Pflegende Angehörige

What Pflegende Angehörige does

Pflegende Angehörige is a free community-based support service operated by Caritas Oberösterreich, the Catholic charitable organization headquartered in Linz, Austria. Established in 2000 and celebrating its 25th anniversary in 2025, the service provides psychosocial counseling, information, and respite programming to family members who care for relatives at home across the state of Upper Austria (Oberösterreich). The core customer segment is the horizontal persona of family caregivers — including those caring for elderly relatives, dementia patients, and persons with ME/CFS, Post Covid, or Post Vac conditions — addressing pain points such as emotional exhaustion, social isolation, lack of care knowledge, and the need for respite.

The service portfolio is anchored by the Servicestelle (central service point) and delivered through multiple channels: in-person consultations at regional service points, telephone support, video consultation, and live chat counseling available during limited published hours (Monday and Wednesday 9–11 AM, Thursday 1:30–3:30 PM). Supporting programs include volunteer-led Treffpunkte (regional peer meeting points), the Bildungsforum educational events series, Auszeit-Tage respite days, the K.u.r.+ combined rehabilitation program at Bad Hall, and a specialized support line for relatives of ME/CFS/Post Covid/Post Vac patients. The organization also publishes the 'Demenz und Du' podcast with Freies Radio Freistadt and an anniversary brochure, and operates a digital companion partnership with LICA for daily care routines. The website is localized into more than 27 languages, indicating a deliberate reach into immigrant caregiver populations.

The business model is non-commercial: all services are provided free of charge, and operations are funded through charitable donations (tax-deductible under Austrian SO1240), public subsidies, and Church funding via the Caritas network. Headcount is approximately 10, including the service lead Sonja Zauner (Leiterin) and dedicated contacts Helene Kreiner-Hofinger and Julia Thaler. The organization operates without external investors, holds no patents or trademarks in its own name, and has no disclosed funding rounds, M&A activity, or subsidiaries. The 'Erholungstage' sub-service was discontinued for 2026 due to limited funding, illustrating the budget-constrained operating envelope within which the program must balance its regional mandate.

Name

Pflegende Angehörige

Legal name

Caritas Oberösterreich

Website

https://pflegende-angehoerige.or.at

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Pflegende Angehörige is a free, nonprofit caregiver-support service operated by Caritas Oberösterreich in Linz, Austria, providing psychosocial counseling, chat/video consultation, peer meeting points, educational forums, and respite days to family caregivers across Upper Austria.

Ownership category

akta.pro rank

Product category

Family Caregiver Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family Caregiver Coaching, Education & Support (HSABAIAI)

akta.pro secondary industries

Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ), In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA), Dementia Companion & Engagement Care (HSABAEAA)

Keywords

• Family caregiver support
• Psychosocial counseling
• Respite care services
• Caregiver education programs
• Nonprofit social services

Headquarters

HQ city

Linz

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Charitable/Non-profit Services: Services provided free of charge to family caregivers in Upper Austria, funded through charitable donations and government support. The organization operates under Caritas Oberösterreich, a Catholic charitable organization. Donations to Caritas are tax-deductible in Austria (SO1240).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Pflegende Angehörige is the Servicestelle (Service Center) for family caregivers operated by Caritas Oberösterreich in Upper Austria. It provides free, confidential counseling and support services to family members caring for relatives at home, delivered through in-person consultations, telephone support, live chat, and video consultation. The offering also includes regional meeting points, educational events, respite days, and specialized programs for caregivers of dementia, ME/CFS, Post Covid, and Post Vac patients.

Product overview

Pflegende Angehörige is a comprehensive support service by Caritas Oberösterreich for family members who care for relatives at home. The portfolio consists of a service center (Servicestelle) as the central hub, providing information and locations, complemented by multiple counseling channels including psychosocial counseling, live chat-based support (available specific hours), and video consultations. The service includes regional meeting points (Treffpunkte) led by volunteers, educational events through the Bildungsforum, and specialized Auszeit-Tage (respite days) offering one-day relaxation programs. The offering expands to specialized support for relatives of ME/CFS, Post Covid, and Post Vac patients, a dementia-focused podcast ('Demenz und Du'), combined rehabilitation programs (K.u.r.+), and printed materials including an anniversary brochure and annual offers booklet. The services are provided free of charge and in multiple languages.

Differentiator

Problem solved

Functional benefit

Brands

• Servicestelle Pflegende Angehörige: Central service point offering counseling, information, and support for family caregivers in Upper Austria
• Chatberatung
• Auszeit-Tage
• K.u.r.+
• Demenz und Du

Products and services

• Servicestelle Pflegende Angehörige Central service point providing information, guidance, and support for family caregivers in Upper Austria, including knowledge resources and locations.
• Psychosoziale Beratung Psychosocial counseling services for family caregivers offering emotional support and guidance on care-related challenges.
• Chatberatung Live chat-based counseling for orientation, information, and support for family caregivers, available during specific hours.
• Videoberatung Video-based counseling service enabling remote face-to-face consultations with family caregivers.
• Treffpunkte (Meeting Points) Regional meeting points and discussion groups organized by volunteer leaders for mutual support among caregivers throughout Upper Austria.
• Bildungsforum Educational events and seminars providing caregivers with information and skills on care-related topics.
• Auszeit-Tage (Respite Days) Single-day respite programs providing relaxation and self-care tips for caregivers at various locations in Upper Austria.
• Demenz und Du Podcast Podcast series providing insights into daily life with dementia, produced in cooperation with Freies Radio Freistadt.
• Angehörige von ME/CFS-, Post Covid- und Post Vac-Erkrankten Specialized support program for relatives caring for people suffering from ME/CFS, Post Covid, and Post Vac conditions.
• K.u.r.+ Combined rehabilitation stay for caregivers and comprehensive care services for care-dependent individuals at Bad Hall.
• Erholungstage Recreational and respite days for family caregivers offered in Upper Austria.

Quantifiable outcome

• Free comprehensive support services for family caregivers across Upper Austria

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Caritas Österreich: National umbrella Caritas organization under which the parent Caritas Oberösterreich operates. Provides caregiver and elder care services across all Austrian states, making it a broader-incumbent peer in the same family of services.
• Malteser Care DACH: Catholic charitable organization providing home care, hospice, and family caregiver support across Germany and Austria. Comparable as a faith-affiliated nonprofit elder care services operator with similar funding and service mix.

Direct peers

• Hilfswerk Österreich: Austrian nonprofit providing mobile care, home help, and family caregiver support services across Austria. Highly comparable as a regional in-home care and caregiver support organization with similar funding profile and beneficiary base.
• Volkshilfe Österreich: Austrian social services nonprofit offering home care, family support, and caregiver relief services nationwide. Comparable in mission (social support for vulnerable populations) and free-or-subsidized service delivery model.
• Diakonie Österreich: Protestant social services organization operating across Austria with home care, caregiver support, and counseling services. Comparable as a faith-based nonprofit delivering subsidized care and psychosocial support services.

Regional players

• Pflegestützpunkte (DE): German state-funded caregiver counseling and care coordination centers. Comparable as publicly funded caregiver support service points, though operating in Germany rather than Austria and with a different governance structure.

Others

• Aktion Mensch: German social services nonprofit that funds and supports caregiver and disability services. Comparable as a funding and ecosystem partner for caregiver support programs in the DACH region.

Emerging players

• Home Instead (Austria): International home care franchise operating in Austria, providing personal care and companionship services for seniors. Comparable as an in-home care provider serving the same beneficiary population, though operating on a commercial rather than free model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pflegendeangehoerige
• LinkedInlinkedin.com/company/pflegende-angeh%C3%B6rige

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pflegende Angehörige