Total IP
Total IP is a Brazilian SaaS company that provides an integrated omnichannel customer service platform combining cloud telephony, AI agents, contact center, text channels, and speech analytics for 350+ enterprise and mid-market clients across financial services, healthcare, retail, education, and energy verticals.
- Company typePrivate
- Founded2005
- HeadquartersSão Paulo, Brazil
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Total IP does
Total IP (legal entity Total IP Comunicação e Multimídia Ltda) is a Brazilian customer service software provider founded in 2005 and headquartered in São Paulo. The company delivers an integrated omnichannel platform combining cloud-based IP telephony (PABX em Nuvem), AI-powered agents, contact center infrastructure, text channel management (WhatsApp, webchat, email, social), and speech analytics under the brand Total IP+IA. Its technical architecture centers on a unified customer history layer with smart automations, supported by 108+ pre-built CRM/ERP integrations and WhatsApp Business API connectivity. The Córtex sub-product extends the platform into custom AI agent building and training with API access to enterprise systems for real-time data retrieval.
The company serves 350+ clients across five primary verticals: financial services (with LGPD/BACEN compliance modules), healthcare (scheduling and patient communication), retail (post-sale and WhatsApp commerce), education (student/parent support), and energy (incident handling and SLA monitoring). Named enterprise and mid-market customers include Pestana Hotel Group, Lojas Colombo, Nube, Cash do Brasil, Farmarcas, and Taxcel, indicating penetration across both regulated and consumer-facing sectors.
Total IP operates a subscription-based revenue model with quote-based pricing scaled to company size, supporting both cloud and on-premise deployment. Its go-to-market combines direct enterprise sales from São Paulo with a structured four-tier partner program covering referral, resale, service integration, and technical distribution. The company is privately held and bootstrapped since founding, with no disclosed external venture or private equity investment; Carlos Mencaci serves as CEO. Headcount is reported in the 51-100 range.
Total IP firmographics
Firmographics- Name
- Total IP
- Legal name
- Total IP Comunicação e Multimídia Ltda
- Website
- https://totalip.com.br
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Total IP is a Brazilian SaaS company that provides an integrated omnichannel customer service platform combining cloud telephony, AI agents, contact center, text channels, and speech analytics for 350+ enterprise and mid-market clients across financial services, healthcare, retail, education, and energy verticals.
- Ownership category
- akta.pro rank
Total IP industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Total IP is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Total IP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscriptions: Recurring subscription-based model for access to cloud-based customer service platform including PABX, AI agents, omnichannel, and speech analytics
- Platform Licensing: Licensing of proprietary software for contact center operations, including On Premise and cloud deployment options
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise tier for large operations with 300+ collaborators |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Total IP product offering
Product offeringCore offering
Total IP+IA develops and sells cloud-based customer service software that integrates human agents and AI-powered robots across voice, chat, WhatsApp, email, and social media channels. Its platform combines cloud telephony (PABX), AI agents, omnichannel routing, contact center operations, text channel management, and speech analytics, sold primarily as subscriptions to enterprise and mid-market businesses in Brazil. The company also offers the Total IP Córtex platform for building and operating custom AI agents with API connectivity to client business systems.
Product overview
Total IP+IA is a comprehensive customer service software platform offering six core solutions: Cloud IP PABX, AI Agents, Omnichannel Platform, Contact Center, Text Channels, and Speech Analytics. These products work together as an integrated ecosystem where the PABX and Omnichannel platform serve as the communication backbone, AI Agents automate interactions, Speech Analytics provides voice intelligence, and Text Channels manage digital messaging. The company also offers specialized Dynamic Robots (Ativo, Receptivo, and Pesquisa) for automated voice interactions, and recently launched Total IP Córtex as a new AI agent development platform. The platform integrates with WhatsApp Business API and over 108 CRM/ERP systems.
Differentiator
Problem solved
Functional benefit
Brands
- Total IP Córtex: AI platform for building, training and evolving custom AI agents for customer service with full autonomy and control. Features include API integration for real-time data access to systems, omnichannel connectivity, and complete traceability in each interaction.
Products and services
- PABX IP em Nuvem Cloud-based IP telephone system (PABX) offering modern, scalable telephony integrated with business operations, serving as the communication backbone of the Total IP+IA platform for Brazilian businesses.
- Agentes de IA (AI Agents) Intelligent AI agents providing 24/7 automated customer service with natural language processing, automatic escalation to human agents, and multi-channel integration, aimed at reducing costs and improving efficiency in customer service operations.
- Omnichannel Platform Integrated customer service platform unifying all communication channels (voice, chat, WhatsApp, social media) in a single view with centralized customer history and smart automations for Brazilian businesses.
- Contact Center Enterprise-grade contact center solution designed for BPOs and large customer service operations requiring efficiency and scale, with quality monitoring, automatic dialers, and dynamic voice robots.
- Canais de Texto (Text Channels) Digital text channel management including webchat, WhatsApp, and social media messaging with AI-powered automation, conversation status reports, and user analytics for digital customer engagement.
- Speech Analytics (voz e texto) Voice and text analytics solution that transcribes calls, detects emotions, scores interactions automatically, and optimizes service scripts for quality monitoring and customer insight generation.
- Total IP Córtex AI agent development platform enabling companies to build, train, and evolve custom AI agents with API integration to business systems, omnichannel connectivity, and complete traceability in each interaction.
Quantifiable outcome
- 70% reduction in customer service handling time
- +3 more outcomes
Companies that use Total IP
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles5 records
Total IP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability9 records
Feature11 records
Total IP partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Partner Ecosystem ProgramcoreTotal IP+IA has a structured partner program with four models: Indicação (referral), Revenda (resale), Serviço (service integration), and Distribuição Técnica (technical distribution). Partners gain access to a comprehensive customer service platform to expand their portfolios and increase average ticket.
Scale indicators5 records
Recent moves8 records
Expansion highlights4 records
Total IP competitors and assessment
Company assessmentDirect peers
- Zenvia: Brazil-based conversational AI and omnichannel customer experience platform. Direct competitor in the Brazilian SMB/mid-market segment with overlapping WhatsApp, chatbot, and contact center offerings.
- Blip (Take Blip): Brazilian conversational AI and contact center platform focused on WhatsApp and messaging channels. Competes head-to-head with Total IP in AI-enabled customer service automation for Brazilian enterprises.
- Talkdesk: Cloud-native CCaaS platform with strong AI agent and vertical solutions; directly comparable to Total IP's cloud contact center and Total IP Córtex agent development positioning, though at significantly larger global scale.
- Five9: Pure-play cloud CCaaS provider with AI agent, speech analytics, and omnichannel capabilities. Direct peer in cloud contact center technology, serving large and mid-market enterprises globally.
- Pontaltech: Brazilian provider of cloud telephony, omnichannel customer service, and AI agent solutions with strong WhatsApp Business integration. Comparable in product mix and customer target to Total IP.
Broad incumbents
- Avaya: Established cloud telephony and contact center vendor transitioning to subscription-based CCaaS. Competes with Total IP in hosted PBX and enterprise contact center, particularly through Brazilian and Latin American channel partners.
- Genesys: Global leader in CCaaS, cloud telephony, and AI-powered customer experience orchestration. Competes with Total IP in enterprise contact center across Brazil with a much broader product portfolio.
- 8x8: Cloud communications and contact center platform with integrated UCaaS, CCaaS, and AI features. Comparable to Total IP's combined PABX IP em Nuvem and Contact Center offerings.
- NICE inContact (NiCE): Large incumbent CCaaS and CX analytics vendor offering cloud contact center, omnichannel routing, and speech analytics. Overlaps with Total IP's contact center and Speech Analytics modules at the enterprise tier.
Emerging players
- Movidesk: Brazilian helpdesk and omnichannel service desk platform expanding into AI-driven customer service automation. Partial overlap with Total IP's omnichannel and chatbot capabilities, primarily serving SMB/mid-market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Total IP social profiles
Digital presenceTotal IP compliance and trust
Trust signalCompliance2 records
Total IP financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total IP leadership team
Management profileNumber of profiles
Profiles4 records
Total IP funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total IP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total IP
What does Total IP do?
Total IP+IA develops and sells cloud-based customer service software that integrates human agents and AI-powered robots across voice, chat, WhatsApp, email, and social media channels. Its platform combines cloud telephony (PABX), AI agents, omnichannel routing, contact center operations, text channel management, and speech analytics, sold primarily as subscriptions to enterprise and mid-market businesses in Brazil. The company also offers the Total IP Córtex platform for building and operating custom AI agents with API connectivity to client business systems.
Is Total IP a public or private company?
Total IP is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Total IP founded?
Total IP was founded in 2005. It employs 51 to 100 people.
Where is Total IP based?
Total IP is headquartered in São Paulo, Brazil, in the Latin America region.
How does Total IP make money?
Two revenue lines are on record. Software Subscriptions are the primary driver. The others are platform Licensing.
Who are Total IP's main competitors?
Direct peers on record are Zenvia, Blip (Take Blip), Talkdesk, Five9 and Pontaltech. Broad incumbents are Avaya, Genesys, 8x8 and NICE inContact (NiCE). Movidesk is listed as an emerging player.
Does Total IP have an API?
Yes. The Total IP Córtex product offers API integration for creating AI agents that connect to business systems. The API enables real-time data querying including boletos (payment slips), order history, agendas, and any data from the company's systems. Agents consult these systems via API connection in real time.
What industry is Total IP in?
Total IP's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5132 and its SIC code is 7385.