Layanan Jakarta

What Layanan Jakarta does

Layanan Jakarta is the official government service portal of DKI Jakarta Province, Indonesia, operated by the Dinas Penanaman Modal dan PTSP (Investment and One-Stop Services Agency). The platform functions as a citizen-facing digital interface for processing business permits, investment licenses, and other administrative services that would historically require physical visits to multiple government offices. It serves Jakarta residents and businesses as its primary user base, organized around a vertical segmentation approach addressing the complexity of Indonesian bureaucratic processes.

The portal's product surface consists of four core modules: the main Pelayanan Jakarta Portal providing online access to permits and licensing; MPP Digital (Mal Pelayanan Publik Digital), an integrated one-stop digital public service platform; Pusat, which routes users to national-level government services; and PPID (Pejabat Pengelola Informasi dan Dokumentasi), a public information and documentation disclosure service. A linked Jakarta Investment Center (JIC) at invest.jakarta.go.id extends coverage into investment facilitation. The underlying technology is a web-based portal with digital permit processing; no proprietary features, AI capabilities, or patents are disclosed.

As a government state entity owned and operated by the provincial government, Layanan Jakarta does not operate on a commercial revenue model. Service fees, where applicable, are set by Indonesian government regulation rather than market pricing, and the platform is funded through the provincial government budget. The go-to-market motion is direct-to-citizen, relying on the portal's own digital presence and government communication channels rather than paid marketing. With 11 listed employees, the entity is small in headcount relative to its mandate, and no funding rounds, acquisitions, or external investors are associated with it.

Name

Layanan Jakarta

Legal name

Dinas Penanaman Modal dan PTSP Provinsi DKI Jakarta

Website

https://pelayanan.jakarta.go.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Layanan Jakarta is the official government service portal of DKI Jakarta Province, operated by the Dinas Penanaman Modal dan PTSP, enabling Jakarta residents and businesses to process permits, licenses, and public information requests online through a centralized provincial platform.

Ownership category

akta.pro rank

Product category

Government Administrative Services

NAICS

Other General Government Support (92119), Executive, Legislative, and Other General Government Support (921)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Government permit processing
• Public service portal
• Business licensing services
• Online government services
• Investment facilitation

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Operations, Personnel, Infrastructure

Revenue model

1. Government Service Fees: Government-funded service portal providing permit processing services. Revenue may be generated through service fees for various permits and licenses processed through the platform, collected on behalf of the DKI Jakarta provincial government.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Layanan Jakarta is a digital service portal operated by the DKI Jakarta Provincial Government's Investment and One-Stop Services Agency (Dinas Penanaman Modal dan PTSP) that consolidates permit processing, business licensing, and public administrative services for Jakarta residents and businesses. The platform integrates modules such as MPP Digital (digital one-stop public service mall), Pusat (central services hub), and PPID (public information and documentation) to enable online access to government administrative functions.

Product overview

Layanan Jakarta is a government service portal operated by DINAS PM & PTSP (Investment and One-Stop Service Agency) of DKI Jakarta Province. The platform provides a unified interface for business permits, licensing, and public information services. The offering consists of a central portal (Pusat), a Digital One-Stop Service (MPP Digital), and a Public Information Service (PPID), all integrated under one government platform for Jakarta residents and businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Layanan Jakarta Portal

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Dinas Penanaman Modal dan PTSP Provinsi DKI JakartacoreOthersThe portal is operated by the Dinas Penanaman Modal dan PTSP (Investment and One-Stop Services Agency) of DKI Jakarta Province, which is the parent government agency managing the service.

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• GOV.UK: United Kingdom's central government information and services portal. Comparable as a government-run single entry point consolidating information disclosure and service access across departments, including licensing and citizen-facing transactions.
• e-Estonia: Estonia's national digital government ecosystem (e-Residency, e-Tax, X-Road). Comparable as a national-scale government digital service portal layer delivering citizen-facing services online, though vastly more advanced and operating at country scale.
• GovTech Singapore: Statutory board of the Singapore government responsible for building and deploying government digital services (MyInfo, LifeSG, etc.). Comparable as a government digital-services delivery organization with a citizen-portal mandate, though at much greater scale and maturity.

Direct peers

• UMANG (India): Unified Mobile Application for New-age Governance, India's national government-services aggregator offering citizens access to central and state services. Comparable as a one-stop citizen portal aggregating permits, services, and information across multiple agencies.
• Absher (Saudi Arabia): Saudi Arabia's official government-citizen services portal providing access to civil-status, licensing, and administrative services. Comparable as a single integrated G2C portal for permits and citizen services operated under a government mandate.
• SiCantik (West Sumatra Province): Provincial-level integrated licensing and public-services platform operated by DPMPTSP West Sumatra. Highly comparable as an Indonesian provincial peer offering the same mix of permits, licensing, and public information services through a single digital portal.
• Mal Pelayanan Publik (MPP) Network: National network of integrated one-stop public service centers (Mal Pelayanan Publik) across Indonesia. MPP Digital inside Layanan Jakarta is the digital counterpart to this concept, so other MPPs and their digital front ends are the closest operational peers in terms of integrated service delivery model.
• Online Single Submission (OSS) Indonesia: Indonesia's national business-licensing platform operated under BKPM/DPMPTSP coordination. Most directly comparable as a government-to-citizen permit and licensing portal serving overlapping users (businesses applying for licenses in Indonesia), though at national rather than provincial scope.

Regional players

• Jakarta Smart City: DKI Jakarta's smart-city command-and-citizen-engagement portal run by a separate provincial unit. Directly comparable as a Jakarta government digital platform targeting citizens with public services and information, but focused on urban data, complaint handling, and 311-style functions rather than permits and licensing.

Others

• DPMPTSP DKI Jakarta (self): Listed as a peer for completeness — Layanan Jakarta is itself the digital front end of DPMPTSP DKI Jakarta. Other provincial DPMPTSPs (e.g., DPMPTSP Jawa Barat, DPMPTSP Banten) operate sister portals with effectively the same mandate and tech posture, making them the most direct operational peers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/layananjakarta

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Layanan Jakarta