Voys
Voys B.V. is a privately held Dutch cloud business telephony provider serving 19,000+ companies across ZZP, SMB, and enterprise tiers with VoIP, UCaaS, contact center, and AI-powered conversation intelligence, distributed across eight European and African countries.
- Company typePrivate
- Founded2005
- HeadquartersGroningen, Netherlands
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Voys does
Voys B.V. is a Netherlands-headquartered, privately held cloud business telephony provider founded in 2006 (with some sources citing 2005) in Groningen. The company delivers a unified communications and contact center platform built on VoIP telephony, with modular add-ons including a smartphone app (VoysApp), browser-based webphone, fixed-number-on-mobile, omnichannel contact center, analytics dashboard (Voys One Dashboard), video collaboration, and 250+ CRM/business tool integrations (Microsoft Teams, HubSpot, Slack, WhatsApp Business). Its proprietary AI features include Pulse and Reach for intelligent call routing, and Voys Intelligence (launched 2024) for automatic call transcription and summarization.
Voys serves more than 19,000 Dutch businesses across four primary tiers: self-employed professionals (ZZP), small businesses (2-20 users), mid-market (20+ users), and enterprise (200+ users), with additional dedicated motions for education, non-profits, and international companies. The business model is subscription-based per-user recurring revenue, augmented by hardware sales (VoIP phones, headsets), professional onboarding services, and phone number provisioning including international numbers in 40+ countries. Services are per-day cancelable, contracts are quote-based, and distribution combines self-serve online signup, inside sales, and a partner/reseller channel.
The company operates across the Netherlands, Belgium, Germany, Spain, France, Portugal, Austria, and South Africa (the last reinforced by the 2022 acquisition of Dutch telecom Call-In-One). Voys is ISO/IEC 27001:2022 certified and operates a 14-year-old self-managing ("management-free") organizational model. It has earned #1 rankings in MT/Sprout 2024 across customer orientation, product leadership, and execution, plus #1 in the Emerce 100 2024 for best Dutch business telephony provider. Revenue is not publicly disclosed, no external funding rounds have been announced, and the founder Mark Vletter continues to lead the firm.
Voys firmographics
Firmographics- Name
- Voys
- Legal name
- Voys B.V.
- Website
- https://voys.nl
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Voys B.V. is a privately held Dutch cloud business telephony provider serving 19,000+ companies across ZZP, SMB, and enterprise tiers with VoIP, UCaaS, contact center, and AI-powered conversation intelligence, distributed across eight European and African countries.
- Ownership category
- akta.pro rank
Voys industry classification
Industry- Product category
- Cloud Business Telephony
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
- akta.pro secondary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Voys is headquartered
LocationHeadquarters
- HQ city
- Groningen
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Voys business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- VoIP Telephony Services: Subscription-based cloud telephony services for businesses with per-user pricing. Services include VoIP telephony, fixed number on mobile, smartphone app, webphone, and VoIP phones.
- Contact Center Solutions: Advanced contact center features with omnichannel customer contact and dashboarding capabilities for medium and large enterprises
- Phone Numbers: Regional, national (085 numbers), and international phone numbers (40+ countries) with number porting services
- Hardware Sales: VoIP phones and headsets for business communication
- Professional Services: Onboarding support and guided setup for businesses transitioning to cloud telephony
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | ZZP/Solopreneur plan for single users |
| Subscription | Monthly | MKB plan for 2-20 users |
| Subscription | Monthly | MKB 20+ plan for 20+ users |
| Subscription | Monthly | Enterprise plan for 200+ users |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Voys product offering
Product offeringCore offering
Voys is a cloud-based business telecom provider that delivers VoIP telephony and unified communications services to Dutch and European businesses. Its core offering is a subscription-based cloud telephony platform with per-user pricing, integrated with mobile apps, webphone, contact center capabilities, and 250+ business tool integrations. Services are flexible, per-day cancelable, and tiered from self-employed professionals to enterprises with 200+ users.
Product overview
Voys offers a unified cloud communications platform with VoIP telephony at its core, supported by modular add-ons including mobile apps, webphone, contact center, dashboarding, video collaboration, and AI-powered intelligence. The platform integrates with 120+ CRM and helpdesk systems, Microsoft Teams, and WhatsApp Business. Services are tiered for different business sizes: ZZP (self-employed), SMB (2-20 users), medium business (20+ users), and enterprise (200+ users).
Differentiator
Problem solved
Functional benefit
Products and services
- VoIP-telefonie Cloud-based business telephony system that enables organizations to manage calls, route customers to the right colleagues, and scale usage without long-term contracts. Aimed at self-employed professionals, SMBs, mid-market and enterprise customers.
- Voys App (Smartphone App) Mobile application that lets users make and receive business calls and manage their availability from a smartphone, integrated with the Voys telephony platform.
- Webphone Browser-based softphone that turns any laptop into a business telephone for making and receiving calls via the Voys platform.
- Contact Center Omnichannel customer contact solution for medium and large businesses, supporting multiple communication channels and routing.
- Voys One Dashboard Analytics and reporting dashboard providing statistics and insights on call handling, customer interactions, and team performance.
- Online Samenwerken Video calling, chat, and file sharing collaboration tools integrated with the Voys telephony platform for team collaboration.
- Voys Intelligence AI-powered feature that converts phone conversations into actionable insights through automatic transcriptions and summaries, supporting faster customer follow-up.
- Telefoonnummers (Phone Numbers) Business phone numbers including regional, 085 national, and international numbers in over 40 countries, with number portability services.
- VoIP-telefoons (Hardware) Hardware offering including VoIP phones and headsets for use with the Voys business telephony service.
- Microsoft Teams Integration Native integration that enables Voys telephony functionality within Microsoft Teams environments.
- WhatsApp Business Integration
- Vast Nummer op Mobiel Service that allows users to receive business calls on their mobile phone (06 number) while displaying a business identity to customers.
- CRM Koppelingen (CRM Integrations) Integration package with 120+ CRM and helpdesk systems, including HubSpot, providing direct customer information visibility within the telephony platform.
Quantifiable outcome
- Trusted by 19,000+ Dutch businesses
- +3 more outcomes
Companies that use Voys
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles6 records
Voys technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability3 records
Feature6 records
Voys partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Call-In-OnemajorCall-In-One was a Dutch telecom company that Voys acquired, completing an integration that began with a strategic partnership in 2015. This acquisition expanded Voys' portfolio and global reach, including significant investment in South Africa. The acquisition reinforces Voys' strategic growth and cloud telephony services for SMEs and enterprise offerings.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Voys competitors and assessment
Company assessmentDirect peers
- RingCentral: Global cloud UCaaS/VoIP leader serving SMBs and enterprises with subscription telephony, contact center and collaboration features. Closely comparable to Voys in product architecture (cloud PBX, integrations, AI features) but operates at much larger international scale.
- 8x8: Public cloud communications platform providing voice, contact center and UCaaS for SMBs and mid-market. Direct competitor in the cloud VoIP/UCaaS category with similar subscription pricing model and AI-driven analytics (8x8 Intelligent Customerer Engagement).
- Vonage: Cloud communications provider (now part of Ericsson) offering UCaaS, CCaaS and communications APIs to SMB and enterprise. Comparable product surface area to Voys (VoIP, contact center, integrations) though with stronger enterprise tilt.
- 3CX: SMB-focused cloud PBX and UC software provider with strong European footprint and integrations into CRMs and helpdesk tools. Highly comparable to Voys in target segment (SMB/Mid-market) and feature set (VoIP, chat, contact center).
Broad incumbents
- Microsoft (Teams Phone): Microsoft Teams with Teams Phone bundles telephony into the dominant enterprise collaboration suite. Represents the primary bundling threat to Voys in the mid-market and enterprise tier, leveraging massive distribution and incumbency.
- Zoom (Zoom Phone): Zoom Phone is a cloud PBX offering bundled with Zoom's collaboration platform, targeting exactly the same SMB/mid-market customer profile as Voys with a global brand and large R&D budget.
- Cisco Webex: Webex Calling is Cisco's cloud telephony offering, providing VoIP and UCaaS broadly to enterprises and SMBs. A broad incumbent competitor with deep channel reach and enterprise customer base overlapping Voys' upper tier.
Regional players
- Belfabriek: Dutch VoIP and business telephony provider headquartered in the Netherlands, focused on business numbers, cloud telephony and callcenteroplossingen. Direct Dutch-market competitor to Voys with overlapping SMB customer profile.
- Telavox: Nordic cloud-based business communications provider offering UCaaS, mobile and contact center solutions across Sweden, Norway and the Netherlands. Comparable business model and product surface, but serves a different primary geography.
Emerging players
- VoIPstudio: Cloud VoIP/UCaaS provider targeting European SMBs with virtual PBX, contact center and CRM integrations. Comparable offering and customer size to Voys, though with smaller scale and narrower geographic footprint.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Voys social profiles
Digital presenceVoys compliance and trust
Trust signalCompliance1 record
Voys financial estimates
Financial estimateRevenue estimate
Valuation estimate
Voys leadership team
Management profileNumber of profiles
Profiles1 record
Voys subsidiaries and ownership
Company hierarchySubsidiaries1 record
Voys funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Voys M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Voys
What does Voys do?
Voys is a cloud-based business telecom provider that delivers VoIP telephony and unified communications services to Dutch and European businesses. Its core offering is a subscription-based cloud telephony platform with per-user pricing, integrated with mobile apps, webphone, contact center capabilities, and 250+ business tool integrations. Services are flexible, per-day cancelable, and tiered from self-employed professionals to enterprises with 200+ users.
Is Voys a public or private company?
Voys is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Voys founded?
Voys was founded in 2005. It employs 101 to 250 people.
Where is Voys based?
Voys is headquartered in Groningen, Netherlands, in the Europe region.
How does Voys make money?
Five revenue lines are on record. VoIP Telephony Services are the primary driver. The others are contact Center Solutions, phone Numbers, hardware Sales and professional Services.
Who are Voys's main competitors?
Direct peers on record are RingCentral, 8x8, Vonage and 3CX. Broad incumbents are Microsoft (Teams Phone), Zoom (Zoom Phone) and Cisco Webex. Regional players are Belfabriek and Telavox. VoIPstudio is listed as an emerging player.
Does Voys have an API?
No public API is recorded for Voys.
What industry is Voys in?
Voys's product category is Cloud Business Telephony. Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services, with a secondary code of BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations. Its NAICS code is 51711 and its SIC code is 7385.