PABX | Telecom & Security

What PABX | Telecom & Security does

PABX | Telecom & Security is a privately held Brazilian systems integrator founded in 2008 and headquartered in Campinas, São Paulo. The company designs, installs, and maintains integrated telecommunications, electronic security, and IT infrastructure solutions for industrial, commercial, residential, and institutional clients across 26 cities in São Paulo state. Its core portfolio spans physical and cloud-based PABX telephone systems, AI-enabled CCTV and access control, 24-hour alarm monitoring under tiered subscription plans (Diamante, Ouro, Prata, Bronze), and IT services such as structured cabling and data network installation. Two sub-brands, WideChat (omnichannel customer service platform) and WideVoice (voice integration), extend the offering into unified communications.

The technology stack relies on Intelbras hardware as an accredited partner, complemented by cloud-hosted telephony, computer-vision-based facial recognition, and NLP-enabled IVR and chatbot capabilities. The company's revenue mix combines professional services (installation, configuration, maintenance), one-time hardware sales, and recurring monitoring subscriptions. Go-to-market is direct: an in-house specialist team delivers projects via website contact forms, phone-based inside sales, and on-site technical consultations, supplemented by organic social content and Google Ads campaigns.

Despite 16+ years of operating history, the firm remains small at 7 employees with no disclosed funding, M&A activity, or external investment. The combination of SMB-led customer base, regional concentration in São Paulo, and reliance on a single strategic equipment partner (Intelbras) defines both the company's current scale ceiling and the principal risk vectors for any investor evaluating the business.

Name

PABX | Telecom & Security

Legal name

PABX Telecom & Security

Website

https://pabxtelecom.com.br

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

PABX | Telecom & Security is a Campinas, Brazil-based systems integrator founded in 2008 that designs, installs, and maintains PABX telephony, electronic security, and IT infrastructure for SMB, industrial, residential, and institutional clients across 26 São Paulo-state cities.

Ownership category

akta.pro rank

Product category

Telecommunications and Security Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Network/Wi‑Fi & Connectivity Setup for Alarm Systems (HSAHABAG)

Keywords

• Telecommunications systems
• Electronic security solutions
• PABX telephone systems
• Alarm monitoring services
• IT infrastructure services

Headquarters

HQ city

Campinas

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Security Systems Installation and Services: Installation, configuration, and maintenance of electronic security systems including alarms, surveillance cameras, access control systems, perimeter security, and electric fences. Includes project design and technical visits for custom solutions.
2. PABX Telecommunications: Physical and cloud-based PABX system sales, installation, configuration, and maintenance. Includes digital attendance configuration and omnichannel service setup.
3. IT Infrastructure Management: Structured cabling, rack and server assembly, data network installation and maintenance services for commercial and industrial clients.
4. 24-Hour Alarm Monitoring Plans: Monthly and annual monitoring subscription plans for residential and commercial properties with four tiers: Diamante, Ouro, Prata, and Bronze.
5. Security and Telecom Products: Sales of hardware products including IP phones, headsets, WiFi cameras, network racks, access controllers, hard drives, motion sensors, and related equipment from brands like Intelbras.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

PABX Telecom & Security installs, configures, and maintains electronic security systems (alarms, CCTV, access control, perimeter security, electric fences), PABX telecommunications systems (both physical on-premise and cloud-based), and IT infrastructure (structured cabling, rack/server assembly, data networks) for industrial, commercial, and residential clients. It also operates a 24-hour alarm monitoring subscription service and offers the WideChat omnichannel customer communication platform and WideVoz voice integration.

Product overview

PABX Telecom & Security operates as an integrated telecommunications and electronic security solutions provider offering a comprehensive portfolio of products and services. The core offering includes physical and cloud-based PABX telephone systems (PABX em Nuvem, Impacta 68i, Impacta 40), supplemented by the WideChat omnichannel customer service platform and WideVoz voice integration. The security portfolio encompasses AI-powered video surveillance with facial recognition access control (SS 3540 MF Face EX, SA 211 MF), alarm monitoring plans (Diamante, Ouro, Prata, Bronze tiers), smart locks, and CCTV cameras (IM7 WiFi, XPE 3115 IP video doorbell). Supporting infrastructure products include IP phones (TIP V3001, TIP 125I), wireless phones (TS 5120), headsets, UPS systems, mesh routers, and server racks, all sourced primarily from Intelbras. Services span installation, configuration, maintenance, and 24/7 monitoring for telecommunications, IT management (structured cabling, network installation), and electronic security across Campinas region.

Differentiator

Problem solved

Functional benefit

Brands

• WideChat: Platform integration service for omnichannel customer communication.
• WideVoice

Products and services

• PABX em Nuvem (Cloud PABX) Cloud-based private automatic branch exchange system hosted on remote servers, enabling businesses to manage telephone communications via the internet with remote access, automated call routing, voice mail, call forwarding, CRM integration, and advanced features. Targeted at commercial and industrial clients seeking internet-based business telephony.
• WideChat Omnichannel Platform Omnichannel customer service platform that integrates multiple communication channels (chat, email, phone, social media) into a unified interface for comprehensive customer experience management. Used by commercial businesses to centralize customer communication across channels.
• WideVoz Voice Integration Voice communication solution integrated with the WideChat platform providing unified voice services and omnichannel communications for businesses using PABX systems.
• 24-Hour Alarm Monitoring Service Continuous 24-hour alarm monitoring service covering intrusion systems, fire sensors, surveillance cameras, and related security devices, with event detection, authority notification, and emergency response. Offered to residential and commercial properties through subscription plans.
• Tiered Alarm Monitoring Plans (Diamante, Ouro, Prata, Bronze) Four-tier subscription plans for 24-hour alarm monitoring offering different levels of security coverage and response services, billed monthly or annually, for residential and commercial properties.
• Electronic Security Equipment Installation Professional installation service for electronic security equipment including cameras, sensors, alarm systems, access controllers, electric fences, and other protection devices for residential, commercial, and industrial properties.
• Custom Security Project Design Risk assessment and tailored security project design service that analyzes threats in a given environment and proposes preventive measures and solutions to mitigate potential damage or danger. Targeted at industrial, commercial, and residential clients with custom security needs.
• AI-Powered Camera and Image Monitoring AI-driven video surveillance service that uses machine learning to detect objects, classify behaviors, perform facial recognition, track movement, and identify suspicious patterns in real time across camera feeds. Deployed for industrial, commercial, and residential clients needing intelligent threat detection.
• Security Systems Maintenance Ongoing maintenance service for electronic security systems to ensure that cameras, alarms, sensors, access controllers, and related equipment continue functioning effectively over time.
• PABX Installation and Configuration Installation, configuration, and deployment service for physical PABX telephone systems from Intelbras, including programming of extensions, trunks, and routing rules. Targeted at small, mid-sized, and enterprise businesses.
• Telephone System Maintenance Maintenance and repair service for telephone central systems (PABX) to ensure reliable business communications and minimize downtime.
• Digital Attendant Configuration for PABX Configuration of digital attendance (IVR / URA) for PABX systems to automate call routing and customer service flows for businesses using PABX infrastructure.
• Structured Cabling Installation of structured cabling systems for commercial and industrial clients to support data networks, telephony, and security infrastructure.
• Rack and Server Assembly Assembly, organization, and installation of equipment racks and servers for IT rooms supporting business communications and security systems.
• Data Network Installation and Maintenance Installation and ongoing maintenance service for data networks in commercial and industrial environments, supporting communications and security operations.

Quantifiable outcome

• Zero days without customer communication after WideChat migration
• +1 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature5 records

Partnerships

One partnership is on record.

• IntelbrascoreTechnology or IntegrationPABX Telecom & Security is an accredited partner company (Empresa Parceira Credenciada) of Intelbras, a major Brazilian manufacturer of telecommunications and security equipment. This partnership provides access to Intelbras products including IP phones, security cameras, access controllers, PABX systems, and related hardware. The company positions this partnership as providing the best possible experience for customers through quality Intelbras solutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Intelbras: Brazil's leading manufacturer of PABX, security cameras, access control, and telecom equipment — and a key product partner. Comparable as a broad incumbent that also sells direct solutions overlapping with PABX Telecom's installed product portfolio.
• Verisure Brasil: Brazilian arm of a major monitored-alarm operator providing 24/7 alarm monitoring subscriptions. Comparable as a competing provider of recurring alarm monitoring services in overlapping customer segments.
• Microsoft (Teams Phone): Global UCaaS platform increasingly displacing traditional PABX in Brazilian enterprises. Comparable as a structural competitor whose cloud telephony offering redefines the PABX category PABX Telecom addresses.
• Hikvision Brasil: Global manufacturer of surveillance cameras and AI video analytics with a Brazilian operation. Comparable as an equipment-side incumbent whose products compete with PABX's installed Intelbras CCTV/AI portfolio.
• Locaweb Telecom: Brazilian cloud communications provider offering cloud PABX and unified communications to SMBs. Comparable as a broader cloud communications incumbent competing for the same cloud PABX migration opportunity.
• Stanley Security (Brasil): National electronic security systems integrator offering alarm monitoring, CCTV, and access control across Brazil. Comparable as a larger incumbent in the electronic security/monitoring services category.

Direct peers

• Total IP: Brazilian UCaaS/PABX provider offering cloud telephony and omnichannel solutions. Highly comparable as a direct competitor targeting the same Brazilian SME segment with cloud PABX and integrated communication services.
• Multirede Telecom: Brazilian regional telecom integrator offering PABX, network infrastructure, and managed services to SMBs. Comparable as a similarly-sized integrator with overlapping PABX and IT infrastructure service lines.
• GDS Telecom: Brazilian telecom solutions integrator offering PABX, contact center, and network services. Directly comparable in business model (telecom integration and recurring services) and customer segment.
• Digivoice: Brazilian cloud PABX and UCaaS provider serving SMB and mid-market customers. Comparable as a direct cloud telephony competitor with overlapping PABX feature sets and recurring revenue model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@PABXTelecomSecurity
• Facebookfacebook.com/pabxtelecomm
• LinkedInlinkedin.com/company/pabxtelecom
• Instagraminstagram.com/pabxtelecom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PABX | Telecom & Security