Phoebes Restaurant and Coffee Lounge

What Phoebes Restaurant and Coffee Lounge does

Phoebe's Restaurant and Coffee Lounge is a single-location, full-service American restaurant in Syracuse, New York, founded in December 1976 by William Eberhardt as Phoebe's Garden Café. The establishment operates from a historic building at 900 East Genesee Street with an original tin ceiling and an ornately carved wood bar, serving a seasonally inspired menu that blends bistro-style dishes with American comfort classics. The restaurant offers lunch Monday through Friday and dinner Tuesday through Saturday, while the Coffee Lounge (added in 2004) opens at 9am for gourmet espresso drinks, freshly baked goods, breakfast sandwiches, and quick grab-and-go items. Its customer base is anchored by Syracuse Stage theater patrons across the street, students and staff from Syracuse University and LeMoyne College, visitors to three nearby hospitals (Upstate University Hospital, Crouse Hospital, and VA Medical Center), local Syracuse residents, and private event hosts. The company employs 15 people and is privately held with no institutional investors or formal corporate parent identified.

The business generates revenue through five streams: dine-in food and beverage service, Coffee Lounge transactions, takeout and delivery (phone, ToastTab, Uber Eats, Grub Hub), private event hosting with deposits of $100-$250 in two rooms accommodating 10-60 guests, and gift card sales (digital and physical, no expiration). The technology stack is industry-standard restaurant infrastructure: ToastTab for online ordering, point-of-sale, gift cards, and customer rewards; OpenTable for reservations; and Squarespace for the website. Coffee is sourced from local ethical roaster Recess Coffee, a partner since 2007. Two private dining rooms — the Atrium (up to 56 guests, with skylight and exposed brick) and the Parlor (up to 36 guests, with tin ceilings) — host corporate events, rehearsal dinners, showers, and birthday parties with customizable buffet packages.

Phoebe's is part of a broader affiliated hospitality group with four sister properties in Skaneateles (Sherwood Inn, The Patisserie, Bluewater Grill, Gilda's), enabling cross-promotion and shared supply. The leadership team includes Executive Chef Ben Burr, General Manager Angie Knox (25+ years tenure), and Assistant Manager Jessica TenEyck (with the company since 2014). The restaurant marked 50 years of continuous operation in 2026, with no documented expansion, M&A, or external funding. Seasonal closures include major holidays and one week in late June/early July.

Name

Phoebes Restaurant and Coffee Lounge

Legal name

Phoebe's Restaurant

Website

https://phoebessyracuse.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Phoebe's Restaurant and Coffee Lounge is a single-location, seasonally inspired American restaurant and coffee lounge in Syracuse, New York, founded in 1976. It serves Syracuse Stage patrons, university and hospital visitors, and local community members through dine-in, takeout, delivery, and private events.

Ownership category

akta.pro rank

Product category

Casual Dining Restaurant

NAICS

Full-Service Restaurants (722511)

SIC

Retail-Eating & Drinking Places (5810)

akta.pro industry

PRIMARYTHAFACAC

Family-Style Restaurants

Travel & Hospitality/Foodservice & Beverage (Restaurants, Cafes, Bars)/Full-Service Restaurants (Casual & Fine Dining)

SECONDARYTHAFADAG

Cafe-Bakeries (Coffee + Pastry Focus)

Travel & Hospitality/Foodservice & Beverage (Restaurants, Cafes, Bars)/Cafes & Coffee Shops

Keywords

• American restaurant dining
• Coffee lounge service
• Private event catering
• Seasonal bistro cuisine
• Takeout and delivery

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Dine-in Food and Beverage Service: Full-service restaurant offering lunch Monday-Friday and dinner Tuesday-Saturday. Includes specialty cocktails, beer, wine, and espresso drinks. Reservations highly recommended, especially for Syracuse Stage performance nights.
2. Coffee Lounge: Specialty coffee drinks, espresso beverages, Harney & Son's teas, fresh baked goods, and quick grab-and-go items. Coffee beans sourced from Recess Coffee. Includes travel mug refill program at discounted rate.
3. Takeout and Delivery: Full menu available for takeout via phone or online (ToastTab). Delivery through Uber Eats and Grub Hub partnerships. Large office/event orders accepted with advance notice.
4. Private Events: Private dining rooms accommodate 10-60 guests with customizable brunch, lunch, and dinner buffet packages. Includes beverage options from cash bar to open bar. Requires advance deposit of $100-250.
5. Gift Cards: Digital gift cards available online; physical gift cards available in person. No expiration; valid at restaurant and Coffee Lounge.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Phoebe's Restaurant and Coffee Lounge operates a full-service American restaurant in Syracuse, NY serving seasonally inspired cuisine for lunch Monday-Friday and dinner Tuesday-Saturday, alongside a separate Coffee Lounge offering gourmet espresso drinks, baked goods, and grab-and-go items. The restaurant also offers private event hosting in two dedicated dining rooms (Atrium and Parlor), takeout via phone and ToastTab, delivery through Uber Eats and Grub Hub, and gift cards.

Product overview

Phoebes Restaurant and Coffee Lounge is a single-location, seasonally inspired American restaurant established in 1976, comprising three integrated offerings: the main Dining Room serving lunch (Mon-Fri) and dinner (Tue-Sat) with rotating seasonal menus; the Coffee Lounge offering gourmet espresso drinks, baked goods, and a convenient take-out window; and Private Events hosting with two distinct dining rooms (The Atrium and The Parlor) for celebrations and business gatherings. The restaurant integrates with third-party platforms including Toast Tab for online ordering and POS, OpenTable for reservations, and delivery services Uber Eats and Grub Hub.

Differentiator

Problem solved

Functional benefit

Products and services

• Phoebe's Restaurant (Main Dining Room)

Quantifiable outcome

• Diverse dietary accommodations including vegetarian, vegan, and gluten-free options available
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• Recess CoffeecoreStrategic or Co-development Partner · 1 January 2007Local Syracuse coffee roaster based in Westcott Neighborhood since 2007. Supplies house blend of regular and decaf coffee beans plus espresso. Committed to ethical sourcing directly from farms with sustainability and fair trade practices. Essential supplier for Coffee Lounge operations.
• Uber EatsminorChannel Partner/ Reseller/ DistributorThird-party food delivery service. Delivery availability varies based on Uber Eats partner availability.
• Grub HubminorChannel Partner/ Reseller/ DistributorThird-party food delivery service. Delivery availability varies based on Grub Hub partner availability.
• The PatisserieminorStrategic or Co-development PartnerSister property located in Skaneateles, NY. Recommended for specialty cakes and cupcakes for private events. Delivers daily to Phoebe's. Outside desserts from Patisserie do not count towards event minimum spend requirements.
• Sherwood InnminorStrategic or Co-development PartnerSister property - local restaurant under common ownership or affiliation.
• Bluewater GrillminorStrategic or Co-development PartnerSister property - restaurant in Skaneateles under common ownership or affiliation.
• Gilda'sminorStrategic or Co-development PartnerSister property - restaurant in Skaneateles under common ownership or affiliation.
• ToastTabcoreTechnology or IntegrationOnline ordering and payment platform powering takeout orders, gift cards, and customer rewards program.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pastabilities: Long-standing independent full-service Italian restaurant in downtown Syracuse. Comparable as a similarly positioned historic downtown Syracuse dining destination competing for the same pre-theater and pre-event clientele.
• Lemon Grass Restaurant: Long-running independent full-service Thai restaurant in Syracuse. Comparable as an established, independently owned Syracuse full-service restaurant competing for date-night and special-occasion diners.
• Empire Brewing Company: Syracuse-based brewpub offering full-service lunch and dinner with house-brewed beer. Comparable as an independent full-service restaurant in the Syracuse market targeting similar downtown/visitor segments.
• Blue Tractor BBQ: Syracuse-area full-service BBQ and craft beer restaurant with private event capabilities. Comparable as an independently owned Syracuse full-service venue offering dine-in, private events, and rotating menus.
• Dinosaur Bar-B-Que: Iconic Syracuse-based full-service BBQ restaurant with multiple locations. Comparable as a similarly heritage-driven, independently rooted Syracuse dining brand with strong local following and lunch/dinner full-service model.
• The York: Independent full-service restaurant in downtown Syracuse with private event capabilities. Comparable as a downtown Syracuse full-service venue competing for theater, university, and corporate event guests.
• Coffee Mania: Long-standing independent Syracuse coffeehouse serving espresso, pastries, and light food. Comparable as a local independent specialty coffee destination overlapping with the Coffee Lounge component of Phoebe's.
• Sherwood Inn: Sister-affiliated full-service restaurant and inn in Skaneateles, NY. Comparable because it shares brand/ownership affiliation with Phoebe's and targets a similar full-service, locally sourced American cuisine experience.
• Laci's Tapas Bar: Independent full-service tapas restaurant in downtown Syracuse. Comparable as a downtown Syracuse full-service dining destination serving date-night and pre-event audiences.

Others

• Recess Coffee: Local Syracuse coffee roaster and café operator that supplies Phoebe's with its house blend. Comparable as an ecosystem partner sharing brand values around local/ethical sourcing; adjacent rather than competitive.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/phoebes-restaurant-and-coffee-lounge

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phoebes Restaurant and Coffee Lounge