ANBI (public benefit organization) status.

Differentiator

Problem solved

Functional benefit

Brands

• Parents of The Netherlands: A sister project of De Oudertelefoon, created with a volunteer team of professional writers and photographers. The project aims to portrait as many different families in the Netherlands as possible to put honest and diverse parenthood on the map.

Products and services

• Telephone Helpline (De Oudertelefoon)
• Online Chat Support
• Parents of The Netherlands

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

17 partnerships are on record, tiered core, supporting and founding.

• Stichting BuurtgezinnencoreStrategic or Co-development Partner · 1 January 2025Since May 2025, De Oudertelefoon has an intensive collaboration with Stichting Buurtgezinnen. Together they support parents and caregivers who need a helping hand, as two independent foundations each with their own offerings and organization.
• We Are LovesupportingGTM or Marketing Partner · 1 January 2025Creative partner providing marketing and campaign support to strengthen the organization's services and outreach.
• Erik PostsupportingGTM or Marketing Partner · 1 January 2025Creative partner contributing to campaigns and communication materials.
• Carlijn DansersupportingGTM or Marketing Partner · 1 January 2025Creative professional contributing strategy expertise.
• Umlaut AmsterdamsupportingGTM or Marketing Partner · 1 January 2025Creative partner for design and branding work.
• TussensupportingGTM or Marketing Partner · 1 January 2025Creative agency partner contributing to communications.
• Sounds Like FilmsupportingGTM or Marketing Partner · 1 January 2025Creative production partner for multimedia content.
• Madeline DijckmeestersupportingGTM or Marketing Partner · 1 January 2025Creative professional contributing to brand and content.
• Go SpookysupportingGTM or Marketing Partner · 1 January 2025Creative agency partner for digital campaigns.
• Midsommar AgencysupportingGTM or Marketing Partner · 1 January 2025Creative partner for campaigns and brand communication.
• MediawerktsupportingGTM or Marketing Partner · 1 January 2025Media production partner.
• Jane van der WolfsupportingGTM or Marketing Partner · 1 January 2025Freelance creative contributor.
• Monsieur HubertsupportingGTM or Marketing Partner · 1 January 2025Creative partner for brand and communication work.
• Universiteit LeidencoreStrategic or Co-development Partner · 1 January 2025Independent academic research partnership. Callers who have used the service in the past 3 months are invited to participate in an anonymous questionnaire about their experience, helping understand what support parents and caregivers really need.
• Nationale DenkTankfoundingStrategic or Co-development Partner · 1 January 2020Founding partner. Four members of the Nationale DenkTank identified the gap in parent support during the Corona crisis in March 2020 and initiated De Oudertelefoon.
• VoysfoundingTechnology or Integration · 1 January 2020Founding partner providing telecommunications services pro bono.
• KindertelefoonfoundingStrategic or Co-development Partner · 1 January 2020Founding partner; the established children's helpline that inspired the parent helpline concept.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• MIND Korrelatie / MIND Hulplijn: Dutch mental-health platform running information and support lines. Operates in the same emotional-support category as De Oudertelefoon and serves Dutch residents, but covers all psychological concerns rather than parenting specifically.
• 113 Zelfmoordpreventie: Dutch suicide prevention helpline operating 24/7 via phone and chat with trained volunteers. Comparable operational model (anonymous phone/chat helpline, trained volunteers, ANBI nonprofit), but focused on crisis-level mental health rather than everyday parenting support.
• Korrelatie: Dutch professional counseling service offering anonymous phone, chat, and email support. Comparable in anonymity, accessibility, and emotional-support framing, but staffed by paid professionals rather than volunteers and serving a broader audience.
• Ouders & Onderwijs: Established Dutch organization supporting parents on education-related questions via phone, chat, and information resources. Comparable target audience (Dutch parents) and overlapping informational support, but with a narrower education-only remit and longer institutional history.

Others

• Het NJi (Nederlands Jeugdinstituut): Dutch national knowledge institute for youth policy and parenting. Provides evidence-based information and tools to professionals working with parents, making it an adjacent ecosystem participant and potential referral partner rather than direct competitor.

Regional players

• Parentline (Family Lives, UK): UK parent helpline offering phone, email, and chat support to parents and families via trained volunteers. Closest international operational analog to De Oudertelefoon, operating under a near-identical anonymous listening model for parents.
• Jongerenlijn (De Kindertelefoon youth line): Youth-focused chat line for Dutch teens, run by the same organization that founded De Oudertelefoon. Comparable chat-delivery model and parent-adjacent audience, but serves adolescents rather than parents.

Direct peers

• De Kindertelefoon: The Dutch children's helpline and a stated founding partner of De Oudertelefoon. Operates the same anonymous phone/chat helpline model but for children rather than parents, making it the closest direct analog in service design, methodology, and Dutch nonprofit structure.
• De Luisterlijn (formerly Sensoor): National Dutch listening line staffed by trained volunteers offering anonymous phone/chat support. Direct methodological peer using non-directive listening for emotional support, operating at much larger scale (24/7) across all Dutch adults.
• Stichting Buurtgezinnen: Dutch nonprofit supporting parents and families through in-home volunteer matching. Formal intensive collaboration partner since May 2025; serves the same parent population with an adjacent (practical rather than emotional) support model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCqMGDMpSRcGc
• Facebookfacebook.com/oudertelefoon
• LinkedInlinkedin.com/company/stichting-de-oudertelefoon
• Instagraminstagram.com/oudertelefoon.nl

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stichting De Oudertelefoon