Polestar Global Business

What Polestar Global Business does

Polestar Global Business, operating as Polestar Global Assistance (PGA / 太一全球救援), is a privately held Taiwan-domiciled emergency assistance services provider incorporated as PGBiz. Co., Ltd. and headquartered in New Taipei City (Banqiao District). The company delivers three core service lines — Medical Assistance (醫療援助), Travel Assistance (旅行援助), and Overseas Expat/Employee Safety Plans (海外差旅保障) — built on a global rescue network and a 24/7/365 emergency medical consultation hotline. PGA's documented differentiator is that it is the only commercial rescue unit in Taiwan fielding a Taiwan Aviation Medicine Specialist Doctor team for international medical transport, paired with a network of 36 medical aircraft suppliers and 100+ dispatchable aircraft globally (10 Asia-Pacific suppliers and 24 aircraft, described as the largest in Taiwan), and an exclusive Taiwan contract with UHCG (US Health Insurance Group) enabling access to 90% of US medical institutions with medical expense guarantee capability. Service offerings include fee-for-service medical transport (medical aircraft, stretcher, business class), subscription-based medical and travel assistance, multi-language support, overseas medical expense payment and negotiation, hospital/appointment scheduling, and medication delivery coordination across a 200+ country medical network.

The business model combines transactional fee-for-service revenue from medical transport cases with recurring subscription revenue from corporate employee safety plans and individual assistance memberships. Go-to-market is direct-to-consumer through emergency hotline, web phone, email, and a mobile app (Travel Guardian), complemented by direct B2B sales to corporate clients and partnerships with insurance providers. Customer segments are split between overseas individual travelers requiring emergency medical assistance and corporate clients requiring expatriate and business traveler safety coverage. Pricing is not publicly disclosed; medical transport is quote-based and corporate plans are structured as annual subscriptions customized to coverage scope. The firm is small in headcount (reported at approximately 5 employees in the firmographic record, though the company describes a 20+ year collective specialist team), is independently owned with no disclosed investors or parent entity, and reports 2,500+ successful rescue cases handled and 98% customer retention as cumulative operating metrics.

Name

Polestar Global Business

Legal name

PGBiz. Co., Ltd.

Website

https://polestarglobal.biz

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Polestar Global Business (PGA) is a Taiwan-based emergency assistance services provider offering 24/7 medical transport, consultation, and corporate expat safety plans for overseas travelers, with an exclusive UHCG partnership and Taiwan's only aviation medicine specialist doctor team.

Ownership category

akta.pro rank

Product category

Emergency Assistance Services

NAICS

Ambulance Services (621910), All Other Professional, Scientific, and Technical Services (541990)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Transportation Services (4700)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

akta.pro secondary industries

Helicopter Medical Passenger Transport (Non-Emergency) (TLAFACAI), Emergency Assistance & Medical Evacuation Services (EDAIAMAB)

Keywords

• Emergency medical assistance
• Medical evacuation services
• Travel assistance services
• Expatriate safety plans
• Global rescue network

Headquarters

HQ city

New Taipei City (Banqiao District)

HQ country

Taiwan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain

Revenue model

1. Emergency Medical Transport Services: Fee-for-service medical transport arrangements including medical aircraft, stretchers, and business class transport for overseas travelers requiring medical evacuation
2. Medical Assistance Services: 24/7 emergency medical consultation, overseas medical expense payment and negotiation, overseas medical/hospitalization arrangements, and medication delivery services
3. Travel Assistance Services: Multi-language support services and travel-related assistance for overseas travelers
4. Overseas Expat/Employee Safety Plans: Corporate employee safety plans providing coverage for overseas business travelers and expatriates

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Polestar Global Business (operating as Polestar Global Assistance / PGA / 太一全球救援) provides 24/7/365 emergency medical assistance, international medical transport via medical aircraft, and overseas travel assistance services. Its three core service pillars are Medical Assistance, Travel Assistance, and Overseas Expat/Employee Safety Plans, delivered through a global network of 36 medical aircraft suppliers with 100+ aircraft and 200+ medical institutions across major countries and cities worldwide.

Product overview

Polestar Global Business operates as an integrated emergency assistance services platform offering a unified portfolio of assistance solutions. The core offerings include Medical Assistance, Travel Assistance, and Overseas Expat/Employee Safety Plan as the three primary service pillars. These are supported by specialized sub-services such as Emergency Medical Transport (featuring a network of 36 medical aircraft providers with over 100 aircraft), 24/7 Emergency Medical Consultation Hotline, and a Global Medical Network spanning 200+ countries and cities. The platform functions as a comprehensive emergency response ecosystem where multiple service modules work together to provide end-to-end assistance from initial report through medical transport and ongoing care coordination.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Assistance (醫療援助)

Quantifiable outcome

• 98% customer satisfaction retention rate
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• UHCG (US Health Insurance Group)coreStrategic or Co-development PartnerPGA is the only contract local rescue vendor in Taiwan for UHCG (US Health Insurance Group). Through this partnership, PGA can arrange 90% of US medical institutions through a dedicated backend system and guarantee medical expenses, as well as assist with medical expense negotiations.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• International SOS: Global leader in medical assistance, travel risk management, and medical evacuation for corporate and individual travelers. Operates the largest worldwide assistance network and competes head-on with PGA's core medical assistance, travel assistance, and expat safety plan offerings.
• Global Rescue: US-based provider of travel risk management, medical evacuation, and security extraction services for travelers and expatriates. Overlaps directly with PGA's emergency medical transport, 24/7 consultation, and expat/employee safety plan products.
• Healix International: UK-headquartered provider of international medical assistance, medical evacuation, and corporate expatriate health plans. Closely matches PGA's portfolio of medical assistance, travel assistance, and corporate employee safety plans.
• MedAire: Specialist in in-flight medical support and aviation medical services, including MedLink and medical kits for commercial and business aviation. Directly comparable to PGA's aviation-medicine specialist doctor team and air-ambulance dispatch capabilities.
• Crisis24 (GardaWorld): Global travel risk management and crisis response firm offering medical and security evacuation, traveler tracking, and 24/7 assistance — directly overlapping PGA's travel assistance, medical consultation hotline, and expat safety services.

Emerging players

• GeoBlue: US-focused international travel medical insurance and assistance provider, particularly for academics, missionaries, and business travelers. Comparable to PGA in medical-assistance and evacuation services tied to international travel and expat populations.

Broad incumbents

• AXA Assistance: AXA's global assistance business providing travel, medical, and roadside assistance to travelers worldwide. Broad incumbent with overlapping medical evacuation and travel assistance capabilities, often delivered through insurance partnerships.
• UnitedHealthcare Global (UHCG): International health insurance and assistance division of UnitedHealth Group that is also PGA's exclusive in-Taiwan partner. As the anchor insurer behind PGA's US medical access, it is both a key partner and a potential channel that could disintermediate PGA at the global level.
• Allianz Partners: Worldwide travel insurance and assistance arm of Allianz, offering travel medical, evacuation, and concierge services bundled with insurance products. Larger, broader incumbent operating adjacent to PGA's services.
• Europ Assistance: Generali-owned global travel assistance and insurance assistance group serving travelers across multiple continents with medical, travel, and concierge support. A broader incumbent that competes with PGA in travel and medical assistance, but as part of a global insurance ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/polestar-global-business

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Polestar Global Business