Plug-in Service
Plug-in Service AS is a Norwegian B2B field service company providing service, repair, and maintenance of plug-in refrigeration and freezer equipment plus soft-serve ice cream machines, operating 13 branches nationwide with 50+ technicians as a wholly-owned subsidiary of Diplom-is (TINE SA).
- Company typePrivate
- Founded2016
- HeadquartersHagan (Nittedal), Norway
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Plug-in Service does
Plug-in Service AS is a Norwegian B2B field service company specializing in service, repair, preventive and corrective maintenance of plug-in refrigeration and freezer equipment, complemented by specialized soft-serve ice cream machine servicing (Carpigiani 191 and AES 261/381 models) and transport/storage logistics for commercial cooling equipment. The company serves grocery chains, kiosks, gas stations, canteens, restaurants, and schools across Norway, explicitly excluding the private/consumer market. Its core technical credentials include F-gas certification for legal handling of fluorinated greenhouse gases and over 100 years of combined technician experience in soft ice machine servicing.
Operationally, Plug-in Service runs 13 branches nationwide — from Hagan (Nittedal) headquarters to locations including Bergen, Mo i Rana, Brevik, Harstad, Lillesand, Løten, Rakkestad, Sandane, Stavanger, Trondheim, and Ålesund — supplemented by local service partners in geographies without dedicated staffing. A centralized customer service center in Hagan handles inbound inquiries via phone and email, with technicians dispatched to customer premises for field work. The company is a wholly-owned subsidiary of Diplom-is (part of the TINE SA dairy cooperative) since 01.01.2020, following a 2019 acquisition and merger with Diplom-is's refrigeration technical department. This corporate structure makes Plug-in Service both a standalone service provider to external commercial customers and the captive service arm for Diplom-is and TINE Group equipment.
The revenue model combines recurring service agreements (preventive and corrective maintenance) with per-incident repair work, warranty repair partnerships, and logistics services (transport, storage, washing, and conditioning of equipment). All pricing is quote-based and negotiated; the company does not sell refrigeration equipment. Growth is described as organic and national-footprint-driven rather than capital-raise-driven, and there is no evidence of external institutional investment, public listing, or significant M&A activity since the 2019-2020 integration with Diplom-is.
Plug-in Service firmographics
Firmographics- Name
- Plug-in Service
- Legal name
- Plug-in Service AS
- Website
- https://plug-in-service.no
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Plug-in Service AS is a Norwegian B2B field service company providing service, repair, and maintenance of plug-in refrigeration and freezer equipment plus soft-serve ice cream machines, operating 13 branches nationwide with 50+ technicians as a wholly-owned subsidiary of Diplom-is (TINE SA).
- Ownership category
- akta.pro rank
Plug-in Service industry classification
Industry- Product category
- Commercial Refrigeration Services
- NAICS
- Plumbing, Heating, and Air-Conditioning Contractors (23822)
- SIC
- Refrigeration & Service Industry Machinery (3580), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Refrigeration & Cold-Chain Equipment Service (IMAIABAE)
- akta.pro secondary industries
- Walk-In Cooler Service & Repair (HSAOAJAB), Walk-In Freezer Service & Repair (HSAOAJAC), Ice Machine Installation, Cleaning & Repair (HSAOAJAH)
Keywords
Where Plug-in Service is headquartered
LocationHeadquarters
- HQ city
- Hagan (Nittedal)
- HQ country
- Norway
- HQ region
- Europe
Offices12 records
Markets served
Plug-in Service business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Service and Maintenance Agreements: Preventive and corrective maintenance service agreements for plug-in refrigeration and freezer equipment, providing regular scheduled maintenance and cost control for business customers.
- Repair Services: On-demand repair services including warranty repairs on plug-in equipment, billed per incident.
- Transport and Storage Services: Storage, transport, washing, and conditioning of refrigeration and freezer equipment for customers needing logistics solutions. All branches have associated warehouses.
- Soft Ice Machine Service: Annual service, maintenance, training, guidance, and technical support for soft-serve ice cream machines, including for Diplom-is machines and privately owned units.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels1 record
Plug-in Service product offering
Product offeringCore offering
Plug-in Service provides nationwide B2B service, repair, preventive and corrective maintenance, warranty repairs, transport, storage, washing and conditioning of commercial plug-in refrigeration and freezer equipment. It also services soft ice machines (Carpigiani 191 and AES 261/381) and offers recurring service agreements for cost-controlled maintenance.
Product overview
Plug-in Service is a nationwide service company offering a unified portfolio of refrigeration and freezer equipment services. The core offering centers on service, repair, and maintenance of plug-in cooling and freezing equipment, complemented by specialized soft ice machine servicing (Carpigiani 191 and AES 261/381 models) and comprehensive transport and storage solutions. Service agreements provide preventive and corrective maintenance with cost control benefits. The company operates 13 branches across Norway with over 50 employees, serving both internal Diplom-is and TINE-consern customers as well as external business customers.
Differentiator
Problem solved
Functional benefit
Products and services
- Service and Maintenance of Plug-in Cooling and Freezing Equipment
Quantifiable outcome
- Good cost control for businesses through service agreements covering preventive and corrective maintenance.
Companies that use Plug-in Service
Customer profileNamed customers7 records
Segments1 record
Ideal customer profiles1 record
Plug-in Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Plug-in Service partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Diplom-iscoreDiplom-is is the parent company of Plug-in Service. From 01.01.2020, Plug-in Service became a wholly-owned subsidiary of Diplom-is, which is part of the TINE SA (TINE Group) dairy conglomerate. Plug-in Service handles most of Diplom-is's equipment service, storage and transport needs, including soft ice cream machines.
- Plug-in Norge ASminorPlug-in Service collaborates with Plug-in Norge AS on warranty repairs, service and maintenance across Norway. Plug-in Service clarifies that it is not the same company as Plug-in Norge AS — they are a separate, wholly-owned subsidiary of Diplom-is.
- Local Service Partners (lokal servicepartnere)minorWhere Plug-in Service does not have its own staffing (at certain locations), it uses local service partners to provide coverage. These partners collaborate on service delivery to ensure nationwide reach.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Plug-in Service competitors and assessment
Company assessmentBroad incumbents
- Bravida: Leading Nordic technical installation and service company with operations in Norway covering HVAC, refrigeration and building technology. Provides recurring service agreements that overlap with Plug-in Service's preventive maintenance offering.
- Sodexo Norway: Global facility management and food services provider with Norwegian operations covering technical maintenance for client sites. Can bundle refrigeration service into integrated facility management contracts, creating indirect competitive pressure on Plug-in Service.
- Caverion: Nordic-based technical facility solutions provider delivering installation, maintenance and service of HVAC and refrigeration systems. Competes with Plug-in Service in commercial refrigeration service, particularly for large enterprise customers across the Nordics.
- ISS A/S: Global facility services company headquartered in Denmark with significant Nordic presence. Provides multi-technical facility maintenance (including refrigeration/HVAC) to food retail and food service customers, making it a broad incumbent that can compete for bundled service contracts where Plug-in Service operates.
- Coor Service Management: Nordic integrated facility management provider headquartered in Sweden. Bundles technical maintenance (including refrigeration) into multi-service contracts and competes for large food retail and food service accounts in the same geographies as Plug-in Service.
- Hoshizaki Scandinavia: Manufacturer of commercial refrigeration and ice machines with an authorized service partner network across the Nordics. Competes with Plug-in Service for warranty and after-sales service work on plug-in refrigeration and ice/soft-serve equipment.
- Johnson Controls Norway: Global provider of HVAC, refrigeration and building automation with a Norwegian service network. Competes for commercial refrigeration service contracts in retail, food service and cold-chain end markets overlapping with Plug-in Service.
- Carrier Refrigeration Norway: Norwegian arm of Carrier's commercial refrigeration business, providing service and maintenance for Carrier refrigeration equipment in retail and food service. Competes as an OEM-affiliated service provider in the same plug-in refrigeration niche.
Regional players
- Anticimex: Nordic-based building services provider (primarily pest control, hygiene and building environment) with growing presence in technical building services. Adjacent to Plug-in Service in facility support contracts but not a direct refrigeration competitor.
Direct peers
- Plug-in Norge AS: Sister company under Diplom-is / TINE SA that collaborates with Plug-in Service on warranty repairs, service and maintenance across Norway. Operates in the same plug-in refrigeration niche and is the most directly comparable peer, though the two companies are separate legal entities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Plug-in Service social profiles
Digital presencePlug-in Service compliance and trust
Trust signalCompliance1 record
Plug-in Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Plug-in Service leadership team
Management profileNumber of profiles
Plug-in Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Plug-in Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Plug-in Service
What does Plug-in Service do?
Plug-in Service provides nationwide B2B service, repair, preventive and corrective maintenance, warranty repairs, transport, storage, washing and conditioning of commercial plug-in refrigeration and freezer equipment. It also services soft ice machines (Carpigiani 191 and AES 261/381) and offers recurring service agreements for cost-controlled maintenance.
Is Plug-in Service a public or private company?
Plug-in Service is a private company. It is classified as corporate owned and is currently operating.
When was Plug-in Service founded?
Plug-in Service was founded in 2016. It employs 11 to 50 people.
Where is Plug-in Service based?
Plug-in Service is headquartered in Hagan (Nittedal), Norway, in the Europe region.
How does Plug-in Service make money?
Four revenue lines are on record. Service and Maintenance Agreements are the primary driver. The others are repair Services, transport and Storage Services and soft Ice Machine Service.
Who are Plug-in Service's main competitors?
Broad incumbents on record are Bravida, Sodexo Norway, Caverion, ISS A/S, Coor Service Management, Hoshizaki Scandinavia, Johnson Controls Norway and Carrier Refrigeration Norway. Anticimex is listed as a regional player. Plug-in Norge AS is listed as a direct peer.
Does Plug-in Service have an API?
No public API is recorded for Plug-in Service.
What industry is Plug-in Service in?
Plug-in Service's product category is Commercial Refrigeration Services. Its primary akta.pro industry code is IMAIABAE, Refrigeration & Cold-Chain Equipment Service, with a secondary code of HSAOAJAB, Walk-In Cooler Service & Repair. Its NAICS code is 23822 and its SIC code is 3580.